SUMMARY:

• 11 years of Industry experience in Software Quality Assurance
• Very highly proficient in Set up, debug & maintenance aspects of Merchant tools, Administration & Storefront of Demandware
• Good Working knowledge with MS Visual Studio (TFS) & experience with VSTT to Automate 1000+ manual Tests
• Experience in leading Off - shore QA teams, introducing QA Processes and developing QA templates in start-ups and hiring QA Personnel
• Set-up and Administration knowledge of Bug Tracking Tools like Mantis, Jira
• Experience in using Rational ClearQuest and Rational ClearCase
• Working Knowledge of Load Testing tools such as Apache JMeter
• Good experience in using SOAPUI for Testing Web Services
• Good working knowledge of Agile/SCRUM concepts

TECHNICAL SKILLS:

Bug Tracking Tools: Jira, Rational ClearQuest, HP ALM Languages: SQL, PostgreSQL

Web Development: JavaScript, JQuery, HTML, DHTML, XML

Design Patterns: MVC, Front controller, Session facade, Data access object

Databases: MS Access, Oracle 9i, Postgres

Logger: Splunk, DynaTrace

Operating Systems: Windows 95/98/2000/XP/7/10, UNIX, LINUX

Other: VMware, Demandware, ServiceNow

WORK EXPERIENCE:

Confidential, Phoenix, AZ

Quality Assurance Analyst

Responsibilities:

• Identify gaps in the BRDs, Test Cases provided by external vendors
• Resolution of Service Now tickets that are reported by Customers, Store associates, internal users as part of Operation/On-Call Support role
• Performed Functional testing ISPU (StoreNet) / AOS before being launched into 1300+ Stores across US / Canada
• Validated various Feed Data such as Item, Price, Store, Navigation etc that is coming from SAP is in the right formats & is successfully ingested into Demandware platform
• Resolved CIQs by debugging issues in ECP Manager when SKUs, Prices, Promotions go offline
• Written Test Cases, Test Scripts & performed functionality of Confidential .com across various hardware & software environments
• Verified changes that are part of monthly planner are implemented in Confidential .com both in Desktop & Mobile versions of the Site
• Performed functional testing of Confidential .com across various hardware & software environments for both US & CA versions
• Tested functionality of web service using SoapUI

Confidential

Demandware Application Analyst

Responsibilities:

• Maintenance of PIG, SIG instances based on the scheduled / unscheduled updates from Demandware through Control Center.
• Monitoring the successful completion of daily scheduled jobs related to Product, Store, Inventory, Price, Navigation Catalogs etc.
• Performing On-Call Support duties resolving issues related Payments, Checkout, Order flows to Order Management System, Subscription Orders etc.
• Monitoring Site24x7, Splunk alerts and resolve issues accordingly
• Resolving & researching Customer issues using logs in Splunk, Dynatrace, LogCenter
• Checking & maintaining the integrity of the JavaScript files in Release branchvs latest deployed Code Version.
• Validating the Set-up & Functioning of Coupons, Promotions, Campaigns etc.
• Update & maintenance of s and Security Protocols.
• Resolve issues related to deployment & usage of new Content Slots, Assets, ismls, templates etc.
• Working with 3rd party vendors for upkeep & maintenance of site such as: payeezy, JanRain, InstartLogic
• Maintenance of Payment instruments for Audit purposes.
• Resolution of Service Now tickets that are reported by Customers, Store associates, internal users as part of Operation/On-Call Support role
• Create & Resolve Incidents based on the Feedback provided by Customers through Medellia.
• Created Google Tags for various events on different pages of the Site
• Update & Create Store information such as Store Hours, Service Hours through Azure

Environment: /Vendors: Demandware, Jira, Confluence, Zephyr, eBay V11, StoreNet, UsableNet, HP ALM 11.52, ServiceNow, ECP Manager, CIQ, ExactTarget, Bazaarvoice, OMS, Splunk, JanRain, Payeezy, Medellia, InstartLogic, Site24x7, ResponSys, Google Tag Manager, Azure, SoapUI 5.2.1

Confidential

Responsibilities:

• Performed Functional testing ISPU (StoreNet) / AOS before being launched into 1300+ Stores across US / Canada
• Written Test Cases, Test Scripts & performed functionality of Confidential .com across various hardware & software environments
• Performed thorough Regression of the Site during Database migrations

Confidential

Responsibilities:

• Resolution of Service Now tickets that are reported by Customers, Store associates, internal users
• Verified changes that are part of monthly planner are implemented in Confidential .com both in Desktop & Mobile versions of the Site
• Resolved CIQ by debugging issues in ECP Manager when SKUs, Prices go offline before their end of promotions

Confidential

Responsibilities:

• Written RTMs & Test Scripts uploaded to Zephyr for execution
• Performed functional testing of Confidential .com across various hardware & software environments for both US & CA versions
• Validated various Feed Data such as Item, Price, Store, Navigation etc that is coming from SAP is in the right formats & is successfully ingested into Demandware platform

Confidential, Phoenix, AZ

QA Lead

Responsibilities:

• Creating Test Plans & Test Cases for the entire Confidential 1.0 project
• Updating Test Execution Matrices & communicating results with Development Manager
• Converting Manual Tests into Automated Test Scripts using Record & Play tools
• Developing SQL scripts to query billing related data.

Environment: C#, .Net, Jira, SQL Server, Agile Scrum, Share Point, Microsoft VSTT

Confidential, Phoenix, AZ

UAT Test Lead

Responsibilities:

• Developed Test Strategies for multiple projects and worked with Testers in various locations towards the successful execution of Test Cases
• Performed Admin activities for HP Quality Center tool providing User Access
• Provided multiple sessions on using HP Quality Center
• Provided UAT Project Metric Reports on various projects to the concerned teams and these reports have provided information on the overall UAT Status of the projects
• Worked on several projects and provided complete UAT support. Projects such as: Audit Relations Databases, SPO Tool Enhancements - Phase III, IONC Database Rewrite, CRRU Payoff Quote Improvements, OCC Consent, Tango and WMMSC Distribution Report

Environment: HP Quality Center 10

Confidential, Tempe, AZ

Quality Management Engineer

Responsibilities:

• Developed numerous Regression Suites for many projects with-in USAirways.com
• Learned about Regular Expressions and written numerous Regexes that helped in Automating previously not-automatable work items
• Developed plug-ins that have proven to be invaluable in Functional Testing
• Code Reviewed Peer’s work and provided necessary input
• Acted as a Development Quality Assurance Lead during major product releases performing sanity checks using Load Runner & TFS

Environment: MS Visual Studio 2008/2010, Team Foundation Server 2008/2010, C#.Net 3.5/4.0, Load Runner

Confidential, Phoenix, AZ

Sr. Performance Engineer

Responsibilities:

• Recommended use of new tools such as Shareware Teamviewer 4 & Freewares Apache JMeter & WebLink Validator
• Developed expertise in writing VB scripts using QTP 9.2
• Lead Internal Clients in developing Client Expectations Criteria and performed UAT along with Internal Clients
• Recommended & used Freeware WebLink Validator
• Used Shareware TeamViewer 4 for off-shore meetings
• Used Load Runner for Load Testing
• Developed generic automation scripts in VB using QTP 9.2
• Scripted guidance to perform BETA testing & UAT
• Monitoring resources through successful completion of BETA Testing & UAT
• Logged defects using Rational ClearQuest
• Linked all the defects to the requirements
• Created Test Cases in Excel
• Written Test Matrices in excel & maintained in ClearCase
• Functionality Testing of the application using Rational Functional Tester
• Logged defects using Rational ClearQuest
• Authored and executed GUI Test Scripts in Excel
• Reviewed Design & Requirement documents
• Recommended & used WebLink Validator
• Verified Look & Layout of the website
• Tested cross-browser functionality using Rational Functional Tester
• Checked for broken links, grammatical errors using WebLink Validator
• Built Regression Test suites in VB script using Quick Test Pro
• Maintained Data Sheets in Mercury Quality Center
• Optimized QTP scripts for Regression Testing the application with various data sources and data types
• Created Reusable Actions used Global Data Sheets and Local Data Sheets for running those modules
• Mapped custom objects to standard objects and inserted GUI, Bitmap and Text checkpoints to compare the current behavior of the application being tested to its behavior in the earlier version using QTP
• Parameterized the fixed values in checkpoint statements, created data tables for the parameters and wrote Functions for the parameters to read new data from the table upon each iteration i.e; performed Data-driven Testing.
• Maintained Test Finding Documents in Excel
• Authored and executed GUI & XML Test Scripts
• Performed Keyword driven testing.

Confidential, Tempe, AZ

Software Quality Engineer

Responsibilities:

• Testing XML Web Services via Web Services portal by sending individual jobs
• Executing multiple jobs via Batch Server and analyzing the result sets of received through Batch Server
• Occasionally acted as a liaison between QA Lead Manager and the off-shore team
• Involved in process of the conversion of the product from legacy environment to newer platform
• Reviewed Design documents & participated in Enhancement meetings

Confidential, Scottsdale, AZ

System Test Engineer

Responsibilities:

• Conducted Off Shore QA meetings and reported Testing Findings to the top management
• Lead 3 different off-shore product QA teams
• Involved in developing Templates for QA documents such as: Test Plan, Test Case documents, Test Case Traceability Matrix, Pre-Testing Acceptance Criteria Email, Post-Testing Results Email
• Interviewed and hired QA personnel for the QA department.
• Laid out Bug flow Process during the entire SDLC
• Outlined Bug escalation process with in the QA team
• Defined Bug description steps for the QA Team
• Involved in purchasing in new hardware (QA Sand box, different platforms) and software (VMware) for the QA department
• Responsible for introducing Jira (Bug Tracking Software) to the TeamUsed shell scripting to check the status of the Interaction URLs
• Responsible for functional testing of three different versions of the application - I2A R5.1, I2A R 5.2 and I2A 5.2.5
• Involved in purchase of sand box used for Testing
• Tested applications in Beta, Pre-Production, Production environments during new releases and patches
• Involved setting Client Acceptance Testing criteria and verifying the application against the criteria
• Conducted weekly meetings with off-shore QA Team and informed executive team about the QA progress
• Performing data validation of the report data against its sources such as search engines and other internal products like Bid2Action
• Introduced Load Runner to the project for Load Testing purposes
• Used Shareware TeamViewer 3 for off-shore meetings
• Verifying the application adherence various data integrity checks
• Outlined Bug escalation process
• Developed email templates such as Pre-Testing Acceptance Criteria Email, Post-Testing Results Email
• Developed templates for various QA documents such as: Test Plan, Test Case Document and Test Case Traceability Matrix
• Responsible for analyzing the need and introducing VMware to the QA process
• Involved in purchasing new software and hardware required for the product
• Introduced Load Runner to the project for Load Testing purposes
• Developed System Test Plans based on Requirement Documents for various versions of the product from B2A R1.3 to B2A R1.7
• Tested applications in Beta, Pre-Production, Production environments during new releases and patches
• Conducted weekly meetings with off-shore QA Team and informed executive team about the QA progress
• Put together a Regression Test Checklist in Excel that could be executed for intermediate releases
• Performed data validation between the data in the application against the data in search engines
• Performed User Acceptance Testing for B2A R1.7 that was developed off-shore
• Used Shareware TeamViewer 4 for off-shore meetings
• Defined Bug Description steps and outlined Bug flow process
• Used shell scripting to check the status of the daily bids

Environment: LINUX, Perl, PHP, Postgres, pgAdmin III, pgSQL, Mantis, Excel

Confidential, Tempe, AZ

Software Quality Engineer

Responsibilities:

• Responsible for implementing ‘Measurement Logic Subsystem’
• Writing Ant test targets
• Implementing EMMA for code coverage of Unit & Integration tests

Environment: Windows XP, Tomcat Server, JDK 1.5, Oracle 9i, MySQL, Eclipse 3.0, EMMA, JUnit, HTTPUnit, MockStruts, Jupiter plug-in, Quantum DB