SUMMARY

• Technically sophisticated professional with over eight years’ experience in testing web based and client server applications and delivering application production support
• Proven success in evaluating and translating business requirements, functional and system specifications into test cases.
• Adept at analyzing user/business requirements and software requirement specification and defining test scenarios and test cases.
• Possess in - depth knowledge and understanding of all phases of software development life cycle, agile methodologies and automation testing.
• Experienced with testing Salesforce, Data Analytics and Business Intelligence (BI) applications.
• Possess strong technical knowledge and database concepts and good skills in SQL / PL SQL.
• Exhibit excellent relationship building, collaboration, and excellent communication skills at all levels.
• Self-Motivated and with a strong attention to detail, able to learn and adapt rapidly to the latest technologies and best practices.
• Possess strong commitment to team, skilled in directing, motivating, and managing diverse, cross functional teams.
• Possess proficient knowledge of financial domain
• Test Development & Execution (manual & automation) / Project Planning & Management / Software Development
• User Acceptance Testing / Process Optimization / Change & Release Management / Process Documentation
• Automation Test Scripts Writing / Issue Identification & Resolution / Requirements Gathering

TECHNICAL SKILLS

Tools: Selenium Web Driver, Rally, HP Quality Center 9.0, HP, Quick Test Professional 9.2 (HP UFT / QTP), JIRA, ServiceNow, Postman, SOAP UI

CRM: Salesforce CRM - Service Cloud & Marketing Cloud

Data Analytics / Reporting: Power BI, Google Analytics

Languages: Java, Java Script, VB, SQL, VBScript

Database: Oracle, MS SQL Server

PROFESSIONAL EXPERIENCE

Quality Assurance Analyst III

Confidential

Technology: Java, JavaScript, Angular JS, Unix, Apache Tomcat, WebLogic, Oracle 11G, MS SQL Server, Salesforce CRM - Service & Marketing Cloud Lightning, Power BI, Flux Console, Microsoft Excel, JIRA, Jenkins, Rally, Eclipse, Selenium, Docker, ServiceNow

Responsibilities:

• Leverage key technical expertise and business knowledge while performing functional, regression, GUI, usability, integration, exploratory, smoke, backend, white box, black box and performance testing of medium to complex projects on Web and Mobile applications in a complex, integrated environment.
• Demonstrated test coverage by developing test strategy, test plans and test cases based on functional design specifications, user stories, core business rules and maintaining requirement traceability matrix for auditing purposes.
• Managed and coordinated onsite and offshore test efforts, review of test scenarios and test cases and facilitated identifying test data in coordination with business analysts, business system analysts and subject matter experts.
• Attained all functional and non-functional requirements in alignment with defined business requirements and software requirements specifications by designing and executing test plans / cases for manual and automated testing
• Supported project management with QA effort estimation, identify appropriate resources, processes, tools for test management, defect tracking and reporting ensuring consistency of execution, reliability and quality of the product
• Designed test plans and test strategies and schedule project activities and formulate plans for testing deliverables effectively utilizing JIRA, HP QC and ServiceNow toolsets for test management, defect tracking and reporting ensuring quality and consistency of execution
• Designed and maintained automation test scripts in ServiceNow for functional, integration and regression using HP Unified Functional Testing and Selenium Web Driver.
• Supported development of automated test frameworks using cucumber framework and continuous integration using Selenium with Protractor, Jenkins, GitHub and node.js
• Designed data driven test automation scripts for functional and regression testing using Selenium Web driver, continually maintaining reliable test cases for any impacts in accordance with new product features to maintain automated test coverage across the product platform
• Supported web services and RESTful API testing using SOAP UI and Postman tools, new product initiatives and proof of concepts on latest tools and automation frameworks
• Supported and employed test-driven development (TDD) and behavior driven development (BDD) process in Agile Pods, taking QA testing in on the front-end of the development cycle to proactively identify and cover functional gaps to accelerate delivery
• Supported implementation of ServiceNow ITSM modules for change and incident management by mapping and validating the business process workflows and approval processes and controls
• Supported implementation of Salesforce CRM, Service Cloud Lightning to support Confidential 's Global Client Relations operations, Marketing Cloud Lightning to support Marketing Operations for lead generation, management and campaigns.
• Created various analytical dashboards to track and monitor KPI's and various client trends using Power BI (Power View), to track and report on analytics and client insights derived from Google Analytics and Salesforce Marketing Cloud - Interaction Studio
• Supported marketing campaigns and lead generation using Marketing Cloud Email Studio, coordinating with campaign managers to plan, personalize and optimize campaign effectiveness
• Supported data driven decision making by conducting A/B testing to determine customer behavior, customer experience and effectiveness of marketing campaigns using Salesforce Marketing cloud
• Identified and supported process improvements leading to higher quality standards and operational improvements, leveraging ServiceNow to ensure alignment with service request and change management process.
• Accelerated average QA testing turn-around time up to 25% supporting faster concept to launch for new ETF and mutual fund products by automating functional and regression testing and testing of product microsites using Selenium WebDriver
• Guaranteed alignment of system in line with business teams’ vision by leading UAT with the cross-functional business teams in partnership with business analysts and product owners.
• Designed complex SQLqueries, PL/SQL packages, procedures and functions to validate data and support backend testing to ensure alignment with business process requirements
• Demonstrated the ability to provide viable solutions to operational challenges by conducting root cause analysis and maintenance of testing processes, integrating improvements throughout all necessary system components and processes
• Collaborate with technical and business teams as the overall testing liaison and first point of contact to select and prioritize production issues, confirm adequate management of escalation and problem resolution

Quality Assurance Analyst

Confidential

Technology: .NET Framework 3.5, C#, SQL Server 2005, Microsoft Excel, HP QC

Responsibilities:

• Developed test plans and test cases based on functional design specifications and core business rules and prepared Traceability Matrix to demonstrate test coverage
• Researched UML, business analysis documents and determined data required for testing and arranged test data requirements for seamless execution of quality assurance testing
• Designed and maintained automated functional and regression test cases using Selenium IDE and Webdriver and performed cross browser testing
• Designed complex SQLqueries, including joins and sub-queries to support backend testing and validation of business rules ensuring data quality
• Assured product quality on Android, iOS (iPhone & iPad) and Blackberry devices by executing functional and feature testing
• Examined project requirements to create test scenarios and cases as well as completed regression testing and documentation of test results to assure successful implementation of product changes.
• Analyzed and determined defects and communicated to developers with steps to reproduce, priority, severity and screen shots.

Freelance Crowd Tester

Confidential

Technology: COBOL, JCL, VSAM, IDMS, ENDEVOR, CA-7, File-Aid, Microsoft VC++, VB, Sybase, DB2, COGNOS 8.x, HPQC

Responsibilities:

• Rendered expert services as a Software QA/Test Lead and facilitated two re-insurance systems at Confidential to maintain software quality.
• Delivered production support, facilitated user and service requests, and took initiative to bring improvements as well as managed activities related to product additions and portfolio enhancements on the mainframe and client server applications.
• Mapped functional areas in line with business specifications, developing test plans and test cases based on functional specification documents and core business rules
• Attained all functional and non-functional requirements as per defined business requirements and software requirements specifications by expertly designing test scenarios and cases.
• Supported upgrade of Cognos BI / DW from Ver 7.x to Ver 8.x, validating reports including house holding reports for Congressional reporting, dashboards, drill-up / down reports and bursting report functionality.
• Identified, reported and tracked defects and user requests to developers by using HP Quality Center (HPQC).
• Maintained documentation of test results to assure successful implementation of product changes