SUMMARY

• 14 years of Quality Assurance experience in managing and testing of web - based, client-server and mainframe applications as a Test Manager and Project Coordinator
• Expertise in Personal Banking, Investment Banking/Capital Markets, Trading, Health Insurance and Hotel Industries
• Experience in managing onsite/off-shore teams to achieve project goals in stipulated time under fast paced environments
• Techno-functional expertise in various architecture designs and ability to tailor solutions to client needs
• Created project plans/strategy documents during initialization and planning phases of projects
• Experience in Functional, Regression and Stress/Load/Performance Testing of web-based and client-server applications using Mercury Interactive Test Suite: Quick Test Professional 11.0 and Quality Center 11.0
• Analytical, adaptable and committed to work. Detail oriented with ability to learn and lead. Excellent in relationship building and communication skills

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

QA Manager

Responsibilities:

• Created test plans to coincide with T+2 industry testing cycle
• Worked with 30 different front office vendors to ensure all applications are T2 ready
• Conducted testing in 3 Phases, functional/regression/UAT, to focus on different departments within the securities settlement cycle
• Ensured that 500+ test scripts were tested with Equities and Fixed Income products
• Conducted daily triage meetings to update everyone on status of daily testing activities and receive updates
• Created daily/weekly reports on testing status and updated upper management

Environment: Broadridge BPS/Impact, SWIFT/FPML messaging, MS Excel

Confidential, Westport, CT

QA Manager

Responsibilities:

• Created test plans/test strategy/testing architecture for the project
• Updated project timelines based on upcoming activities and forecasted work allocation and resourcing
• Managed different aspects of the transformation project including back office, trade delivery, reference data, SIT, End-to-End, UAT, database validation and prod parallel testing
• Co-ordinated with different external vendors/internal departments to ensure timely delivery of different phases of project
• Created daily status and defect reports during functional test cycles and reported to upper management.
• Managed task allocation for all my team, consolidated work reports and provided status updates to management
• Able to deliver project requirements in a fast paced environment and shortened timelines
• Met project deadlines, delivered work on time and managed project resources

Environment: Quality Center 12.0, MS SQL Server 2012, SWIFT/FPML messaging, MS Excel

Confidential, Manhattan, NY

Sr. QA/Lead

Responsibilities:

• Tested batch application comparing source and destination databases using SQL queries
• Documented test plans, test results, defects in Quality Center 10.0, performed testing during regression/UAT phases, tracked defect with developers to resolution
• Verified their online reporting tool meets Business specifications, validated data in the reports generated with back-end databases
• Created reports in Quality Center 10.0 to be distributed to management
• Created QC macros to perform specific tasks to assist users and to setup control around usage of Quality Center
• Communicate with BA/developers on a daily basis to understand requirements and modify test scripts as necessary when new changes are introduced

Environment: Quality Center 10.0, Toad, MS Excel, Jira

Confidential, Stamford, CT

Sr. QA/Lead

Responsibilities:

• Responsible for testing the Electronic Blotter application and satisfy traders needs with tight deadlines
• Documented test plan and test scripts for trading platform eBlotter, Invoice Processing, nightly batch runs in Excel and validated all results during functional and UAT phases
• Compared PL run results against different systems using SQL queries to validate PL prior to prod deployment
• Validated statements in the invoice generator platform comparing it against PL database
• Created automation scripts for eBlotter using QTP to simulate various trade types with different options and trade legs
• Tested day and night cycle applications and tied-out with production, comparing data using SQL statements, prior to code changes being released to production

Environment: Quick Test Professional 10.0, MS Excel, Toad SQL, Delphi

Confidential, Manhattan, NY

QA Lead

Responsibilities:

• Lead the migration effort to upgrade QC from 9.2 to QC 10.0 with upgraded hardware and database to support the increased usage from Confidential
• Co-ordinated with hundreds of leads to ensure the QC migration effort was successful
• Conducted daily team meetings during migration phase, track work activity, report to management on the status of QC migration
• Responsible for supporting JIRA and tracking metrics for multiple projects
• Built QTP code repositories to reuse code, write custom reusable functions
• Implemented QC/TFS sync with focus on agile methodology
• Assisted teams during testing of Research/Sales/Capital Market applications within my organization
• Written SQL queries to validate data on application screens, also wrote SQL queries for daily QC reports
• Mentored team members in Quality Center 10.0 and presented to groups on how to efficiently utilize Quality Center

Environment: Quality Center 10.0, Quick Test Professional 11.0, MS Project 2003, Toad SQL, TFS, JIRA

Confidential, Dorchester, MA

Test Lead

Responsibilities:

• Responsible for test planning, work allocation, forecasting resource utilization and update to manager about current status of project on a daily basis
• Created custom Excel reports and graphs to easily display testing progress and defect aging reports in Quality Center
• Customized Quality Center to be used as the repository for defects/scripts/requirements by QA, development and BA’s
• Responsible for creating the defect life cycle process, ensured defect closure with developers and BA’s in defect Triage meetings during regression/UAT cycles
• Created data driven scripts using QTP 9.5 for all screens of application, maintained scripts as new builds were released
• Mentored team in QTP scripting and trained team in best practices to create modular QTP test scripts to be used in multiple scenarios
• Responsible for installation, configuration and maintenance for Quality Center 9.0 and Quality Center Dashboard

Environment: Quality Center 9.0, Quick Test Professional 9.5, MS Project 2002, SQL, DB Visualiser, Site Administration

Confidential, Bridgeport, CT

Test Manager

Responsibilities:

• Responsible for creating test plans, test execution schedule, test environment parameters, test data and test execution for IVR, ATM and Batch Interface system
• Held daily meetings with developers and BA’s to identify integration areas and changes to current work-flow to create test scenarios which flow through all new touch points
• Active interaction with Nortel to ensure API integration, managing test environments, ensure hardware and software for UAT, Pre-prod and production
• Manage day to day activities and ensure timely completion of project tasks, including resolving any conflicts/issues
• Understand Confidential ’s Bank core banking functionality and ensure all touch points are captured in the testing efforts of IVR, which include validation of failover and disaster recovery
• Ensure QA team understands the business logic necessary to in- corporate into test scripts by conducting peer reviews of manual test scripts for the ATM/VRU channels. Work with vendors to aid and assist in Unit testing
• Involved with UAT hand-off from QA, train and mentor UAT users and document procedures and application flows
• Conducted daily defect triage meetings with testing team and developers to resolve issues quickly and manage builds for testing

Environment: Quality Center 9.0, MS Project/Visio, FlexCube, ATM, IVR(Nortel)

Confidential, Bethesda, MD

Project Coordinator

Responsibilities:

• Created Conceptual Design documents from questionnaire’s posed to 8 different financial application teams dealing with Accounts Payroll, Accounts Receivable
• Lead the team of external and internal developers and testers to achieve project goals within allocated time
• PCI and PII compliance policies instituted and adhered to at all properties implementing the proxy solution
• Assisted in the upgrade roll-out at 1600 properties to be compliant with PCI and implement proxy solution in each of these properties
• Create Test Plan/Test Scenarios, identified testing tools, define the process for validation of escrowed software before it is deposited with Confidential agent
• Validated each application testing process was complete before depositing with Confidential agent
• Coordinated with vendors to prepare, track and finalize Confidential agreements
• Defined the process for CISP (Cardholder Information Security Program) compliance of Marriott products and the impact and mitigation procedures of the approaching deadline for all Marriott products to be in compliance

Environment: Microsoft Project 2002, Excel, .NET, VB, Windows XP

Confidential, Washington D.C., MD

Test Lead

Responsibilities:

• Created Test Plan/Test Scenarios, identified testing tools, defined the process for testing based on discussions with BA’s and Development Leads
• Prepared statistical analysis on data migrating from DB2 tables to oracle databases to understand data patterns and also help clean data
• Set up the QA lab for functional testing and train new resources on testing the new system
• Regression testing was performed for each of the TIBCO interfaces and adapters as new functionality was added, loading test data in TIBCO batch processes
• Tracked defects using Clear Quest web-based defect tracking tool
• Received “Delivery Excellence Award” for providing crucial information to management to take informed decisions during product deployment

Environment: Quick Test Professional 6.5, ClearQuest, DB2, SQL, Oracle 9i, XML, Toad

Confidential, Hanover, MD

Test Lead

Responsibilities:

• Created and updated test plans, cases and scripts using TestDirector
• Developed reusable actions of Quick Test Professional scripts and designed standards for data driven testing architecture using excel control files
• Conducted Regression testing of phased rollouts of website in batch mode using Quick Test Professional’s Batch Tester and reported results to management

Environment: Quick Test Professional 6.5, TestDirector 8.0, XML, .NET, Toad

Confidential, Stamford, CT

QA Analyst

Responsibilities:

• Used TestDirector for requirement management, planning, execution, defects tracking and reporting
• Create Test Cases/Scenarios, Test Steps, Expected Results and Test Data in TestDirector
• Designed standards for data driven testing architecture using excel files and reusable script libraries
• Modular test architecture was used with 50 scripts and results sent directly to TestDirector
• Used SQL extensively to verify effect of the business process on database

Environment: WinRunner 7.0, TestDirector 7.6, Delphi, C, Oracle, VB, PL/SQL, XML and UNIX