SUMMARY:

• Develop, lead and motivate teams to deliver on time with excellent technical and non - technical support and outstanding customer satisfaction. A strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas. My experience includes managing full project lifecycle from requirements gathering to final implementation. I am responsible for bringing business and technology together under a unified structure and managing the staff that supports these systems.
• Streamline processes to increase job productivity using automation resulting in:
• 60% decrease in completion rates and 85% user satisfaction.
• Successfully manage consultants and vendor support team to install new/rebuild existing Servers and configure hardware, peripherals, services, settings, directories, and storage.
• Assist with backup operations, recovery tapes and disks, media recycled as necessary.
• Work with stakeholders to elicit, analyze, communicate and validate requirements for new business processes.
• Ensure project is documented and understood across the project team.
• Assist with execution of test scripts.
• Extract data, manipulate and analyze data
• Prepare reports and create dashboards

TECHNICAL SKILLS:

Platforms: Windows, Linux, HP, AIX, ColdFusion Application Server Admin, Active Directory

Hardware: HP, IBM, Dell and Intel Based Server and Desktop Platforms, VPNs, HP LaserJets/DeskJet

Web Server: Apache, IIS.

Applications: SAP SuccessFactor HCM Suite, SIEBEL,FILENET 8.0, SHAREPOINT, RMS, BANNER, Visio, MS Office, Citrix AntiVirus, Virus Scan, Adobe Acrobat, Adware, Malware, Remote Desktop, Kronos

Quality Assurance (QA)/Testing: Requirements Gathering, Functional Design, Use Case, TestTrack, HP Quality Center, Service Now

Databases: ORACLE 9.x/10.x, SQL SERVER - SQL SERVER MANAGEMENT STUDIO 2008R22008 R2, ACCESS, DB2, Peoplesoft

Languages: 6.0, SQL, COBOL, HTML, XML, AXURE RP 4.0

PROFESSIONAL EXPERIENCE:

Application Implementation Administrator

Confidential, Charlotte, NC

Responsibilities:

• Support clients in defining relevant business processes. Provide business consulting support to customers and facilitate pre-sales discovery meetings.
• Plan, follow and deliver every step of the project in line with required project methodology.
• Document and track customer product enhancement requests and discovered bugs.
• Support the implementation and take responsibility for the progress of the technical and functional work streams, working closely with HRIS business teams.
• Regularly reporting progress and issues to client on both a formal and informal basis.
• Identifying any risks and propose solutions.
• Document business requirements and procedures.
• Analyze business requirements and develop effective configuration solutions.
• Identify and document the system functions to be fully tested
• Work with the development teams to support integration testing requirements.
• Test and troubleshoot to determine bugs, perform break fix and document enhancement opportunities.
• Collaborate with the vendor for problem resolutions and bug fixes.
• Performed Quarterly Software updates.
• Test Tracker ticketing managing
• Service Now ticket resolution servicing.

Technology Support Analyst

Confidential, Charlotte, NC

Responsibilities:

• Serve as a systems liaison for the Financial Aid Management team. Provide system-generated reports from Ellucian Banner, WebFOCUS and SQL Developer Applications.

RMS Administrator

Confidential, Charlotte, NC

Responsibilities:

• RMS Administrator, supervise all daily aspects of Housing's Residential Management System (RMS).

FileNet Business Analyst

Confidential, NC

Responsibilities:

• Business Analyst, liaison among stakeholders to understand the structure, policies, and operations of an organization and recommend solutions that enable the organization to achieve its goals. Supporting over 5000+ users.

Adjunct Instructor

Confidential, NC

Responsibilities:

• Adjunct Instructor, part-time position, responsible for teaching a class of 20-25 students and developing the curriculum. Remain knowledgeable about advances in their disciplines, in learning theory, and in pedagogy.

Siebel Administrator

Confidential, NC

Responsibilities:

• Siebel Administrator responsibilities included having strong problem/change management skills set to maintain a ticket management system that would receive request for work on either problems or changes. Dispatch tickets to any available Siebel Administrator to review and approve.

Business Analyst/Quality Assurance Analyst

Confidential, SUPPLIES, OH

Responsibilities:

• Develop, publish, and implement test plans. Assist in producing and releasing software products designed for the customer in a timely manner and with high quality results. Adhere to performance standards and procedures for the implementation of test plans. Write, maintain, and perform test automation.

Application System Administrator

Confidential, OH

Responsibilities:

• Provide application administration including security monitoring, configuration, implementation of architectural designs and documentation for various application environments. These include the Windows 2003, 2000, NT, ColdFusion Application servers, and J2EE servers

Siebel Consultant /Project Specialist

Confidential, OH

Responsibilities:

• Address significant business issues through the development and delivery of high-quality CRM processes and application solutions. Interface with all levels of the business to understand current business processes and challenge them by identifying alternatives to the business on process re-engineering based on the Siebel Out-of-the Box functionalities. Focused areas are Contact Management and Lead Management. Supporting over 1200+ users.

Technical Business Analyst

Confidential, OH

Responsibilities:

• Gather requirements, map business process and facilitate business and IT collaboration, and aid in the development of Customer Relationship Management (CRM) technologies and systems to support strategic business information needs of the Commercial Sales and Marketing organizations.

Software Support Specialist

Confidential, OH

Responsibilities:

• Siebel Support Specialist; troubleshoot issues within Siebel. Provided functional and technical Siebel Application Support to Sales and Service Departments that are utilizing a new Siebel Support CRM package.

Siebel Administrator/Application Manager

Confidential, OH

Responsibilities:

• Participate in all phases of the IT Systems Development Lifecycle (SDLC). Act as a liaison between developers and business team members. Provide timely project status updates to the Project Manager. Identify and report project risks and proactively mitigate risks. Create and maintain documentation during the configuration for the application integration and implementation