SUMMARY:

• I have over 15 years diverse experience as a Software Quality Assurance Analyst with experience in all phases of quality assurance in the Software Development Life Cycle including requirements review, test planning, test scripting, integration testing, regression testing, user acceptance testing, defect identification and tracking, automated and manual testing for web, client server and mainframe environments. I am proficient in Black Box, White Box, end to end, and functional testing with expertise in both Agile and Waterfall methodologies.

TECHNICAL SKILLS:

Languages / Software: Selenium, Provost Systems, Quick Test Pro, WinRunner, TestDirector, HP Quality Center/ ALM, Jira, Rational, SQL, QMF, Endevor, Microsoft Windows NT 95 - 2000/ XP, .NET, C++, TSO/ ISPF, CA7, CA11, IBM Utilities, CICS, MVS/ XA/ ESA, IDCAMS, Novell Netware 3.12, 4.11, Unix AS400, TCP/IP, File Aid, COBOL, TSL, NDS, JES2, OS/JCL, Cruise Control, HP Service Desk, Microsoft Windows Office Suite (Word, Excel, PowerPoint), Internet Explorer 7, 8, and 10, FireFox, Chrome, MS Outlook, Lotus Notes, Openview, XML, Oracle DB, DB2, JDA, TOAD.

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Consultant - Quality Assurance Analyst

Responsibilities:

• Worked closely with project managers, business analysts, developers, and business stakeholders to define and ensure defect-free application software deliverables.
• Perform manual testing on customer facing POS system to add equipment, select price plans, features, and promotions to perform functional and regression testing.
• Validate front-end results on Confidential and Confidential EOM web application which runs requests and response API calls in XML format.
• Verify results on back-end Oracle DB2 tables using SQL, JDA, TOAD, and File Aid.
• Tracked web applications keeping track of Inventory Management, Order Fulfillment, and shipping.

Confidential, Orangeburg, NY

Consultant - Senior Quality Assurance Analyst

Responsibilities:

• Perform manual testing on Mainframe, .NET, and web platforms front-end applications, testing a wide variety of billing scenarios in the Billing/ Revenue Assurance department.
• Create manual test cases, test plans, and use cases on Excel and exported them to ALM ver.11 of Quality Center for web, .NET, mainframe, and in-house e-commerce system at Verizon.
• Validate front-end results on Verizon DVS Test ME application which runs requests and response API calls in XML format.
• Verify results on back-end DB2 tables using SQL/ QMF, TOAD, and File Aid.
• Conduct test plan walk-throughs with Business Analysts, Technical Leads, and Business Stakeholders.
• Evaluate result of current builds of the environment, via in-house automated testing tool.
• Identified, escalated, tracked, and resolved system issues utilizing defect tracking software on HP ALM ver.11.
• Worked closely with project managers, business analysts, developers, and business stakeholders to define and ensure defect-free application software deliverables.
• Perform manual testing on customer facing POS system to add equipment, select price plans, features, and promotions to perform functional and regression testing.

Confidential, New York City, NY

Senior Quality Assurance Analyst

Responsibilities:

• Served as QA Lead for multiple client-facing systems using the Agile or Waterfall testing methodology as a member of an integrated development team.
• Manually tested an e-commerce student facing site for lesson plans, student assessments, and interactive learning on a Java platform.
• Created, executed, and maintained automated test scripts for regression testing on the Selenium platform via a Test Link portal.
• Identified, escalated, controlled, and resolved system issues utilizing defect tracking software.
• Extensive use of manual testing on a variety of platforms and testing disciplines including functional, integration, end-to-end, and regression.
• Worked on Release Management and Change Control teams to prioritize new and/or maintenance software releases.
• Served on Process Improvement teams, and helped institute several “Best Practices” initiatives.
• Supervised off-shore testing teams to ensure software quality standards were met.

Confidential, Basking Ridge, NJ

Senior Quality Assurance Analyst

Responsibilities:

• Served as QA Lead on several projects integrating various platforms on the Provider Systems Environment.
• Conducted requirement walkthroughs with business analysts, test plan preparation, requirements traceability, regression testing, and release checkouts.
• Prepared and executed manual and automated test scripts to validate existing and new functionality
• Responsible for defect tracking, control and reporting using Test Director, working with the development team to ensure issues were resolved correctly and in a timely manner.
• Tested multiple releases of the MYUHC customer web-site resulting in zero production defects.
• Tested claims payments and reimbursement system on the .NET auto pick claim re-pricing engine and administered USEC security and fee schedules for the network database group.
• Utilized SQL / QMF to conduct database validations in both test and production environments
• Followed United Healthcare’s Project Life Cycle process and configuration management guidelines to meet change management and auditing requirements.
• Executed automated test scripts using Quick Test Pro (QTP) for .Net, web based applications and IBM Mainframe systems.
• Ensured that all projects met Sarbanes-Oxley (SOX) compliance guidelines.
• Coordinated Help Desk support and worked closely with operations management team to drive problem resolutions.

Confidential, Florham Park, NJ

Senior Quality Assurance Analyst

Responsibilities:

• Reviewed business and technical specifications in preparation for testing planning.
• Created and executed detailed test scripts validating functionality and business rules.
• Prepared defect records documenting error conditions and the steps to re-create them.
• Assisted senior management to define and document Change Management turnover and “Best Practices” process to meet the SEI’s Capability Maturity Model level 2, requirements.
• Served as the QA representative on several development teams to help identify, track and resolve defects for projects such as Trade Order Processing, Custody Holding, and Broker-view.
• Led QA group in converting a $15M client to Pershing’s securities processing platform. Helped resolve issues between client and technical group. Received an from the client.
• Mentored staff in compliance with CMM level 2 Key Process Areas (Configuration Management, Requirements Management, Project Tracking and Oversight, and Project Planning).