Business Analyst / QA Tester Resume

SUMMARY:

IT Professional - Business Analyst and Quality Assurance Tester with experience in various operating environments. Work well in a team or as a self-motivated individual through effective verbal and written communication with clients and co-workers. A tenacious problem-solver with excellent analytical, logical, numerical, and documentation skills.

TECHNICAL SKILLS:

Skills: Domain Expertise & Solutions Client Management Check Processing Image Archiving Image Exchange Reconciliation Databases SQL Server 2000 SQL Server 2005 Hardware ES7000, ES7600 Software Microsoft Office 2003 & 2007 Rational ClearCase Rational ClearQuest Rational Requisite Pro Microsoft Project Microsoft Visio PGP Encryption Operating Systems Unix Windows 2000/NT Windows Server 2003 & 2008 Windows Vista Development Frameworks Microsoft Sharepoint Portal Server 2003 & 2007 .Net Framework 1.0 .Net Framework 2.0 Programming Languages & Tools C++ Visual Basic 6 HTML Java Methodologies Six Sigma SDLC RUP CMMI Modeling Techniques UML Gantt Charts

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst / QA Tester

Responsibilities:

Reduced issue-discussion meetings with customers 75%, by proactively creating, updating, and sending issue list.
Increased customer satisfaction by improving documentation standards.
Managed the delivery of 10 Patches and two Software Releases.
Managed the configuration of the lab to replicate production environments.
Developed method to collect and analyze metrics, reducing SLA failures to zero for each month in 2008.
Coordinated departmental efforts to prepare for CMMI formal appraisals.
Acted as a project representative in the CMMI appraisal interviews and contributed to the organization achieving CMMI L4 capability.
Functioned as a Project Manager by creating a Project Plan for the department that improved adherence to scheduled tasks.

Confidential

Business Analyst / Reconciliation Specialist

Responsibilities:

Reduced backlog of unbalanced work orders by 65% in six months.
Trained new technicians on methods for reconciliation and processes to follow.
Assisted Engineers by suggesting methods to resolve reporting and database issues.
Quality Assurance testing of applications developed and used in the processes.
Improved methods of reconciliation by being pro-active and resolving 25% of re-occurring issues before they become problems.

Confidential

Business Analyst

Responsibilities:

Diagrammed flows of work and processes for team members.
Documented data requirements and the processes that add value to the incoming and outgoing data.
Developed new methods and processes Confidential every stage to maximize efficiency.

Confidential

GIS Technician / Team Leader

Responsibilities:

Trained 50 technicians on correct methods to ensure that quality, as well as production standards were met.
Exceeded Quality and Production standard levels significantly.
Known for being able to work with others.
Continuously improved methods and processes to streamline the workflow.

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