SUMMARY:

• About 12 years’ experience in IT field which is involved in Quality Testing Independent Verification And Validation of various Software projects both in onsite (U.K and Australia) and offshore in various roles(Test Manager, Test Lead, Test Analyst, Test consultant, Test solution Architect, Test coordinator) exclusively in telecom domain.
• Extensive working knowledge in telecom service provider domain in OSS/BSS involving Customer care, order management, Provisioning, Billing on both production and test environments (SIT, E2E, UAT, BRT,BAT ).
• Lead, managed, contributed individually and technically various UAT, SIT, ST projects related to OSS/BSS in billing, CRM, Provisioning
• Extensive experience in OSS, BSS stack testing. (SIT) which involves CRM systems like Siebel, people soft and Net cracker, provisioning systems like provident and Collection, Revenue management systems management systems like Tallyman Billing systems like Single view, Arbor etc. Extensive experience in billing configuration testing (Arbor, Single view) and prepaid billing, charging testing (IN environment, Radius or Diameter)
• Extensive experience on telecom product catalog management, order entry, order negotiations, order decomposition, and the orchestration of all tasks involved in fulfilling telecom orders.
• Worked for Clients like Cox,Sprint, British Telecom (BT), SingTel Optus, 3 mobile Hutchison 3g, in both Wireless and Wireline
• Extensive experience in managing of testing CRM applications and also in analytics testing.
• Accomplished and integrity - driven professional offering over 12 years of extensive experience with strong concentration and enormous success in QA project management with client-focused delivery and maintaining a track record of releasing high quality products within proposed schedule and budget.
• Extensive experience in dealing the projects in a telecom, insurance and Health care domain
• Experience in managing and coordinating geographically distributed QA teams, good experience in working in TDD Approach and Agile Method, SDLC Planning & Management, vendor management, Test automation, and outsourcing by defining continuous improvement processes, presiding over lively brainstorming sessions, building consensus, recognizing and accelerating peer's strengths, delegating the "right" task to the "right person", and building powerful QA Team
• Extensive experience in managing and execution of projects which deals with System testing, End to end testing, System Integration testing(SIT), User Acceptance testing, Automated testing, Performance testing
• Good communication and presentation skills.
• Managed and maintained testing competency team in offshore-onsite model
• Experience in Risk management, Stake holder management, Test estimation, scheduling.
• Hands on experience in preparing test Strategy and test Plan for all types of testing and deriving test metrics which tracks progression of project.
• Extensive experience in coordinating with business users for various business scenarios and also experience in converting them to Test cases or scenarios
• Involved in response to various RFPs, Estimation, Commercial modeling
• Extensive experience in Resource management and mentoring
• Extensive experience in Test solution, Accelerators preparation, reusable assets preparation and implementation
• Hands on experience using, Quality Center,QTP,Test director
• Analyzing test results and reporting. Expertise in Japanese Language.
• . Certified QTP (Quick Test Pro) product Specialist from Mercury.
• Extensive experience in Managing and leading DWH/BI, SOA based projects.

TECHNICAL SKILLS:

Functional Areas: Customer Relationship Management, Telecom service provider

Software testing types: User Acceptance testing (UAT), System Integration Testing(SIT),Business Acceptance or readiness testing,System testing(both manual and automation

Managerial skills: Status reporting, Resource Mentoring, resource management, Conducting effective meetings, task management, project plan, Risk management, Cost analysis, Proposal writing

Software/Tools/Middleware/: JSP, Java Applets, Java Beans, Java Servlets, MQ series,, Vitria, WebLogic, XML SPY Tool, UNIX, SOAP UI,TIBCO,Vordel SOAP box

Network/Telecom/RT/Systems Software: Singl.eView,Prepaid -IN

Programming Languages: C#, HTML, Java, XML, XSLT

Software Engineering Methodologies/Tools/Technologies: .NET Framework, Quick Test Pro, SOFTWARE TESTING, Six Sigma, Webload,Agile testing

Data Warehousing: ETL Extract, Data stage, Abinitio

Databases: MS SQL Server, Oracle 10i, Oracle 8.x, Oracle 9i, SQL Server 2000

SOA testing tools: SOAP UI, Vordel SOAP box.,ITKO LISA

CRM Tools: Siebel, Peoplesoft

Provisioning and OSS applications: Provident, Prepin

Software Engineering Methodologies/Tools/Technologies: .Agile, water fall model, V model, Test estimation techniques, Spread sheet reporting, QTP, ITKO LISA,MS project,Quality Centre(QC)

PROFESSIONAL EXPERIENCE:

Confidential - Newark,NJ

Test Lead/Architect

Environment: J2EE,TIBCO,WeblogiC,UNix, ORACLE,ETL,Peoplesoft, Singleview, Tallyman,Starteam, Testdirector,ASF, HSBC Red, PrepaidVoucher Management system,Provident

Responsibilities:

• Prepared test strategy and plan
• Preparing Test Strategy, Test Plan and TOM.
• Developed test cases for product catalog management, order entry, order negotiations, order decomposition, and the orchestration of all tasks involved in fulfilling telecom orders. O
• Executed test cases involves lifecycle testing and System integration testing regarding to FOCUS, ZOO. Executed test cases for CCOM/Customer Care and order Management through all channels (SFE, DFE,WSG). o Order creation, Tracking and verification of the order through various downstream systems from People soft o Analyzes retail and whole sale Stack OSS and BSS regarding to billing and Customer care, Order management for TOM preparation o Work allocation to team members and monitoring to team members o Identifying Critical systems to carry systems integration and E2E testing • Test daily report, Weekly sending to Managers •
• Conducting team meeting and also IR(Defect) calls • Involves with Various Component leaders for bug fixing and status of bugs • Coordinating with delivery manager for proper delivery of system • Trace ability matrix with requirements • Identifying main test scenarios from HLD • Prioritizing the scenarios • Test Summary report creation • Finalizing the strategy and approach towards end to end testing. • Discussing the various defects and observations with various system’s contact persons and finding solutions. • Going through scenarios document and selecting ideal scenarios for regression • Creating live calls and testing the billing related application at various levels(Mediation, rating, Formatting, Print BILL, E-Bill).Involved in MNP port in and port out service orders testing

Confidential

Test Manager and Test Architect

Environment: People soft, Single view, Tallyman, Experian, Unix, Weblogic

Responsibilities:

• Maintained 50+team peak size
• Prepared test strategy and plan
• Test estimation & solutioning
• Technical road map design for project
• Reviewed artifacts
• Forecasting the risks top mangement
• People management
• Technical issues trouble shooting
• Mentoring and the resources
• Status reports and dashbords
• Cost analysis
• Test scheduling
• Appraisal of resources
• Resource and billability fore cast
• Perifod

Confidential

Test Manager and Test Architect

Environment: People soft, Single view, Tallyman, Experian, Unix, Weblogic

Responsibilities:

• Prepared Test Strategy, Test Plan for various projects dealing with different requirements which deals integration with Peoplesoft, Single view, Data intelligence ETL system, Revenue management systems like Tallyman• Worked for several projects and various CRS testing for the Client• •Developed high level test scenarios for each project after analysing various BSS systems regarding to the collection management, Segmentation of customers, event tracking etc• Reviewed test cases which had written by testers•Developed test cases which involves regression testing and System integration testing through all channels.
• Prepared Regression suite for each project•Prioritised the test case depending on requirements •Customer creation, Tracking and verification of the order through various down stream systems(Total collection life cycle )•Interacted with external vendors for test scenario preparation, test data preparation requests.Work allocation to team members and monitoring to team members o Creating and maintaining the test data •Test daily report, Weekly sending to Managers •Conducting team meeting and also involved in IR(Defect) calls and meeting•Involves with Various Component leaders for bug fixing and status of bugs

Confidential

Test Lead and analyst

Environment: Siebel(Focus),XML,Tuxedo Middle Ware,(Staffware,Mainframes(GSMIS), J2EE,TESTDIRECTOR

Responsibilities:

• Preparing Test Strategy, Test Plan and TOM. o Developing the testcases from TOM and uploading in Test Director o Executed testcases involves lifecycle testing and System integration testing regarding to FOCUS, ZOO. Executed testcases for CCOM through all channels(SFE,DFE,WSG). o Order creation, Tracking and verification of the order through various down stream systems from siebel o Analyzes retail and whole sale Stack OSS and BSS regarding to billing and Customer care, Order management for TOM preparation o Work allocation to team members and monitoring to team members o Identifying
• Critical systems to carry systems integration and E2E testing Test daily report, Weekly sending to Managers Conducting team meeting and also IR(Defect) calls Involves with Various Component leaders for bug fixing and status of bugs Coordinating with delivery manager for proper delivery of system Trace ability matrix with requirements Identifying main test scenarios from HLD Prioritizing the scenarios Test Summary report creation Finalizing the strategy and approach towards end to end testing. Discussing the various defects and observations with various system s contact persons and finding solutions. Going through scenarios document and selecting ideal scenarios for regression Creating live calls and testing the billing related application at various levels(Mediation, rating, Formatting, Print BILL, E - Bill).Involved in MNP port in and port out service orders testing

Confidential

Tester

Environment: Mainframes(CASS),Keenan-Arbor billing system,Teradata(DatawareHousingSystem, Oracle with TOAD)

Responsibilities:

• Involved in end to end testing of Post paid billing process. Creating Aaccounts and configuring rateplan from mainframe systems. Processing the Accounts from Legacy system(CASS-Mainframe) to Arbor environment. Creating the Accounts, Usage, plans from Kenan-Arbor customer environment. Running the jobs(BIP,BIF)
• Processing the information and generating extracts from ARBOR using various jobs. Verifying the Arbor tables for the information regarding to the customer and his bill. Creating,terminatinating,reinstating the accounts,products,packages,contractsregarding to Customer in ARBOR. Creating and changing the INvoice summary, printing the bill, creating the bill oversize image in the Arbor. Running the Queries from Teradata system(Datawarehousing)and verified the data. Involved in writing testcases for ARbor and datawarehousing systems. Raising defects and coordinating with vendors . Created test plan,test objective matrix and also traceability matrix. Involved in High level meeting with delivery manager and produced status reports updates and escalated risks for the project delivery.

Confidential

Test Leader

Environment: Mainframes (CSS application), EJB, XML, Inet Macros, Kintana, VSS, Oracle, Java,JSP,Weblogic

Responsibilities:

• Analyzes retail Stack OSS Identifying Critical systems to carry systems integration and E2E testing Prepares Test Strategy and test Plan. Developed time line diagram Involved in Test Environment creation Work allocation to team members and monitoring to team members Test dairy report sending to Managers Conducting team meeting and also PR calls Involves with Various Component leaders for bug fixing and status of bugs Coordinating with delivery manager for proper delivery of system Traceability matrix with requirements Identifying main test scenarios from HLd Prioritizing the scenarios Test
• Summary report creation Finalizing the strategy and approach towards volume testing. Discussing the various issues with related persons and finding solutions. Going through scenarios document and selecting ideal scenarios for volume testing Retesting of some scenarios for Change requirements Testing for new functionality for new CRs. Completed all transitions (from BT, to offshore) successfully and before deadlines

Confidential

Tester

Environment: Mainframes (CSS application), EJB, XML, Inet Macros, Kintana, VSS, Oracle, Java, JSP, Weblogic

Responsibilities:

• Consists of more than 30 subsystems we identify 6 critical systems (CSS, SMART, SPG ATEWAY, IMPALA, BRASS) for carry End to end testing. Involves in test plan and approach. Developed and executed test cases. Involved in volume testing (Performance testing). Test data creation Finalizing the strategy and approach towards volume testing.
• Discussing the various issues with related persons and finding solutions. Going through scenarios document and selecting ideal scenarios for volume testing Retesting of some scenarios for Change requirements Testing for new functionality for new CRs. Impala component Testing. Completed all transitions (from BT, to offshore) successfully and before deadlines

Confidential

Tester

Environment: Siebel, Informatica, Oracle, TOAD, VSS, Webload, Java, JSP, Inet macros, Kintana

Responsibilities:

• As a Key Member in project, was responsible for the following: Preparation of Test Data, Test Specification, Test Log, Tractability matrix, Bug reports Keeping track of all the important mails send by Onsite, Involved in functional testing of various modules such as opportunity audit, revenue, opportunity audits revenue etc. Coordinating with onsite resources in smooth manner that yields greater productivity and quality Creating test environment.11.Executed 1100+ test cases12. Exploration of Kintana bug tracking tool Logging the bugs in Kintana tool Developed performance metrics by doing performance testing Automated performance testing

Confidential

Test Manager

Environment: J2EE,MQ seriesWeblogiC,UNix, mainframes,Finacle, ITKO Lisa

• Involved intransistion plan, knowledge transistion phase and set up the offshore tezam which scaled upto 20 resources.
• Prepared Automation test strategy with SOA testing tool ITKO LISA, which yields 30% of cost benefits to the client responsible for master test plans, environment configurations, application installations and testing schedules
• Appraisal of resources Reosurce and billability fore cast
• Lead process improvement activities to identify and resolve quality related issues across organizational boundaries.
• Delivered 5 projects and various CRS as test manager and leader
• Involved in Test estimation using various techniques
• Involved Test Summary and exit report creation and sending to various owners
• Coordinated with delivery manager for proper delivery of system Prepared Trace ability matrix with requirements•Involved in Root cause analysis of defects
• • Discussed and coordinated for the various defects and observations with various system’s contact persons and finding solutions

Confidential

Test Manager

Environment: Winrunner,SQL server,Terminal emulator plugin

Responsibilities:

• Involved in Full STLC, Coordination with Onshore team, Defect Reporting, making test Strategy/plan like HLP, MLP etc.
• Leading a testing team of 15 members that are divided between 3 tracks i.e. Manual, Automation and Performance Testing.
• Create UAT Test Strategy, UAT Test Plans and UAT defect reporting.
• Managing testing activities like regression, browser, accessibility, performance and cache ability testing according to the testing schedules and scope.
• Expertise in Analysis of Requirement documents, Design documents & Business Rules.
• Designed the Automation Testing Framework for the regression testing and actively involved in review of manual test scripts and QTP automated test scripts.
• Actively Involved in hiring test professionals for own internal testing team.