Application Support Analyst Resume

PROFESSIONAL EXPERIENCE

Application Support Analyst

Confidential

Responsibilities:

Understanding of the entire application, including data transferring process from/to SAP and TAS.
Resolved version and data format incompatibility issues by making changes to the interface code between SAP and TAS.
Took ownership of recurring problems that involved multiple teams, for example, investigated and fixed a shared batch job that was failing due to unexpected conditions.

Quality Assurance

Confidential

Responsibilities:

Understanding of the entire application from back - end data processing/analytics to data display on the web front-end. Established an internal knowledge web site which collects complex requirements for teams.
Created a set of SQL commands for development team, which was crucial to the successful implementation of WalletShare automated testing.
Taking both business analyst and quality assurance responsibilities for support team, while at the same time providing software testing for development team.
Extracting test data for uncommon test scenarios, which required understanding of business logic, control flows in DST Vision product and SQL command. Providing consultancy for other project teams.

Quality Assurance

Confidential

Responsibilities:

Created detailed defect reports which were recognized by the project manager and were used as good examples in class.
Effectively managed tasks and deadlines from multiple projects concurrently.