PROFESSIONAL SUMMARY:

• 14 years of work experience, worked extensively on US Healthcare Payer,Provider and Pharma as Quality Assurance/Project management/System Analyst/Business Analyst while working for various US Healthcare Payer & Providers & Health Life Sciences.
• Proficient in Software Development Cycle (SDLC), application design, development, system Design and quality control methodologies such as Waterfall, Agile.
• Having working experience in Automations tools as SOAP UI, UFT, Selenium(Web Driver) etc.
• Having working experienced in developing, trouble shooting and customized manual test cases using HP ALM/Quality Center
• Understands the impact of master data within the organization and systems for applicable data domains.
• Experience in analyzing business functions and accurately documenting critical data requirements that represent the business needs including future state business activities.
• Having working experienced in Defect Management tool as HP ALM/Quality Center, Jira and Bugzilla.
• Mapped the requiremensts to Test cases and logged defects using HP Quality Center
• Tracked, reviewed and analyzed the defects and compared using the tracebility matrix in HP Quality Center.
• Worked on Enrolment, Claims, Medicaid, Medicare, Benefits Affected by the ICD conversion and HIPAA complaint security issues
• Performed testing for PBM (Pharmacy benefits manager) and Rx Claims on an AS400 box for Caremark and Medco.
• Knowledge of Revitas(Model N) modules as Flex Administration, Contract Manager, Validate, CARS & Medicaid rebates
• Experience in testing API/Web Services Testing across RESTfull and SOAP
• Worked on the 837 transactions, worked extensively on the conversion of EDI Transactions (HIPAA conversion) for 837P/I,276/277,270/271,834, 835 etc.
• Worked in end to end implementation of HIPAA 5010 and ICD10 program
• Worked extensively on the EDIFECS Transaction Management which encompassed the entire gamut of the healthcare segment starting from the HIPAA 270/271, 278,837,835 transactions.
• Well versed with Requirement gathering, Requirement Management, Use Case writing, Use case diagrams/modelling and other Business Analysis skills/methodologies in general
• Experience in project scoping, establishing specifications; coordinating production with programmers, Validates results by testing programs and business case preparation.
• Recognized as a hands - on, pro-active trouble shooter, who can rapidly identify business problems, formulate strategic plans, initiate change and assist to implement new process in challenging and diverse environments
• Experience in design and development of test plans, high level scenarios and extensive participation in system design artifacts.
• Proven ability to co-ordinate a diverse set of Client business users/stake holders to develop cohesive and streamlined requirements, documentation and user acceptance criteria to achieve the project objective on time and in budget
• Designing and executing test plans, test scripts, tracking defects and getting them resolved to ensure that business requirements and functional specifications are tested and fulfilled
• Work with the Product/Bussiness Owner to analyze and decompose the Product Backlog items
• Demonstrate the product at the end of each Sprint — during the Sprint Review
• Collaborate and share knowledge and experience among the Team, Product Owner, ScrumMaster and Stakeholders
• Proficient in MS Office Suite, MS Visio, MS SharePoint, HP Quality Center, HP Service Manager and Application Lifecycle Management (ALM)
• Adept in data analysis, GUI designs, customer management, team management, problem-resolving skills, conflict management skills, people management skills and excellent knowledge of soft skills, writing skills and oral communication.
• Proven track record of optimal utilization of resources leading to overall profitability which resulted in consistency on EBIDTA >25% always
• Managed multiple projects in nature of Testing, Maintenance, Production Support and Migration.
• Adept at working in high pressure environments with strict deadlines and multiple deliverables to implement best practices that consistently deliver outstanding results
• Strong Communication, Time & Project Management skills with good experience on leading diversified teams.
• Experienced in recruiting, leading and mentoring team members spread across the globe.
• Strategic planner with expertise in managing projects, streamlining processes/ procedures to facilitate smooth process operations & enhancing overall profitability.
• Deft in coordinating product development customization functions including requirement analysis, finalizing specifications, designing, prototype development & testing activities
• Tracking defects and getting them resolved to ensure that business requirements and functional specifications are tested and fulfilled.
• Hands on experience on Test optimization techniques - OATS/RBT/CTP/Reusability. Initiatives leveraged benefits of Multi-Million Dollars through test optimization.
• Facilitated and participated in the team members apprised of goals, project status, and resolving issues.

TECHNICAL SKILLS:

Methodologies: Agile methodology, Waterfall and SDLC.

Testing Tools: File-AID, QMF, SPUFI, CICS

Automation Tools: Selenium(Web driver), SOAPUI, UFT, HP QC, Rally, JIRA

Case Tools: Rational Rose 6.0.

Languages: UML 2.0, C, C++, Java, Visual Basic 6, HTML, XML, COBOL

Databases: SQL Server 2000(7.0/6.5), Data Warehouse, MS-Access, Oracle 8i, DB2/400

Workflow Tools: MS-Visio, MS-Project 2002, MS-OFFICE, MS Excel

Platforms: Windows (2000, NT)., Mainframe, AS/400

PROFESSIONAL EXPERIENCE:

Confidential, South San Farancisco, CA

SPCM IT Lead

Environment: /Tool Model N (Revitas), Flex, Unix, Sql developer, Jira

Responsibilities:

• Managed the delivery of projects in line with customer expectation & satisfaction. Performing
• Act as a Service Test Engineer for large/complex functional applications, advising staff with solutions to complex technical issues as they relate to the Test Engineering group.
• Involves in Revitas(Model N) modules as Flex Administration, Contract Manager, Validate, CARS & Medicaid rebates
• Work on day to day issues and coordinate with development/Business team as necessary.
• Define the scope of testing needed with focus on Functional and automation and accountable for consistent output of quality testing artifacts and testing services; adherence to quality methodologies
• Participate in the review and analysis of business requirements, functional specification and design documents to ensure testability; reporting of gaps/discrepancies
• Ensure alltesting artifacts are completed on time and in keeping with the quality standards and goals of the Quality Services organization
• Collaborate in the definition and implementation of QA testing methodologies in all application Domain areas. Collaborate in the definition and gathering of testing metrics.
• Provide system and applications support to users including troubleshooting and issue resolution. Ensure fixes and changes are adequately tested
• Coordinate with offshore team for assignment and daily update.
• Daily health checkup for service and share the update with management.

Confidential, El Segundo, CA

Quality Control Analyst

Environment: /Tool JAVA, Jira

Responsibilities:

• Managed the delivery of projects in line with customer expectation & satisfaction. Performing
• Act as a Service Test Engineer for large/complex functional applications, advising staff with solutions to complex technical issues as they relate to the Test Engineering group.
• Involved in functional testing for DSS application as a part of CORE.
• Work on day to day issues and coordinate with development team as necessary.
• Define the scope of testing needed with focus on Functional and automation and accountable for consistent output of quality testing artifacts and testing services; adherence to quality methodologies
• Participate in the review and analysis of business requirements, functional specification and design documents to ensure testability; reporting of gaps/discrepancies
• Ensure alltesting artifacts are completed on time and in keeping with the quality standards and goals of the Quality Services organization
• Collaborate in the definition and implementation of QA testing methodologies in all application Domain areas. Collaborate in the definition and gathering of testing metrics.
• Provide system and applications support to users including troubleshooting and issue resolution. Ensure fixes and changes are adequately tested

Confidential

Automation/Integration QA Lead

Environment: /Tool SOAPUI, Rally, HP ALM/Quality Center

Responsibilities:

• Managed the delivery of projects in line with customer expectation & satisfaction. Performing
• Act as a Service Test Engineer for large/complex functional applications, advising staff with solutions to complex technical issues as they relate to the Test Engineering group.
• Involved in Web Services/API Testing using SOAP UI across RESTfull and SOAP.
• Installed, configured SOAP UI to test web services using WSDL and WADL file given by Development team.
• Work on day to day issues and coordinate with development team as necessary.
• Define the scope of testing needed with focus on Middleware and automation and accountable for consistent output of quality testing artifacts and testing services; adherence to quality methodologies
• Participate in the review and analysis of business requirements, functional specification and design documents to ensure testability; reporting of gaps/discrepancies
• Ensure alltesting artifacts are completed on time and in keeping with the quality standards and goals of the Quality Services organization
• Collaborate in the definition and implementation of QA testing methodologies in all application Domain areas. Collaborate in the definition and gathering of testing metrics.
• Provide system and applications support to users including troubleshooting and issue resolution. Ensure fixes and changes are adequately tested

Confidential

Manager Testing

Environment: /Tool .Net, VB Script, SQL, UFT, Selenium (Web Driver), HP ALM/Quality Center

Responsibilities:

• Managed the delivery of multiple projects in line with customer expectation & satisfaction. Performing
• Handled the projects from concept to commissioning stage (Project Life Cycle) & activities involving, working out various requirements with respect to planning, utilities, machines, manpower & monitoring overall project execution for ensuring timely completion.
• Involved in quality implementation at department & divisional levels. Developed the quality and productivity enhancement tools (PQM-Product Quality Metrics, Quality Checklists).
• Worked as an Internal Auditor & involved in the closing of the NC’s. Assisted other projects in the unit during their external and internal Audit.
• Creation and monitoring of Program Risk Management Plan on regular basis.
• Developed Process Templates for Due Diligence of Applications, E2E Execution and Dashboards to monitor the program status.
• Preparation of Program management metrics for Senior management review
• Formulated cross functional quality circle and given various suggestions & implemented them in day-to-day smooth running of the organization.
• Established clear ownership for project tasks, ensured that team members have the tools needed, and provided timely feedback.
• Shared the lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels.
• Understanding overall operations for new projects or improvement of existing projects with thrust on reducing product cost. Coordinating project development customization functions including requirement analysis, finalizing specifications, designing, prototype development & testing activities.
• Responsible to motivate the team to deliver the projects on time every time, improve productivity, focus on innovation along with focusing growth in business.
• A strategic planner with expertise in managing projects, streamlining processes/ procedures to facilitate smooth process operations & enhancing overall profitability.
• Deft in coordinating product development customization functions including requirement analysis, finalizing specifications, designing, prototype development & testing activities.
• Proficient in handling new business processes and aligning the same with the existing system to make business activities smooth and easy to maintain.
• Skilled in implementing cost saving measures ensuring proper utilization of available resources.
• Teaming - Internal s, Cross s, Team Building and Fun at work
• Encouraged the Train the Trainers concept in the team which yielded good results
• Account mining activities in existing Customers leading to additional business.
• Involved in the Resource Management for the new projects.
• Resourcing both at Offshore and Onsite.
• Ensuring the resources are identified and deployed in the given stipulated time period.

Confidential

Lead System Analyst/ Associates Lead

Environment: /Tool Mainframes- CICS Online, DB2, File Aid, FAMVS, HP ALM/Quality Center

Responsibilities:

• Coordinating multiple cross applications (TOPS, COMET, CH, B2B, UFE, FACETs) ICD10 project at a time.
• Assistance to onshore counterpart in Resource planning, Assignments, Defect Resolution and Reporting
• Establishing a protocol for regular communication/updates
• Sharing regular feedback, scheduling deep dives to understand work and process improvements
• With teams across Gurgaon, Hyderabad, Noida and Manila demonstrate a unified picture to stakeholders
• Work with the Product/Bussiness Owner to analyze and decompose the Product Backlog items
• Demonstrate the product at the end of each Sprint — during the Sprint Review
• Collaborate and share knowledge and experience among the Team, Product Owner, ScrumMaster and Stakeholders
• Facilitate Sprint Planning, Daily Scrums and Retrospectives if the ScrumMaster is not able to do so for any reason
• Resource Manage and assigned the task. Handel plan views, etc
• Review deliverables and ensure Quality of deliverables
• Report project status/issues to offshore and onshore leaders
• Requirement analysis and acquiring knowledge regarding the components proposed in the new workflow stack and how interfaces operate between the impacted applications.
• Co-coordinating with Vendor teams for Task Allocations and Status Tracking.
• Analyze the Design and Process documents and prepare the Test Scenarios.
• Review test cases for System Testing, End to End testing. Preparing the Test logs.
• Defect tracking and defect resolution.
• Use tools like HP Quality Centre/ALM for Tracking test execution, and defect tracking.
• Attending and/or conducting calls with designers and application teams to track progress and for defect resolution.
• Co-ordinate the testing in PROD on Release Deployment weekends.
• Implement various optimization techniques.
• Deliver and review all documentation with testers to ensure complete understanding of project goals and requirements.

Confidential

Lead System Analyst/ Associates Lead

Environment: /Tool Mainframes- CICS Online, DB2, File Aid, FAMVS, HP ALM/Quality Center

Responsibilities:

• Coordinating multiple cross app project at a time.
• Work with the Product/Bussiness Owner to analyze and decompose the Product Backlog items
• Demonstrate the product at the end of each Sprint — during the Sprint Review
• Collaborate and share knowledge and experience among the Team, Product Owner, ScrumMaster and Stakeholders
• Review deliverables and ensure Quality of deliverables
• Report project status/issues to offshore and onshore leaders
• Requirement analysis and acquiring knowledge regarding the components proposed in the new workflow stack and how interfaces operate between the impacted applications.
• Co-coordinating with Vendor teams for Task Allocations and Status Tracking.
• Analyze the Design and Process documents and prepare the Test Scenarios.
• Preparing the Test logs.
• Defect tracking and defect resolution.
• Use tools like HP Quality Center for Tracking test execution, and defect tracking.
• Attending and/or conducting calls with designers and application teams to track progress and for defect resolution.
• Co-ordinate the testing in PROD on Release Deployment weekends.
• Implement various optimization techniques.

Confidential

Associates Lead

Environment: /Tool Mainframes- CICS Online, DB2, File Aid, FAMVS, Test Director/Quality Center

Responsibilities:

• Successful integration of NDB, Prospective 2.0, GGMAP onto Claims Highway.
• Implementation of HIPAA 5010 on Claims Highway.
• Review deliverables and ensure Quality of deliverables
• Report project status/issues to offshore and onshore leaders
• Requirement analysis and acquiring knowledge regarding the components proposed in the new workflow stack and how interfaces operate between the impacted applications.
• Co-coordinating with Vendor teams for Task Allocations and Status Tracking.
• Analyze the Design and Process documents and prepare the Test Scenarios.
• Preparing and executing test cases for System Testing.
• Preparing the Test logs.
• Defect tracking and defect resolution.
• Use tools like HP Quality Centre for Tracking test execution, and defect tracking.
• Attending and/or conducting calls with designers and application teams to track progress and for defect resolution.
• Co-ordinate the testing in PROD on Release Deployment weekends.
• Identifying Test scripts for a Regression Suite on Claims Highway

Confidential

Senior Test Engineer

Environment: /Tool Mainframes- CICS Online, DB2, File Aid, FAMVS, Test Director/Quality Center

Responsibilities:

• Review deliverables and ensure Quality of deliverables
• Report project status/issues to offshore and onshore leaders
• Requirement analysis and acquiring knowledge regarding the components proposed in the new workflow stack and how interfaces operate between the impacted applications.
• Co-coordinating with Vendor teams for Task Allocations and Status Tracking.
• Analyze the Design and Process documents and prepare the Test Scenarios.
• Preparing and executing test cases for System Testing.
• Preparing the Test logs.
• Defect tracking and defect resolution.
• Use tools like HP Quality Centre for Tracking test execution, and defect tracking.
• Attending and/or conducting calls with designers and application teams to track progress and for defect resolution.Co-ordinate the testing in PROD on Release Deployment weekends.

Confidential

Test Engineer

Environment: /Tool Mainframes- CICS Online, DB2, File Aid, FAMVS, Test Director/Quality Center

Responsibilities:

• To ensure the correct data integrity among the application.
• This includes understanding of the Business requirement & creating Test plan.
• High-level test scenarios & detailed level test plan (Test Cases),
• Data Preparation, Entering Claims in UTR.
• Code Coverage, Test Execution,
• Preparing and executing test cases for System Testing.
• Preparing the Test logs.
• Defect tracking and defect resolution.
• Use tools like HP Quality Centre for Tracking test execution, and defect tracking.
• Attending and/or conducting calls with designers and application teams to track progress and for defect resolution.
• Co-ordinate the testing in PROD on Release Deployment weekends.