SUMMARY

• 5 years of IT professional experience in Cable &Telecommunication and Retail domain.
• Experience in creating test strategies for various Cable, High Speed internet, IPTV, and telephony products and Retail Web applications and perform User Acceptance, End to End, Integration, Regression and Progression testing.
• Extensively used automated test tools like Selenium and QTP/UFT for Functional and Regression Testing
• Experience in developing standard telecommunication test lab set up for Monitoring, Provisioning and testing the telecommunication components like routers, data/voices switches, and video equipment, and resolve any environmental and networking problems/issues that are encountered during these activities.
• Handling the team - Assigning and following up the activities, Training Sessions for new resources
• Prioritizing and tracking activities effectively to meet commitments and schedules.
• Experience in all aspects of Software Testing - Test Planning, Test Estimation, Test Case Design, Test Execution
• Defect analyzing, verification & reporting in tools like QC 10.0, HPALM, Jira, Bugzilla, EMS, Redmine
• Involved in Project Support for customer after deployment
• Experience in provisioning the devices(STB, eMTA and Telephone) and setting up the Test Environment
• Experience in documentation and scripting including the test plan, test scenarios, test cases, test scripts, bug reports.
• Knowledge in automation testing tools such as Load Runner, Witbe, Spirent, Selenium.
• Extensive understanding of the various SDLC methodologies like Waterfall, Agile (RUP, Scrum, RAD
• Skilled in reviewing and analyzing various project related documents like BRD, FRD, Use Case documents and UML diagrams like activity, class and ERD
• Experience in developing Multi-tier enterprise level web applications using variousJ2EEtechnologies including JSP, Servlets, Spring, Hibernate, Spring MVC, Spring AOP, JDBC, REST Web Services, etc.
• Experience in front end development using HTML 5, CSS 3, JavaScript, JQueryUI, Ajax, JSON, JSP.
• Proficient in Database technologies which includes Oracle 8i/9i/10g, MySQL, MS SQL, along with SQL, PL/SQL programming
• Hands on experience in building tool like Maven 3.x and MVC framework
• Development experience with IDE's like Eclipse 3.3
• Good knowledge of database design and development with relational database schema and normalization of tables.
• Experience in working on various applications on windows, UNIX, Linux environments.
• Solid Experience of backend testing by writing and executing complex SQL queries.
• Performed Day of Deployment testing on various Cox Applications.
• Update and sending Status report on daily basis
• Exceptional ability to maintain and build client relationships, frequent travel meeting one on one with clients, able to comfortably converse with all facets in the clients organization.
• Define Business Process; identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.
• Adept in providing Analytical Support to key business Applications /solutions
• Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.

TECHNICAL SKILLS

Defect Tracing tools: Bugzilla, DTF, QC 10.0, HPALM, Redmine, Jira, Eclipse, Toad

Databases: Oracle, SQL Server, MySQL

Operating systems: UNIX, Windows (3.x, 95, NT, 2000, XP, WIN 7).

Test case Managing Tool: Quality Center 10.0, HPALM, ADPART

Other tools: Rumba Notebook, QTP, Putty, Loadrunner, Spirent Test Center, UFT, Selenium

Protocols: SIP, RTP, RTCP

Domain: Telecom, VoIP, GSM

Others: Tomcat 7, JDK 1.7, Maven 3, SVN

PROFESSIONAL EXPERIENCE

Confidential, Atlanta

QA Production Validation Lead

Responsibilities:

• Involved in analyzing the requirement analysis and creating test strategies and designed comprehensive Test cases.
• Setup the testing modems to Spirent Test center for usage generation
• Managed the modems on phpMyAdmin database
• Created test data for Residential/Business/Bulk/PLG customers, and performed various Service orders like account upgrade/downgrade, account connect/disconnect, account transfer, Modem swap, Change Bill Day etc. as per the scenarios.
• Generate the Data usage on DOCSIS 2 and DOCSIS 3 Modems using Spirent Tool and kept tracking the usage generated on each modems.
• Works to troubleshoot and resolve software, hardware, and configuration problems
• Validated the billings and overage charge of the designated test costumers on various Cox applications and also validated In Browser and email notifications on various devices.
• Support and govern the UAT and Product validation testing.
• Performed backend testing using SQL queries.
• Works to troubleshoot and resolve software, hardware, and configuration problems
• Conduct and lead the daily call with offshore for daily updates and issues
• Created daily Test status report and circulate among the project team partners
• Managed the documents on Sharepoint
• Documented the defects using Quality Center and tracked them to completion by communicating and co-coordinating with the development as well as the support group
• Attended Weekly Status Meetings and Monthly Score Card Meetings to monitor testing efforts during various testing cycles.

Environment: HPALM, Spirent test Center, SQL Developer, Sharepoint, phpMyAdmin

Confidential, Atlanta

Front End/Java Developer

Responsibilities:

• Actively involved in Requirement Gathering
• Designed layouts on thefront-endusing HTML, CSS, JavaScript, jQuery, Bootstrap, RESTFUL web-services.
• Built CSS and JavaScript system for controlling text display issues cross-platform and cross browser.
• Used jQuery to make the HTML, CSS interact with JavaScript functions to develop dynamic web pages.
• Extensively Worked on CSS Background, CSS Positioning, CSS Text, CSS Border, CSS Margin, CSS Padding, CSS Table, CSS Sprites, Pseudo Classes, Pseudo Elements and CSS Behaviors in CSS.
• Implemented AJAX functionality to speed up web application.
• Used JSON for data transfer betweenfrontendand backend.
• Developed data objects to communicate with databases using Hibernate and JDBC frameworks.
• Written SQL Queries to interact with Oracle database.
• Used SVN for version control and Clear quest for defect tracking.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles.
• Involved in analyzing, fixing bugs in SIT (System Integration Test), UAT (User Acceptance Test) and Production.
• Generated reports on a weekly basis to monitor resolved issues, repeating issues, pending issues.

Confidential, Atlanta

Test Engineer (Test Lead)

Responsibilities:

• Involved in analyzing the requirement analysis and creating test strategies.
• Involved in test environment set up and lab configuration.
• Validate the ordering flows via Web & IVR
• Tested the basic functionalities, including guide, VOD, DVR, EAS, Activation, Closed Captioning, Parental Control, Provisioning, Screensaver, Settings, etc.
• Used QTP to perform smoke, functional, GUI, regression, UAT, database and integration testing.
• Implemented the high level concept of QTP like Parameterization, Synchronization, Regular Expression, Descriptive programming, Checkpoints
• Created the data driven framework in QTP during creating the automated test scripts using VB Scripts
• Implemented the high level concept of QTP like Parameterization, Synchronization, Regular Expression, Descriptive programming, Checkpoints
• Worked on both Business and Residential customer scenarios on head-ends like Moto and Cisco.
• Designing Test Lab and formulation of Test Strategy for overall testing.
• Created test accounts and worked on ICOMs to create test customer accounts and provision the DTA device.
• Validated the lab setting and performed smoke testing.
• Pulled the log files of DTAs using Putty and worked with App/Dev. team to investigate the defect
• Performed UAT Testing in various sites like Tulsa, San Diego as a part of Market UAT Testing.
• Worked closely with App/Dev team and Cisco personnel to investigate the defects
• Update and follow up the defects on QC ALM until they are closed.
• Prepared daily Status report for the test execution.

Confidential, Atlanta

Test Analyst/Deployment Support

Responsibilities:

• Involved in analyzing the requirement analysis and creating test strategies.
• Used QTP to perform smoke, functional, GUI and regression testing.
• Created ICOMS Test accounts and dummy devices added to inventory for testing.
• Set up the Interface Configuration of the test accounts with proper head end and perform Pre Migration Validation
• Coordinate with the App/Dev team on the maintenance window during the migration.
• Once the migration is complete perform various provisioning transactions and validate the transactions is flowing through the new platform
• Wrote SQL queries to perform backend testing
• Work closely with App/Dev team to investigate the defect
• Update and follow up the defects in ALM
• Send the daily status report of test execution to the product and leadership team
• Disconnect all the test accounts and devices once the test is complete for reusing them in future projects

Environment: ICOMS GUI, ALM, SQL Server Management, UFT

Confidential, Atlanta

Test Engineer (Test Lead)

Responsibilities:

• Involved in analyzing the requirement analysis and creating test strategies and designed comprehensive Test cases.
• Created test accounts for Residential/Business/Bulk/PLG customers, and performed various Service orders like account upgrade/downgrade, account connect/disconnect, account transfer, Modem swap, Change Bill Day etc. as per the scenarios.
• Generate the Data usage on DOCSIS 2 and DOCSIS 3 Modems using Spirent Tool and kept tracking the usage generated on each modems.
• Works to troubleshoot and resolve software, hardware, and configuration problems
• Validated the billings and overage charge of the designated test costumers on various Cox applications and also validated In Browser and email notifications on various devices.
• Works to troubleshoot and resolve software, hardware, and configuration problems
• Created daily Test status report and circulate among the project team partners
• Documented the defects using Quality Center and tracked them to completion by communicating and co-coordinating with the development as well as the support group
• Attended Weekly Status Meetings and Monthly Score Card Meetings to monitor testing efforts during various testing cycles.

Environment: Quality Center 10.0, Spirent, HPALM, ICOMS GUI, Oracle SQL Developer

Confidential, Atlanta

Test Engineer (Test Lead)

Responsibilities:

• Involved in analyzing the requirement analysis and creating test strategies for Contour Application
• Designed, Reviewed and Executed the Test cases for Smoke, Functional, Regression, End to End, and User Acceptance and Integration Testing on various features like Guide, Video on Demand, Watch on TV, Recording functionality, Creating profiles, Favorites, HDMI out, Error Messaging, Parental Control, Search, Closed Captioning, Settings, App Store rating, Recommendations, 3rd Party channel Apps, and so on
• Raised/Reviewed tickets for the issues reported.
• Ensured the team to do a daily check for Defects for Retests and executed them on priority as the discussion about the open tickets would happen on daily Triage call
• Part of UAT and Cutover activities for various markets like San Diego and Macon
• Write and execute SQL queries to verify and validate data.
• Pulled the logs of the device using X code and worked with App/Dev. team for analyzing the defects.
• Training the Market agents during Market UAT to enable them to understand the system and functionality
• Working with Market Team to get the required data for our activities in Atlanta as well as at Market Places
• Managing Test cases/Defects in Quality Center on regular basis.

Environment: Quality Center 10.0, XCode, Putty, SQL Server Management Studio, Rumba

Confidential, Atlanta GA

VOD Test Engineer

Responsibilities:

• Analysis of Business Requirement Specifications. Designing Test Lab and formulation of Test Strategy, Test Plans and Test Cases in Quality Center for the Smoke, Functional, Integration, Regression, end-to-end, User Acceptance Testing.
• Tested the basic functionalities, including guide, VOD, DVR, HD and SDV channels, EAS, PPV channels, different power settings, Switched Digital Videos, Recommendation Engine, Caller IDs, parental controls, Closed Captions, etc.
• Worked on various head-ends like Moto and Cisco.
• Tested Applications using Motorola, Cisco, Scientific Atlanta set up boxes.
• Designing Test Lab and formulation of Test Strategy for overall testing.
• Created test accounts and worked on ICOMs to create test setting for provisioning test cases like provisioning the STBs, Enable/Disable VOD, PPV and DVR functionality, Resetting STBs, Adding and remove Service codes as per the test scenario, Troubleshoot the devices like STBs, cable modems, eMTAs, etc.
• Validated the lab setting and performed smoke testing.
• Pulled the log files of STBs using Putty and worked with App/Dev. team to investigate the defect
• Performed UAT Testing in various sites like San Diego, Orange County, OKC, and Tulsa as a part of Market UAT Testing.
• Identified and mapped detailed current processes, identified gaps and failure points, performed root cause analysis and developed functional requirements that supported overall strategy, goals and objective.
• Used Quality Center to view the test results, including verification point failures, procedural failures and aborts and also for defect tracking and maintaining the trailing history of the defects.
• Analyzed the Business Specification and created the test plan, test cases for functional and GUI testing.
• Provided timely inputs to the Manager, Onsite coordinators on daily/weekly updates and reports, and test Closure Memo.

Environment: Quality Center 10.0, Jira, Rumba Notebook 7.2, Putty, Redmine