SUMMARY

• Possess 5 years of professional experience as Quality Assurance Engineer testing web application, content management, telecom, client/server, command line, REST APIs and back office applications in various operating systems.
• Proficient as Lead QA engineer managing resources onsite and offsite in both manual and automation testing in cloud based business communication solutions using agile methodologies.
• Expertly analyze user stories and develop test plans, define test cases, develop and automate test scripts.
• Experience in all phases of Software Testing Life cycle - Validation, Acceptance, Compatibility, Functional, Integration, Regression, Performance, UI, backend, and Smoke Testing.
• Expert in finding complex bugs and communicate test results via defect and bug reporting tools.

TECHNICAL SKILLS

Operating Systems: Windows, Macintosh, VMware, Linux, and Unix Programming Java, HTML5, CSS3, Coffee Script, Java Script, Shell Scripting

Web designing Software: Adobe Dreamweaver, Illustrator, Photoshop, and Flash Databases MySQL, Hadoop

Web / Application Server: Apache Tomcat

Test Case Management: Target Process, Bugzilla, Windows SharePoint portal, HP Quality Center, Jira

Tools: & Frameworks: Selenium Webdriver, TestNG, Apache Maven, IntelliJ, Firebug, Jenkins, GIT, JUnit, Spinner, Wireshark, T- Shark, Saucelabs platform, Alfresco, HBase, SauceLabs, Browserstack, Splunk, Entlib

Methodologies: Agile

PROFESSIONAL EXPERIENCE

Confidential, Mountain View, CA

Senior QA Engineer

Tools: and Technologies: Firebug, Browserstack, Entlib, Splunk, Quality Center, JIRA, Oracle

Responsibilities:

• Worked on testing and releases of e-alerts for mortgage accounts, loan payments module in mobile banking and website re-design project following Agile methodologies
• Performed functional, regression and smoke testing for each release cycle
• Performed cross browser testing on various browsers and platforms combinations using Browserstack
• Performed testing on Control Center which is used by Customer Service Representatives
• Used Splunk and Entlib for collecting Webservice logs
• Added test cases and created test runs in Quality Center
• Used JIRA as a project management tool for creating Features, User stories, Testing tasks, and bug tracking

Confidential, Mountain View, CA

Lead QA Engineer

Tools: and Technologies: Firebug, soft phone, mobile and desk phones, Jenkins, Saucelabs testing platform for UI, GIT, intelliJ, Apache Maven, Selenium Webdriver and TestNG, MySQL.

Responsibilities:

• Lead onsite team of 4 interns and offshore testing team of 2 in India
• Serve as point of contact for entire team for domain knowledge of the product
• Facilitate Sprint planning for manual and automation testing for every sprint cycle
• Create and execute UI automation cases using Selenium Webdriver and TestNG frameworks
• Execute end to end testing and black box testing
• Review test cases and automation test scripts from the team and provide inputs
• Assist teams in execution of both manual and automation tests
• Review test results from the team and prioritize defects working with development and operation teams
• Perform integration testing - Cybersource Payment gateway system, Aria billing system, BillSoft Tax system, MondayCall services for Salesforce, Polycom desk phones provider, CounterPath for Soft Phone
• Performed Cross Browser testing on various browsers and platforms combinations using SauceLab cloud platform.
• Demonstrate the features developed in the sprint cycle to product team

Confidential, Mountain View, CA

QA Engineer

Tools: and Technologies: Firebug, T-Shark, Wireshark, soft phone, mobile and desk phones, Jenkins, Saucelabs testing platform for UI, Google Analytics, Alfresco, Hadoop, Hbase, MySQL, Shell scripting

Responsibilities:

• Worked on deploying builds on TEST environment using Jenkins
• Certified the builds when all defects were cleared and promoted to beta environment
• Worked on data export from HBase to MySQL to run reports for business operations
• Worked with HBase shell commands to access HBase for testing
• Worked on testing back office, web, voice and mobile applications, content management and CLI commands for REST APIs
• Worked on debugging application logs, webserver logs, packet captures for calls using Wireshark to identify problems, IVR testing
• Worked on Load balancer testing verify balancing algorithm
• Worked on Integration Testing of various third party services CounterPath Soft Phone, Salesforce.com, ScanSource
• Worked on Google Analytics
• Performed Browser Compatibility testing on following browsers: Firefox, IE, Safari, Chrome on Operating systems: Windows XP, Vista, Windows 7, MAC/OS X and iPad/iOS
• Prepared flight plan for production deployment
• Trained and led 4 interns

Confidential, Mountain View, CA

QA Engineer

Tools: and Technologies: Bugzilla

Responsibilities:

• Wrote test plans and test cases from the requirements document
• Performed manual testing of the application according to test case document
• Reported bugs in Bugzilla
• Recorded test cases in Selenium IDE and debugging the script

Confidential, Ashburn, VA

QA Engineer

Tools: and Technologies: HP Quality Center

Responsibilities:

• Wrote test cases for each use case in Quality Center (QC)
• Created test cases for positive and negative test scenarios and conducted functional testing
• Performed manual testing of the web application and software download process according to test cases defined and approved
• Worked with developers, system engineers, and testing teams until applications defects were closed

Confidential, San Jose, CA

Web Designer

Tools: and Technologies: Adobe Illustrator, Dreamweaver, Photoshop and Flash, HTML, CSS, Java Script

Responsibilities:

• Created logos for consulting companies
• Developed website for a product development company
• Developed website for an IT consulting company