SUMMARY

• 6+ years of Professional Experience in Software Quality Assurance and Testing in different environments and platforms.
• 1.5 years of experience in Service desk.
• Experience in working with the Business and the Technical SMEs and converting business requirements into testable requirements and converting the same as Test Cases and Test Scripts.
• Have expertise in tool usage like Quality Centre, Selenium IDE, Selenium Web Driver, Mainframes and Microsoft In - house tools, Knowledge on SQL.
• Experience in Black box testing with a complete QA cycle - from testing, defect logging and verification of fixed bugs.
• Extensive experience in Web testing, Functional testing, Integration/System testing, Regression testing and User Acceptance testing.
• Good understanding of SDLC and STLC and strong knowledge of testing methodologies.
• Possess excellent verbal and written skills along with interpersonal, presentation, and self-organizing skills to remain highly focused in fast paced and highly stressful environments

TECHNICAL SKILLS

Database: Oracle 9i

Languages: SQL

Technologies: Manual, Mainframes, Compatibility and Functional testing.

Bug Tracking Tools: Quality Center 9/10, Microsoft in house tools.

Platforms: Windows 8/7/Vista/XP, Citrix

Tools: Remedy, Selenium Web Driver, Selenium IDE, Eclipse Kepler.

PROFESSIONAL EXPERIENCE

Confidential, RI

Senior Automation tester

Responsibilities:

• Involved in SQA Analysis, Design, and Testing of the application.
• Analyzed the business requirements and developed the Detail Test Plan and the Test Strategy
• Functioned as the Onsite / Offshore coordinator.
• Tracked the progress of the test team through weekly status reports
• Implemented effective and efficient testing processes, documentation, tools, and testing methodologies
• Taking care of the quality standards for all the documents & reports which are to be presented to Customer.
• Automated online Shopping in Firefox browser using Selenium IDE.
• Selenium RC with Web Driver in implementing design patterns in automation frameworks
• Developed test scripts in Selenium IDE and Web Driver using Java Language
• Implemented Data driven frame work while developing the automated test scripts using Selenium Web Driver
• Trained other team members on Selenium Web Driver
• Documented and communicated test reports using Quality Center Dashboard.
• Functioned as the point-of-contact during the defect tracking process
• Generated the detailed reports of the Bugs, Pass-Fail report and comparison chart.
• Worked with development team to ensure ‘testing issues’ are resolved on the basis of using defect reports.

Environment: Selenium IDE, Selenium Web Driver, Quality Center Dashboard.

Confidential, SFO, CA

Senior Automation tester.

Responsibilities:

• Involved in the following activities:
• Involved in solving issues and driving the team on the components mentioned and leading with proper guidance in achieving the goals.
• Used Agile methodology (Scrum, Bug Scrub) to ensure the new features meet the customer requirements and acceptable quality assurance standards
• Setup complex hardware configurations, network technologies, OS and applications, Browsers.
• Updated Test Plans with new test cases whenever test follow-up is required depending on the bugs logged.
• Executed test cases using both manual processes and automated test tools.
• In the regression phase of browser testing, test cases were automated using Selenium IDE and Web Driver. I was responsible for developing a dynamic framework which could automate all the test cases.
• Automation with Selenium was developed to browser through the websites and implement generic keywords and logins etc..
• Keep track of bugs and perform regression testing of every build.
• Detailed Study of the Client’s requirements on the logged issues and understand the criticality of the issues.
• Identify, investigate, triage and prioritize bugs.
• Performed Code Coverage Testing and Code coverage Data analysis using internal MS tools.
• Involved in preparation of test matrix and allocation of work to entire team.

Environment: Agile, Selenium, Selenium IDE, Web Driver

Software Test Engineer

Confidential

Environment: Crystal Report, SQL Server, Mainframe, QC .

Responsibilities:

• Involved in Writing Test cases based on the requirements.
• Design the Test scenario, test data, traceability matrix.
• Involved in Unit Testing, Database Testing, System Testing
• Maintaining document Versions of all the Test cases.
• Tracking the test results and report defects.
• Prepare the Bug report and effectively report the bug to developers
• Attended Daily, Weekly Status meetings with Developers and Clients.

Confidential

Environment: Microsoft In house tools.

Responsibilities:

• Involved in solving issues and driving the team on the components mentioned and leading with proper guidance in achieving the goals.
• Setup complex hardware configurations, network technologies, OS and applications
• Updated Test Plans with new test cases whenever test follow-up is required depending on the bugs logged.
• Keep track of bugs and perform regression testing of every build.
• Detailed Study of the Client’s request on the logged issues and understand the criticality of the issues.
• Identify, investigate, triage and prioritize bugs.
• Performed Code Coverage Testing and Code coverage Data analysis using internal MS tools.
• Involved in preparation of test matrix and allocation of work to entire team.

Confidential

Environment: Microsoft In house tools.

Responsibilities:

• Worked on hot fixes, Private fixes being released from Microsoft and tested these packages to ensure that fix is proper and not leading for any regression.
• Prepared the Test Plan and Test Matrix for Component Testing
• Inbox/GameUX Component testing has done for every DTP, BTP and SP Cycles.
• Updated Test Plans with new test cases whenever test follow-up is required depending on the bugs logged.
• Detailed Study of the Client’s request on the logged issues and understand the criticality of the issues.
• Performed Adhoc Testing with the latest binaries installed as part of windows OS
• Performed Regression Testing after fixes and Modification
• Submitted clearly written bug reports and assigned them to developers for fixes.
• Execute and submit all the special recommendations provided by developer.

Confidential

Service Desk Analyst

Environment: Windows, Citrix.

Responsibilities:

• Make/Maintain the initial assessment of Incidents/requests, attempting to resolve them based on defined metric and agreed service levels.
• Raise or implement change as per the scope within the signed SLA. Register and prioritize Incidents and Service Request as per defined metrics and service level requirements.
• Implementing the quality methodologies in Monthly TIS review report for the process. Contributed in preparing Activity work book, Delivery Reports etc
• Prepared and involved in review of Weekly Reports with the customer and management respectively.
• Taking care of the quality standards for all the documents & reports which are to be presented to Customer.
• Taking care of shift plans and allowance trackers, etc. Generating reports which would be helpful for the tech

Confidential

Network Analyst

Environment: Windows, Citrix.

Responsibilities:

• Handling Weekly and monthly review calls with BT functional managers.
• Synchronizing with BT & Third party field engineer.
• Maintaining customer Inventory.
• Taking care of the quality standards for all the documents & reports which are to be presented to Customer & TIS.
• Identify service improvement plan (SIP) for the team which has reduced 83% time for opening the faults.