SUMMARY:

• I am a Senior QA engineer with proven customer - centered, teaming, communication and interaction skills. I have over 13 years experience on several projects, developing and executing test plans writing requirements, setting up lab environments and providing customer technical support. I have very strong technical abilities and problem solving skills as well as strong leadership skills.

TECHNICAL SKILLS:

SOFTWARE SKILLS: Siebel, PeopleSoft, Web-Sphere, Niku, CRM, Quality Center, Win-Runner, Test Director, Load-runner, Quick Test Pro (Mercury), Oracle 9i, SQL, Sun Solaris 10, Unix, SAP, JBoss, Vantive, Cognos Business Intelligence App, Putty, Informatica, CMMI, Agile Methodology, SOA concepts, Star Team, ISO9000, JIRA and Documentum.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta G.A

Lead QA Analyst

Responsibilities:

• Web 2.0 Business Intelligence and Application Testing
• Spring Webflows and JUNIT Testing
• Store Front validation eMeta eRights conversion

Confidential, Atlanta G.A

Lead QA Analyst

Responsibilities:

• Encore Business Intelligence Application Testing
• Encore Java and C sharp based application testing
• Oracle reports backend testing
• Author Test Strategy and Test procedure document
• Translated management decisions into test cases, technical requirements and test tools for testing.
• Team building, selection and mentoring.
• Project status and milestone tracking
• Generate status / metrics via Quality Center to upper management
• Risk, Team and Project issue presentation to upper management
• Work closely with developers to resolve issues and to determine product specs and requirements
• Develop Test scripts from functional design documents for Encore project

Confidential, Atlanta G.A

Lead QA Analyst / Consultant

Responsibilities:

• Communicate executive direction to team members
• Setup QA and Production environments for testing
• Develop SQL statements for data validation
• Perform automated, manual, back-end and front-end web testing
• Manage offshore team of 5 with Vesdia initiatives and goals
• Manage and track Project status

Confidential, Atlanta G.A

Lead QA Analyst / Software Engineer

Responsibilities:

• Enterprise Systems and Software Engineering group
• Light speed / CMI platform and software testing
• Develop Test scripts from functional design documents MSPP project
• Tested Multi-Service Partitioning Platform OSS (Operation Support System)
• Develop Test Plan and Test Strategy for System Test, UAT, and Regression
• Full Product Life Cycle Testing in Unix and Oracle 9I environments
• Cisco Transport Manager (EMS; CTM)
• Lucent Navis Optical Management System ((EMS; OMS)
• TTI Telcom Metro Ethernet ((EMS; ME2) System Test
• Redback ((EMS; NetOp)
• Maintain daily and weekly status reporting, via Quality Center to upper management
• Liaison / Direct Subject Matter Expert (SME) for Cisco CTM to Confidential
• Evaluate, implement and maintained automation Test Tools (Mercury suite)
• Utilized Test Director (Quality Center) in creating. Logging, reporting and tracking Test Cases and Defects.
• Develop, manage and maintain value driven testing schedules with quantifiable milestones
• Coordinate and participate in manual and automation Test Scripts and defect tracking
• Document all problems and work to resolve them; report resolution progress to management
• Review Proof of Concept, functional and technical design documents
• Manage Test environment; Plan and schedule Test plan, Test case reviews, Test activities;
• Maintain clear and effective communications with Technical Support, Project managers and Development
• Respond to technical and administrative direction from QA Manager and QA Project leaders
• Facilitated on-boarding process for new-hires, while performing primary duties
• Coordinate, assist in the development and execution of smoke, functional, system and regression Tests Scripts
• UAT Testing for Siebel based Dialer, Contract Tracker and Proposal Calculator projects
• Coordinate Test environment, Testers; Plan and schedule Test activities including Test-case and plan reviews

Confidential, Atlanta G.A

Senior Quality Assurance Engineer

Responsibilities:

• Served as Lead QA Analyst for functional and UAT testing on the SOSI project
• Load-Runner Test Script development and execution on Special Order Siebel Project.
• Organize, develop and track test cases, requirements and defects with Test Director
• Lead/participate with peers in formal test plan and test case inspections to determine adherence to standards.
• Utilized Quick Test Professional in creating and automating test scripts for SOSI.
• Analyze and mapped business requirements to functional design documents and or requirements.
• Develop test scripts, test plans from functional design documents on the Siebel CRM project.
• Team with development, business analysts to initiate and execute critical path to meet aggressive schedule.
• Track and report status of projects in testing phase to senior management to determine requirements and features of system application.
• Utilized Test Director in creating. Logging, reporting and tracking test cases.
• Execute, analyze complex test cases and compare the results against expected results and product requirements.
• Determine project readiness for field implementation by testing systems, and approving user requirements.
• Utilize Vantive PeopleSoft CRM to log trouble tickets
• Respond to technical and administrative direction from QA Manager and QA Project leaders
• Perform System, Integration System and Test script automation on the Special Order Siebel Project.
• Develop and execute test plans and test cases in a multi-platform environment that includes Siebel, Oracle DB2, SVS, Websphere and various other legacy systems.

Confidential, Atlanta G.A

Senior QA Analyst / Software Engineer

Responsibilities:

• Organize, develop and track test cases and defects with Test Director.
• Utilized Win-Runner for record / playback and TSL script writing on Siebel Application.
• Performance test plan and test strategy planning and documentation.
• Complete system and performance testing of multiple (Oracle based) Siebel Applications.
• Load Runner SME with Customer Markets Siebel CRM / ERP on Confidential Project.
• Confidential -Mercury liaison with handling critical test scripting and debugging issues.
• Provide continuous status to Senior Management, Confidential Client and Governors Board.
• Demonstrate in depth technical knowledge with Load-Runner and Siebel- Oracle protocol.
• Write, modify, debug and execute Unit, System, Win Runner and Integration Test Scripts.
• Adopt SDLC methodology and tools that improve and optimize the software development process.
• Organize and supervise multiple responsibilities and resources.
• Identify and pursue opportunities to improve team’s effectiveness and value.

Confidential, Atlanta G.A

Test Engineer / Application Support

Responsibilities:

• Develop QA methodology and documentation to maintain site and new employee .
• Performed black box testing with Win-runner (on Track It - Web-base database application tool).
• Performed GUI testing (with Win-runner) and performance testing (with Load runner) on Siebel.
• Write and execute TSL “written”, and “Record /play-back” test-cases.
• Work with product managers and developers to understand user requirements and application function.
• Serve as support specialist responsible for identifying and resolving software (Track It) issues.
• Performed level III support for various Siebel, UNIX and Windows based applications.
• Performed regression and stress testing on Siebel with Load runner.
• Update internal knowledge database as customer issues are resolved and high level ticket documentation.
• Provide remote assistance to Customer Engineers while installing and configuring Server systems.

Confidential, RTP N.C

Lead Software / Test Engineer

Responsibilities:

• Provided Functional Verification Systems testing on eServer xSeries brand Servers.
• Performed test case automation with Test Director and Win Runner (X-runner)
• Co-Lead and Team member of a team of 15 people, making up 4 cross-functional teams
• Ensured Functional Verification Team followed ISO 9000 standards and standard testing methodologies
• Suggested and implemented new ways of testing that directly cut cost in the department (eliminating redundant or obsolete test cases) and running compatible test cases together
• Suggested sync-node deployment on Linux multi-node, directly impacting quality of the NAS / SAN product
• Reviewed and approved high and low level design and code development documents, providing a strong customer point of for the development team.
• Developed technical expertise in maintenance and support of Synoptic, and Cisco products as well as technical support for end users attached to IBM 390, AS/400, and DEC/VAX host systems.

Confidential, Greensboro, N.C

Systems Tester

Responsibilities:

• Created, maintained, analyzed and documented test-cases, test scenarios, test phases and test plans.
• Performed manual, UAT, Regression and Black Box Testing.