Senior Director Resume

SUMMARY:

Product Leader, Engineer/ MBA with 18+ years of experience in Analytics, Mobile, Web, Cloud, Video & Big Data with leading companies inclusive of Motorola, Confidential, Blue Jeans, Infosys etc.
Held Global Leadership roles with a strong Product focus. Built product teams ground up multiple times. Managed team of 40+ sizes with multiple layers of management.
Currently managing Product portfolio of Assist products in Confidential with revenue of $15+ M annually.
Founding member in multiple startups - Winphoria, LifeSize, BlueJeans - in India.
Launched ‘Omelee’ Mobile App for Utility services, serving 100+ customers with $10K USD business in 3 months.

TECHNICAL SKILLS:

Domainse: Commerce, Internet Ad Network, Video Conferencing, Cloud Apps, Wireless, Telephony

Technology: Big Data, Cassandra, Angular JS, Magento, MySQL

Tools: Jira, Balsamiq, Lucid Chart, Asana, LaunchRock, ProductPlan

Processes: Agile, Continuous Integration, Testing & Deployment

WORK EXPERIENCE:

Confidential

Senior Director

Responsibilities:

Envisioned roadmap and strategy for Assist products to improve revenue by 25% Y-o-Y.
Implemented Agile process and INVEST User Stories to increase release frequency by 50%.
Reduction in Chat disconnects by 5% through platform enhancements.
Innovative use of ‘living’ user personas in Agile scrums to make it part of an engineer’s daily life.
100% availability and Zero Sev1 issues for past one year.
Instrumental in on boarding marquee customers - Sears Online, Western Union, Kohl’s on to the platform.
Focused on context transfer between channels to reduce average handling time by 10% and improve hot lead conversion by 10%.
Part of core group to design of Big Data Pipeline for 24 7 Chat to fix the Data Quality issues.
Improved release process efficiency up by 50% by focusing on Agile and Continuous practices

Confidential

Global Head - Quality Engineering

Responsibilities:

Executed on the BlueJeans QA automation strategy to reduce the release cycle time by 2 weeks.
‘Custom’ Agile process for BlueJeans to transition from 8/11 weeks to 4/5 weeks date driven releases.
Strategized WebApp System Test automation using Selenium Webdriver.

Confidential

Senior Manager

Responsibilities:

Improved efficiency by 40% by aggressively focusing on effective resource utilization.
Metrics driven improvement to bring down the environment related downtime from 8 days to 1.5 days in a sprint cycle of 4 weeks.
Devised a test approach using 5K creatives which resulted in Zero productions issues from July 2011 till Oct 2012.
Improved internet Ad quality resource utilization up by 40% in Confidential with metrics focus.

Confidential

QA Head - Quality Assurance

Responsibilities:

LifeSize acquired by Confidential in 2009 for $405 M. Founding member of LifeSize in 2007.
Created the LifeSize QA team ground up and grew it to 12+ strong.
Responsible for end to end testing of gamut of LifeSize Product line - Video Centre, Transit, Desktop, Endpoint, Bridge, Communicator, Control, Networker, Virtual Link.
Conceptualized the BDD and built automation frameworks to support automation for all the LifeSize products.
Product Program Manager for LifeSize Communicator. Drafting requirements to Avistar product that was marketed as LifeSize Communicator.

Confidential

Group Manager - Trunk Management Development

Responsibilities:

Successfully led 35+ strong development team into KDDI ( Japan based operator ) based release.
Chief co-ordinator between development teams in Ireland & Bangalore. Achieved the 90% accuracy in the metrics collection within a month. This made a marked difference to understand the variance between estimated and actual effort.
Creation of QE team ground up in Motorola Soft Switch-MOL. Efficient management of resources to handle parallel patch releases to multiple customers at the same time.

Confidential

Senior Engineer - GSM/ CDMA

Responsibilities: