SUMMARY:

• Over fifteen years of Software Quality Assurance Analyst experience in web, client/server, mid - tier, dot net, legacy and mobile devices (iOS, Android, tablets and iPads) where I have mastered the following areas of testing expertise in a Global Testing Environment:
• Software Testing Types: smoke, regression, user-acceptance, usability, functional (black box), system integration, risk-based, patch, ad hoc, defect, negative, system (end-to-end), and boundary.
• Test Documentation Development: test plans for off-shore and on-shore testing teams, test strategies, test cases, requirements, test traceability matrices, test procedures, templates, new tester orientation packages, daily test summary reports, use case development, test check lists and creation of Agile stories.
• Test Management: issues management, defect management, procedures management, test data management, template management; as well as, entrance/exit criteria management.
• Technical Writing: Full SDLC (System Development Life Cycle) documentation, User’s Guides, User’s Manuals and Software Release Notes.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Consultant

Responsibilities:

• Functioned as a manual QA Engineer on the Newspaper Agile Development Team; developing test content/data via Eidos Media's “Methode Swing Content Management System “for a variety of Confidential newspapers around the country.
• Developed test plans and test cases from Agile user stories in Version One; verifying that test content was rendered correctly size-wise, color-wise, placement-wise, etc.
• Verified that Business Intelligence tags were firing correctly via Web Developer Tools.
• Verified website renderings via the following browsers: Google Chrome, Safari, Firefox, and Internet Explorer as well as via the following devices: iPads, iPhones and Androids.
• Created, submitted, tracked, re-tested and closed defects via Version One.
• Performed regression testing in the QA environment to ensure code stability.
• Demonstrated user stories to the BA’s, Developers, User Experience Team and Business Teams once an Agile user story was tested and signed off on (completed).
• Participated in daily team “stand-up meetings, bi-weekly sprint retrospective meetings, bi-weekly backlog user-story-pointing sessions, monthly QA meetings, regression testing status meetings and periodic development war rooms.

Test Environment: Eidos Media's Methode Swing Content Management System, Android Phones, Apple iPad, Apple iPhones, Charles Web Debugging Proxy, Apple Mac, PL/SQL Developer, Web Developer Tools, MS Office (Excel, Word, SharePoint, Outlook 365, PowerPoint, Active Sync), iTunes, Google Chrome, Safari, I.E., Mozilla Firefox, Adobe Reader XI, Snipping Tools, Juniper Junos Pulse, Windows, Skype, Pidgin, CSS, Version One, JIRA

Confidential, Atlanta, GA

Consultant

Responsibilities:

• Functioned as a manual tester in an AutoTrader.com AGILE development environment tasked with the development of the mDOT version of the “AutoTrader.com” consumer web site designed for automobile shoppers and sellers. This mobile website aggregates millions of new, used, and certifiedcars from thousands of dealers and private sellers. As a mobile tester, I ensure that their current mobile website performs as well as the main “AutoTrader.com” site when accessed via the following devices: Android Lollipop, Android KitKat, iPads, iPhone iOS7, 8 and 9.
• Developed functional test cases from business requirements, functional requirements and wire frames.
• Developed regression test cases for the major applications within the mobile website funnel: “Find Your Car”, “Find a Dealer”, “Sell Your Car”, and “Trade-In Your Car”.
• Developed, Updated, executed and maintained functional test cases via JIRA for the mDOT Agile Development project.
• Performed as the Lead Mobile QA Analyst for the SEVO (Search Evolution) Mobile Project.
• Developed, updated, executed and maintained functional test cases via Quality Center for the SEVO (Search Evolution) mobile project.
• Submitted, tracked and re-tested defects through to completion via JIRA for the mDOT Agile Development project and via Quality Center for the SEVO (Search Evolution) Mobile Project.
• Performed operating system upgrades on the various supported mobile devices.
• Deployed new code builds to the test environment servers via the CMAS application when defects were fixed.
• Performed backend database verifications, additions, deletions and updates via Pl/SQL.
• Verified the structure and firing of marketing and BI tags on various web pages.

Test Environment: Android Phones (Lollipop and KitKat), iPhones 5S, 6, 6Plus, 6S Plus, 6S (iOS 7, 8 and 9), Apple iPad, Java, Charles Web Debugging Proxy, Apple Mac, PL/SQL Developer, Oracle, Chrome Developer Tools, MS Office (Excel, Word, SharePoint, Outlook 365, PowerPoint, Active Sync), Gear Box Web Services, Cisco Any Connect VPN, iTunes, Mobile Native Browsers, Google Chrome, Safari, I.E., Mozilla Firefox, JIRA, Quality Center, CMAS, Adobe Reader XI, Snipping Tools, Juniper Junos Pulse, Windows, Bronco, Skype

Confidential, Atlanta, GA

Consultant

Responsibilities:

• Functioned in an Agile development environment as a manual tester for three web applications: Apollo Financial Systems, Dollar Financial and Vanilla Management System. In addition, ensured access to these three web applications on a variety of browsers via the following mobile devices: Android Jelly Bean/Ice Cream Sandwich, iPhone 4G/5S, and Blackberry.
• Developed functional UI, integration, regression, end-to-end, and web services test cases for the three financial applications. Developed these test cases via a combination of the following documentation: 1) Requirements, 2) Use Cases and 3) Wire Frames.
• Developed XML request files via Soap UI 4.5.2 when validating that the results received via the XML response file matched the UI results received and that the responses were successful.
• Developed IVR test cases from IVR Flow Charts and performed IVR functional testing for the Apollo Financial application’s Customer Care module.
• Submitted and tracked defects to completion via the ZoHo Project Defect Tracker for Dollar Financial and Vanilla Management System applications.
• Submitted and tracked defects to completion via JIRA for the Apollo Financial application.
• Performed application upgrade installations on the iPhone, Android and Blackberry devices.

Test Environment: IVR, Android Jelly Bean/Ice Cream Sandwich, iPhone 4G/5S, Blackberry, Apollo IVR, MS Office (Outlook, Excel, Word, Access, PowerPoint, Publisher, SharePoint, Silverlight) Cisco Any Connect VPN, Soap UI 4.5.2, WIN SCP, Putty, Postman, iTunes (application installation), Google Chrome, Internet Explorer, Firefox, Safari, java, CSS, XML, ZoHo Project Defect Tracker, JIRA Defect Tracker, Base Camp Project Manager, Snipping Tools, Adobe Reader XI, Soda PDF 3D Reader, FileZilla.

Confidential

Consultant

Responsibilities:

• Tested the ability of Hulu video players to play ads prior to playing movies or TV shows.
• Developed/selected video playlists, launchers and players in which to test player point size, title bar, volume control, companion ads, left/right arrows, pause/play, links to social media sites (Face Book and Twitter), as well as full screen expansion capability and email sharing.
• Verified that each type of NDN video player played an ad prior to playing each video in the playlist, as well as the stability of auto play functionality and continuous play functionality.
• Performed asset data base manipulation via additions, deletions and updates via SQL and stored procedures.
• Verified both java script versions and iframe (html) versions of the video embed codes.
• Tested the NDN Control Room application which included verification of video uploads/content import, updates, additions, deletions, etc.
• Developed, updated, executed and maintained functional test cases and test plans.

Test Environment: JavaScript, HTML, XML, JIRA, Charles Web Debugger Proxy, CSS, RSS, MRSS, Web Developer Tool, Adobe Flash Player Debugger, JSON, MAC, PC, Android Tablets, Android Phones, iPhones, iPads, iPad Minis, Kindle Fire, Windows Surface Tablet, Internet Explorer Versions 7 - 10, Google Chrome, Mozilla Firefox, Apple Safari, JQuery, MS SharePoint, MS SQL Server 2008 R2, MS SQL Server Data Tools, MS Outlook, MS Word, MS Paint, MS Excel, MS Power Point, MS Visual Studio, Adobe Flash, Snipping Tools, Skype, XPS Viewer, Google Docs, Web Services, Base Camp, FTP, Akamai as well as assorted Video Players and Video Launchers

Confidential, Atlanta, GA

Responsibilities:

• Performed as the off-shore testing coordinator. Prepared test plans assigning testing duties to as many as 25 off-shore testers located in India and China supporting Aon’s global testing environment.
• Conducted off-shore Aon RiskConsole Insurance claims application sessions for iPad and iPhone connectivity to RiskConsole via Webex.
• Conducted test case review sessions of off shore QA team developed test cases.
• Functioned as a manual Quality Assurance Analyst in an Agile development environment for the Aon RiskConsole web-based portal application; performing the following types of tests: Single Sign On (SSO), System Security, Business Intelligence (BI), Web Services, smoke, ad hoc, regression, UAT, functional, patch, defect, and production testing. Testing was three-tiered: GUI/mid-tier/back end.
• Developed, updated and revised test scripts in HP Quality Center to thoroughly test the Agile stories assigned to the Infrastructure (architecture) development team.
• Manipulated the data base via SQL queries that performed table joins, data inserts, data additions, data deletions, data updates and data extractions.
• Participated in sprint status meeting and sprint planning sessions. In addition, I participated in Aon QA Processes, Procedures and Policy meetings.
• Tested the integration of the IBM Cognos Business Intelligence application into the Aon RiskConsole application from a single-sign-on perspective. In addition, I validated the generation of various types of Business Intelligence reports.
• Developed Production Release Notes for my assigned Agile stories.

Test Environment: “Aon RiskConsole”, HP Quality Center, PL/SQL Developer, Oracle, IBM Cognos Business Intelligence, Citrix Visual Basic Tools, VB, Windows 7, Internet Explorer, Fire Fox, Netscape, Safari, Chrome, IE7, IE8, IE9, MS Project, MS Office, MS Outlook 6.5, Fire Pass VPN, SOAPUI, XML, SAML, Grails, Groovy, Java, JAVA Script, J2EE, HTML, Acrobat, Win Zip, Pidgin, iPad, iPhone, and Laptop

Confidential, Atlanta, GA

Consultant

Responsibilities:

• Functioned as a manual Quality Assurance Analyst in an SDLC development environment for the “Accord” web-based application and the “Accord Call Center Marketing” application; performing the following types of tests: System Security, smoke, ad hoc, functional, regression, system, patch, defect, and production testing. Testing was 3-tiered: GUI, mid-tier under a JBOS server and back end.
• Developed, updated and revised test cases for each application as well as test plans.
• Validated various test results via executing SQL queries against an Oracle database.
• Reported defects via Bugzilla (AIRS, a customized internal version of Bugzilla)
• Developed a “QA Testing Check List” template for the team via MS Excel.
• Developed a Requirements Traceability Matrix (Excel spreadsheet).
• Reported testing status and results at weekly QA status meetings.

Test Environment: “Accord” web-based application, “Accord Call Center” application, MS Office XP, MS Visio, MS Excel, Linux, Java, J2EE, Oracle, Mozilla Foxfire, Internet Explorer, JBoss, Unix, Adobe, Eclipse, AIRS (Bugzilla), SOUPUI, XML, Oracle BI Enterprise and Data Warehouse.

Confidential, Atlanta, GA

Responsibilities:

• Performed as a manual QA Analyst in an SDLC development environment for the “TAMS II” (Total Automated Management System) Point-of-Sales (POS) and E-Commerce web-based applications; performing ad hoc, defect, patch, functional (black box), regression, risk based, UAT and system testing. This POS application accepted debit cards, credit cards and cash during sales transactions.
• Performed application updates (TSU’s) on the Solaris servers when required.
• Performed catalog updates on the Solaris servers.
• Developed and maintained test cases via HP’s Quality Center.
• Developed test data in the Sybase data base via TOAD SQL commands and executed SQL queries against the data base.
• Executed UNIX commands against the error logs and files;
• Reported and tracked defects via Bugzilla.
• Conducted test case peer reviews.
• Reported testing results/status at weekly QA Status meetings and maintained test results reports.
• Performed as the Off-Shore test coordinator; developing test plans and assigning nightly testing duties to the off-shore test team located in India.

Test Environment: TAMS II application, HP Quality Center (upgraded from Mercury Test Director), TOAD, Bugzilla, ProComm Plus (Credit Cards), Java, MS Visual Source Safe (VSS), Sybase SQL Anywhere Studio, Squirrel (SQL), Lotus Notes, UNIX, NIKU/Clarity Enterprise Resource Planning, Microsoft Office 2003 Professional Edition, TC/PIP, Sun Solaris V.11, AS/400, Sybase Data Base.

Confidential

Consultant

Responsibilities:

• Performed as a manual Quality Assurance Analyst in an SDLC development environment for the “OrderPro System Enhancement” project. “OrderPro” was a single integrated web-based order collection and submission application.
• Reported defects along with screen shots via Mercury Test Director.
• Developed, maintained and executed regression, integration, and system test cases.
• Developed and executed SQL queries via TOAD against an Oracle data base.
• Reported testing status at departmental status meetings.

Testing Environment: Oracle (9i Client), Quest SQL TOAD, Mercury Test Director/HP Quality Center, Java, C++, and HTML, Microsoft Office, Microsoft Outlook, Internet Explorer, Acrobat Reader, Windows Messenger and AOL Messenger running in a Windows XP environment.

Confidential

Consultant

Responsibilities:

• Performed as a manual Quality Assurance Analyst in an SDLC development environment supporting the following applications: “Exceed 4000”, “UPS Warehouse Management System” (WMS), and the “Alpha Truck” Application.
• Developed functional test scripts containing SQL queries via Mercury Test Director.
• Issued Unix commands to query the error logs.
• Reported defects via PVCS Tracker, monitored fixes and retested defects.
• Performed ad hoc, defect, patch, functional (black box), regression, risk based, production, UAT and system testing.

Test Environment: Mercury Test Director, Oracle, Crystal Reports, Merant PVCS Tracker, Quest SQL Toad, 3270 Terminal Emulation, Microsoft Project, Microsoft Windows NT, UNIX, and RACF/WAR (Time Management System).

Confidential, Atlanta, GA

Consultant

Responsibilities:

• Performed as a manual Quality Assurance Analyst and Technical Writer in an SDLC development environment supporting the “On Demand” dot net courier service application.
• Developed test plans and test cases for integration, user acceptance and system testing.
• Co-ordinated user-acceptance testing, monitored defects and tracked fixes to completion.
• Developed the “On Demand” User’s Guide, flow charted the “On Demand” application, and updated the User’s guides for other BeavEx applications.
• Tested the application and reported defects via DevTrack.

Test Environment: Microsoft shop: MS Project, Excel, Word, PowerPoint, Outlook, MS Visio, etc. Exceptions: VB, DevTrack (tracked and managed defects, change requests, feature enhancements, and project-related reports).

Confidential

Software Quality Assurance Analyst

Responsibilities:

• Performed as a manual Quality Assurance Analyst supporting the Siemens Medical Web-Enabling Project in an SDLC development environment.
• Performed functional, user-acceptance and systems testing.
• Utilized the Interwoven Content Management System Tool to develop content for the Siemens Medical website and to verify that the content flowed correctly to the website.
• Performed verification of the wire frame overlays to ensure that they were built according to the customer’s specifications.

Test Environment: IBM Rational Test Manager (development and storage of test plans, test cases, and requirements), IBM Rational Clear Quest (defect tracking), Interwoven Content Management System (Autonomy Interwoven), Lotus Notes, Lotus Organizer, and Lotus 1-2-3.

Confidential

Lead Software Quality Assurance Analyst / Test Coordinator

Responsibilities:

• Performed as the Lead Software Quality Assurance Analyst/Test Coordinator for the “Additional Capacity Enterprise Homeowner’s Insurance Application Rollout to Area B” project and the “ECRM Client Management Name & Address” project in a manual testing SDLC environment. The development efforts placed a web front end on the legacy application.
• Managed the development of the following customer deliverables for each software application: Test Strategy, Work Breakdown Schedule, Requirements Traceability Matrix, Test Cases, Functional Test Plan, Integration Test Plan, UAT Test Plan and System Test Plan.

Confidential

Lead Software Quality Assurance Analyst / Test Coordinator

Responsibilities:

• Performed as the Lead Software Quality Assurance Analyst/Test Coordinator for the “Nokia B2T Web Project” in a manual testing SDLC environment.
• Developed project deliverables: project test plan, test strategy and test status reports.
• Developed test cases from requirements for the Requirements Traceability Matrices.
• Tested the web application via multiple browsers (Internet Explorer, Netscape, etc.
• Tested Single- Sign- On (SSO) and System Security.
• Performed front end and backend verification.
• Managed project Issues and application defects.
• Developed the “QA Analyst Testing Orientation Guide” for new testers joining the team.

Test Environment: Netscape Enterprise Server, Sun servers, Oracle 8, Java, Nokia SAP Sales and Distribution System, SAP's Internet Transaction Server (ITS), AIX, SAP R/3 back-end systems, Story Server platform, "Get Access" Single User Sign-On application, and Lotus.

Confidential

Software Test Manager/Deliverables Manager

Responsibilities:

• Developed test cases from requirements.
• Developed Requirements Traceability Matrices.
• Developed the test plan and test strategy.
• Reported and tracked defects through to completion.
• Implemented IBM’s standard project testing procedures and practices.
• Interfaced with the on-site Arthur Anderson subject matter experts, attended all project meetings and presented QA status reports.
• Delivered all required IBM project documentation to Ryder’s Project Management Team.