SUMMARY

• Determined and Organized Senior Quality Specialist, having 9 years of experience with exceptional leadership abilities and detailed knowledge in Software Testing domain. Recognized as an effective and consistent tester, proficient in testing strategies of manual testing and the use of automation tools.
• Experience in creation and generation of Test plans, Test Data, Test Objects, Test cases, Test Reports; an energetic Test coordinator and a self - motivated team player; experience in extensive and deep functional testing of the SAP’s CRM (Customer Relationship Management) web applications; Have successfully delivered roles as SAP Senior Quality Specialist and SAP Service Consultant at Confidential
• Good experience in Project coordination managing onsite-offshore teams leading a team size of 7 members.
• Expertise in Regression, functional, compatibility, usability testing of web applications.
• Experience working with developers and Business Analysts and lead the Quality team at all stages of the project.
• Proficient in creation of Test plans, Test objects, Test cases, Test Data and execute Test scripts, document Test results and generate Test reports.
• Knowledge in usage and concepts of Selenium WebDriver/RC/IDE, TestNG, Eclipse IDE using Java Script.
• Trained in latest version of UFT (QTP) and exposure to Quality center concepts.
• Assigning work to QA team and involve in capacity planning for new project proposals.
• Experience in Defect tracking cycle and generating bug reports/ Test Result reports.
• Coordinating with the Solution Management team to ensure the availability of test environment and test systems.
• Efficient in problem solving, troubleshooting functional and technical issues.
• Lead and participate in Scrum meetings, SRS review meetings and Partner testing activities. Experience in Performance monitoring of live systems.
• Experience in Consulting and Remote customer support, mainly with US clients.
• Experience working in SAP CRM, SAP ERP, SAP APO, SAP EWM systems and a good customizing knowledge of SAP CRM system.
• Experience in constructing efficient High-level Test Design Documents for Automation testing.
• Actively contributed in User acceptance testing, Change Requests and Enhancement pack / Support pack releases.
• Proven communication, analytical and presentation skills in delivering Test documentations.

TECHNICAL SKILLS

Testing Types: Manual testing, Automation Testing, Functional Testing, Business Process Testing(BPT), Regression Testing, Solution Validation Testing, Web application testing, Web UI Testing, Browser Testing, Security Testing, Compatibility Testing, Usability Testing, System Testing, Localization Testing, Customization testing, Accessibility Testing, UAT, Sanity Tests

Testing tools: Knowledge and trained in usage of Selenium WebDriver/RC/IDE, TestNG, Eclipse, UFT(QTP) and beginner level exposure to ALM (Quality Center)

Functional Areas: SAP CRM Service, SAP CRM Marketing, SAP CRM Sales, SAP ERP, SAP CRM and SAP ERP Performance Monitoring, Security Operations Management, Anti-Virus applications

Programming Languages (Mid-level experience): Java Script, HTML, DHTML, SQL, VB script, XML, JSP,C/C++,OOPS concepts

Software Engineering Methodologies: SDLC, STLC, Scrum, Agile, Lean, Waterfall methodology

Operating Systems: Windows 8, Windows 7, Windows NT/ 2000/ XP / Vista (All flavors) (Japanese and English versions), Windows Media center, Mac OS

Browsers: IE, Firefox, Safari, Chrome

Databases: SQL, Oracle, MS Access

Environment: Specific Technical Skills: Groupware, SOA concepts, Web Services

Project Management: MS Office, MS Excel, MS PowerPoint, MS Project

PROFESSIONAL EXPERIENCE

Senior Quality Assurance Analyst / Test Coordinator

Confidential

Responsibilities:

• Worked with the Business Analysts and arrived at the testable user requirements.
• Participated in the design walkthroughs to better understand functional and technical requirements.
• Experience in Data driven framework using Excels sheets and Data tables.
• Involved in Test planning, Test co-ordination leading the QA team in creating the Test Objects, Test cases, Test Case execution and generating Test Reports.
• Involved in Test Environment setup and Test Data preparation and identified the test scenarios which needs to be automated.
• Create Traceability matrix to map requirements to test cases and arrive at the Test coverage.
• Involved in both Manual and Automation testing using Selenium WebDriver/IDE.
• Knowledge in Selenium locators, Selenium commands, creating Instances, Selenium Grid.
• Used Eclipse IDE for scripting and debugging the code.
• Exposure to TestNG to run the tests and generate reports.
• Have been trained in latest version of UFT (QTP) and have a good beginner level understanding of UFT and its concepts.
• Have good understanding of OOPS concepts and knowledge of Java script required for Selenium.
• Involved in cross browser and cross platform testing using Selenium.
• Involved in Regression testing, Sanity testing, Functional testing, manage and test change request related modules.
• Document and Report software defects using defect management tool.
• Prepared project documentation reports, Use case scenarios and User story.
• Have mentored and delivered knowledge transfer sessions to junior colleagues.

Confidential, Philadelphia, PA

Service / Support Consultant

Responsibilities:

• Participate in remote service delivery sessions for customers in USA and Canada.
• Proficient in client interaction and understanding the client needs and issues.
• Assisted many US customers in their Going Live sessions.
• Troubleshooting of showstopper issues, 2nd and 3rd level performance issues in the customer’s SAP live systems. Knowledge of SAP Basis Administration.
• Evaluating the impact of the reported issues on our client’s business and monitoring the Early Watch reports for customers periodically and proposing necessary services for their SAP systems. Create Session reports and action plan for customers.
• Monitor and provide consulting to improve system performance and stability for operation of customer’s SAP systems.
• Render Database tuning and Database Parameters Optimization services for improving system performance and stability.
• Timely completion of remote technical preparation and analysis of customer systems.
• Experience in delivering the below Remote sessions to customers: Going Live Analysis and Verification Session Going Live Functional Analysis and Verification Session Going Live Database Migration Session Going Live Support Session Database Tuning session for expensive SQL statements Business Process Performance Optimization session Early Watch Session Security Optimization services
• Manage technical risk to ensure optimal performance, availability and maintainability of the customer's SAP systems.
• Liaising with development, senior support consultants, knowledge databases, and working remotely on customer systems, to identify bugs and missing product functionality and coordinate in delivering the fixes through SAP note releases.
• Documenting solutions for known issues and provide consulting to customer queries.

Senior Quality Specialist/ Test Lead

Confidential, Palo Alto, CA

Responsibilities:

• Involved in Test planning, Test co-ordination including external consultants from partners, test progress monitoring and message handling.
• Lead the QA team in creating the Test Objects, Test cases, Test Case execution and generating Test Reports using in-house Test Management Tool.
• Worked in Task Definition and Assignment to team members and assessment of product readiness.
• Responsible for Test System set up and maintenance of SAP CRM’s module.
• Created Traceability matrix, analyzed Test coverage and authored user story.
• Mid-level exposure in SAP's internal automation tool ECATT and automation of SAP portal applications using Selenium.
• Involved in automating SAP Web channel applications using Selenium IDE and Selenium Web Driver.
• Knowledge of writing and executing Selenium Test scripts in Java, Eclipse concepts.
• Knowledge in usage of Selenium locators, Selenium commands, Debugging methods, HTML, CSS and XPath.
• Assessment of Automation Test Specifications, Test Design and identified the Test Scripts to be automated using Selenium.
• Experience in Business Process Testing (BPT) of SAP CRM, SAP ERP, SAP APO and SAP EWM systems.
• Contributed in Specification and Design reviews with the developers.
• Have been an active member in suggesting continuous improvement of SAP Quality Management process.
• Support enhancement pack planning and steering for releases and coordination with different teams like knowledge management, software logistics and development.
• Good experience in customizing knowledge of SAP CRM Test systems.
• Have been involved in the analysis of the new features and Change Requests and coordinated the activities of QM including Test Monitoring and Test Management with the Solution Managers and Development team.
• A member of Concept Visualization team in deriving Dynamic Test Script.
• Responsible to conduct Status call meetings, Scrum Meetings and reporting the Test coverage and statistics to the management and met the deadlines on time.
• Delivered product with high quality and got direct appreciations from Development managers.
• Knowledge in usage of SAP BW Reports and Analysis, ESOA, Web Services, BADI implementations, ACE, Master Data, Business Partner and Organization concepts.
• Experience in Framework Testing, Business Process testing, Customer Messages Testing, Accessibility Testing and Expert Testing and Smoke Testing.
• Have mentored my junior colleagues and have presented knowledge sharing sessions and preparing Test Documentations including lessons learnt and error analysis.

Senior Software Engineer/ Test Lead / QA Tester

Confidential

Environment: Windows NT/ 2000/ XP/ Vista (All flavors) (Japanese and English versions)

Responsibilities:

• Coordinated and adapted Interactive management strategy interfacing between the clients and the offshore team.
• Represented team’s concerns and update the Risk status and probability figures to the clients.
• Performed the role of Quality Assurance Test Engineer and Bug evaluator.
• Performed Functional Testing of the Anti-virus security application in 5 consequent releases.
• Lead and participated in the Research and analysis team, evaluating and analyzing the competitor products in the Anti-virus security industry.
• Designed the process flow for the team which explains the test strategies and methodologies for the testers involved in the project.
• Involved in Post Project Analysis and post audits.
• Lead the QA team in the requirements change phase and monitoring the Change Evaluation and Change Requests.
• Submitted more than 40% of overall bug break-up ratio out of 15 member team and got direct appreciation from the client at Onsite.
• Involved in Test Bed preparation, Test system set up and Test Landscape.
• Managed team of 5 members and responsible for Test readiness review activity and primary supervisor of bugs raised.
• Worked as Onsite coordinator for Security Application Testing Services supporting project manager with execution of Change and Defect Management.