OBJECTIVE:

• I am a highly skilled, adaptable IT and telecom professional with 20 years experience in designing, implementing and managing technology solutions. My strengths include problem solving, automation and management of diverse computing environments. I have a history of process improvement in IT, network and service management solutions with excellent communication skills.

SUMMARY:

• Expertise in design, deployment, and operation of IT and telecom solutions.
• 2 years experience designing for cloud environments.
• Specializing in network/service management platforms (NMS/OSS/BSS).
• Process improvement and solution design are my passion.

TECHNICAL SKILLS:

Technology and Tools: Keywords (domains/platforms with which I have experience): IT systems, service, network, resource management, ITIL (2007) BSS, PCRF, Charging, Mediation, Subscriber Management OSS/NMS, NSN NetAct, TTI Netrac, IBM Netcool, CA Unicenter Unix/Linux, RHEL/CentOS, Debian/Ubuntu, Slackware, Solaris, HP - UX, AIX, DEC Tru64, IRIX Virtualisation, Openstack, VMWare, NFV Migration Web servers, Apache, IIS Databases, VoltDB, SolidDB, Mysql, Oracle, SQLServer Programming, Perl, PHP, shell scripting Microsoft Windows, NT/2000/2003, MCSE ( ) Network, router/switch (Cisco), firewall (Checkpoint/iptables), load balancing (F5), CCNA (2001) Security, CISSP (2002)

PROFESSIONAL EXPERIENCE:

Solution Consultant

Confidential

Responsibilities:

• Deployment specification of policy, charging, mediation and subscriber management platforms to support contractual guarantees for performance and availability. Design for bare metal, cloud and PaaS solutions.
• Performance assessment of deployed systems to forecast capacity and identify issues.
• Involvement with migration of architecture to NFV/virtualization of platforms.
• Created and implemented team analysis tool automating performance assessments and capacity planning reports using flexible configuration for processing diverse data sets for visualization and reports.
• Automated data analysis and creation of capacity planning reports
• Reduced time to perform a typical performance analysis while enabling definition of custom analysis and reports.
• Facilitated periodic capacity planning reports as an offered service
• Facilitated detailed adhoc troubleshooting and visualisation of performance data.

Confidential

Responsibilities:

• Product, marketing and sales development for al games and related online resources.
• Apache website development and management.
• Linux installation, configuration and hardening.
• Apache webserver installation and configuration.
• MySql database installation and configuration.
• Perl scripting for data mining and process automation.
• CMS (Wordpress) installation, configuration and customization.
• Dynamic web page creation (Perl/PHP).

OSS Solution Manager

Confidential

Responsibilities:

• Management for entire solution life cycle for GSM/UMTS network management suite, NetAct.
• Primary customer contact for OSS technical, financial and care issues.
• Responsible for design and sales of OSS solutions (over $5 million revenue generated annually).
• Support of network-wide bids with OSS design, implementation planning and financial/TCO forecasting.
• Lead for service assurance, customer insight/experience, and device management trials and bids.
• System analysis, troubleshooting and reporting script development for external and internal customers.
• Product and new release workshops for customers and colleagues.

OSS Solution Manager

Confidential

Responsibilities:

• Solution sales management for entire solution life cycle for GSM/UMTS OSS NetAct.
• Responsible for design and sales of operation support system solutions (over $12 million revenue generated annually).
• Lead customer interface for NetAct OSS in the SE United States (LA, MS, AL, GA, FL, SC, NC).
• Provided OSS platform best-practice across regional client sites.
• System analysis, troubleshooting and reporting script development for external and internal customers.
• Mentor for regional OSS engineers.

OSS Engineer

Confidential

Responsibilities:

• Lead in developing software deployment process for new and update release implementation in Confidential .
• Technical lead for release upgrade planning and deployment to AWS markets.
• Process improvements developed for use within AWS NetAct systems.
• Set up global lab for Product Line verification against AWS configuration.
• Support for NetAct in AWS labs and markets.

Senior Consultant

Confidential

Responsibilities:

• Managed lab equipment consisting of HP MC/ServiceGuard clustered servers.
• Performed product testing for OSS software ( Confidential Netact) before deployment to nationwide network.
• Built lab of disparate Unix/Linux software and hardware for competitive and integration analysis.
• Management of lab resources and personnel.Built perl middleware application to provide an interface between Remedy helpdesk and NCR ticketing and dispatching.

Confidential

Responsibilities:

• Enterprise environment of 100 servers and three locations. Centralized management of Veritas BackupExec environment.
• Optimized tape rotation schedule, reducing tape purchase requirements by 50%.
• Managed team to install Cisco switches for the entire Seahawk Stadium (now CenturyLink Field). Testing of connectivity through Cisco routers.

Data Center Assessment

Confidential

Responsibilities:

• Performed systems management assessment for the viability of operating a data center including entrance and operating plan.
• Budget estimates for initial investment and operating costs for system management platforms and resources.

Test Lead

Confidential

Responsibilities:

• Developed test plans for critical service delivery fault surveillance systems.
• Automated the generation of test data.
• Reduced time to create test data by over 90%.

Project Manager/Systems Administrator

Confidential

Responsibilities:

• Planned and implemented migration of 500+ Unix workstations and 60+ Unix servers to new DNS and NIS domains.
• Provided a seamless transition of services for users.
• Migrated and upgraded corresponding well-known services (sendmail, NIS, DNS) from legacy server to Sun10K domain.
• Reduced on-call notifications for well-known services by removing resource bottlenecks.
• Managed cluster of Sun E10K nodes using Veritas Cluster Server. Created toolset to manage and report on the environment.
• Configured newsgroup server for customer service group. Automated newsgroup moderation.

Project Manager

Confidential

Responsibilities:

• Developed Client Services standardization methodology for corporate desktops that controlled the introduction of hardware and software into the desktop environment.
• Designed process for migration from Windows 98 to Windows 2000.
• Implemented automation tools for deploying desktops and applications.
• Reduced desktop deployment from 3 hours to 20 minutes and application deployment time from 45 minutes to 3 minutes.

Senior Systems Engineer

Confidential

Responsibilities:

• Project manager for collocation of ecommerce websites: wrote RFP for collocation providers; developed budget, requirements and specifications; coordinated resource allocation (personnel, equipment, and budget); managed purchases and vendor relations.
• This project enabled the migration of ecommerce sites with revenue of $100 million+ closer to Internet backbones, increased customer satisfaction, and reduced infrastructure charges associated with data center management.
• Led design of SAN and backup infrastructure.
• Implemented web traffic analysis process for ecommerce sites totaling nearly two million page views per day: lead position in software RFP process, developing requirements and leading viability testing of alternatives; project manager for software implementation; automated management and archival for weblogs totaling 3G per day.
• Web traffic report turnaround reduced from greater than 24 hours to less than 6 hours.
• Implemented comprehensive, pro-active monitoring of production ecommerce websites using complementary software packages.
• Changed team response on problem resolution from reactive (customer initiated) to pro-active (performance monitoring and automated alerts).
• Corresponding reduction in total site outage time and average problem resolution times was achieved.

IT Consultant

Confidential

Responsibilities:

• Consulted at Confidential assisting with the architecture and management of the development environment. Standardized dev environment with respect to production to reduce total number of dev-to-prod implementation issues.
• Part of a team of three that integrated twenty independent consulting offices to create Confidential corporate WAN: migrating multiple mail scenarios to centralized Exchange server; architecting NT domain model; provisioning WAN links; standardizing LAN configurations. Integral in helping the corporation develop a unified identity across offices.

Senior Systems Administrator

Confidential

Responsibilities:

• Unix and NT administrator for an extremely diverse environment of 200 Unix and 50 NT web servers:
• Installed and configured Solaris, HPUX, IRIX, and AIX servers.
• Supported World Cup ’98 websites and event management tools;
• Primary administrator for a VirtualVault (secure HPUX) environment hosting online transactions of credit unions;
• Developed and implemented automation tools for system administration across all, diverse Unix platforms.
• Worked with with initial clustering offerings, including Veritas Cluster Server, HP ServiceGuard, and Sun Cluster.