SUMMARY

• A professional QA analyst having excellent leadership and experience in both manual and automated testing. Having experience in project and operations management along with documenting business requirements.
• Having excellent communication skills and multi - tasking capabilities.
• Over 9 years of IT experience, of which 3 years in Singapore and 6 years in USA as Quality Assurance Analyst/Tester, Security Admin and Performance Test Engineer.
• Have sharp analytical abilities, effective problem solving techniques, solid track record of on-time delivery against tight timeframes.
• 9+ years of experience in IT industry as a QA Test Engineer with specialization in Functional and Automation testing
• Excellent understanding of Software Development Life Cycle (SDLC), Testing Methodologies and Implemented whole Software Testing life cycle (STLC).
• Well expertise knowledge in Airlines, Insurance, Banking, Telecommunications, etc.
• Experience in writing test plans, defining test scenarios and test cases based on business and functional requirements and documented all phases of QA process.
• Proficient in Web-based and Client/Server applications and Expertise in Black box Testing.
• Extensive experience in Functional testing, End-to-End testing, Regression testing, GUI testing, Back-end testing, Browser Compatibility testing, Usability testing, Integration Testing, Automation and User Acceptance Testing (UAT) of the applications.
• Testing expertise on Windows XP/Vista/Windows7 platforms, Linux and Solaris.
• Proficient in designing, reviewing and documenting system test plans, defining test procedures and creating test cases from the User Requirements, Functional Requirements (FRS), System Requirements (SRS), Client requirements and related technical documents.
• Proficient in developing Test strategies, Test procedures and Test cases for both Manual and Automated Testing using tools as Quick Test Pro (QTP), ALM.
• Quality Assurance Specialist responsible for API testing. Designed and developed scripts using API.
• Expertise in writing code for automated testing and able to run manual tests wherever necessary.
• Experienced and Capable to Come up with creative ways to automate as much testing as possible and able to investigate failed tests, able to debugging the code for failed tests.
• Involved in System Testing, Smoke testing and User Acceptance testing (UAT)
• Ability to interact with developers and product and Business analysts regarding testing status and defect tracking.
• Proficient in SQL queries, Windows operating systems Expertise in Test Coverage, Test Summary Reports and Defect Tracking and Involved in Peer/Group reviews
• Expertise in Bug tracking Tools like HP Quality Centre/Application Life cycle Management (ALM), JIRA, BugZilla and Clear Quest.
• Expertise in developing test cases, test data, test coverage, test execution, Test Procedures and reporting status to Team Leads and Managers
• Involved in developing and maintaining Test Matrix and Traceability Matrix.
• Strong in methodologies like Waterfall model, V-Model and Agile methodology.
• Handled SCM, SQA activities and Metrics data collection and analysis for the projects.
• Experience with Mentoring and Coordinating a team of QA resources, Identifying and Managing Risks, Estimating Work, Resource sharing between the projects, tracking project progress, Delivering projects as per the deadlines.
• Developing and maintaining Test Cases, Test Scripts, analyzing bugs and interacting with development team members in fixing defects.
• Sound Technical knowledge, excellent exposure and ability to learn any tool quickly.
• Strong communication and interpersonal skills. Strong Team player and contribute towards the team goals.
• Ability to work productively and effectively in a team as well as individually.

TECHNICAL SKILLS

Testing Tools: Quality Center / ALM / Test Director, QTP, LoadRunner, RFT, SOAPUI, Performance Centre, Bugzilla, Jira, ClearQuest.

Operating Systems: Windows (XP, 2007, 2008), Unix, Linux

Languages: C/C++, VB, Java, C#, .NET

Scripting Languages: VBScript, JavaScript, HTML, CSS, XML

Databases: Oracle, MS SQL Server, MySQL, MS Access

Browsers: Mozilla, Microsoft Internet Explorer, Netscape, Lynx

Business Analysis: Requirement Management, Use Cases, Test Strategy, Test Plan, Test Cases

Methodologies: Object-Oriented Analysis, Agile, Waterfall, Iterative.

Industries: Airlines, Ecommerce, Finance, Manufacturing/ Telecom, Healthcare/Insurance

Other Tools: MS Suite, MS Visio, Visual Studio, Eclipse, MS Project, HP Diagnostics

SAP Technologies: SAP BW 3.5 & BI 7.0, ETL, BOE 3.1, BW, extraction from ECC/CRM SAP Business Objects/Web Intelligence XI 3.0/3.1: Advanced Report Design Course.BW on Universe Designer, SAP Net Weaver ‘04 - Business Intelligence

JAVA Technologies: Java, J2EE (JSP, Servlets, EJB, JDBC, JNDI, JMS, Java Mail), XML (DTD, XML-Schema, XSLT, DOM, SAX, JDOM), Swing.

PROFESSIONAL EXPERIENCE

Confidential, Chicago IL

Senior QA Analyst

Responsibilities:

• Worked for different modules of Confidential like Mobile testing, Cargo, Storefront and Web Portal.
• Web Services testing using SOAP UI.
• Design test strategy and define the scope of the project.
• Prepare test estimates, test strategies and test plans for the upcoming modules of Confidential
• Providing guidance to a team of 5 members. Reviewing the test conditions, test scripts, and test cases, presenting the DSR, WSR and overall risks to the project stake holders.
• Communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives.
• Perform requirements testing from the orientation of understanding the business requirements and cross validating the same against the technical specifications.
• Prepare test scenarios for automation testing.
• Prepare, upload and update test scenarios and test cases for functional and Regression testing
• Execute, Debug and Rerun the test cases.
• Verify the report logs for the failed/error tests
• Develop scripts and reusable libraries for automating manual test cases using QTP
• Built custom reporting functions to provide greater detail and granularity.
• Provide documentation to client around test environment configuration, script execution instructions and troubleshooting guidelines.
• Quality Assurance Specialist responsible for Java Client, Server, and API testing.
• Designed and Developed scripts using API.
• Prepare and schedule batch runs.
• Log bugs and following up to its closure in Quality Centre.

Environment: Quality Center/ ALM, QTP, Java, Oracle 11g, SharePoint Server 2010, Windows Server 2008, Windows 2000, Windows XP, Windows 2000 Server and Windows 2003 Server, Jira, IOS, Android, Device Anywhere, Simulators

Confidential, Chicago, IL

Senior QA Analyst and POC

Responsibilities:

• Leading and managing the Quality assurance team of three Testers.
• Participated in meetings with Business on Business and system Requirements.
• Worked on preparing use cases from Requirements documents to hand over to the Dev/QA team.
• Worked Closely with BA & Developers to break down the requirements into user and technical requirements for creating test cases.
• Analyzed the Use Cases, requirements and designed test cases, test execution flow and traceability matrix
• Developed Test Plan & Test Strategy documents.
• Involved in test execution for a new Cost Sharing System, (part of the Affordable Care Act), for eligible consumers who will enroll in a multi-tier plan on the Exchange in the individual market and have household income between 100% - 250% of the Federal Poverty Level (FPL) who qualify for a Cost Sharing subsidy from the government.
• Executed both Functional and Regression test cases for reports and balances health and mental health claims and Rx costs against government subsidies and create check requests when necessary.
• Write SQL queries in SQL Server databases to validate data entered by applications for testing scenarios.
• Used Quality Center to store all testing results, metrics, test cases, defect tracking and reporting.
• Performed Unit, Functional, Integration and System, Regression, Retest, User Acceptance testing.
• Involved with Business and Developers in gathering test data.
• Reported directly to project manager on weekly basis and provided updates in team meetings.
• HIPAA, Medicare Part D Fraud, Waste, and Abuse Trained and certified.

Environment: Java, J2EE, XML, Windows NT/XP, MS office, Java Web Logic Server, SQL Server, HTML, COBOL II, DB2, JCL, ISPF, IBM Mainframe, MQ Series, File-AID, Princeton Softech, NED, and Quality Center.

Confidential, Bensenville, IL

Performance Test Engineer

Responsibilities:

• Created Test Plan and Test Strategy document and defined test scenarios.
• Review of the test cases written for unit and integration level.
• Integrating the test scripts written for individual units.
• Analyze and write detailed specifications and Test Requirements using Quality Center / Test Director.
• Writing Test scripts and functions wherever necessary for various units of the business modules.
• Wrote test cases for functional test, User Acceptance test, and created performance test plan for performance testing.
• Involved with representatives from various departments on Preparation, Reviewing and Execution of Use Cases and Test cases. Effective coordination between development team and testing team.
• Followed the Agile Methodology for Software Development Life cycle.
• Worked on Capacity and Performance test automation and tool development, specializing in front-end, web services and back-end performance testing approaches for Oracle Database (Oracle 11i).
• Used Load Runner for the specific purpose of automating performance test cases, including excellent scripting and analysis skills.
• Worked on performance diagnostics, performance testing, capacity planning, performance architecture design and performance monitoring.
• Worked as Administrator for Load Runner and configured the performance testing environment using various Load Generators, Application Servers, Web Servers and Database Servers and JAVA test tuning.
• Strong understanding of client server architecture, web, multi-tier application configurations and tuning, distributed systems, network systems, and relational DB systems (Oracle, SQL Server).
• Enhanced the LR script by parameterization, checkpoints, rendezvous point, correlation and output messages and managed Performance test lab.
• Resource usage monitoring for physical servers, application servers and databases. Worked on Data integrity and data validation.
• Worked on Baseline/Stress/Volume/Scalability/Endurance/Concurrent testing using Load Runner, creating load scripts (Vu Gen) using different protocols with creating scenarios and executing to pinpoint potential network problem areas and performance bottlenecks.

Environment: HP Load Runner, HP Performance Center, HP Diagnostics, HP Quality Center, ERP, BW, R/3, ITS, HTTP SAP-GUI/SAP-Web, web (Click and Script), Oracle, N-Tier, Windows 2000, UNIX, Visio, UML, C/C++, AIX and Site Scope, ETL.

Confidential, O’Fallon, MO

Senior QA Analyst

Responsibilities:

• Wrote test cases for functional test, User Acceptance test, and created performance test plan for performance testing.
• Experienced in Developing Test plans, Test Cases (Manual / Automated), Test procedures, Test Scripts and expected results.
• Worked with technical staff to validate test requirement, resolve design issues and software defects.
• Used Bug tracking Tools like HP Quality Centre/Application Life cycle Management (ALM), JIRA and Clear Quest.
• Followed the Agile Methodology for Software Development Life cycle.
• Defined test automation framework including keyword driven automation, data driven automation, User interface and non-UI based automated testing
• Wrote SQL queries directly into the database to get the data for testing.
• Developed the Positive and Negative Test Cases for various modules based on the business requirements, process flow, flow charts and program specifications.
• Worked with Quality Centre to log, report and analysis defects.
• Developed QTP scripts and incorporated them in the load test plan for end-to-end response time using GUI users, LR users, and LR Controller
• Experienced in using Load Runner for the specific purpose of automating performance test cases, including excellent scripting and analysis skills.
• Issued load test defects in Quality Center and assigned them to the designated developers.

Environment: HP QualityCenter, HP Quick test Professional, ClearQuest, SQL, UNIX, HP Load Runner, BPM, Performance JVM, Java, SOAP, ODBC, ASP.NET, SQL Server, UNIX, DB2, Tomcat Apache, Crystal Reports, HTTP, web logic and Windows 2007.

Confidential

Manual QA Tester

Responsibilities:

• Designed, analyzed, debugged and documented all requirements to satisfy business requirements for large, complex projects.
• Designed the test cases and written test cases in MS Word Document and Test Director.
• Extensively involved in manual testing of application.
• Test Director is used for Manual testing Defect tracking as well as for Automation Testing.
• Worked with Test director for Management and administrative Purpose.
• Tracked the defects into Test Director and reported to developers.
• Attended business Meetings and co-coordinated with developers.
• Coordinated and managed the work of offshore developers.
• Developed Test Strategy and Test Plan.
• Performed different types of testing (Integration, System, Regression and UAT).
• Conducted Regression Testing and interacted with developers to resolve the issues
• Performed tests on multiple platforms and environments, which includes system testing, functionality testing
• Executed test Scenarios and verified actual results against expected results.

Environment: Test Director, Java, J2EE (JSP, Servlets, EJB, JDBC, JNDI, JMS, Java Mail), XML, ORACLE, JavaScript, OOPs Design, OOPs Programming, UNIX Environment (AIX), Windows 2000.

Confidential

Software Test Engineer

Responsibilities:

• Analyzed system designs specifications and developed test cases for overall quality assurance testing
• Involved in Business functionality review meetings
• Extensively did functionality testing using Win Runner
• Created Test Scenarios for testing rules applicable to each State
• Tested rules for mono-line Auto, Home and package insurance policies
• Done Functional, System and Regression testing of the application
• Prepared documentation for testing Standards and procedure documentation of rule guidelines
• Wrote performance, stress and load test cases for the application under test using Test Director
• Wrote user-define functions to validate and to run Load and Performance test successfully using Vu Gen of Load Runner
• Used Load Runner controller to create scenarios, and analyzing the test results.
• Log application bugs using Test Director.
• Retested bugs after the fix and monitored them until resolved.
• Executed all phases of Performance Testing (Load Testing, Stress Testing, Storage Testing, Data Volumes Testing)
• Written test cases manually, for functional testing and Performance Testing purposes.
• Created Load Test scripts with Virtual users and test Scenarios, Executed Record and play back and applied various loads on application successfully, escalated load issues.
• Prepared regression testing scripts and involved in Regression testing. Involved in SIT & UAT bug fixes for all functions. Involved in documentation, user training and prepared user guides.
• Assisted in User Acceptance Test. Involved in performance tuning of the system. Involved in the production support.

Environment: Win Runner, Load Runner 7.6, Test director 7.6i, Oracle, SQL, and Visual Basic.