SUMMARY:

• Testing Methodologies Experiences (15 years): Integration and System Testing, Functional, Regression, End - to-End,
• Testing Methodologies: Agile and Waterfall
• Technical professional with fifteen years of experience in the software development lifecycle including requirements gathering,
• Develop test plans and test cases required for testing.
• Liaison between test team, developers, business analysts, and end users

PROFESSIONAL EXPERIENCE:

Senior Quality Assurance Analyst

Confidential, Fort Worth, Texas

Responsibilities:

• Execute test plans daily assignments per project timelines
• Coordinate with the 3rd party offshore test team for script development and execution
• Coordinate and track system regression cycles utilizing a catalog of tests scripts using HP ALM
• Obtain business owner validation and approval
• Create and maintain accurate and complete test documentation and execute tests scripts
• Create daily testing and defect status reports, execution plans, and assign test tasks to various resources
• Identify and escalate project conflicts surrounding resources, functionality, testing sign offs, and production readiness
• Review functional requirements, technical specifications and provide input
• Track environment readiness and accept test systems once validated for testing

Senior Quality Assurance Analyst

Confidential, Irving, Texas

Responsibilities:

• Review functional or business requirements and use cases for mobile device (Apple iPad) and web applications in an Agile environment with both onshore and offshore test teams
• Assist the Business Analyst in writing concise and complete Business Requirements
• Translate requirements into test plan and test cases
• Meet with Developers, Business Analysts, SME and Architect for knowledge transfer
• Conduct functional, system and regression testing
• Analyze test results, record and track software issues and retest
• Coordinate with team members to provide feedback on test activities and deliverables

Senior Quality Assurance Analyst - Team Lead

Confidential, Dallas, Texas

Responsibilities:

• Lead a team of 3 testers in its effort to test a new development project as well as post production fixes
• Created test strategy, test plans and test cases for projects managed through the Software Development Life Cycle in an Agile environment with both onshore and offshore test teams
• Designed test plans and maintained them as functional changes were made to the systems
• Increased efficiency of the QA team by analyzing work assignment and determining the best allocated resources
• Assisted in creating and executing test scenarios for functional and regression testing
• Performed backend testing to validate data pulled from SQL queries to matched the customer’s information in the application front-end
• Provided leadership by assigning testing tasks to meet project timelines and ensured they were completed in a timely manner
• Prepared status reports for all levels of management
• Communicated the progress of the project to the business units and stake holders so that they can plan for UAT and End to End testing
• Escalated fixes to developers and assisted in verifying fixes
• Assisted in the development and implementation of code released to production systems
• Performed Quality Center Administration tasks for all release; created new projects in SharePoint for all releases
• Responsible for QA sign offs and assisting the Business in UAT sign offs

Software Quality Assurance Analyst - Team Lead

Confidential, Arlington, Texas

Responsibilities:

• Lead a team of 2 testers and directed daily test efforts
• Reviewed software requirements, technical and functional documents to develop test case scenarios for mainframe application - using HP ALM for test case and defect suppository in a MVS/TSO ISPF and CIS (Customer Information System) environment
• Created test plan and test scripts that delivered expected results. Provided test estimated and test status
• Performed backend testing to validate data pulled from SQL queries matched the customer’s information in the application front-end on both lease and retail accounts. Validated data using SOAP UI and XML validation tools
• Loaded and executed Test Scripts via HP ALM (Application Lifecycle Management) system
• Responsible for Defect Tracking and working with developers for quick defect resolutions
• Liaison between the Business Units and QA test team; effectively communicated test results and status of QA deliverables
• Assisted in the development and implementation of code released to production systems
• Trained New Hires; created Job Aids for knowledge transfer

Software Quality Assurance Analyst / Team Lead

Confidential, Fort Worth, Texas

Responsibilities:

• Lead the onsite and off- shore test teams for enhancements to existing applications
• Created test strategy, test plans and test cases for projects managed through the Software Development Life Cycle in an Agile environment with both onshore and offshore test teams
• Designed test plans and maintained them as functional changes were made to the systems
• Increased efficiency of the QA team by analyzing work assignment and determining the best allocated resources
• Assisted in creating and executing test scenarios for functional and regression testing
• Performed backend testing to validate data pulled from SQL queries to matched the customer’s information in the application front-end
• Provided leadership by assigning testing tasks to meet project timelines and ensured they were completed in a timely manner
• Prepared status reports for all levels of management
• Communicated the progress of the project to the business units and stake holders so that they can plan for UAT and End to End testing
• Escalated fixes to developers and assisted in verifying fixes
• Assisted in the development and implementation of code released to production systems
• Performed Quality Center Administration tasks for all release; created new projects in SharePoint for all releases
• Responsible for QA sign offs and assisting the Business in UAT sign offs

Quality Assurance Analyst - Pega project

Confidential

Responsibilities:

• Reviewed BRDs/FSDs to develop test case scenarios for Pega
• Coordinated BRD, FSD and test script review meetings
• Created test plan and test scripts that delivered expected results. Provided test estimated and test status
• Loaded and executed Test Scripts via HP Quality Center
• Responsible for Defect Tracking and working with developers for quick defect resolutions
• Liaison between the Business Units and QA test team; effectively communicated test results and status of QA deliverables
• Assisted in the development and implementation of code released to production systems
• Trained New Hires; created Job Aids for knowledge transfer

Quality Assurance Analyst

Confidential

Responsibilities:

• Performed Functional, Regression, UAT, Post Production Validation and Ad Hoc testing for various mainframe application - using HP QC for test case and defect suppository in a MVS/TSO ISPF and CIS (Customer Information System) environment
• Interacted with Business Analysts and Developers regarding requirements, technical documents, test scenarios and defects
• Developed Test Scripts based on Requirement Documents for mainframe applications
• Performed backend testing to validate data pulled from SQL queries matched the customer’s information in the application front-end for various types of home loans
• Loaded and executed Test Scripts via HP Quality Center
• Responsible for Defect Tracking and working with developers for quick resolutions
• Assisted in the development and implementation of code released to production systems
• Trained New Hires, created Job Aids for knowledge transfer

Confidential, Fort Worth, Texas

WFM - Business Analyst II

Responsibilities:

• Served as the liaison between the Workforce Management department and site leaders
• Provided Workforce Management administrative support for various Confidential locations
• Planned and scheduled off phone activities
• Intra-day monitoring of queues utilizing Aspect eWFM
• Conducted weekly status conference calls with various levels of management
• Created new and maintain existing procedural documents. Train new team members

Software Quality Assurance Analyst

Confidential, Los Colinas, Texas

Responsibilities:

• Worked with the Software Development Team and Project Manager to coordinate software and hardware testing activities for various Confidential mobile devices
• Recorded and verified test defects
• Documented and maintained test procedures and test scripts

Customer Care Representative / Work Flow Coordinator

Confidential, Irving, Texas

Responsibilities:

• Utilized good customer service skills to resolve customer problems
• Assisted with escalated and overflow of inbound calls
• Handled escalated calls and reduced delinquent accounts by negotiating payment plans and fee options
• Investigated customer disputes and inquiries, and accurately updated accounts
• Responsible for of new hires and providing help desk assistance
• Served as the liaison between the Workforce Management department and site leaders
• Provided Workforce Management administrative tasks. Planned and scheduled off phone activities
• Responsible for intra-day monitoring of queues utilizing Aspect eWFM
• Conducted weekly status conference calls with various levels of management
• Created new and maintained existing procedural documents. Train new team members

Senior Software Quality Engineer

Confidential, Southlake, Texas

Responsibilities:

• Performed Web Based, System and Regression testing for Web Based applications
• Developed Test Plans, wrote Test scripts and performed functional and regression testing for CargoMax and AirCrews management systems
• Used Defect Tracking system for problem determination and resolution

Sr. Consultant

Confidential, Fort Worth, Texas

Responsibilities:

• Tasked with the creation of documentation for Y2K testing for Passenger Reservations System
• Met with various Business Units to understand and analyze each programs used within the systems
• Created Test scripts within the Y2K guidelines and performed test executions
• Responsible for Defect Tracking and working with developers for quick resolutions

MVS System Support / Quality Assurance Business Analyst

Confidential, Plano, Texas

Responsibilities:

• Responsible for software installation and problem resolutions
• Installed and maintained current releases of MVS software for various organizations
• Provided software support to external and internal customers
• Interfaced with Developers and various levels of management for defining and documenting business requirements. Lead business requirements gathering meetings
• Updated the defect-tracking system

MVS System Support / Quality Assurance Analyst

Confidential, Texas & San Jose California

Responsibilities:

• Quality Assurance Analyst for Web Applications and Regression Testing
• Installed and maintained current releases of MVS software for development and test organizations on mainframe systems
• Responsible for problem resolution
• Provided software support to external and internal customers
• Reported progress to various level of management
• ISO 9000 Representative