SUMMARY:

• Expertise in all aspects of Quality Assurance - including Performance, Functional, Load, Integration and Unit tests
• Demonstrated aptitude for quickly learning new technologies, equipment and software
• Proven ability to perform exceptionally in team settings as well as remote and self-managed environments
• Outstanding Customer support and Client interaction skills

TECHNICAL SKILLS:

Database: Oracle 9i/10g

Tools: Load Runner, Performance Center, Quality Center

Protocols: TCP/IP, VoIP, DNS, DHCP, ATM, Frame Relay, SONET

PROFESSIONAL EXPERIENCE:

Confidential, Mount Laurel, NJ

Senior/Lead Performance Test Engineer

Responsibilities:

• Attend Design reviews and presentations to understand the projects and prepare detailed Performance Test Plan.
• Identify and simulate/emulate the components needed for end to end performance tests - this required detailed understanding of the individual components and extensive scripting.
• Perform Load tests.
• Analyze results and identify anomalies. Help developers to troubleshoot performance problems.
• Document the results and produce Performance reports.
• Document and Cross train teams (including transition of some performance testing aspects to the functional testing team).
• Lead a team of 2 people (for Commercial Applications).

Confidential, Mount Laurel, NJ

Performance Test Engineer

Responsibilities:

• Development of test plans and schedules, interact with other groups as necessary for review and to resolve overlapping issues.
• Conduct Performance tests:
• Understand every feature of the system as it evolves.
• Install all entities comprising the RTB with an eye to evaluating its performance.
• Use all existing means to configure the system.
• Develop and use scripts to generate traffic/load on the system.
• Understand the test results and detect anomalies as early as possible.
• Active role in characterizing performance of new features; which involves reading architecture documents, high level and low level design documents and attending related review meetings.
• Propose new ways to automate performance testing - including data collection, analysis and reporting.
• Propose approaches to more realistic Performance testing; for instance using mixed workloads and new simulators.
• Research alternate solutions to issues and problems; evaluating, analyzing and making recommendations to reach the best solution.
• Participate in the preparation of supporting material such as documentation, test procedures and presentations for both internal and external audiences.

Confidential, Piscataway, NJ

Quality Engineer

Responsibilities:

• QA responsibilities for ESSential Switches/Routers including:
• Wrote Test strategy and plans for the following:
• CLI/Web Based Interface/SNMP interface Logging/Tracing and other system wide features
• Configured/Tested/Documented the following:
• Tested/Documented User Interface (including Command Line Interface, Web Based Interface, SNMP) as per Requirements document
• Developed complete documentation related to the product:
• User Manual
• Configuration Guide
• Help pages (.HTML) for WBI
• /Demo presentation materials

Confidential

Integration/Quality Engineer

Responsibilities:

• Integrated different modules such as Firmware, Call Control Modules, OAM on the Target side and EMS, which runs on UNIX
• Interoperability Testing using Efficient’s DSL Modem
• Sanity Testing after official builds
• Regression Testing
• Load Testing using ABACUS
• Raised defects detected during Integration using GNATS and followed up to ensure their fixes
• Documentation of development and integration guidelines
• Developed Build environment Setup on Windows NT
• Handled Troubleshooting and monitoring of Clearcase
• Ironed out build issues and Streamlined build operations by optimizing various build procedures

Confidential, NJ

Quality Engineer

Responsibilities:

• Tested SNMP feature as per requirements document
• Setup, Configured and Maintained the following:
• BSTDX 9000, CBX500, GX550
• Naviscore - Network Management System
• Navisextend - Collection of NMS products providing back office support
• Setup, Backup and Restoration of:
• Sybase Database
• HP Openview Network Node Manager
• Naviscore
• Defect analysis, Repetition, Fixing and Testing of Naviscore problems including:
• Problems related to SNMP MIBs
• Provisioning of Logical ports, Physical ports, trunks
• Problems related to Control/Node Processor cards and OC3/OC12 cards
• Extensive acquired in:
• Software Architecture of Lucent ATM Switches
• Network management/monitoring of Naviscore NMS
• Frame relay configuration and trouble shooting
• ATM configuration and trouble shooting, Virtual Circuits configuration (VPI/VCI) QoS (ABR, CBR, VBR)
• Virtual circuit (CIR and DLCI), DSU/CSU, TI
• Clearcase Configuration Management System and Vantive Defect Tracking system
• HP Openview and its various modules

Confidential

Senior Customer Support Executive

Responsibilities:

• Supported Resources department with designing, writing and formatting materials
• Conducted off-site presentations to companies about various solutions offered by Siemens
• Provided first tier customer service for the following products:
• High Availability solutions and High end Unix and NT solutions
• Siemens range of products and solutions for Banking Sector and Retail and Point of Sales business solutions
• Siemens server solutions for SAP/R3
• Coordinated and interacted with multiple departments and vendors to process customer orders, eliminate delays and discrepancies, and promptly resolve any issues

Confidential

Customer Support Executive

Responsibilities:

• Coordinated and organized demonstration for end users and retailers Actively involved in and technical support for customers
• Revived dormant Accounts by ironing out past Customer Support issues and renewed trust in the company
• Created database and documentation necessary to track and resolve client problems