SUMMARY

• Around 7 years of progressive working experience in Quality Assurance which includes both Client/Server and Web based applications.
• Experience in Banking, Finance and Web industry on diverse projects and clients.
• Proficient in Manual and Automation Testing using HP interactive products like - HP Quick Test Professional (QTP), HP Quality Center (QC) and Test Director.
• Expertise in Automation testing using Selenium Testing tool
• Involved in executing tests on multiple browser platforms using Selenium testing tool
• Expertise in System Requirement Analysis, GUI testing, Functionality Testing, Integration Testing, Stress/Load Testing, Black Box testing, User Acceptance testing(UAT), Regression testing, Security testing, Smoke testing, Compatibility testing, Unit testing and System testing.
• Extensively used Excel (Loading Test Data), validating XML (using MSXML4 DOM parsers) using VBScript in Quick Test Professional (QTP).
• Well versed with Software Development Life Cycle (SDLC), Logging and Tracking Defects in all the phases with major responsibilities.
• Extensively involved in Defect Reporting and Defect Tracking process using Quality Center(QC) and Rational Clear Quest(CDTS)
• Specialized in analyzing functional specifications and writing Test Plans, Test cases, Test Scenarios and Test Scripts for the testing environments, generating Defect reports in MS-Access, Test Director and Quality Center (QC).
• Worked with Development and Requirements Analysts to define Test Scenarios and ensure that test requirements are correct and complete.
• Participated in Requirements review and supported User Acceptance and Production Verification Testing.
• Worked across multiple cross-functional teams to execute full system, interface, and end-to-end testing.
• Worked extensively on creating Traceability Matrix between Requirements and Test Cases using HP Quality Center (QC).
• Experience in Agile/ SCRUM methodology and Waterfall methodology for SOA development.
• Expertise in Mobile and Web based application testing.
• Experience in Perfecto Mobile Cloud tool, Web Services integration
• Experience with UNIX based platforms and IBM Mainframe applications such as System360/AS400 systems.
• Understanding of Web Services testing.
• Assigned responsibilities for testing voice quality and voice recognition functionality of Interactive Voice Responsive (IVR) Unit for Confidential .
• Experience in Mainframe green screens CICS (customer information control system).
• Experience with Web Customer Service Representative (CSR) Tool for rewards redemption, purchase and transfer mechanism validations.
• Experience in testing of Web Portals and customer self-service application.
• Lead testing efforts for Mobile development of the Mobile site for Confidential Credit Cards Rewards
• Excellent Communication skills, Highly Motivated and Result Oriented Professional.
• Excellent Organizational, Analytical and Problem Solving skills and ability to quickly learn new technologies.

TECHNICAL SKILLS

Defect Tracking Tools: Rational Clear Quest, HP Quality Center, Rally Software

Languages: SQL, C++, JAVA, VB Scripting, UNIX, .NET

Databases: Oracle, DB2 and Microsoft SQL Server, Developer

Operating Tool: Mainframe, CICS, AS400, Hogan, FDR, SVP, CSR, Member net and SHAW

Web Technologies: SOA, HTML, XML MQ Broker, SOAP and Restful

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

Senior QA analyst

Responsibilities:

• Launched the New Rewards Platform and worked on the development of links/integration among Confidential and the rewards vendors across multiple channels
• Experience in the Confidential Customer Connection’s Interactive Voice Response(IVR) platform and performed testing for it
• Worked on analysis of Wireframes and Functional Documents for credit card rewards program
• Worked with the Line of Business(LOB) to develop the Test Scenarios and Test Cases
• Creation of Test Plan, Test Cases, Test Scripts, Test Strategies and identification of Testing Scope based on the business requirements
• Loaded the Functional Requirements into Application Lifecycle Management Quality Center
• Documented the Test Scripts into Application Lifecycle Management Quality Center
• Supported the establishment of the New Platform Engine and all Presentation Layers (i.e., CSR Tool, IVR, and Web) on the vendor’s systems(with travel on the Travel Vendor web presentation layer), including direction on the Engine and Presentation Layer development
• Involved in testing web based open source applications using Selenium
• Extensively usedSeleniumIDE to record, playback and debug test cases
• Created Selenium jobs to carry out Automated testing
• Conducted End to End Testing and User Acceptance Testing for the data services
• Documented and prepared the Test Data for the Test Scenarios and Test Scripts
• Set up new Rewards Account Number(RAN) functionality on the Vendor system to facilitate pooling Rewards at the customer level from multiple earning mechanisms
• Involved in coordination with third party vendors such as Epsilon, Montrose Travel, Loyalty Edge, Affinity Solutions and The First Club
• Leading testing efforts for development of Travel Rewards program and Digital Rewards through the Confidential Rewards Card.
• Performed Positive & Negative Testing for system validation
• Performed Functional testing, Batch testing, System testing, Performance testing and Regression testing to view the entire functionality.
• Performed the traceability of the requirements back to the test scripts in Quality Center
• Analyzed all Bugs/Defects for continuous process improvement and Responsible for reporting Bugs/Defects through Rational Clear Quest and verified known bugs against new builds.
• Used Quality Center to store all testing results, metrics, implemented Test plan Document, created Test Cases
• Assigned the bugs to the developer by using Rational Clear Quest and Maintained bug lists for critical issues using Quality Center.
• Involved in testing efforts for redesign UI/UX of Confidential
• Retrieved account data through Store Vision Platform (SVP) for data manipulation of rewards testing.
• Impersonation through Customer Service Representative (CSR) Tool for customer data and web service SOAP call validation.
• Performed Account Level Processing for rewards program.
• Involved in web testing of the application for checking out the browser dependency.
• Integration testing between multiple platforms for feed analysis and validation
• Created Regression Test Scripts in order to test in every release
• Testing Mobile Version of Confidential website for rewards portal using Perfecto Mobile Cloud and Device Anywhere Studio
• Involved in the testing of m-certificates and e-certificates which are used on the Rewards Mobile platform
• Cross platform testing including tablets, iOS and Android devices
• Assisted the Line of Business (LOB) with Production Validation after each release
• Provided weekly management QA Defect and Status Reports and coordinated meetings between test team and development team to review defects\

Environment: UML, RUP, Oracle, Clear Case,, SQL queries, Windows XP/2000, UAT, QTP, QC, Selenium

Confidential, Dallas, TX

QA Engineer

Responsibilities:

• Involved in the analysis of the existing Mortgage processing system, mapping phase according to functionality and data conversion procedure.
• Implemented and supported MSP (Mortgage Service Portal) & CMS and supporting systems.
• Involved in implementation, production support, and vendor management of Consumer platform and ancillary bank-wide systems. Projects supported include: multiple credit card promotional and pricing projects; customer service and satisfaction, loss prevention, credit, collections, accounting initiatives; security configuration; legal and regulatory compliance; release management and impact analysis.
• Verified data transactions on green screen application.
• Interacted with members of the development team along with potential system users and domain experts.
• Prepared automated scripts for Maintenance and Regression testing using QTP and Selenium.
• Used Selenium IDE to test the enhancements
• Involved in automating user actions using Selenium on the website
• Created automated bug reports using Selenium
• Performed Regression Testing by generating QTP scripts based on the business process.
• Exported Manual test cases into Quality Center and maintained the same in the Test Plan module.
• Followed RUPs iterative development approaches and was involved with all iterations of the created business and functional requirement documentation and used Rational Requisite Pro for documentation generation.
• Conducted Gap analysis and reviewed Systems Specifications document to define the impact of the new requirements on the existing system.
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs.
• Experienced with implementing Business logics of Mortgage and merger process.
• Assigned and kept tracks of issues in Quality Center of all the team members.

Environment: UML, RUP, Oracle, Clear Case,, SQL queries, Windows XP/2000, UAT, QTP, QC, Selenium

Confidential, Atlanta, GA

QA Engineer

Responsibilities:

• Tested the Web-based application-GA@ which was designed to allow Global Customers; Merchants, Banks and ISO’s a direct connection to their transaction, payments, and reporting information via the internet.
• Created manual /automated scripts for functional and Performance testing.
• Created Scenarios and Test Cases in Quality Center and automated scripts for QTP
• Ensured that the Open/2: EFT provided by S2 System mapped to the Global infrastructure and interoperated with other critical applications.
• Assisted the Subject Matter Experts with the requirements definition and detailed design.
• Created test scenarios and implemented test cases in Test Director that served as acceptance test criteria for new functionality.
• Provided linkage of all test cases to requirements in Quality Center to establish 100% requirement coverage.
• Performed Data Driven Tests to validate the same scenario with different test data using by using Quick Test Professional.
• Designed, developed and implemented a multitude of manual tests for Functional, Installation, Integration and Regression tests.
• Testing of CLI (Command Line Interface) and GUI. The Command Line Utility program was used to extract merchant specific data out of large multi merchant trace files.
• Used the TestNet/2 tool which is a personal computer based transaction simulation software package to stress test the OLTP system in-house.
• Knowledge of various Computer and terminal based POS applications.
• Performed testing of Network Administrative and Security management Messages on various card issuer interfaces.
• Good business knowledge of most aspects of credit card processing industry.

Environment: C++, S2 System Open/2: EFT, CICS, Oracle 9i on AIX 5.2, and Windows 2000, Win Runner, Load Runner TestNet/2, Mercury Test Director. In-house backend Emulators (Visa, Confidential, Confidential and Discover), QTP, QC

Confidential, O’Fallon, MO

QA Analyst

Responsibilities:

• Analyzed Business Requirement document and Business Use Cases in development of Test Plans
• Participated in the work-scope meetings and peer review meetings to evaluate Use Cases with Business and Design team
• Created Test Cases, Test Scenarios in Quality Center ensured traceability to Business Use Cases and according to application.
• Involved in creating of Test Accounts in mainframe application according to the Business Requirements in utilization for testing.
• Performed testing of Customer Case Management, Fraud Management, Exception Management by using Pegs systems application (BPM tool) proactively managing customer portfolio, Risk and Customer service for different transactions.
• Verified, updated and validated cardholder data information, account information and authorization of transaction data in green screens of mainframe application.
• Performed Smoke, Functional, Regression and System testing in Web and Mainframe application.
• Provide support and data as and when needed to the performance team.

Environment: Java, J2EE, CICS, TOAD, DB2, MS Windows Server, MS Excel, VB Script, Web Application, Mercury Quality Center 9/9.2 (Mercury and HP) and Windows XP.