SUMMARY

• 9+ Years of proficient experience in Quality Assurance, Manual and Automated Testing for Client/Server, and Web based applications.
• Strong experience in working with Wireless, Telecommunications, Health Care, Insurance, Banking and Financial organizations
• Experienced in Manual testing and Automated testing tools like QTP, Quality Center, ALM, Win Runner, Load Runner, Test Director and Rational Test Manager, Rational Robot, Rational Clear Quest, SoapUI, Microsoft Test Manager and Visual Studio 2010, Visual Studio 2012 RC Integrated shell .
• Experience in Black box testing, and White box testing
• Experience in Functional Testing, Stress Testing, Regression Testing, Integration Testing, End to End Testing, Load Testing, Performance Testing, Unit testing, Smoke testing and User Acceptance Testing in a multi - tier environment.
• Excellent hands on experience in handling the defects throughout the bug life cycle from detection until resolved using defect tracking tools. (Bugzilla and JIRA.)
• Experience in reviewing and understanding business and testing requirements.
• Good understanding in Software Development Life Cycle (SDLC), STLC, QA methodologies like Water fall model, Rational Unified Process (RUP), Agile Methodology.
• Good experience in writing Visual Basic Scripts in QTP.
• Experience in writing SQL scripts in Oracle and MySQL environments.
• Experience in writing test plans, test scenario’s, detailed test cases, developing and maintaining test scripts, analyzing the results of scripts to support quality deliverables.
• Expertise in Support and Testing of Telecom Customer Care and Billing System
• Experience in implementation of Load test and database testing using SQL.
• Experience in working closely with users, business analysts, project managers and developers to understand requirements and business processes for testing.
• Expertise on working with platforms like Windows, UNIX, Solaris and Linux.
• Strong communication and analytical skills and a demonstrated ability to handle multiple tasks as well as work independently or in a team.

TECHNICAL SKILLS

Operating Systems: UNIX, Solaris, Linux and Windows NT/2000/XP.

Languages: Java, HTML, VB Script, Java Script, XML and SQL

Databases: DB2, ORACLE 8i/9i/10g, MS Access and SQL Server 6.0

Functional Test Tools: Win Runner 6.0/7.5, QTP 9.2, Rational Robot and Rational Suite, HP Quality Center ALM 11.0.

Performance Test Tools: HP Load Runner.

Defect Tracking Tools: Bugzilla, Quality Center and Clear Quest, JIRA.

Test Management Suite: Test Director, Rational Test Manager and Microsoft Test Manager

PROFESSIONAL EXPERIENCE

Confidential - Ridgeland, MS

Sr Quality Analyst

Responsibilities:

• As a QA analyst, worked closely with Business Analysts and Developers for thorough Requirements
• Review for developing the Test Scenarios.
• Performed System, Adhoc, Sanity and Integration testing of the application.
• Performed Smoke testing of the application in each build release
• Performed the Gap Analysis between the Net Crackers requirements and Prime Impact Analysis requirements
• Documented the Gap Analysis missing requirements in to Google Doc and escalated to QA manager and QA team
• Involved in the team meetings and discussed to fill those gaps with new test scripts.
• Created new scripts for those Gaps and reviewed with QA manager and team.
• Used Quality Center for generating Requirements, Test Plan, and Test Sets.
• Created complete user Documentation and Test Plans.
• Performed manual testing for all the phases of testing application.
• Involved in Regression and retesting of the application
• Logged the defects in to HP Quality center.
• Involved in execution, modification of the test cases, and defects verification.
• Performed end to end testing of the application
• Involved in UAT (user acceptance testing )
• Involved in Production Support and retested the Hotfixes
• Attended several meeting with Team, Business, Developers to discuss the issues and defects
• Attended the defect triage meetings to review the defects which were created by QA team.
• Wrote complex SQL statements to pull and update the data from the production and Test box.
• Good understanding on Project estimations and resource allocations.
• Programs are tested with direct interaction with developers, functional users and the business owners.
• Developed and managed test plans including the identification of detail test cases and the definition of data pools to ensure the developed functionality performs as specified in requirements.
• Tested loading the members into the system and verifying the data, also involved in testing various enhancements and production fixes of the application.
• Conducted Backend test using SQL queries to verify the Integrity of the Database.
• Reported the defects to Developer using HP Quality Center.
• Involved in Preparation of Test Results, Test Logs and Exception Documents.
• Involved in both back-end and front-end testing.
• Created Major requirements issues in JIRA for tracking.

Environment: HP Quality Center ALM 11.0, Sprinter, Java, C#, JIRA, Oracle Data Base, Net Cracker, Fiddler, SharePoint, MS Office, TOAD.

Confidential - Baton Rouge, LA

Sr SQA Analyst

Responsibilities:

• Responsible for Test Planning, Estimation, Monitoring, Execution and closure
• Responsible for creating and maintaining Test Plan, Test Reports
• Created manual test cases from Use cases, Functional specs and other requirement documents.
• Developing new and Modifying Existing test cases according to the Business requirements and Spec changes,
• Developing the BVT test cases and executing BVT (Build Verification Test), for each release.
• Executes tests as per the test plan, strategy and test schedule.
• Involving in Functional testing and performing Regression testing in each phase
• Prepare and execute test suite for conversion, interface and regression testing
• Involving in BAT and Negative testing of the functionality.
• Logging the defects through MTM (Microsoft Test Manager)
• Reporting the defects to the appropriate developer using TFS (Team Foundation Server).
• Verifying the Data in the backend using SQL server.
• Prepare Data Validation test cases to support backend testing
• Status review meetings regularly with Test team members.
• Worked closely with the Dev. Team to understand the Functionality
• Worked closely with BSA’s Team to understand the Business Functionality changes
• Preparing Test Report Confidential the end of each testing phase.
• Giving the Daily updates to the QA Manager
• Responsible for maintaining and merging defect reports for different releases.

Environment: MicrosoftVisualStudio, Microsoft Test Manager, Microsoft -SQL Server 2008, C#, .Net, Microsoft Team Foundation Server, Microsoft SharePoint, Microsoft Visio, Silverlight, .NETsqlAzmen, VM Ware, MS Office.

Confidential, Redmond, WA

Sr Quality Analyst

Responsibilities:

• Involved in developing test plan, test scenarios and test case preparation
• Involved in preparing test cases for new enhancement using User Stories
• Developed and executed BVT (Build Verification Test), Installation test cases
• Involved in test environment setup
• Involved in functional testing and rigorously performed regression testing
• Involved in integration testing and end to end testing.
• Executes tests as per the test plan, strategy and test schedule.
• Testing MS Dynamics CRM customizations.
• Involved in Unit testing, smoke testing and User acceptance testing
• Involved in daily standups and bug triage meetings.
• Involved in Sprint Demo sessions
• Peer review of the test cases with team members and project manager
• Worked closely with the Dev. team & PO’s to understand the Functionality
• Preparing Test Report Confidential the end of each testing phase.
• Status review meetings regularly with Test team members.
• Reported the bugs to the appropriate developer using VSTF
• Finishing the given tasks in the time line ( Agile Scrum Methodology )
• Follows up on issues and action items.
• Involved in KT’s with china offshore team & Ramp up sessions
• Worked with the Program Managers and Business Line Testers to get the correct type of data that needs to be used and getting the input and output values checked by the business to make sure that the correct data is used for testing the application.
• Involved in monitoring the SQL job schedules and troubleshooting the issues.

Environment: Microsoft Dynamics CRM 2011,Windows 2008 Server R2, Microsoft Visual Studio 2010, Microsoft Visual Studio 2012 RC, Microsoft Test Manager, MS SQL Server 2008, C#, SAP, Java, Microsoft Team Foundation Server, Bugger 2012, Rally.

Confidential, Virginia Beach, VA

Sr. Quality Assurance Analyst

Responsibilities:

• Responsible for preparing test plans, test scenario’s and test cases for new enhancements
• Testing each and every MS Dynamics CRM modules.
• Testing MS Dynamics CRM customizations.
• Testing Microsoft Dynamics CRM Workflow and analyzing each steps to ensure that they all points to correct Callouts to complete the post and pre events.
• Testing Microsoft Dynamics CRM Callouts related modules to ensure that all the events are properly invoked and the database changes are synchronized.
• Testing and analyzing the CRM Web services modules to check whether the web services are properly Hosted and consumed by the consumer applications.
• Modifying existing test casesto update the impacted test cases accordingly.
• Analyzing the MS CRM system and assuring Confidential quality.
• Fine tuning of test cases which are used to test the application.
• Performing action and video recordings of each test using Microsoft test Manager
• Performing complete regression testing of the application.
• Reporting the bugs to appropriate developer using Microsoft Test Manager.
• Preparing documentation regarding all the tasks performed.
• Submitting the Daily status report to the project team to communicate the progress of testing.
• Status review meetings regularly with team members.
• Preparing Test Report Confidential the end of each testing phase.

Environment: Windows 2003 Server R2, Microsoft Visual Studio 2010, VM Ware, Microsoft Test Manager#, MS SQL Server 2008, Microsoft Team Foundation Server.

Confidential, St Louis, MO

Sr. Quality Analyst/ Test Engineer.

Responsibilities:

• Responsible for maintaining and merging defect reports for different releases.
• Review requirements specifications and prepare high level test estimation documents
• Responsible for preparing test plans, test scenario’s and test cases for enhancement Projects in Smart Data.
• Involved in analysis of use cases, screen action specification documents and implemented new test cases accordingly.
• Verify that new or upgraded applications meet specified performance
• Prepare and execute test suite for conversion, interface and regression testing
• Drive defect identification, tracking and resolution and conduct defect meetings
• Discuss/Coordinate with the Offshore QA team in resolving their queries
• Prepare Data Validation test cases to support backend testing
• Test Data setup in different integrated applications as required.
• Testing on different technology platform applications such as Web, Java, and Mainframe/AS400.
• Peer Review of work and deliverables from other QA team members
• Prepare daily & weekly test status reports and the test completion report
• Involved in discussions with business team for use cases analysis, creating test plans, test case, functional testing, regressions testing and external testing of this project.
• Responsible for preparing test plans, test scenario’s and test cases for enhancement Project
• Involved in smoke, integration, system, functional, regression and user acceptance testing of the project Application.
• Prepare and execute test suite for conversion, interface and regression testing
• Drive defect identification, tracking and resolution and conduct defect meetings
• Discuss/Coordinate with the Offshore QA team in resolving their queries
• Prepare Data Validation test cases to support backend testing
• Test Data setup in different integrated applications as required.
• Testing on different technology platform applications such as Web, Java, and Mainframe/AS400.
• Peer Review of work and deliverables from other QA team members
• Prepare daily & weekly test status reports and the test completion report
• Review requirements specifications and prepare high level test estimation documents
• Responsible for preparing test plans, test scenario’s and test cases for enhancement Project
• Involved in analysis of use cases, screen action specification documents and implemented new test cases accordingly.
• Prepare and execute test suite for conversion, interface and regression testing
• Drive defect identification, tracking and resolution and conduct defect meetings
• Discuss/Coordinate with the Offshore QA team in resolving their queries
• Prepare Data Validation test cases to support backend testing
• Testing on different technology platform applications such as Web, Java, and Mainframe/AS400.
• Peer Review of work and deliverables from other QA team members
• Prepare daily & weekly test status reports and the test completion report
• Documented change requests, enhancement requests, defects and production issues.
• Worked as part of on-call teams to test emergency fixes.
• Developed manual test scripts inRational Test Managerand executed them
• Wrote and recorded scripts for functional and regression testing using Rational Robot.
• Report, Track, review, analyze and compare bugs using a Defect Tracking Database in Rational Clear Case.

Environment: Java 5, Oracle10g, SQL, Toad, IBM Web sphere 5.1/6.0, VB Script, QTP, Quality Center, Rational Clear Quest, Rational Robot, Business Object Enterprise XI R2, Crystal Reports and CVS.

Confidential, Richardson, TX

Quality Analyst/Test Engineer

Responsibilities:

• Created Test Plan, Test Scenarios and Test Cases from RD documents in Microsoft Excel and exported them into Mercury Quality Center.
• Worked in Consumer IP Systems Testing and Certification team which perform Regression, Negative, Integration and Production/Rapid Deployment System testing of Project Light speed.
• Involved in Production Support RD (Rapid Deployment) testing for Monthly Bundles (Releases), also worked in Emergency Fix’s (ERFs) and CR Testing.
• Performed manual as well as automated testing using QTP.
• Worked closely with the development and offshore teams whenever there is an issue.
• Editing test scripts in Quick Test Professional and playback the scripts after fixing the bugs.
• Used TOAD to connect database and executed SQL queries to verify and update the data in Oracle database.
• Involved in operational support systems (OSS) testing.
• Creating the Orders through Order Management System and monitoring the transaction logs by signing into Tuxedo and testing that it passes to different servers.
• Followed EXPRESS (Excellence in Process for Enterprise Software Solutions) procedures and standards in the entire Software Development Life Cycle.
• Logged defects found in all iterations into Quality Center.
• Organized and coordinated defect analysis and status review meetings regularly with team members.
• Involved in business meetings with business analysts to understand the functionality of the application.
• Actively attended meetings with team members to evaluate the progress and performance of the project.

Environment: Agile, Amdocs Clarify (CRM), Web Sphere, Web Logic 7.0, Java, Oracle, SQL, VB Script, Quality Center, QTP8.0, CVS, UNIX and Windows.

Confidential, Charlotte, NC

QA Tester

Responsibilities:

• Identified test data based on specifications (example. user interface/friendliness criteria, compatibility with browsers/environment, database response, volume constraints, security, network criteria) of the product.
• Designed and Documented Test Procedures and Test Cases for user acceptance, functional and integration testing.
• Performed Regression testing on weekly builds using QTP
• Identified and segmented the application into various “zones” to check partial functionality of the application and search for errors and/or performance improvement.
• Wrote automated test cases for regression testing using Win Runner.
• Extensively worked on the data validation, manipulation and updating the tables using SQL query language.
• Extensively created Data Driven Test scripts to read data from text files for data validity testing. Checked for data boundaries/limits, incorrect input of data.
• Parameterized and Correlated the Virtual User Script and simulated the real user environment.
• Analyzed the reports and graphs in Load Runner to understand the bottlenecks.
• Independently developed Load runner test scripts according to test specifications/requirements.
• Develop and implement load and stress tests with Load runner and present performance statistics to application teams, and provide recommendations of how and where performance can be improved
• Work closely with software developers and take an active role in ensuring that the software components meet the highest quality standards.

Environment: Java, Win Runner, Load Runner, QTP, PVCS Tracker, UNIX, Oracle, Windows NT/2000

Confidential, New York City, NY

Test Engineer

Responsibilities:

• Responsible for creating and maintaining Test Plan, Test Reports, Review progress.
• Wrote both the high level and detailed Test Plan and Test Strategy for Integration, System and UAT testing.
• Create metrics and use them to ensure delivery of test deliverables which is high-quality and on-time.
• Establish and maintain policy for requirements documentation that enables QA team to write test cases in parallel with the implementation process.
• Requirement gathering from business and mapping with Netox Uphill solution
• Manage and respond to Software Quality Assurance issues with related groups such as Development, End Users, User Support and Operational Support.
• Involve in Functional testing, Regression testing, GUI testing and System testing
• Delegate Test Cases and testing of bugs to team members and followed the same in Quality Center for future reference.
• Provides technical input and identifies areas to promote efficiency and accuracy in the testing process.
• Effectively communicated the Defects to the developers and helped them in fixing the issues.
• Gave the demo of the tested product to business and successfully got the user buy-off to release the product.
• Submitted the weekly status report to the project team to communicate the progress of testing.
• Identified successfully the scripts to be automated and automated the scripts once the application got stable using QTP and Quality Centre.
• Parameterized the scenarios using excel sheets.
• Played a major part in robust testing and timely delivery of the product
• Effectively communicated with business users resulting in added functional requirements.

Environment: Windows XP, UNIX, LINUX, DB2, SQL, Java, VBScript, QTP 8.0, Test Director 8.0 and CVS.