SUMMARY

• 8 years of extensive and diversified experience in Analysis, Design of Manual and automated testing for Client/Server and Web applications.
• Experience in quality assurance of Software Development Life Cycle (SDLC) specializing in Quality Assurance Process and Methodologies (including Agile, Waterfall, Rup).
• Good understanding of health insurance policies like HMO and PPO and proven experience with HIPAA 4010 EDI transaction codes such as 270/271(inquire/response health care benefits),276/277(Claim status), 834(Benefit enrollment), 835(Payment/remittance advice), 837(Health care claim).
• Involved in analyzing business and development specification documents to design test requirements and procedures.
• Strong Knowledge on CMM and Six Sigma Methodologies standards.
• Strong Knowledge on ISO 9000 standards.
• Strong experience in analyzing and testing Healthcare Applications and Insurance.
• Thorough knowledge and experience in Health Care industry experienced in testing healthcareERP solutions and other claim processing solutions.
• Participated extensively in EDI/HIPAA and Health Claims.
• Worked in ICD 9 and ICD 10 codes and involved in migration from ICD 9 to ICD10.
• Responsible for manual testing for 837 formats.
• Developed test plan of HIPAA 5010 on EDI 837, 835, 270/271.
• Perform compatible testing with different browsers like Chrome, Firefox and IE.
• Extensive experience in Unit, Functional, Integration, Regression, User Acceptance, System, GUI, Load, Stress, Performance & Black Box Testing.
• Expert in writing queries, bridge scripts in SQL and PL/SQL using SQL Developer during testing of different databases such as SQL Server, ORACLE and DB2 LUW.
• Proficient in formulating test plan and requirement traceability matrix.
• Expertise in creating Bug Reports using tools like Quality Center/ALM, Jira and Clear Quest.
• Excellent expertise in Mercury automated testing tools like Load Runner and Quick Test Pro/UFT.
• Develop database test scripts using database checkpoints.
• Developed the scripts with Descriptive Programming using VB Scripting.
• Detailed knowledge with Object Oriented language environment.
• Experience in using complex SQL statements.
• Involved in testing ASP, .Net and Oracle applications.
• Implemented the process, procedures and policies for the entire QA process using IEEE testing guidelines.
• Proficient in developing Test Plans, Test Scenarios, Test Cases and Test Reports.
• Excellent Experience in Defects Tracking in the Application.
• Implementation and utilization of Microsoft TFS (including Microsoft Test Manager 2012)
• Assisted Business Analyst in UAT.
• Excellent Documenting skills, detailing skills and listening skills.
• Excellent professional and analytical skills coupled with interpersonal, communication and self - organizing skills describing a committed team player.

TECHNICAL SKILLS

Testing Tools: Quick Test Pro/UFT, Quality Center/ALM, Load Runner, Jira, SoapUI.

Operating Systems: Windows, UNIX, MS-DOS

Languages Known: C, C++, Java, SQL, PL/SQL

Databases: Oracle, MS-SQL Server, DB2 LUW, MS Access

Web Technologies: HTML, DHTML, XML, Excel, VBScript, JavaScript, CSS

Version Control: SharePoint 2013, Clear Case, PVCS, Visual Source safe

Other Tools: Siebel, WiseGUI, Ms-Visio, Ms-Project

PROFESSIONAL EXPERIENCE

Confidential, Fargo, ND

Sr. QA Analyst

Responsibilities:

• Defined Quality Assurance plans for client initiatives that provided measures of the results to the business objectives.
• Involved in gathering business requirement, studying the application and collecting the information from developers.
• Functional testing of ICD-10 in claims, adjustments and other areas affected by the changes.
• Prepared Test Plans and writing test cases based on business functional requirements.
• Produce various testing artifacts including test approach, test data strategy and final test evaluation summary documents.
• Created project testing strategy after understanding the business needs based on BRD’s & FRD’s.
• Divided testing effort between testing team members for developing and execution of test cases based on what SDLC methodology that project was using, Agile, Rup or waterfall.
• Delegated task to testing team in the absence of the Team Lead and assisted the QA team with Jira, ALM, SharePoint and Siebel.
• Communicate test decisions based on test results to stakeholders.
• Analyze bugs with business and SME’s to prioritize reported defects in daily stand ups.
• Divide and delegated bugs to correct Developing team using Jira and Reports produced from Jira.
• Attended daily status meetings to report on the progress of testing effort and discuss testing results with project managers and project architects.
• Performed end to end, cross platform, cross browser testing Functional, Load and Regression testing of 5 new web portals.
• Developed test plan for testing of HIPAA 5010 on EDI 835, 837, 271/272 file processing.
• Collaborated testing effort with third party vendors as per requirement changes and bug fixes.
• Develop database test scripts and performed database Integrity Testing.
• Organized and facilitated User Acceptance Testing with Business Users.
• Used SoapUI to do testing on web services call’s, and WSDL’s for all portal projects.
• Used Quality Center for maintaining, execution of test cases and Jira for defect management.
• Conducted result analysis using online monitors and graphs to identify bottlenecks in the server resource using Load Runner.
• Participated in the project planning session and gave estimates of the project work.
• Lead all User Acceptance Testing effort by providing the necessary support to the business users.
• Provide performance reports, dashboards and status reports to verify test execution including test and issue tracking, daily meetings, test summaries and test case movement progress according to plan.
• Analyzed and made specific recommendations on improvements that can be integrated into business processes.
• Developed testing strategy and then implemented those strategies, for database and other artifact of share point migration from Sharepoint2010 to Sharepoint2013.
• Manage multiple testing projects across multiple technologies simultaneously within the portfolio ensuring a common testing approach.
• Off exchange Registration and payment gateway testing of Affordable Care Act, aka "Obama care" in house implementation for Confidential .
• End to end and Regression testing of on-exchange registration process connection to Confidential and affiliated systems.
• Lead from testing team for implementation and then utilization of Microsoft TFS (including Microsoft Test Manager 2012) as ALM tool for all SDLC efforts.

Environment: Quality Center, Microsoft Test Manager 2012 (ALM), Load Runner, SoapUI, Jira, Siebel, WiseGUI, Oracle, and Manual Testing, SharePoint 2013, Windows, Agile.

Confidential, Chattanooga, TN

QA Analyst

Responsibilities:

• Prepare test plans and writing test cases based on business functional requirements.
• Developed test plan of HIPAA 5010 on EDI 835, 837, 271/272
• Work with development, users and support groups to understand the application architecture.
• Attend meetings to outline and present Regression testing strategies and objectives.
• Manually performed User Acceptance Testing of FACETS implementation.
• Perform Functional/Regression Testing.
• Develop scenarios for Regression/Functional testing for automation.
• Generate automation scripts and test scripts using QTP for Regression Testing and the additional scripts are generated for each version.
• Use add-in from test advantage along with Quick Test Pro to handle the generic objects and user interface controls.
• Use descriptive programming in Quick Test Pro to handle the generic properties of the object.
• Use several runtime-functions to retrieve the properties of the object.
• Use the concept of parameterization to run the script with different set of input data values.
• Used Check Points, Regular Expressions, and Object Repository Administration extensively in QTP (Quick Test Pro).
• Worked with ICD 9 and ICD 10 standards.
• Develop database test scripts using database checkpoints and performed database Integrity Testing.
• Interact with developers to resolve for the defects, which would affect income generating functionality in production.
• Detect defects analyze and report the defects to the Developers using Quality Center/ALM.
• Used Quality Center for maintaining, execution of test cases and for defect management.
• Help in compliance with Health Care Reform and Patient Protection and Affordable Care Act (PPACA)
• Interact with Business Analysts and Developers during defect review meetings during the project.

Environment: MS Project, MS SQL, Facets, Quality Center (ALM), Visio, Windows, Agile.

Confidential, Philadelphia, PA

Quality Analyst

Responsibilities:

• Reviewing requirement, preparing and executing test cases, and report software defects.
• Performed black box, Functional, Integration, Stress and Regression testing of the website.
• Performed Regression Testing to verify various sections of the system to ensure that changes or fixes in the system not only work, but also do not adversely affect the remainder of the system.
• Created and executed SQL queries to validate the data, and used data manipulation language. (DML) to update the data in the database and verify with front end that application handles the changes correctly.
• Initiated defects and assigned to Development teams with appropriate severity levels.
• Actively participated to setup the test environment for the application(s) needs to be deployed on test environment.
• Validate different EDI formats and transactions under HIPAA 4010 compliance. (835 (Payment/remittance advice/ Explanation of benefits), 837(Health care claim).
• Used Quality Center/ALM to maintain Test Cases.
• Prioritized and reported defects using Quality Center to present documents and reports in weekly team meetings.
• Analyzed the results from online monitors and generated reports using Load runner
• Participated in weekly status meetings, conducted walkthroughs, documented proceedings.
• Modified and maintained test cases with changes in application interface and navigation flow.
• Conducted weekly batch testing to in corporate changes in new builds.
• Executed the performance testing using Load Runner to analyze the behavior of the application under different load conditions.
• Preparation of Requirements traceability matrix for HIPAA compliance, various business rules depending on the state and ensuring all the functionalities are in compliance.
• Provided the management with test metrics, reports, and schedules.

Environment: Quick Test Pro, Test Director, Windows, C++, Load Runner, PL/SQL, Oracle, and Manual Testing.

Confidential, Alpharetta, GA

QA Tester

Responsibilities:

• Performed Regression, functionality, System, front end, back end, negative, positive and User Acceptance Testing using Mercury Win Runner.
• Generated Real time load using Rendezvous points and Parameterization using Load Runner.
• Used Load Runner performance monitor to analyze the performance/stress/load condition of the application
• Load Runner was used to measure response times, network delays and test both server and application performance.
• Tested the system to verify the compliance with HIPAA in terms of privacy, security and standards and with Medicare and Medicaid regulations.
• Load test on the server side has been done by issuing a lot of queries and checked how the database reacts to it.
• Developed test cases and scripts for Functionality, Security, and GUI Testing.
• Conducted result analysis using online monitors and graphs to identify bottlenecks in the server resource using Load Runner.
• Conducted Load testing to generate the load on the server by creating Database Vuser scripts
• Planned and executed Back-End testing using SQL Queries to verify the dataflow from the database.
• Weekly Status meeting with Development and Management teams to discuss bugs and other issues.
• Created test cases and test scripts and executed test scripts.
• Actively participated in enhancement meeting and was responsible for weekly status updates. Troubleshoot new releases and production issues.

Environment: Oracle, ASP, Web logic, Windows, Win runner, Load Runner, Test Director

Confidential, Shelton, CT

QA Tester

Responsibilities:

• Involved in gathering business requirement, studying the application and collecting the information from developers.
• Created and executed manual/automated test scripts using Win Runner and Load Runner.
• Reviewed test assignments, developed test plans and scripts, and conducted test as assigned.
• Developed test procedures and test cases.
• Performed Backend testing and Data driven testing using Win Runner.
• Adopted Data Driven Methodology to test the application with different sets of data.
• Executed test scripts and reported the defects.
• Planned and executed stress tests using Load Runner.
• Conducted Performance testing using Load Runner
• Troubleshoot new releases and production issues.
• Updated, maintained, and promoted Test Plans and Scripts to Configuration Management for version.
• Performed regression testing after bugs were fixed.
• Bugs were reported and communicated using Test Director.

Environment: Oracle, Manual Testing, Windows, Win runner, Load Runner, Test Director.