SUMMARY

• 8+ Years of experience in quality assurance and testing in Insurance, Financial,Mobile, Retail, Client Server, Web and UNIX environments
• Ability to plan and test application in both Water Fall and Agile methodology using Manual and Automated testing approach
• Provided my testing deliverables as of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
• Hands on experience in validating application against requirements by performing black box testing (field Level, security, navigation, cross browser, cross platform, database, integration, web services, end to end and user acceptance testing
• Created Master Test Plan, System test Plan, test Scenarios and test cases templates based on IEEE standards and provided to the testing team
• Ability to create the Test Cases in Microsoft Excel and import to Rational Quality Management (RQM) and Quality Center.
• Ability to created UAT test scenarios and UAT test cases by interacting with the end users and executed the test cases in the UAT test environment
• Ability to provide deliverables and streamline testing activities according CMM levels
• Enhanced the testing process using Quick Test Professional for Functional test automationtesting
• Extensive experience in using Quality Center,HP ALM for requirement management, test case creation, test execution and defect reporting
• Imported test cases from word and excel into Quality Center and centralized all testing activities
• Ability to perform reporting testing using Cognos, Crystal Reports, and OBIEE based on Reporting requirements.
• Hands on experience in PeopleSoft Financials management solutions (FMS) in testing the standard functionality of General Ledger and Accounts Payables modules.
• Performed testing on the SharePoint portal application in all my projects as SharePoint portal was used for document management and content management.
• Possesses a very good knowledge of web technologies like Web Services, SOAP, HTML, XML.
• Expertise in Siebel CRM Testing - Black Box Testing.
• Ability to Test the Web Based/GUI application & Oracle Siebel applications.
• Extensive knowledge in ERP applications - Oracle EBS.
• Tested the ETLInformaticamappings and other ETL Processes
• Unit tested various applications in SAP SD and SAP FICO Modules before deploying from DEV Env to QA (Test) Env.
• Extensive knowledge in both black box and gray-box software testing for SAP projects upgrade.
• Expertise in SAP Migration from Mainframe to Custom based Application.
• Validated mobile banking application on IOS, Android, Blackberry and Window mobile operating systems using both simulators (iOS SDK and Eclipse Android SDK) and emulators (Device Anywhere, Perfecto and UTest)
• Performed testing on mobile applications using both positive and negative approach on both Native (Standalone) and mobile Web versions with 3G, Wi-Fi connections and using different carriers
• Performed both manual and automated testing on Mobile Banking application using Phone money and Robotium.
• Validated functionality of mobile application using different Simulators and Emulators (IPhone, Blackberry, Android and Windows)
• Tested Data encryption using Penetration and WML testing on different simulators for mobile application testing
• Experienced in Testing Database Applications of RDBMS in ORACLE, MS SQL Server and DB2 using SQL
• Have good analytical and presentation skills, documentation skills, problem-solving techniques, proven leadership qualities with emphasis on individual and team effort backed by excellent communication skills.

TECHNICAL SKILLS

Hardware: IBM S/390, IBM PC Compatibles.

Operating Systems: COTS (Commercially off the Shelf), Mainframes, Sun Solaris 2.6, Linux, Windows 95/98/xp/ NT4.0/2000, MAC and OS/2

Programming Languages: C, C++, VC++, C#, TSL, PL/SQL, Java, JDBC, Java Beans, Java Script, Servlets, ASP, ASP.NET, VB.NET, Visual Basic, VB Script, HTML, DHTML, XML, UML, Perl, Shell, COTS.

RDBMS: Oracle, DB2, MS-Access, MS SQL Server, MySQL, T-SQL.

Automated Tools: HP QTP, Selenium IDE, Quality Center 10.0, HP ALM 11, SPIRA Team, Mingle, SOAP UI, Test Director, Load Runner, Rational Clear CaseOther Tools: JIRA, Team Foundation Server (TFS), Web Client, Rational Unified Process, Visual SourceSafe, Informatica, IOS, Window Mobile, Symbian, HP Palm Web OS, Android, Blackberry, Bada, Device Anywhere, Eggplant, Microsoft Device emulator, VMware, PeopleSoft (Financials), SAP modules, Siebel, RQM (Rational Quality Management) and Parasoft.

Reporting Tools: Cognos, OBIEE, Crystal Reports, and ETL.

Packages: Oracle EBS, MS-Office, MS - Project, AMDOCS, Adobe - PDF, Power Point, Visio

Siebel Tools: CRM, Oracle, Finance, Insurance, OBIEE.

PROFESSIONAL EXPERIENCE

Confidential - San Diego

Sr QA Analyst

Responsibilities:

• Involved in gathering/documenting business requirements, functional requirements.
• Responsible for deliverables, developing the Test Plans, Test Scenarios, and detailed Test Cases based on the Business Requirements and Functional Specifications.
• Involved in testing application on Simulator to make sure it works as designed
• Tested application on Mobile enabled browser like Firefox, Safari.
• Performed testing using tools like browser stack to check the cross-mobile compatibility.
• Involved in testing of Mobile application via GUI
• Tested the mobile applications on windows.
• Validated the outgoing XML messages.
• Performed Load Testing on the application that helps for better performance and no crash under stress.
• Input data from Mobile, Handheld device and validated results in Database
• Requested simulated devices from Devise Anywhere for testing the functionality and integration of the Mobile.
• Used Devise Anywhere for testing such as Functional/System, Integration, Regression, End to End, Performance and User Acceptance testing.
• Performed Accessibility testing to enable the features on the Android Devices.
• Requested different versions of physical mobile devices like IPhone, IPod touch, Blackberry, Android, Windows, HTC and Samsung.
• Accessed different simulators from Perfecto like Apple, Blackberry and Google
• Performed testing on both Native and Web Mobile versions on Device Anywhere testing tool
• Mapped the Test cases to the requirements using Requirement coverage tab in Quality Center
• Worked closely with Developer and DBA in identifying the test environments for test execution.
• For System integration and Interoperability testing request developers and system analyst to created environment integrating applications.
• Sanity tested on the mobile application to ensure the stability of the build in test environment and device anywhere environment
• Validated the following Functionality of the mobile application using both positive and negative testing approach.
• Performed automated testing on mobile application using Devise Anywhere automation tool
• Executed test cases on different OS and devices to validate the Compatibility of the application by performing Cross platform testing
• Reported defects to the development team using Quality center with proper priorities and severities.
• Provided daily execution and defect reports to QA lead using customized reports from Quality center (HP ALM).
• Performed Adhoc Regression testing by retesting the functionality after defect fixes on application.
• Reported and tracked the defects using Quality Center (HP ALM)
• Provided technical support to the UAT analyst during UAT testing
• Performed Usability testing to verify mobile interface, navigation and intuitiveness of the mobile application
• Reported defects into defect module of Quality center (HP ALM) with all the required information
• Coordinated with offshore team of 6-8 team members for the daily status report.
• Regularly participated in Test Review and Status meeting
• Provided planning and execution status reports to the management

Confidential

QA Analyst

Responsibilities:

• Understanding of Functional and Business requirements mentioned in the Story Document.
• Communicated with Business Analyst for the better understanding of Web Services by inviting the meetings.
• Created Test Plans, Test Scenarios and Test Cases based on the use cases mentioned in the story document to cover the test coverage.
• Creating the test data in the DB Oracle 10gand mentioned the test data in the test cases to run the web services.
• Verified the functionality of for each test component from End-to-End perspective after completing the unit testing in Dev environments
• Performed the test execution in ‘Parasoft” tool after deploying the code to DIT and Regression environments.
• Participated in defect triage meeting to report the status of the defects and the priority.
• Involved in testing the Database to test Functional/System, Integration, Regression, End to End.
• Automated regression and functional tests using Parasoft SOAtest.
• Worked on new Defects for the existing, newly developed web services and performed a regression testing before the next release.
• Involved in daily scrum meetings to discuss about the progress of the project and report any QA related roadblocks encountered.
• Involved in the Sprint retrospective at the end of every Iteration to know what went well, what went wrong and the Action Items and also discussions involving suggestions to the project.
• Coordinated with offshore North Carolina and Dalian teams to update the daily status.
• Provided Weekly updates in the QA all hands meeting.

Confidential

QA Analyst

Responsibilities:

• Thorough understanding of Functional and Business requirements mentioned in the Project JIRA dashboard.
• Communicated with Business Owners for the better understanding of the application by organizing the review meetings.
• Created Test Plans, Test Scenarios and Test Cases based on the requirements to cover the test coverage.
• Created test wells in the Lab to test the required functionality with the help of test data created by Automation
• Performed the test execution in ‘QA Complete” tool after deploying the fixes for the reported bugs
• Re-verified the JIRA tickets for each test component from End-to-End perspective after completing the system Integrations testing
• Appropriate wellsite reports are sent from Test wells to DataHub web application to verify the data validation between the rigs and application.
• Involved in testing the DataHub mobile application to test Functional/System, Integration, Regression, End to End.
• Worked on the Field (Production) issues, new enhancements of the application and performed a regression testing before each new release
• Actively participated in daily scrum meetings to discuss about the progress of the project and help-resolve QA related bottlenecks.
• Involved in the Sprint retrospective at the end of every release to know what went well, what went wrong and the Action Items and also discussions involving suggestions to the project
• Performed Exploratory testing at the end of the sprint to get more knowledge and testing the application from untouched areas.
• Coordinated with the offshore Calgary team to track the progress of current sprints.
• Provided Weekly updates in the QA all hands meeting.

Confidential

QA Analyst

Responsibilities:

• Evaluating Business and Functional Requirement documents using use cases diagrams charts.
• Developed Test plan and Test cases based on the high-level and detailed design document and worked with business and technology team.
• Involved in the creating of standard testing templates for Master test plan, Functional test plan, test scenarios and test cases
• Documented Master Test Plan which outlines Scope, Objective, Focus and Approach of the testing effort for this particular project
• Created Accounts, Contacts and their relationships to account, Tasks and activity logging of interactions with accounts and contacts in Siebel Call Center.
• Worked on the Contract Negotiations in establishing the new and existing contracts between Confidential and Accounts in the Siebel CRM.
• Tracked all the contracts right from creating to final negotiated state (sign off) in terms of start and end dates.
• Created Terms that the system can understand the contracted terms and conditions.
• Worked on the Incentive Calculations which involves the Transactions based on the Accrual and Redemptions Transactions.
• All the Incentive Calculations were calculated and generated in the OBIEE reporting tool in order to see all the measurements and metrics of that particular Agreement or Account based on the Payment Type (Annual or Quarterly).
• All the Payments are based on the contracted organizations with Confidential .
• All the Data from Oracle Data Base is connected to Siebel Call Center to view all the Accounts, Agreements.
• Data is Transferred Oracle Data Base to Data Ware House through ETL using the Informatica and the reports are built in OBIEE Reporting tool.
• Reports are generated in OBIEE based on the data from EDW by specifying the given Attributes.
• Worked on the Siebel Loyalty application which stores all the required information between Confidential and Accounts till the end of all the contracted Start and End Dates.
• Verified all the Payments Calculations, Statement Dates, Transactions and their status in the Siebel Loyalty.
• Provided the daily defects report to the project team members using Spira Team.
• Provided assistance to the End Users in perform the UAT Testing.

Confidential

QA Test Analyst

Responsibilities:

• Involved in gathering/documenting business process from the Functional Stewards.
• Involved in project meetings to understand the business flow from various teams.
• Involved in creating the master test plan to build the End to End test scenarios.
• Based on the provided documentation and from the brain storming sessions with functional stewards started validating the End to End Test Scenarios.
• Ensured that identified test scenarios are in-line with the business requirement document and the narratives (Process Maps)
• Identified test scenarios are drill-downed to each process (Narratives) of the business flow.
• Started writing the Test cases based for each process of the business flow in the Rational Quality Management (RQM).
• Requested the sample data from the data analyst to test the front end Guidewire Application.
• Imported the created test Scripts in Rational Quality management (RQM) based on the system interaction of the Guidewire application.
• Requested for Review and Signoff for the all developed test scripts from Business Users, Functional Stewards, and QA Lead.
• All the Test Scripts were executed in the MERGE (Integrated) Environment on the Guidewire application.
• Tested the Networking Compatibility for the connection between the Guidewire application- Oracle Identity Manager- SAP to verify the results flow from SAP- Oracle (OIM)- Guidewire.
• Working closely with SAP Configuration Team to create manual test scripts, scenarios, test data and test conditions in Quality Center.
• Worked with SAP Team to validate the results for the User provisioning authority roles.
• Inbound accident Claims were identified based on both straight and alternative paths and performed the payments using SAP Financial modules.
• SAP - Account payables(AP) module is used to perform the payments and to-be paid and paid transactions were assembled in the Account receivables (AR).
• Reconciliation of all the chart of accounts (COA) was accomplished byGeneral ledger (GL) module.
• Tested SharePoint portal workflows, web services, KPI, Reports, Navigation, Templates, Indexing, Targeting and Search integrations.
• Tested Case Management module in Siebel application to ensure all the filed complaints by Adjusters are properly monitored and verified.
• Performed Siebel testing to provide the functionality of multiple test scripts linked together to test an entire business process.
• Tested Siebel applications according to the requirements by validating the following features Contacts, calendar, activities, opportunities, service requests, claims, branches and Finance.
• Created system tests for customizations to the PeopleSoft General Ledger and Accounts payables modules.
• Performed End to End testing from claims management system to Guidewire using PeopleSoft Financials.
• Involved in testing web services and XML with tool called “SOAP UI”.
• Used SAOP UI tool to create test cases and run and perform load and security testing.
• Confirmed that all the passed executed results are mapped to requirements to ensure the requirement traceability matrix.
• Failed test cases are escalated to JIRA where the Developers have the Access to review the assigned defects.
• Involved in meeting with Developers to check the assigned defects are fixed and then tested the fixed defects in the integrated environment.
• In performing End-to-End Testing, tested the performance of the Guidewire application (Infrastructure Testing) when all the “Adjusters” logged in to Guidewire application at the same time and notified the performance issues and escalated to the DBA for improving the Load Balancers.
• Provided the technical support to the business users for executing the user acceptance testing.

Confidential

QA Test Analyst (SIT & UAT)

Responsibilities:

• Performed as a QA and UAT analyst in testing the mobile banking applications
• Involved in gathering/documenting business requirements, functional requirements
• Responsible for deliverables, developing the Test Plans, Test Scenarios, and detailed Test Cases based on the Use Case Documents, Business Requirements, and Functional Specifications
• Prepared test data and documented test results with screen shots and notes in HP ALM 11.
• Involved in testing application on Simulator to make sure it works as designed
• Tested application on Mobile enabled browser like Firefox, Safari
• Performed testing using tools like browserstack to check the cross-mobile compatibility.
• Tested SharePoint portal workflows, web services, KPI, Reports, Navigation, Templates, Indexing, Targeting and Search integrations.
• Involved in testing of Mobile Banking via GUI
• Tested the mobile applications on windows 7.
• Validated the outgoing XML messages.
• Performed Load Testing on the application that helps for better performance and no crash under stress.
• Input data from Mobile, Handheld device and validated results in Database
• Performed testing on web services using SOAP UI.
• Requested simulated devices from Devise Anywhere for testing the functionality and integration of the Mobile banking application
• Used Devise Anywhere for testing such as Functional/System, Integration, Regression, End to End, Performance and User Acceptance testing
• Performed Accessibility testing to enable the features on the Android Devices.
• Requested different versions of physical mobile devices like IPhone, IPod touch, Blackberry, Android, Windows, HTC and Samsung
• Downloaded different simulators from vendor websites like Apple, Blackberry and Google
• Performed testing on both Native and Web Mobile versions on Device Anywhere testing tool
• Mapped the Test cases to the requirements using Requirement coverage tab in Quality Center
• Involved in Adhoc testing the Integration between Account, Bill payment, Transfers and statements on different phone hardware like Android, IPhone and Blackberry.
• Worked closely with Developer and DBA in identifying the test environments for test execution of mobile banking application.
• Based on the test scenarios and test cases request DBA to provide different test customers from personal and business banking in the test database
• For System integration and Interoperability testing request developers and system analyst to created environment integrating mobile banking application with payment gateway
• Sanity tested on the mobile application to ensure the stability of the build in test environment and device anywhere environment
• Involved in planning and full lifecycle implementation of PeopleSoft General Ledger and Accounts payable.
• Tested the customized reports developed by BI publisher and verified the generated reports as per the user requirements.
• Tested the reports generated by the OBIEE where all the account balances and transfer funds are verified and validated
• Performed automated testing on mobile application using Devise Anywhere automation tool
• Executed test cases on different OS and devices to validate the Compatibility of the application by performing Cross platform testing
• Performed security testing with the help of network and developers on the mobile banking application
• Reported defects to the development team using Quality center with proper priorities and severities
• Provided daily execution and defect reports to QA lead using customized reports from Quality center (HP ALM)
• Performed Adhoc Regression testing by retesting the functionality after defect fixes on mobile banking application
• Reported and tracked the defects using Quality Center (HP ALM)
• Provided technical support to the UAT analyst during UAT testing
• Performed Usability testing to verify mobile interface, navigation and intuitiveness of the mobile application
• Reported defects into defect module of Quality center (HPALM) with all the required information
• Regularly participated in Test Review and Status meeting
• Provided planning and execution status reports to the management

Confidential

QA Test Analyst (SIT & SUAT)

Responsibilities:

• Involved in the creation of master test plans based on the project documents and requested sign-off from the stakeholders
• Created standard test scenarios, test matrix and traceability matrix templates for the projects
• Documented detailed test scenarios based on the wireframes and requirements for the CRM project and provided the scenarios to the BA for coverage signoff
• Involved in the test data and test environment requirement review sessions for the CRM project
• Tested SharePoint portal workflows, web services, KPI, Reports, Navigation, Templates, Indexing, Targeting and Search integrations.
• Documented detailed test cases by applying both positive and negative approach in Quality Center
• Established traceability from Quality Center test plan tab to the requirements to ensure test coverage
• Organized test execution by creating test sets in test lab of Quality Center based on specific releases of CRM project
• Tested Sales, Call Centre & Finance modules in Siebel application.
• Executed tests from the test lab as part of sanity, functionality, field level, positive, negative, security, rules, backend database based requirements
• Used SQL to perform data mapping and backend testing by using SQL Navigator and Toad and also documented all the SQL queries for future testing purpose
• Monitored and tracked the test results from the lab and published status reports to the management on daily basis using custom reports
• Worked on Point of Sale (POS) system for the CRM &Roger MyAccount Online Application.
• Performed integration testing between CSM & POS system.
• Provided customized defect reports by grouping according status, priority and severity
• Involved in the defect triage meeting to provided defects to the development with proper priorities and severities
• Established test matrices as per QA process and methodology also responsible for summarizing test results for management
• Performed Functional, Integration, Regression, End-to-end, User Acceptance testing and Performance Testing (Infrastructure Testing) and documented the application behavior at different phases of the project
• Performed Siebel testing to provide the functionality of multiple test scripts linked together to test an entire business process.
• Performed Testing on the Application using AppScan tool for security during the development process in order to fix the defects.
• Created and published final test reports for CRM project and involved in project exit and lessons learned meeting

Confidential

QA Test Analyst

Responsibilities:

• Performed as a QA Analyst in testing the Claims Management System
• Analyzed Business requirements, functional specifications documents for creating test scenarios, test cases
• Communicated with Business Owners for better understanding of the application by organizing review sessions
• Performed manual testing to be familiar with navigation of all different modules of the application
• Experienced in preparing the test Strategies, test plans, test cases and test Scripts for both positive and negative test scenarios
• Tested the migration from windows XP to windows 7 and also migrated from windows 7 to windows 10 as well.
• Mapped written Functional test cases with Business requirements in the Traceability Matrix document
• Used Quality Center for Test Plan management, developing test cases and executing them
• Tested SharePoint portal workflows, web services, KPI, Reports, Navigation, Templates, Indexing, Targeting and Search integrations.
• Performed Functional, Regression testing using QTP for checking functionality of the application.
• Created QTP scripts with based on test cases and updated by adding Checkpoints, Recovery scenarios and Functional libraries.
• Created Actions and converted them to reusable actions for other scripts.
• Created User defined functions and stored them in Function Libraries and assigned them to specific scripts.
• Created data-driven scripts by parameterzing the scripts and passing the values thru data table.
• Worked on COTS based applications.
• Provided automation results to the management.
• Involved in security, integration and system testing
• Conducted performance testing.
• Performed database testing using SQL Queries for data validation
• Using Jmeter, performed unit test for JDBC Database connections.
• Performeddata validation testing writing SQL queries, and also testedETL batch processes using UNIX shell scripting.
• Verifying the data in target database by ETL process
• Validated the capability and ease of using prompts to select data on OBIEE report with specific attributes.
• Validated the metrics on the reports (OBIEE) provide helpful and valuable information to help the measure
• Tested the Data flow between the mainframes to the Oracle by retrieving the data from the target application (Oracle) using SQL, verified and mapped all the data to the legacy application.
• Conducted Adhoc user acceptance testing (UAT) coordinating with Business analysts
• Created Bug Status reports and presented in the Project review meeting using Quality Center
• Provided weekly status reports for the testing results on different builds
• Reported bugs encountered and tracked the bugs using Quality Center

Confidential

QA Tester

Responsibilities:

• Created System Test Scenarios, System Test Scripts for Input and Output Modules using Mercury Tools
• Involved in web, content, cross browser, security, search optimization, navigation of the application testing of application developed in ASP.NET, C#
• Worked COTS based applications in Confidential .
• Tested SharePoint portal workflows, web services, KPI, Reports, Navigation, Templates, Indexing, Targeting and Search integrations.
• Performed security testing of web applications from SQL injection, Script injection attacks
• Analyzed Test Results and prepared System Test Summary reports
• Used JIRA for Defect Tracking and Test Management
• Tested production fixes, documented production problems and resolutions.