SUMMARY

• Technology Expert with 12 years of experience in managing & maintaining Tier 0 & 1 critical Production Support projects; Automation of manual activities & deployment processes
• 10 years of experience in Investment Banking Technology Domain
• Expertise in simplifying Production Systems and processes (ITIL framework); building automated support solutions using Scripting languages and tools: Splunk, Elasticsearch, Logstash and Kibana (ELK framework); Automated code & env. processes: Chef and Docker
• Adept in establishing new Production Systems / Support teams, processes, operating model, MI data analysis, automated monitoring, performance trending, capacity estimates, auditing
• Effi Confidential ous in Stakeholder & Vendor Management, Crisis Management, BCP Planning & Execution, and Incident Management; Proven record in stabilizing Production systems
• Expertise in managing Java based apps, Sybase, PL/SQL, Oracle, UNIX (Linux, SunOS, HP - UX) & Windows; strong hand in Korn Shell, PowerShell, Python, Awk and Sed scripting; Task Automation; Performance Analysis & Tuning of applications and database servers

TECHNICAL SKILLS

Operating System: UNIX, Linux, Solaris (SunOS), HP-UX, Windows / DOS

Databases: Sybase (12.5*, 15.5/7), PL/SQL, Oracle

Scripting Language: Unix Shell Script, PowerShell, Perl Script, Batch Prog, Python, Core Java

DevOps Tools: Chef, Docker

Scheduling Tools: Autosys, Cron, Windows Scheduler, SQL and MBS Scheduler

Web Server: Apache Tomcat

Monitoring Tools: Splunk, Geneos, Elasticsearch, Logstash and Kibana (ELK framework), IR360, SCOM, HPOV, Sitescope, CA Wily Introscope, OVPM, OVPA, Measureware, OV Reporter, Quest’s Foglight, NORAD, Ganglia

Other Tools: Cloudera (Hadoop), DataSynapse (Grid Technology), Oracle Coherence (Cache), Remedy, FAME (Market Risk Data Analysis Tool), Confluence, JIRA, KPI (Clockwork), CVS, SVN, SharePoint, Argon Middleware, HPSM, Tivoli, OVSD (Open View Service Desk)

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Production Support & Automation Consultant Sr.

Responsibilities:

• Deal capture interfaces
• Position management
• Counter party risk management
• Settlement instruction management
• Payment message formatting (Swift/DDA/Fedwire, etc.)
• FX Journal/General Ledger
• Payment netting (bilateral/multilateral/CLS)
• Nostro/Vostro account management
• Support of Production & Contingency Systems; ensure FX Applications are available 24X7 for global traders; completion of Intra-day and End-of-day batches (Autosys, Cron, Windows Scheduler, SQL & MBS Scheduler, Object Charlie Scheduler)
• Investigation and resolution of business queries for FX applications; liaising with Development Teams for strategic fixes
• Identification of monitoring gaps in Production environment for FX application architecture, including all to-n-fro components including Vendor products
• Planned out the strategy to enable end-to-end monitoring for all application components and server infrastructure; support team processes using ITIL guidelines
• Built architecture diagrams for FX framework, Gap analysis charts for monitoring deficiencies and Use cases for enhanced monitoring and benefit analysis
• Development of monitoring channels using Splunk, Elasticsearch, Logstash and Kibana (ELK framework), IR360, SCOM, HPOV, Sitescope, Autosys, PowerShell, Batch Programming, Python, Unix Shell and Perl scripts
• Development of Monitoring Dashboards using Splunk and Kibana for a single point view of complete system information for Business and Technology users
• Development of custom monitoring solution for complete Foreign Exchange Trade life cycle - which incorporated building solution around components such as: Object Charlie, Reuters Rates Link, Aphelion, WebFOCUS, Logiscope, IBM Websphere & ActiveMQ Messaging Queues, Pipes, Wires and Calypso
• Automated code deployment process and virtual environment replication using Docker Container framework - reduced and simplified the release process significantly
• Decoding the complex application components and building knowledge bases on SharePoint, Confluence and Wikipages
• Built simplified processes for User query tracking, Incident Management and Problem Management
• Participating in regular meetings with Stakeholders for progress updates

Confidential, Stamford, CT

Senior Support Professional

Responsibilities:

• Day on day support of Production and Contingency Systems; ensure Batches (Autosys) complete on time for Market Risk Technology Systems; exercising ITIL framework
• Strong hand in investigation & resolution of Production Issues (Technical + Business)
• Administrating Coherence Cache and CA Wily Introscope Systems for optimal performance
• Handling escalations and decision making during crisis situations / critical incidents
• Fine tuning of batches & application processes to enhance performance and SLA’s
• Automated release deployment process for continuous integration and delivery using Chef framework - made the frequent release process stable and simplified
• Automation of manual tasks & status reports; strong hand in Python, Shell Scripting and SQL Queries (have devised various scripts, Stored Procedures and Tools to reduce manual efforts of Production Services in regular activities)
• Automation of Support Checks in SoD Checklists and Geneos; configured Geneos Dashboard which includes auto checks of all regular checkpoints for an application
• Capacity Management of Market Risk Applications. Developed an in-house tool to capture detailed capacity stats.
• Business Continuity Planning - Managing the Disaster Recovery planning and establishment of Market Risk Applications. Responsible for cyclic DR tests to ensure DR capabilities of the applications.
• Participating in Release Management - Scrutinizing the release candidates for pre / post production implementation and performance; Conducting OAT testing of all releases
• Driven the analysis, design and development of application changes - Currency changes in Market Risk world (for e.g. CNH to CNY), curve & surface setup changes, Database SQL optimization and safety tool, new feed processors, CAF changes, migration of front ends from one platform to another, server migrations - Database (12.5 to 15.5 / 15/7) and SunOS to Linux, Cache and Enterprise Grid migration, Automated Release setup, etc.
• Auditing: internal + external. Driving auditing compatible changes in apps
• Organizing trainings for Business users to educate them about the new features of applications
• Conduct meetings with the Business users & analysts to collect requirements and create design documents and conduct regular review of the Function and Technical Specifications
• Possess good understanding of Risk and Controls framework, implementation of controls that ensure Completeness, Accuracy and Timeliness of Market Risk numbers
• Participation in programs within Market Risk Function (IT + Business) to find scope of improvements within Market Risk Systems on regular basis, Data Mining & Convergence Programs
• Developed process flow to track high effort regular tasks; built cases for process improvement - total to semi automated
• Pioneered various initiatives within Production Services team to improvise Communication between global teams; handovers; knowledge base maintenance; release onboarding and performance testing
• Ensuring strict adherence to quality & priority based production services model
• Managing the SLA & OLA functions of Market Risk applications
• Ensuring compliance of applications as per the Clockwork / (LtO) guidelines

Confidential, Stamford, CT

Support Analyst

Responsibilities:

• Ensure smooth delivery of Market Risk data and reports as required by Business
• Monitoring of application batches using Autosys and other scheduling tools
• To look after the tickets raised by Global Risk Managers & investigate data anomalies
• Responsible for sending application updates, SoD and RfB to Senior Management Team
• Development of scripts for Performance Management of Linux and SunOS platforms; automation of manual tasks
• Developed Bloomberg feed structure / retrieval to be processed by a MR App
• Server Management for cluster of Cache and Grid servers to ensure optimal performance
• Confidential Star of the Quarter - For the exceptional deliveries in terms of pro-active monitoring and automating manual activities
• Confidential Global Ovation Award’s (thrice) - For the commendable job done in improving the communication between global teams, streamlined handover process which was later implemented across other Confidential projects and appreciation for delivering a Regulatory driven priority task ahead of agreed date.
• Confidential Instant Award’s (multiple) - For the level of commitment and responsibility shown in handling complicated situations from time to time.

Confidential

Senior Associate / System Administrator

Responsibilities:

• Administration of huge server fleet consisting of 8000 Agilent Servers across diff platforms - HPUX, SunOS, Red Hat Linux and Windows NT
• Deployed latest patches for HPUX, Sun, Linux and Application servers
• Monitoring and troubleshooting of Data Center outages
• Managed backups and system restore activities
• Developed projects for Performance Management using HP OVPM:
• Agilent Dashboard & Business Score Card: The project aimed at displaying the performance metrics for the Agilent’s business servers in a graphical format online and distribution of derived data sheets.
• Configured HP’s OVPM specifically for fetching the performance data from different servers
• Developed the core mechanism of analyzing the performance metrics against thresholds
• Developed the module to display the bottleneck behavior of servers using historic HP OVPM data from Oracle Database and processing through SAS