SUMMARY:

• Over 12 years of extensive experience in Software Quality Assurance and Testing.
• Lead and administered change control processes to ensure zero defect software development.
• Expertise in participating actively in the meetings and Tele - conferences with Users, Business Analyst team, Development team, QA team members and Managers.
• Involved in the complete QA Lifecycle activities like Pre-testing phase, Acceptance Testing phase and Testing phase and as well created and tracked functionality in Traceability Matrix and as well developed and maintained test Matrix.
• Extensive knowledge of, Software Development Life Cycle (SDLC), Testing life cycle, Defect life cycle.
• Extensively worked with Web applications and Client/Server applications and experience in Testing of Middleware Software Applications.
• Expertise is broad in scope, including - analysis, system software testing, documentation of test strategies, developing test cases, test automation, and defect tracking.
• Proficient in the tasks of Bug tracking and Reporting using Track Record, Test Director and PVCS Tracker.
• Participate in project planning, execution, testing and releases
• Strong working experience in theData Analysis,Data Verification and Validationof an ETL Applicationsusing Backend/Database Testing.
• Expertise in writingSQL QueriesusingOracle,SQL ServerandTeradatain validating data into Data Warehouse/ETL applications.
• Extensive working knowledge in UNIX operating systems.
• Hands full of experience in Oracle RDBMS including SQL and PL/SQL.
• Good knowledge of writing UNIX scripts using commands and as per the UNIX requirements.
• Experience in ETL testing with INFORMATICA to ensure business logic in data transformation.
• Involved in preparation ofTest Datato test the functionality of ETL Sources Mappings and Targets.
• Strong knowledge of HIPAA (EDI), ICD, OIR, CMS, Claims,, Billing, Medicare, Medicaid and Medical management systems
• Expert in HIPAA Transactions testing and in-depth knowledge of HIPAA framework (Health Insurance Portability Accountability Act) rules for ANSI X12 messages 837P/I/D, 835, 276/277, 270/271, 278, 834,820, TA1 and 999 in 5010A1 Standards
• Good knowledge on ICD 9 and ICD 10 codes and involved in migration from ICD 9 to ICD10.
• Experience with Medicare, Medicaid, and commercial insurances in HIPAA ANSI X12 formats including 270/271, 276/277, 820,834, 835, 837
• Expert in writing queries, bridge scripts in SQL and PL/SQL using SQL Developer during testing of different databases such as SQL Server, ORACLE and DB2 and documented the material and trained testers and Business units.
• Expertise in Claims, Subscriber/Member, Claims, Provider, Commissions and Billing Modules of Facets.
• Medical Claims experience in Process Documentation, Analysis and Implementation in 835/837/834/270/271/277/997 (X12 Standards) processes of Medical Claims Industry from the Provider/Payer side
• Knowledge of health information and health care services regulatory environment including HIPAA, Medicaid/Medicare, EDI and XML
• Strong HIPAA EDI 4010 and 5010 with ICD-9 and ICD-10, analysis & compliance experience from, payers, providers and exchanges perspective, with primary focus on Coordination of benefits
• Very good understanding of EDI/HIPAA implementation guidelines.
• Strong knowledge of HIPAA (EDI), ICD, OIR, CMS, Claims,, Billing, Medicare, Medicaid, Claims and Medical management systems
• Experienced in developing scenario based test cases based on Use Cases, User Requirement Documents (URD) and developing acceptance test cases from the Business Requirements Documents (BRD) and System Requirement Specifications (SRS).
• Expertise inBizTalk06/10schemas, mapping and administration console
• Expertise ingap analysisof4010/5010of all transactions such as 837, 835, 999.
• Expertise in EDI transactions used inhealthcareindustry and good knowledge ofHIPAA X12.
• Experience as an EDI analyst performing verification and validation of the EDI transactions.
• Possess strong knowledge ofhealthcare terminologyand extensive experience working on healthcare projects.
• Specialized experience in healthcare insurance domain.
• Thorough understanding onICD9/10codes and worked with ICESS QA team to ensure standard quality practices are followed
• Expertise in working with direct submitters, clearing houses and providers in regards to all the issues with EDI setup, claim submissions, eligibility transactions and ERA’s.
• Expertise in gap analysis of 4010/5010 of all transactions such as 837, 835, 999
• Attended meetings on cross walking between ICD9 and ICD10.
• Gathered, analyzed and documented business requirements for ICD10.
• Expertise in working with direct submitters, clearing houses and providers in regards to all the issues
• Strong skills in Security, Back-End testing using SQL queries, to ensure data integrity.
• Experience with TSQL and Stored Procedures.
• Mainframe testing skills including modifying JCL’s, creating the data using SPUFI and executing the JCL’s for validating the data in DB2 tables
• Thorough understanding of the SDLC process entailing requirement analysis, design, development, testing, change request management and maintenance / enhancement support to the client with strong skills in Mainframe technologies (COBOL, JCL, DB2, SPUFI, QMF, Expeditor, Fileaid, etc.,).
• Ability to interface effectively with project managers, project team, technical staff, business owners and business users in both a team environment and independently.
• Good oral and written communications skills, including the ability to communicate effectively with the project team, other application teams and clients.
• Possess a high-energy level, a strong sense of urgency, self-motivated and work extremely well under pressure.
• Dedication to enhance knowledge and skills through research and experimentation.
• Proficiency with Microsoft personal productivity tools (Excel, Word).
• Experience writing and executing SQL scripts for the purpose of creating or manipulating test data.
• Experience working with XML files and B2B testing.
• Adept at using both Manual and Automated testing using tools, Test Partner, Win Runner, QTP, QA Director, Test Director, Load Runner, Rational Robot, Clear Quest to troubleshoot systems, Integration, User Acceptance, Positive and Negative, Functionality, Object, and Regression.
• Involved in writing, maintaining and updating Test Documentation for various stages of testing and also involved in installing automation tools WinRunner, LoadRunner, QTP.
• Experience with QA Methodology and QA Validations to ensure Quality Control.
• Familiar with Agile as well as Waterfall Methodology.
• Expertise in database querying, data manipulation and population using SQL& PL/SQL in Oracle and SQL Server.
• Hands-on experience with Test Management Tools and Issue Tracking Tools (e.g., HP Quality Center, IBM Rational ClearQuest, Test M1anager, etc).
• Understanding of quality principles and practices and structured testing methodology.
• Possess a high technical aptitude and a high level of analytical ability.
• Hands on experience in XML creation, validation and output analysis
• Excellent communication, interpersonal and presentation skills.
• Hardworking, self-motivated team player with a result oriented attitude.
• Ability to adopt and master quickly new software technologies.
• Excellent problem-solving and communication skills
• Familiarity with the Windows operating system environment.
• Familiarity with continuous integration.
• Provided production support of software products by investigating and recreating reported defects.
• Supported the production release process.
• Experience with Microsoft .NET software platform and the C# language.
• Experience with relational databases preferred
• Excellent attention to detail; evaluated test results to identify defects and variances from functional, operational and performance requirements
• Strong "research-oriented" focus, proven ability to multi-task and work in a project environment
• Works well both independently and as a team member; diplomatic, friendly and Confidential t individual
• Microsoft Windows (Client and Server) and/or UNIX environments
• Experience with Microsoft and/or Unix server technologies
• Proficient in various browsers: IE, FireFox, Chrome, Safari etc.
• Experience with OLTP Relational Databases and SQL query language
• Basic understanding Object Oriented programming methodologies
• Basic knowledge of web technologies (HTML, HTTP)
• Integral knowledge of software testing concepts and methodologies, including test case reviews, white & black box testing, equivalency classes, path coverage techniques, performance and scalability testing, regression testing, security issues and other techniques
• Proficiency in object-oriented programming or scripting in RUBY language
• Experience with SQL and demonstrable knowledge of database techniques
• Experience creating a testing framework using an open source library such as WATIR or Selenium.
• Ability to carry out complex assignments from beginning to completion with little to no assistance.
• Ability to interact with customers on complex technical subjects.
• Professional demeanor, adaptable to change and possessing a can-do attitude
• Independent and self-directed - Can work with minimum supervision.

TECHNICAL SKILLS:

Testing Tools: Win Runner, Load Runner, Quick Test pro, Rational Robot, SQASuite

Defect Tracking Tools: Test Director 8.0/8.2, PVCS Tracker, Rational Clear QuestTrack Record, Bugzilla, Quality Center.

Languages: SQL, PL/SQL, XML, COBOL, RUBY

Database: Oracle 7.x/8.0, MS Access, DB2, MS-SQL Server, TOAD, Sybase,Mainframe

Networking Tools: UNIX, Telnet, FTP, ETL - Data Staging, LDAP Server (SSE enabled)

Packages: MS Office Suite, Crystal Reports 7.0/8.5GUI Tools/Internet

Programming Tools: Visual Basic, Developer 2000, Power Builder and Crystal Reports,HTML, XML.

Operating Systems: MSDOS, Windows 95/98/NT, Windows 2000, Windows XP, UNIX,PuTTY, IVR (DTMF)

Configuration Management: Clear Case, Visual Source Safe

Web Technologies: HTML, XML, .NET

Protocols: GXS VAN, SFTP, FTP, Connect Direct, SSH

Text Editors: Notepad++

PROFESSIONAL EXPERIENCE:

Confidential - Indianapolis, IN

Sr.QA EDI Analyst/Coordinator, IVR QA Analyst

Responsibilities:

• Involved in construction and implementation of the new Indiana "interChange" Medicaid Management Information System, also called Core MMIS or former "Indiana AIM".
• Involved in preparation of Test strategy document that defines the test environment.
• Involved in writing Test plan, Test cases and responsible for executing the Test Scripts using HP ALM 11.0 Edition.
• Involved in project planning, coordination and implemented QA methodology. Prepared Traceability Matrix to review the requirements and Test Case coverage.
• Reviewed requirements and understood technical recommendations and constraints, and developed comprehensive and accurate functional specifications, Data Mapping, and process flows
• Reviewed the Assessment Business Rules Comparison (BRC) document to identify any new, changed, or deleted data elements as a result of the 5010 transaction changes, implementation of additional HIPAA transactions, and ICD-10 changes
• Translated business requirements into Use Cases and modeled them into Activity and Sequence Diagrams and got signoffs from all the required stake holders/SMEs and technical leads
• Written the High Level Test cases, Low Level Test cases and Test Scripts for the (Benefit Plan Administration) and Claims Sub-System by looking into the DSD (Detail System Design).
• According to Implementation guide and companion guide prepared test cases for 837, 835, 270/271, 276/277, 834 and 820 transactions. Ensured that project requirements are properly tracked and documented. Analyzed trading partner specifications and created EDI mapping guidelines
• Extensively worked withEdifecs Spec builderto create test files, analyzed all EDI test files with 5010 implementation guides and gap analysis of EDI transactions.
• Validated the following: 837 (Healthcare Claims or Encounters), 835 (Healthcare Claims payment/ Remittance), 270/271 (Eligibility request/Response), 834 (Enrollment to a health plan), 276/277 (Claims Status Inquiry and response), 820 (Premium Payment)
• Worked on EDI transactions: 270/271, 834, 835, and 837 (P.I.D encounters and non-encounters) to identify key data set elements for designated record set and followed HIPAA implementation guide in preparing them.
• Interacted with Claims, Payments and Enrollment hence analyzed and documented related business processes.
• Involved in full HIPAA compliance lifecycle from GAP analysis, mapping, implementation of EDI X12 transactions code sets version and translation of ICD-9 codes into ICD-10 codes
• Involved in enhancing the existing IVR applications to support multiple functionality
• Managed and verified the interaction between AVAYA System and IVR platforms.
• Evaluated the quality of voice channel received in IVR systems
• Performed responsibilities of integrating network in IVR systems as required
• Tested behavior of IVR systems to assist callers
• Tested voice quality and voice recognition functionality of IVR Systems
• Created and reviewed the transition process from using ICD-9 to ICD-10 codes
• Managed and developed EDI specifications, for data feeds and mappings for integration between various systems, to follow ANSI X12 4010 formats including 270 Eligibility/Benefit Inquiry, 271 Eligibility/Benefit Information, 276 Claim Status Request, 277 Claim Status Response, 820 Payment Order/Remittance Advice, 834 Benefit Enrollment, 835 Remittance Advice and 837 Claims and Encounter, to meet and exceed HIPAA requirements set forth by the federal government
• Experience testing UB-04 and Paper claims and ensuring that they pass BC level validation
• Crosschecked Xref Cross Table values.
• Worked on 837 and 835 projects, including syntax and business rules for X12 HIPAA 4010 and
• 5010 validation for Loops, Segments, Elements, Qualifiers and code sets for ANSI X12 Format as per the Implementation Guide.
• Performed a range of telecommunications processes, including FTP, TCP/IP, Web transfers
• Conducted Back-End Testing and Regression Testing using various phases of the application
• Written End to End Test cases and Performed Integration Testing between Claims and (BPA) subsystem based on Business Rules (Billing, Provider Contract, and Reimbursement Rules) of a Procedure code.
• Connected remotely to UNIX servers using PUTTY and FTP files across different test environments by using Command prompt.
• Written and Executed Positive and Negative Test Cases for the Benefit Plans based on the Service coverage for different Claim Types ( Institutional (In- Confidential t, Out Confidential t, LTC, etc), Dental and Physician) and validated the results with Edits, Audits and Pricing.
• Generated Remittance Advice and validated different types of Reports and Letters from Panels and Document Repository (OnDemand).
• Tested the interface between the Database and the Application by running SQL's to validate the system. Documented Test Metrics, Test Logs, Defect Review and various reports on daily basis to senior management.
• Setting up new trading partners insFTP, BizTalkanddatabase and validated the server logs for Exstream server errors which are running on UNIX boxes by using Putty.
• Reviewed Error log files in UNIX box when order fails to load into SQL tables.
• Also interfaced with project managers/owners and other systems engineers to baseline requirements. Responsibilities also included providing and software presentation using Lync Meetings. Used SharePoint server for Document Management and Approvals.
• Used rLink to view requirements, requirement mappings, system object documentation and change orders.
• Performed Smoke Testing after the Data Conversion and monitored the key elements.
• Performed impact analysis whenever a new Change Request/ Change Orders are released.
• Created Documents, which includes the Tracability Matrix (RTM), Test Summary Results, Risk Assess and Testing Signoff.
• Liaised between business staff and technical staff to articulate needs, issues and concerns
• Verified Translated Output file with Paper Map as per the requirements.
• Collected weekly status reports to ensure that all deliverables are met on time and on schedule
• Cross checked Trading Partner details(Envelope Level, Functional Group Level and Message Level) in Trade Guide
• Interacted with developers, Business & Management Teams and End Users.
• Interacted with programmers to identify and resolved technical issues.
• Participated in Walkthrough and defect report meetings periodically.

Environment: EDI X12N 5010, EDI X12N 4010, BizTalk 06/10, Edifecs, coreservices, DB2, sFTP, Visual Basic, ASP, XML, Oracle, MS Access, UNIX, SQL Server 2005/2008, Windows95/98/NT/2000/XP and Internet Explorer, SoapUI 5.3.0, Filezilla, SQL Developer, putty, SQL PLUS, Notepad++

Confidential - Indianapolis, IN

Sr. QA Engineer/QA Lead

Responsibilities:

• Liaise with Developers, Business Analysts, and user representatives in application design and document reviews. Configured Test Environment and created strategy for product development and .
• Assured test data, scheduled automated/manual tests. Approved results documentation and tracking systems updates. Analyzed application, system, and security errors. Escalated issues to developers and verified fixes.
• Reviewed Business requirements, IT Design documents and prepared Test Plans for all assigned project releases. Prepared QA documents, manuals, curriculum and sessions.
• Involved in testing the New Functionalities based on Test Cases and coordinated with Development team in fixing the issues.
• Analyzed and tested new features and bug fixes for application pack, service pack, and hot fix level releases. After successful release of projects, developed automation scripts using Selenium and integrated the scripts with master scripts.
• Tested critical bug fixes including critical fixes and coordinated with developers in release of bug fixes meeting tight timeline. Tested the application utilizing the Scrum (Agile) methodology.
• Involved in Backend Database testing in Oracle using SQL. Trained other project team members and other staff on testing methods and techniques.
• Provided weekly/bi-weekly/monthly reports and regularly updated the manager and generated reports and metrics to provide project status to upper management.
• Managed and mentored a team as a release lead for e-Learning content for interactive LMS.
• Participated in reviews of business requirements, prototypes, and application designs.
• Did Section 508 compliances for design elements such table layouts, text styles, color compliance for images, text, chart hyper linking, alternate hyperlinks, animations, reading order, text selections, document property information, accessibility for video/multimedia content.
• Coordinated the testing between onsite and offshore resources. Verified test results in the database or server logs. Wrote test reports for core team members on usability test results. Tested applications on iPhone simulations.

Environment: Microsoft .Net, Flash, SQL, JavaScript, Adobe FrameMaker, Selenium, WATIR, Ruby, Viso, Visual Source Safe, Macintosh, ASP.net, Jira, Testlink, Microsoft Silverlight, Microsoft Outlook, iPad, iPod, Android, iPhone.

Confidential - Pittsburgh, PA

QA Lead

Responsibilities:

• Assisted BA in writing and updating Use CasesAnalyzed the Business requirements, Performed ambiguity reviews and communicated the inconsistencies between the requirements and application.
• Developed test design specifications, and test scripts for various test scenarios.
• Tested the application utilizing the Scrum (Agile) methodology.
• Checked for navigational flow and broken links of the web application.
• Functional responsibilities included performing Smoke Testing, GUI Testing, System testing, User Acceptance Testing (UAT), and Regression Testing.
• Lead responsibilities included organizing the daily scrum, prepare the master test plan, the test log and tracking sheet, defect summary report, IST execution plan.
• Participated in daily scrum to triage the defect tracking process.
• Tracked all the bugs and fixed them and generated reports and test metrics.
• Organized daily scrum, Generated defect reports and metrics to provide project status to upper management.
• Coordinated testing resources and end-user testing activities including publishing testing schedule, defects logging, identifying and implementing solutions as well as monitoring progress throughout completion.
• Coordinated the testing between onsite and offshore resources.

Environment: J2EE, Java, UNIX, Perl, XML, Oracle 10i, IBM CICS Transaction Server, Visio, Windows XP, XML, SnagIt 8.0, FileNET, Fidelity Services, QTP, Load Runner, Quality Center 8.2/9.0, Quest TOAD 8.0, DB2, Sybase SQL Advantage 12.5

Confidential -Pittsburgh, PA

Sr. QA Analyst

Responsibilities:

• Analyzed the use cases, developed the test cases and helped preparation of the master test plan.
• Created Test Plans, Test Cases and Test Scripts for the modules of the application under test (AUT) using Test Manager.
• Tested the Business rules for different product categories and kinds for different states.
• Identified business scenario and test cases from the Business Design document and Technical Design document.
• Coordinated with the development team during entire testing phase.
• Set - up and executed test scenarios for system, regression testing as and when new builds was rolled-in.
• Compared and Verified Mainframe output and Windows output for all EDI Transactions
• Control and monitor the flow of Production and test batch for mainframe applications using ESP, TSO INFOMAN.
• Documented, researched, resolved abends and contention issues in INFOMAN problem tickets.
• Interacted with developers with regard to resolving bugs and suggested enhancements.
• Executed the test cases, documented test results in test execution documents, and prepared the problem log for all the bugs found using Rational Clear Quest.
• Set the traceability between test requirements and test cases through coverage.
• Ensured all project goals were achieved and client expectations met.
• SQL s are written using SPUFI to query the DB2 database on mainframe
• Built test Scenarios and Test cases (negative / positive) to validate expected outcome

Environment: J2EE, Rational Rose, Rational ClearCase, Rational Clear Quest, XML/XSLT, Web Services, SOAP, Web sphere Portal, COBOL, Rational test Manager, Rational Manual Tester, Rational Requisite pro, Expeditor, QMF, Lotus Notes, Java, File-Aid, JCL,TSO,SPUFI.

Confidential - Indianapolis, IN

QA Analyst

Responsibilities:

• Analyzed the old system and prepared test cases for the new system.
• Developed test cases, test matrix and test scenarios using functional spec document.
• Created positive and negative test cases according to FS document depending upon the flow for Agent and Underwriter.
• Configured and maintained Virtual Server Environment
• Performed Functional and Regression testing using Test Partner, QA Director and Manual testing across multiple browsers like internet explorer, Fire fox and Netscape.
• Validated whether appropriate questions are filed for appropriate states.
• Verified the Record layouts for New Business, Renewals, Endorsements, Cancellations, Reinstatements, etc., for ISO.
• Make sure different Entry points and state selection with / without Customer Id work properly.
• Captured and processed document sets and indexed information using TELEFORM in backend Document.
• Validated whether proper ACORDE compliant XML blob is generated and send to rating engine.
• Validated whether proper business rules are fired according to SIC code selected.
• Interacted with developers, system engineers, and testing teams to identify application defects.
• Participated in team meeting with Business Analysts and got the issues clarified regarding different rules for different SIC codes.
• Attended client meeting to resolve the issues mentioned by the client.
• Prepared Bug status reports and coordinated in the Project team meeting.
• Defect tracking is done using Track Record and MS Word.

Environment: J2EE, Oracle 8.1.6, DB2, SQL Server 7.0, Web Sphere 4.0 on WIN 2000,Business Objects, Active PDF, XML Spy suite 4.2, IBM Mainframe, Outlook Express, Acorde, Notepad++, QA Director, Test Partner, Track Record, TELEFORM, Biz Talk server, ISO Coverage Verifier.

Confidential - Pittsburgh, PA

QA Analyst

Responsibilities:

• Involved in writing Test plan document, Requirement Coverage Matrix.
• Created Users for Dev. and QA environments and also the Member Eligibility and Claims in MS Access and Exported to Text file.
• Prepared Test cases, Test Scenarios, Test matrix and Test plan.
• Performed EDI transactions testing.
• Drafted the Test cases for the each and every path specified in the workflows.
• Once the Test cases had signed off exported them into Rational Test Manager.
• Worked on claims adjudication through Point Of Sale system.
• Created test data for testing specific billing functionalities.
• Designed, developed and execution of reusable and maintainable test cases for Regression testing.
• Involved in testing of modules Registration, Log In, Search/Browse, My Account, Customer Service and Order Processing/Checkout.
• Worked on the continuous improvement of QA Process by reviewing and evaluating existing practices with standard testing guidelines.
• Involved in HIPAA Medical Claims Analysis, Design, Implementation and Documentation.
• Created positive and negative test cases according to FS document depending upon the flow for Agent and Underwriter.
• Validated the Admin Tool functionality and checked whether DB is updated properly in back end.
• Tested the online and batch programs.
• Involved in implementation of HIPAA EDI Transactions ( 835,837,820,276)
• Performed Regression testing to make sure that the rules are not changed for agents and Underwriters when the system is migrated from Versata 4.1 using SQL server to Versata 5.1.
• Worked on POS and Direct claims.1
• Tested on Multiple Browsers like Internet Explorer, Fire fox.
• Validated whether proper data from DB is populated in Quote.
• Attended client meeting to resolve the issues mentioned by the client.
• Performed Black Box Testing, Usability and Integration Testing.
• Interacted with Developers, Discussed bugs, enhancement requests.

Environment: - Windows 2000, Windows XP, JSP, Mozilla Fire Fox, Rational Test Manager, Rational Req Pro, Clear Quest, IBM Mainframe, SQL, PL/SQL, DB2, Lotus Notes, Web Logic.

Confidential - Columbus, OH

QA Analyst

Responsibilities:

• Involved in writing test plan document, Requirement Coverage Matrix.
• Designed, developed, executed and analyzed test cases & test scripts for use in Unit, Integration, System and UAT Testing.
• Responsible for migrating mappings.
• Experienced in establishing a testing framework for reusability and maintainability.
• Setting up the Test Environment and Migrated all reports into TEST environment.
• Developed, in conjunction with IT team, a comprehensive/repeatable set of test cases and scripts to insure the thorough testing of applications, universes and reports.
• Scripts divided by priority for Regression testing after new build and new releases
• Participated in the development of an automated testing strategy and deliverables.
• Participated in the installation and administration of the Mercury Tool Set.
• Uploaded Test Cases into Quality Center and Logged test incidents and tracked through to resolution. Identified appropriate test data in relevant source systems, and incorporated this data into test scripts to document expected results for testing activity.
• Documented test results and provided status updates to the Quality Assurance Testing Manager, Test Coordinator, Project Manager and Business Process Owner for assigned deliverables.
• Participated in team meeting with Business Analysts and got the issues clarified regarding different rules for different SIC codes.
• Designed and developedUNIXshell scripts as part of the ETL process, automate the process of loading, pulling the data
• Reviewed design walkthrough and code walk through.
• Validated the data in data warehouse after running the PL/SQL packages.

Environment: Windows-NT, UNIX, IBM DB2, Oracle 8i, SQL Server, Quality Center, QTP, Sybase Adaptive Server 12.5, Business Objects 5.1.7, XIR 2,Toad, MS windows 2000, MS Excel, Lotus Notes.