Sr. QA Manager Resume

SUMMARY:

Over Eighteen years of experience in the Information Technology (IT) industry Over Ten years of IT Project/Program and Quality Assurance Management and IT Services delivery expertise Fifteen years of Quality Assurance area expertise

TECHNICAL SKILLS:

Environment: s, Tools, Technologies: SDLC Waterfall Rational Unified Process (RUP) Agile (SCRUM) HP ALM Rally Jira Aldon Rational ClearQuest HP UFT/QTP Win Runner Silk Test HP Performance Center/Load Runner Mantis Vantive MS Office suite MS Project MS Visio MS SharePoint MS .Net Java Delphi Uniface HTML XML TCL Oracle DB DB2 MS SQL MS Access Cognos Vignette WCM CVS Rational ClearCase Siebel CRM Siebel Claims Guidewire Claim Center Policy Administrative Systems Cisco IOS Routing TCP/IP BGP OSPF Solaris NetBSD RedHat Linux Windows Mainframe Toad Manual Functional/Integration/Regression/Migration/Database/Disaster Recovery/UAT Testing Regression Automation/Performance/OS/Web/Multi - Browser Testing IT Project/Program/Portfolio Management IT Services Delivery Management

PROFESSIONAL EXPERIENCE:

Confidential

Sr. QA Manager

Responsibilities:

Established QA team and set the team’s direction and strategy
Efficiently managed teams across multiple US and global locations, supporting Incidents, Problems, enhancements and projects
Involved in Financial Management, supporting forecasting and budgeting for annual planning cycles, and accounting and charging for monthly operational cycles
Regular connects with Senior Management and Project Management to discuss pipeline, performance, related risks, issues and mitigations
Continual Service Improvement by bringing in best practices, and setting up methodologies to elevate the maturity of testing
Supported application system integration, functional and Regression testing using both Waterfall and Agile (Scrum) methodologies, and using HP ALM, Rally and Aldon tools
Managed Automation projects using UFT (QTP) and Performance testing using HP Performance Center
Successfully supported Insurance systems such as Policy Administrative systems (PAS), Guidewire Claim Center, and Siebel Claims system

Confidential

QA Manager

Responsibilities:

Managed and led a global team for servicing and supporting testing of changes to all major systems
Estimated, planned, scheduled, resourced for all testing requests from the System owners
Met with Senior Management and System Owners on a regular basis to gather forecasting, planning, and tracking of requests and also to develop and implement proper processes for handling, and tracking of the testing requests
Analyzed, planned, tracked, monitored and mitigated Risks and issues during the course of the projects
Successfully managed, executed and closed various Manual, Regression, Automation, and Performance Testing project requests

Confidential

Test Lead

Responsibilities:

Supported and involved in testing of web site upgrade to a newer version of Vignette Web Content Management System with a global team
Involved in testing of vast number of critical hit pages, Vanities, BYBs, and web forms for content, functionality and security across multiple browsers and platforms
Supported planning and execution of multiple cycles of regression leading to successful Go Live of the project

Confidential

Test Manager/Test Lead

Responsibilities:

Led and coordinated with resources both in-house, globally and using multiple vendors, to support functional, integration, and Manual and Automated regression testing efforts.
Involved in defining reports and deliverables such as Sizing, Ambiguity reports, Test Plan, Test Summary etc.
Responsible for QA, pre-production and Production sign-offs
Defined processes, and introduced new Testing phases, environments and tools to better plan, estimate, execute, monitor and control Quality
Reported to Client’s senior management, represented QA in management and leadership meetings, and was responsible for the overall Client’s product Quality

Confidential

Senior Software Engineer

Responsibilities:

Involved in System and Functional testing of Siebel 7.5 eCommunications applications, Integration testing with legacy (Mainframe) systems, upgrade and data conversion testing from Siebel 5.6 to Siebel 7.5 application

Confidential

Network Engineer/Siebel Tester

Responsibilities:

Network administration involving Solaris, RedHat Linux, NetBSD, Windows, Cisco Routers for Bluewave Networks, also leading the testing of their Network Analytics and Management System (NAMS) product. Involved in testing of Siebel 7.0 eBusiness Enterprise application both manually and through automation using Quick Test Pro (QTP) for Network Associates.

Confidential

S ystem Administrator/ Software QA Engineer

Responsibilities:

Responsible for System administration of in-house network of Confidential . Involved in regression testing of Cisco Router IOS images for Confidential s

Confidential

System Administrator

Responsibilities:

Responsible for administration of Windows NT networks for Confidential

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