SUMMARY:

• QA/IT Team Leader/Manager: 18+ years’ experience - Hands-on testing and ownership of entire QA function.
• GxP Project Methodologies-Life Science: Pre/post-Approval, Compliance Reporting
• RPA Project software/project management: Automation Anywhere/Blue Prism
• Proficient in creating/maintain Business Apps using MS Flow an MS PowerApps.
• RFP Collaboration/QA Cost Estimation
• Project Management - Supporting large-scale IT Projects
• Industry Domain Experience: Healthcare/Life-Sciences, Financial Services, ERP/HR, Wireless Cellular platforms, Retirement Plan Platforms, Electronic Payment Platforms, Insurance and Brokerage.
• Extensive hands-on experience in SQL data collection and analysis in Oracle and SQL Server environments.
• Focused Incident Management, Security, Support and testing and strategy in validating fraud prevention controls supporting commercial payments applications.
• Proficiency in Jira defect management platform and reporting, data extraction.
• Proficient in Executive presentations and Metrics reporting.
• Managing offshore/onshore team model.
• Skilled in implementing Continuous Improvement Methodologies and IT audit process management.
• Proficiency in the agile methodology and daily interaction with scrum master and team members& sprint planning and estimation.
• Testing and coordinating Agile testing programs running on Appian, MS Azure Cloud Platform. Microsoft .NET, BEA WebLogic and various middleware products.
• 18+ year’s high proficiency in all phase of testing of complex financial apps: System and User acceptance with focus on Automation.
• Development of traceability matrices- mapping business requirements to UAT test scenarios and system test scenarios.
• Development of both UAT & System Test strategies, scheduling and documentation and coordination with business users and IT.
• QA effort proposal analysis and creation & offshore resource modeling and estimation.
• Extensive daily tasks working with Unix & Linux OS environments, Oracle databases, SQL Server querying and data imports from production to test environments.
• Extensive partnering experience with IT Vendors for implementing IT Tools.
• Proficiency with presenting complex, technical projects and applications to business users & stakeholders in simplified manner.

TECHNICAL SKILLS:

SQL Server Tools: SQL Server Management Studio, SQL Server Business Intelligence

Languages: SQL, .Net, Java, Javascript, HTML, XML, Cobol

Cloud Computing: MS Azure Cloud Platform, Oracle Cloud, Appian

Operating Systems: Windows, UNIX (Sun Solar, HP), LINUX, Redhat open-source Linux, Mainframe

Databases: Oracle 11G, MS-SQL Server

Scripting: Unix Shell Scripting

Reporting Tools: Rally, Cognos, Ascent

DB Utilities: SQL Server Management Utility, Toad

Application Software: HP ALM-Quality Center, Automation Anywhere, MS Flow, MS PowerAPPS,Splunk, X-Ray, QRadar, JIRA, Loadrunner, Ascent, CA, ODI (Oracle Data Integration)

PROFESSIONAL EXPERIENCE:

Confidential - Mt. Olive, NJ

Responsibilities:

• Project Manager for RPA organization using Automation Anywere- Automation of Mars backoffice operational processes.
• Built and maintained Business Apps using MS Flow and PowerApps.
• Managed and implemented UAT testing processes supported by Confidential, Symphony & TCS.

Confidential - Somerville, NJ

Responsibilities:

• Manage team of 5 onshore and 15 offshore testers responsible for QA/Analysis/Quality Control for Ethicon MDRim portal- centralized, customizable platform that manages NPI and NPD for global application information, submission planning, regulatory activity status, agency correspondence and agency commitments across entire portfolio of products.
• Manage team deliverables and all GxP requirements including Test Script Pre & Post-Approval with SQA team and internal Compliance team.
• Defect Management- conduct daily stand-up calls with business stakeholders to assign business priority and release date for defects.

Confidential - Philadelphia

Responsibilities:

• Manage team of 15 onshore and 5 offshore testers responsible for E2E testing for Xfinity Mobile platform- Startup wireless platform rolled out 2017
• Daily reporting and analysis of testing metrics using JIRA integrated platform- Atlassian Products,
• Defect Management- conduct daily stand-up calls with business stakeholders to assign business priority and release date for defects.
• Create and maintain dashboards in Zephyr/JIRA platform identifying bugs in ‘retest’ state, Test Case burndown charts, Defect leakage,
• Responsible for reporting daily Executive project status highlighting testing progress, ‘Gating’ Defects outstanding, tasks in-progress, action items and overall project health ‘R-A-G’ status

Confidential - NYC

QA Governance Audit Manager

Responsibilities:

• Tech Support Manager -Enterprise electronic payment platform:
• Managed tech support team: 5 onshore/22 offshore
• Offshore /Onshore Support Model.
• Manage Service Provider Governance Relationship.
• Build and maintain Incident Management Processes.
• Generate and analyze data supporting process improvements based on server admin support, data collection using tools such as Splunk and IBM Q-Radar
• Responsible for client-facing communication & Root Cause Analysis on Incidents.
• Weekly ITIL Metrics collection and Analysis

Confidential, Jersey City

Responsibilities:

• Managed 12-15 offshore & 6 onshore resources and managed on-site client relationships to solidify partnership with client.
• Conduct Test Strategy & Planning meetings with AXA IT & developed process and improvement plan based on internal QA audits done bi-annually.
• Focused testing strategy on fraud prevention in the area of credit card payment flows.
• Manage QA Test environments and coordinate data staging with DBA and IT partners- Create test plan identifying key risks before and during QA, UAT phases prior to final sign-off with business and IT stakeholders.
• Developed and executed Loadrunner scripts to simulate web traffic on new Health Platform: included providing logic for data points & provided analysis of results to senior management for response time, breakpoint, and max #hits/sec that new platform could manage.
• Managed both system test and UAT analysis & planning
• Create and formalize Test Metrics Reporting templates for AXA to report QA status and progress.
• Perform as hands-on tester with extensive knowledge of AXA platforms and functionality.
• Create technical documentation for enhancing the testing quality and knowledge transfer of AXA Annuity/Retirement application features.

Confidential

QA Test Manager

Responsibilities:

• Promoted to QA Testing Manager and managed 4 offshore resources and 3 onshore testing analysts in support of the electronic Payment application.
• Conduct IT and UAT Test Strategy & Planning meetings with IT and Business stakeholders.
• Conducted daily status calls with IT and business stakeholders to formulate status and assess risks, current defect status for executive reporting.
• Worked with business stakeholders to implement numerous credit card/ identify theft fraudulence business logic controls around payment and payment reversal flows.
• Developed traceability matrices mapping business requirements to both UAT and System test cases.
• Developed performance testing documents and strategy to simulate production-like volumes hitting numerous web-services and batch jobs.
• Conducted Load Runner tests and analyzed results for recommendations to senior managers on applications using Java tools to automate and simulate user volume.
• Manage Test environments and coordinate data staging with DBA and IT partners.
• Create and formalize Test Metrics Reporting templates for Confidential to report QA status and progress.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Create technical documentation for enhancing the testing quality and knowledge transfer.
• Selected and interviewed staff consultants for new hires.
• Delegated work assignments and collaborated with interfacing teams to develop integration test plans.

Confidential

UAT Test Manager

Responsibilities:

• Coordinated User Acceptance Testing strategy with 4 offshore resources and 3 onshore testing analysts in support of the electronic Payment application.
• Conduct UAT Test Strategy & Planning meetings with IT and Business stakeholders.
• Conducted daily UAT status calls with IT and business stakeholders to formulate status and assess risks, current defect status for executive reporting.
• Perform as hands-on tester UAT tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Managed UAT responsibilities for Data Center relocation impacting 25 applications requiring in the new data center location. This was required due to divestiture of Confidential FIOS customer assets to Frontier.
• Extensive testing and installation of network components within systems environment.
• Conduct Test Strategy & Planning meetings with IT and Business stakeholders
• Developed performance testing documents and strategy to simulate production-like volumes hitting numerous web-services and batch jobs.
• Conducted Load Runner tests and analyzed results for recommendations to senior managers.
• Manage Test environments and coordinate data staging with DBA and IT partners.
• Create and formalize Test Metrics Reporting templates for Confidential to report QA status and progress.
• Create technical documentation for enhancing the testing quality and knowledge transfer.
• Selected and interviewed staff consultants for new hires.

Confidential

IT QA Team Lead

Responsibilities:

• Coordinated testing strategy with 3 onshore testing analysts in support of the finance applications supporting FIOS cable, TV and broadband products.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Conduct Test Strategy & Planning meetings with IT
• Provided weekly QA status readouts to executives and provided recommendations on automation options and performance testing requirements.

Confidential

QA Performance Testing Lead

Responsibilities:

• Developed System and Performance Test Plans in support of VZW wireless data billing systems.
• Lead performance testing engineer identifying breaking points and areas of weakness in enterprise apps with web front-ends.
• Executed performance tests simulating production-level backend traffic via ordering and billings apps invoked via the front-end. This performance testing was summarized in management reports and presentations.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Developed and maintained team web pages and process documentation
• Represent QA team in change control and process improvement efforts across the wireless data team.
• Performed application system test - verifying test results matched customer expectations and analyze defects until root cause was identified working closely with developers and DBA’s.

Confidential

UAT team coordinator

Responsibilities:

• QA& UAT Team Leader and System Analyst responsible for testing and maintaining AP multimedia web portals and backend processes.
• Developed partnership with UAT team of business users and created methodology for user acceptance testing.
• Created UAT testing plans to include tracing of business requirements, use-cases to all IT testing activities and ensure final sign-off from IT and business stakeholders was done via formal review of UAT test results, coverage of Traceability matrix and assessment of risk based on this coverage and open defects, etc.
• Lead performance testing engineer identifying breaking points and areas of weakness in enterprise apps with web front-ends.
• Executed performance tests simulating production-level backend traffic via ordering and billings apps invoked via the front-end. This performance testing was summarized in management reports and presentations.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Developed and implemented test strategy for validating media content and distribution applications using .NET, java front-ends and UNIX, Windows back-end apps.
• Enforced software development teams use of QA processes
• Build and maintain 3 QA environments
• SQL Server DB, performance measurement and load testing

Confidential

UNIX Tester

Responsibilities:

• I performed as consultant in lead testing role supporting UNIX processing environment for AT&T Toll-Free Number provisioning System.
• I worked extensively in HP UNIX backend environment monitoring system performance and performing functional testing. I was responsible for developing and maintaining configuration management across (3) test environments.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Installed software builds and patches in web, application and database servers.
• Performed Connectivity testing with external interface partners using Corba,Connect Direct, FTP, XML, TCP/IP protocols
• Developed and implemented general diagnostic procedures for environment defects
• Produced Environment Configuration Diagrams

Confidential - Roseland, NJ

UNIX QA Tester

Responsibilities:

• I developed 2 detailed technical process documents illustrating ‘How To’ prepare “regression’ test data and execute system testing tasks required to validate application for large-scale release with minimal rework.
• Generated Defect Reports providing supporting documentation and present these defects in daily meetings with developers and QA members.
• Developed System Test plans and traceability matrices utilizing system requirement and system design documents.

Confidential

QA Tester/Business Analyst

Responsibilities:

• I Performed system/end-to-end testing with the mainframe/Unix applications in support of AT&T residential long-distance billing application
• Validated the enhancements to AT&T Long Distance billing application.
• Developed system test plans and test cases- ran walkthroughs with project team for these test ware components.
• Participated in QA/Testing project meetings representing testing group to improve and streamline processes.
• Implemented process improvements to automate data transfers and file creations used for interface testing.
• Developed technical documentation to administer system testing of all systems and applications.

Confidential

IT Team Leader

Responsibilities:

• Developer and Technical lead in support of HR record keeping applications: 401k, Pension, Defined Benefit Plans.
• Performed as lead in production support issue resolution.
• Utilized SQL to develop ad-hoc reports for HR customer service team.
• Developed and documented SAS conversion program to integrate new 401K data into DB2 environment.

Confidential - Bridgewater, NJ

QA Tester/Business Analyst

Responsibilities:

• Performed as a business analyst as a liaison between development team and end users to develop system requirements for Confidential 401k recordkeeping systems: testing all functions including withdrawal and loan limits, contribution rates, investment methods across portfolio.
• Performed as QA tester to certify functionality of 401K recordkeeping system to ensure all requirements identified were met within functionality of system.
• Conducted knowledge sharing sessions with end-users and IT teams to explain the flows of the ‘new’ application, its outputs and usability prior to and during rollout.
• Prepared technical documentation on functionality after testing and analysis was performed

Confidential - Somerset, NJ

Customer Service Rep-ML Retirement Plan Group

Responsibilities:

• Performed as lead clerical analyst for Confidential Retirement Plans/401K Customer transactions.
• Performed UAT testing on functional enhancements to tax reporting system and 401k recordkeeping system.
• Handled incoming calls from ML customers assisting with tax questions related to their 401K Plan and/or IRA plans held within Confidential .