PROFESSIONAL SUMMARY:

• Former Head of the IBM Northeast BA/QA Competency for over 16 years Managing BA (Planning, Analysis, Design, Elicitation, Construction and Implementation using BABOK techniques) and QA (SIT, UAT, Performance and Post - implementation) initiatives for diverse industries including Telecommunications (IVR, VOIP, IPTV, HSIA), e-Commerce (Responsive Design), Banking (Margin, Credit), Brokerage (Stock, Reinsurance), Insurance (Property, Casualty, Claims), Utilities (Electric, Gas), Retail (Sales, Fulfillment, Backend) and Healthcare (Affordable Healthcare Act, Hospital, Pharmaceutical). Consulted the Stakeholders, the
• Business Analysts, Development and QA Teams to examine the viability of Business Requirements. Ensured adherence to relevant Federal and local mandates, e.g., 508c, AML-ATF, GAAP, etc. Experience with entire SDLC teams engaged in new applications, enhancements and change requests and has broad experience in various methodologies (Waterfall, Agile, ALM, RUP and Scrum) and Tools (Rational Suite, HP Suite and Segue Suite). Successfully managed teams of up to 30+ onsite and off-shore resources working on multiple, simultaneous complex projects to mitigate identified risks and meet aggressive software delivery schedules by participating in requirements and code analysis, writing SQL queries to mine for test data and conducting in-person PowerPoint presentations to IBM and client executives worldwide.
• Experienced in planning, budgeting, forecasting, resourcing and scheduling software releases to satisfy technical and functional requirements. Successfully co-organized a Testing Center of Excellence that ensured industry best practices were integrated into all areas of the SDLC landscape using a shift-left approach. Very hands-on and actively participates with the teams to assure that processes, procedures and artifacts meet enterprise and industry quality standards.

TECHNICAL SKILLS:

Project Domain: Project Management, SDLC, Business Analysis, QA and Testing

Hardware: IBM Mainframes and PCs, Compatibles, Apple Platforms: MVS/XA, VM/CMS, OS/2, Windows 95/98/2000/XP/NT, MS-DOS, iOS, UNIX, Linux

Middleware: Microsoft BizTalk, IBM Integration Bus Computer Languages:PL/1, COBOL, COBOL 2, FORTRAN, JAVA, SQL, .NET RDBMS: DB2, TOTAL, DBCS, IDMS, Oracle

Tools: SQL, Rational Suite, HP Suite, Segue Suite, MS Office Suite, Websphere Content Manager, Verify, UVATS, CMVC, Endevor, SQL, Selenium, Microsoft Visual Studio, Cucumber, VOX, Voice Over, JAWS, MS Office Suite, SaaS

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analysis and Test Manager

Responsibilities:

• Managed The Requirements and Test Teams to provide oversight to the testing of Commercial Off The Shelf Software (COTS) for various initiatives including PSAC1, Tech Refresh, Radio Communications, etc.
• Managed the Functional, Regression, Performance, Load, Volume, Stress and Accessibility Testing of 911 Emergency Communications Transformation Program
• Participated in the Planning sessions of forthcoming initiatives
• Managed the Business Analysts in generating Use Cases for the Text-to-911 applications
• Managed the Creation of the Request For Proposal for the Next Generation 911 applications
• Liaised with Vendors to organize increasingly comprehensive testing of their product
• Created Test Strategies, Plans, Scenarios, Cases and Scripts, etc. as needed
• Chaired the Test Review Board to triage defect severities
• Dealt with day-to-day decision making regarding resource allocation and assignment
• Represented the entire Team in project enterprise meetings
• Conducted presentations to and including the Commissioner
• Performed special projects and initiatives as assigned

Confidential

Rational Tool Manager Analyst

Responsibilities:

• Administered the Rational Suite of tools (Quality Manager, Automation and Performance Tester) for various applications using multiple browsers (IE, FireFox, Chrome)
• Recommended processes and procedures on the use of the Rational Suite of Tools (RTC, RQM and RFT), customized for the specific needs of each Application Under Test
• Created Regression Test Beds (re-usable test cases, JAVA test scripts and test data using SQL scripts to query the DB) that can be used for Production Applications in future iterations
• Developed re-usable Test Harnesses using the Rational Suite of tools
• Organized a standard model for the use of the Rational Suite of Tools for .NET applications

Confidential

BA/Test Manager

Responsibilities:

• Managed the First Data Signature Card e-Commerce website that allowed Co-ops (Visa, MC, etc.) to access customer information and payment constraints
• Created Test Approach, Strategy and Plan for the Systems Integration testing simulating the flow of transactions to and from the Co-ops
• Organized the Global Test Team from resources that had specific skills in Tandem, Oracle SQL, etc.
• Co-ordinated with the other projects sharing the same QA environment to schedule tests to avoid impacting con-current testing activities
• Reported test status to upper management

Confidential, NEW YORK, NY

Managing Consultant

Responsibilities:

• BA/QA Manager for the Plan B+ Program, an e-commerce website for Toshiba products and services
• Managed the elicitation of Business Requirements from various stakeholders using best-practices BABOK (Business Analysis Book Of Knowledge) techniques
• Organized a Testing Center of Excellence for all company-wide application testing
• Created Requirements Document, RVTM (Requirements Verification Traceability Matrix), Test Approach, Strategy and Plan for the Systems Integration Testing (Functional, Regression, Performance, Load, Volume and Stress and Accessibility) of the remaining functionalities that were still being hosted by IBM to transition completely over to Toshiba
• Used SQL queries to mine data from the production database to satisfy test conditions
• Simulated and tested website content creation via IBM Websphere Content Manager
• Developed re-usable Test Harnesses using the Rational Suite of tools
• Scheduled test activities using MS Project using work breakdown structures for 2 onsite and 5 offshore testers
• Conducted JAVA code analysis to determine possible failure points
• Reported test status to upper management

Confidential

QA Manager

Responsibilities:

• QA Manager for the Confidential Program, a multi-year IT Transformation program to modernize the System i-based central reservations system, Enterprise 2000 (“E2K”) and manage the associated Business Change Management implications
• Created Systems Integration Test Approach and Test Strategy client deliverables.
• Created the MS Project work breakdown structures for test activities for 3 offshore testers
• Created document that elaborated on the use of the Rational Suite of tools

Confidential

BA/QA Manager

Responsibilities:

• BA/Test Manager for the (Florida Safe Families Network) FSFN Application, a child-abuse protection program
• Utilized Rational Focal Point for analyzing and collectively managing a group of current or proposed projects that necessitated Enterprise procedural changes
• Conducted Business Case analysis for the use of Rational Functional Tester and Rational Performance Tester for automation testing
• Organized the Systems Integration Test Team of 5 onsite and 5 off-shore resources
• Developed the Master Test Plan and Strategy as well as guided the test Team on the creation, development, execution and defect tracking of Test Cases for Functional, Regression,
• Performance using the Rational Suite (Quality Manager, Automation and Performance Tester) and Accessibility testing (JAWS, Watson Speech-to-Text accessibility tools)
• Administered Rational Team Concert to bridge to the client’s existing HPQC set-up using BLD OLC
• Used SQL to procure testing data from the production DB, querying the resulting results in the test DB
• Utilized Greenhat for application virtualization with assistance from Infrastructure Team
• Conducted client demonstrations on the efficiency and applicability of using the entire suite of Rational Tools to fully integrate Requirements, Detailed Design, Test artifacts and Defects for complete Traceability
• Utilized Unisys Software-as-a-Service (SaaS) platform for role-based policy management, provisioning and compliance monitoring of mobile devices
• Created the MS Project scheduling for test activities
• Served as Testing Advisor for the client stakeholders
• Worked with client and PMO Managerership Team to track and monitor various test phases

Confidential

QA Manager

Responsibilities:

• Developed the Master Test Plans for the Systems Integration, User Acceptance and Performance testing of the Health Benefit Exchange application, a State-sponsored program for the Federally mandated Affordable Healthcare Act
• Created pilot application for the use of Rational Quality Manager as the artifact repository and defect tracking tool with 2 testers
• Crested a Test Data Warehouse which served as a substitute for the Production DB
• Advised Chief Technology Officer on Automated Regression Testing using Best Of Breed tools

Confidential

BA/QA Manager

Responsibilities:

• QA Manager for the SAP NgA Transition Project which replaced the in-house payroll system with an IBM developed customized application
• Developed Client Test Deliverables such as Test Approach, Test Strategy, Test Plan for all phases of the Testing Lifecycle, i.e., Systems Integration, End-To-End, Regression, Parallel and User Acceptance Testing
• Facilitated the usage of HP-QC test repository and defect tracking tool
• Prepared Weekly Test Status Summary Report for client CIO
• Tracked testing progress of 4 testers, risks and issues and developed mitigation plans in tandem with client stakeholders
• Enforced adherence to client Quality Standards and Processes
• Worked with and supported other project work streams to develop Business Requirements

Confidential

Test Manager

Responsibilities:

• Managed 17 offshore test team members at the Bangalore and Calcutta IBM Delivery Centers for the Regression Testing of the Sales Commissions application for IBM sales associates
• Served as Test Automation Engineer for the Rational Suite of Tools
• Developed customized manuals for testers with examples of JAVA code for usage of Rational Functional Tester to automate manual JAVA test scripts
• Conducted classes on the use of Rational Quality Manager and Rational Team Concert, Rational Functional Tester and Rational Performance tester for the globally distributed test teams that handled regionally based sales commission applications for the U.S.A., EMEA (Europe, Middle East and Africa), Japan, India, Southeast Asia, Greater China Group and Latin America
• Monitored Defect Tracking and Resolution using Rational ClearQuest
• Prepared Regression Testing Status Reports for the Regional Executives

Confidential

Test Manager

Responsibilities:

• Managed the Integration Test Team for the Confidential Project
• Created Test Strategy, Master Test Plan and Test Project Plan for the ETL Datastage solution
• Guided the Test Team
• Configured and implemented ClearQuest for defect tracking, monitoring and resolution
• Reported on test progress of 3 to IBM Senior Management

Confidential

BA/QA Manager

Responsibilities:

• Created Use Cases from Stakeholder specifications
• Wrote and executed JAVA test scripts for Functional, Regression, Performance, Load, Volume, Stress and Accessibility Test Cases for an Online e-Commerce advertising campaign
• Created and monitored defects using MS Excel thru final resolution
• Created testing PowerPoint tracking reports for project executives

Confidential, GA

Test Manager

Responsibilities:

• Managed the Non-Functional test team of 15 testers for the SmartMeter 1.0 project which replaced analog meters with ones that continually communicated usage patterns to better adjust the per kwh (kilowatt hour) billing depending on demand
• Wrote the Master Test Plan and Test Strategy Guided and participated with the test team in writing Performance, Security, Failover, Back-up and Disaster Recovery test scenarios and test scripts, written in JAVA on the Rational Suite of tools
• Created defect tracking and monitoring reports for client executives
• Tracked and reported on the resolution of testing-related problems and issues

Confidential

Test Manager

Responsibilities:

• Wrote the Test Strategy and Detailed Test Plan using MS Word for the backend batch processes for the Property and Casualty applications
• Guided 5-person test team in writing manual end-to-end system integration and user acceptance test scripts
• Created MS Excel and PowerPoint reports for project executives
• Tracked and reported on the resolution of testing-related problems and issues

Confidential

Test Manager

Responsibilities:

• Managed the Integration Test Team composed of 5 testers for The Confidential Routing project to replace the current logical and physical architecture of the Confidential program, with a virtual environment hosted by IBM and to reduce overall Average Handling Time (AHT) by call-center agents.
• Configured and implemented ClearQuest, a defect tracking tool
• Tracked and monitored defect resolution
• Reported on test progress to senior client management

Confidential

BA/QA Manager

Responsibilities:

• Identified Risks and recommended mitigation plans
• Implemented procedures and guided the team in developing Master Use Cases and Test Scripts from the Business Analyst developed Use Cases
• Created Class Diagramsfor thestructural representation of the system and thedomain concepts traced back to the use cases.
• Resourced, organized and managed a test team of 7 onsite client and IBM testers for the Systems Integration Testing for the Lightspeed project, an initiative to provide consumers
• Created the Test Strategy and Master Test Plan
• Devised a defect tracking mechanism using MS Outlook, a non-testing specific tool
• Conducted testing triage for defect resolution
• Reported on test progress to senior SBC management

Confidential

QA Manager

Responsibilities:

• Managed, estimated, budgeted and staffed 7 large testing initiatives of insurance projects (Claims, Property, Casualty, Life) simultaneously with 30+ onsite and off-shore testers to deploy new coverage products on the market or enhanced upon existing ones
• Enforced strict adherence to CMMI and SDLC methodologies as well as government mandated HIPAA standards
• Scheduled migration of releases to ensure seamless operation of interfacing applications
• Determined performance gaps with other applications impacted by the various projects
• Conducted testing triage for defect resolution using HPQC
• Reported on test progress of all projects to senior Confidential management

Confidential

QA Manager/Tool Administrator

Responsibilities:

• Managed 3 Test Leads for the registration of new IBM external or internal projects
• Wrote the Test Strategy and Detailed Test Plan
• Taught and guided test team in writing end-to-end system integration test scripts
• Brought-in, set-up and managed UVATS, the defect tracking tool
• Created reports for project executives
• Tracked and reported on the resolution of testing problems and issues

Confidential

QA Manager

Responsibilities:

• Managed a team of 6 testers for an automated Interactive Voice Response (IVR) application using IBM’s DirectTalk software that allowed customers to call-in for account information, inquiries for various services, bill payments, technical assistance, etc.
• Created an End-to-End Testing Strategy based on historical call center day-in-the-life user scenarios
• Created the Detailed Test Plan
• Wrote End-to-End JAVA Test Scripts
• Wrote SQL queries to verify existence of test data
• Organized the use of UVATS (Universal Verification And Tracking Software) as the defect tracking tool
• Created status reports for client executives
• Spearheaded the resolution of testing problems and issues in consultation with client SMEs and Stakeholders

Confidential

QA Analyst

Responsibilities:

• Developed an End-to-End testing strategy for the NYSERV web application
• Wrote End-to-End test scripts and test cases for Functional, Regression and Performance testing
• Conducted defect and build validation testing for 5 environments (Unit, Integration, UAT, Performance and Pre-Prod)
• Created the Regression Test Plan
• Spearheaded the resolution of testing problems and issues

Confidential

QA Manager

Responsibilities:

• Architected the End-to-End System Integration Test for IBM’s e-Commerce site that exercised functionalities allowing IBM's large customers to place orders for customized configurations of PCs, laptops, software images and service add-ons
• Developed, published and implemented the SIT Test Strategy
• Conducted problem determination and problem management
• Spearheaded the resolution of testing problems and issues and defect tracking activities using ClearQuest
• Monitored, reviewed and reported on testing activity milestones

Confidential

QA Analyst

Responsibilities:

• Wrote High Level and Detailed UAT Test plans for various Business Events
• Conducted user acceptance reviews that included representatives of the various impacted business units
• Monitored all testing activities
• Presented packages before client board

Confidential

QA Manager

Responsibilities:

• Developed and implemented strategy for all End-to-End Systems Integration Testing
• Managed the development of test scripts, test cases and test schedules for 3 testers
• Managed and assisted in the actual execution of tests by 5 testers and various support personnel
• Conducted problem determination and problem management
• Spearheaded the resolution of testing problems and issues using ClearQuest
• Directed defect tracking activities
• Monitored, reviewed and reported on testing activity MS Project Milestones

Confidential

QA Manager

Responsibilities:

• Developed and implemented QA application testing strategy and test plan templates that conformed to industry due diligence standards
• Worked with a DB specialist to develop a testing repository
• Assisted in resolving testing problems and issues
• Monitored and reviewed manual testing activity milestones

Confidential

QA Manager

Responsibilities:

• Developed procedures for conducting test planning and testing for various applications
• Developed and implemented test plan and test script templates
• Wrote high level and detailed test plans for various vendor-supplied applications
• Assisted in setting-up test boxes on NT and Netware servers
• Wrote initial test plans and scripts for users to use as models
• Monitored all testing activities

Confidential

QA Manager

Responsibilities:

• Headed a 4-man team conducting testing on in-house developed client-server applications
• Wrote High Level and Detailed Test plans for various Powerbuilder-based applications
• Conducted user acceptance reviews that included representatives of the various impacted business units
• Monitored all testing activities
• Wrote and conducted reviews of test packages
• Presented packages before client board

Confidential

QA Manager

Responsibilities:

• Wrote the Environmental and Testing sections of the Business Process Flow Testing document
• Assisted in testing the pilot application with members of the application development teams
• Conducted interviews with the client environment SMEs
• Assisted in test planning

Confidential

QA Manager/Tool Administrator

Responsibilities:

• Established QA processes and procedures
• Implemented testing methodology
• Administered Endevor MVS