PROFESSIONAL SUMMARY:

• Experience entails Manual and Automated Quality Assurance, Business Analyst, and Developer s.
• Nineteen (19) years’ experience as an IT professional. Fifteen (15) years quality assurance and testing experience using manual and automated methodologies for both functionality and performance. Seven (7) years IT business analyst and application development, four (4) years leading projects or small teams. A team player that is detail oriented and customer focused.
• Core competency as QA/BA Analyst on ambitious software development efforts done under Agile and with contemporary Java frameworks. Have collected user stories, written test plans, identified cases/scenarios/tests from requirements or user stories, written tests, executed, and referred defects for resolution. Experienced manual tester with deep understanding of web UI and the SQL databases that power today’s applications.
• NT 4 Microsoft Certified Systems Engineer, performed ground - up server builds. Experience with hardware/software, troubleshooting and security.

TECHNICAL SKILLS:

Languages: Java, SQL, XML, HTML

Databases: SQL Server, MS SQL Query Analyzer, DB2, IMS, Oracle, Quest, SQL Plus, data warehouses, ETL

Environment: s: Client / server, web, mainframe, portals, mobile phone / tablet, EHR, Maven, Git, Agile, iOS, Android

Tools: Jira, TestRails, Selenium, Mercury Quick Test Pro - Test Director - Managed Services - Business Availability Center - Quality Center - HP ALM - HP OpenView, Compuware TrackRecord, Rational - ClearCase, RTC, UML, use cases, DevTrac, ProductView, PDM, Mercurygate TMS, TFS, TIBCO, Curam, SOAP

Industries: Health Care, Finance, Insurance (life, property/casualty, health), Mortgage / Lending, Medical Technology, Pharmaceutical, Building Materials, Engineering, Marketing, eCommerce, consumer retail, logistics, transportation

Regulatory: HIPAA, FDA, Sarbanes / Oxley, NASD, Product Data Management, Content Management, Dodd / Frank

PROFESSIONAL EXPERIENCE:

Confidential, St. Paul

Quality Assurance Analyst

Responsibilities:

• Ran tests in custom automated frameworks (Visual Studio / C# / Selenium)
• Wrote test cases (SQL queries) to validate ETL data migration activities
• API testing with SOAP

Confidential, Eden Prairie

SR. UAT / Mobile Testing Analyst - Consultant to Confidential

Responsibilities:

• UAT tested to ensure adherence to the business sponsor’s functional requirements
• Tested across a selection of Apple, Android phones, tablets, and emulators to validate that web application functionality was identical in mobile environments.
• Executed tests in Selenium Webdriver using an Eclipse / Java framework.

Confidential, Bloomington

Quality Assurance Analyst - Consultant to Confidential

Responsibilities:

• QA resource on team responsible for functional and algorithmic integrity of the Home Health application. Wrote tests, built local environments for tests, executed tests, typically with elaborate SQL validation. Validated both desktop and tablet environments.
• Added to project in Minneapolis at a time when application was purchased by Confidential, was important in the stand up of professional QA norms in the PCC Minneapolis software office.
• Major project / sprint: successful, granular QA examination of application’s behavior when timezone functionality was enhanced.
• Executed tests in Selenium Webdriver using an Eclipse / Java framework.

Confidential, St. Paul

Quality Assurance Analyst - Consultant to Greentree

Responsibilities:

• Identified cases from requirements, wrote comprehensive test suites, executed tests for unit testing. Referred defects for fix and followed up for resolution.
• Regulatory framework is Dodd / Frank, HAMP, DOJ and Treasury. Development methodology is Agile with 2 weeks sprints. HP ALM and Microsoft TFS is used for tasking and tracking.
• Testing is done with manual manipulation of UIs, but with necessity for considerable backend data setup done by SQL query writing.

Confidential, St. Paul

Lead Quality Assurance Analyst

Responsibilities:

• Conducted user acceptance testing of a revamped eCommerce portal tailored for Confidential ’s many clients in the restaurant / hospitality industry. As a lead and single point of contact for UAT, tested, ordered defect resolution from the vendor, and signed for acceptance on conclusion of the project.
• Unit and system tested Confidential ’s new TMS (transportation management system). Tested a logistics process that spanned from order entry to delivery, and validated transmission ETL / XML files over all points between as data was mapped to new systems.

Confidential, Maplewood MN

Quality Assurance Analyst

Responsibilities:

• Identified cases from requirements, wrote comprehensive test suites, executed tests for unit testing. Referred defects for fix and followed up for resolution.
• Microsoft TFS / VS was used for tasking and defects, MS Test Manager was used for writing and executing.

Confidential, Minnetonka MN

Quality Assurance Analyst

Responsibilities:

• Authored and executed complex tests within aggressive sprint schedules.
• Participated in daily standups to report progress, communicated with developers and analysts nationwide to complete collaborative tasks and user stories.
• HP Quality Center was used for testing. Rally was used for Agile tasking and defect reporting.

Confidential, Eagan, MN

Lead Test Coordinator

Responsibilities:

• Served as the liaison and coordinator between business, systems, and vendor organizations during the acceptance test.
• From requirements wrote and managed business tests (Clearquest) for the Individual Health portal acceptance. Wrote daily reports and chaired daily teleconference. Maintained test results and fix validation.
• Validated defects, entered them to tracking, and furnished documentation to the vendor (Connecture).
• Assigned test case loads, managed testing to the project schedule, provided risk analysis.

Confidential, Arden Hills, MN

Sr. Quality Assurance Analyst

Responsibilities:

• Wrote and executed tests, compiled test results, held reviews, and guided documentation to approval within an FDA regulated environment.
• Acted as the testing subject matter expert for search, ProEngineer, and visualization functionality for Windchill.

Confidential, Golden Valley, MN

Lead Quality Assurance Analyst - Consultant to Honeywell

Responsibilities:

• Led a small group responsible for the Product Acceptance and System Integration testing for a new Honeywell thermostat. Examined both functionality and system performance using manual and automated (scripting) techniques.
• In an engineering lab environment, Tested embedded software using a combination of manual GUI manipulation and electronic simulation and monitoring.
• As Lead, was the subject matter expert and mentor on matters of test execution methodology for our team.
• Responsible for the coordination and acquisition of system, hardware, and information resources for our team.
• Assigned test case loads, managed our testing to adhere to the project schedule, directed defect tickets to the proper development resource, and provided progress reports to our manager.

Confidential, Golden Valley, MN

SR. Quality Assurance Analyst - Consultant to Allianz

Responsibilities:

• From requirements, wrote and managed Allianz’ test cases (Test Director / Quality Center) for the commission splits project. Generated daily defect tracking reports (ClearQuest). Compiled the project’s results document.
• Used SQL Analyzer and SQL Plus queries to perform pre- and post- ETL validation and reconciliation of warehoused agent data. Validated backend algorithms that perform commission and premium crediting. Validated reports.
• Designed and executed cases that tested enhancements to web-client based CRM and life / annuity applications (iPipeline).

Confidential, St. Paul, MN

SR. Quality Assurance Analyst

Responsibilities:

• Wrote a detailed test plan to examine algorithms that calculate aviation service invoices in light of numerous variables for customer contracts, pricing, and regional taxation.
• Iterated several hundred cases in TestDirector, and used that tool to record results during manual execution. Recorded defects in Clearcase and corresponded with developers about fixes.
• Executed cases using a combination of GUI testing and report validation to determine passage / failure.

Confidential, Bloomington, MN

Incident Management - SR. Knowledge Analyst, SR. Monitoring Analyst

Responsibilities:

• Project lead on an initiative to build a knowledge portal and create its content. Led effort to convert 1500 technical documents from MS-Word and enter them into a Kanisa “Source” knowledge base. Oversaw and provided direction to a half dozen temporary data entry personnel.
• Collaborated with our director and company metrics analysts to create new, conforming Sarbanes-Oxley procedures for our internal help desk.
• Wrote a complete user guide “playbook” detailing how system performance guarantee data is provided to external corporate clients.

Confidential, Oakdale, MN

SR. Quality Assurance Analyst

Responsibilities:

• Acted as test coordinator for project stage gates. Assembled and compiled test procedure documents for software upgrade releases. Assigned test cases to QA analysts for execution.
• Executed test procedures on new and existing hardware/software platforms for Kodak’s 8900 DryView medical laser imager.
• Managed test documentation in Telelogic Doors tracking database program. Constructed report mechanisms to allow for efficient test management and exporting across platforms (ex., from Doors, to MS-Word, then to Domino).
• Researched and wrote test procedures for new product requirements.

Confidential, St. Paul, MN

Quality Assurance Analyst

Responsibilities:

• Used TVAL lending industry tool to crosscheck and verify the accuracy of system generated amortization schedules from different product groups.
• Wrote GUI tests from specifications, and entered, maintained them in TestDirector. Executed manual GUI tests, and reported defects.
• Performed stored procedure testing with SQL tools (Quest, Access). Verified return sets on creates, updates, deletes, against the master mainframe system.
• Performed cache list testing, verified that required lists and menus had been properly imported into new application.

Confidential, Oakdale, MN

Quality Assurance Analyst

Responsibilities:

• Wrote the software requirements specification document for the GUI/Local Panel and microprocessor subsystems of a new medical imager Kodak is developing.
• Wrote the design verification test plan for the GUI/Local Panel of the new imager.
• Installed/ghosted software engineering group’s latest XP software builds onto imagers, performed functionality and stress and load testing, and reported results for all.

Confidential, Eden Prairie, MN

Data Quality Assurance Analyst

Responsibilities:

• Testing, validating reports. Used MS SQL Query Analyzer to independently verify the data in new or enhanced MS- Access reports. Functional tested MS Access report applications.
• Test case management, entered and processed new cases in the company’s product administration systems.
• Constructed test procedures, attended requirement walkthroughs, reported defects, determined testing scope, and wrote test reviews.

Confidential, Cottage Grove, MN

Programmer and Business Analyst

Responsibilities:

• Development and unit testing of customized functionality for integration into Renewal’s Pivotal CRM package.
• Modeled workflows, used JAD and interviews to engage business partners and collect user stories, determine requirements for future system enhancements.
• Developing Crystal business reports with financial and sales performance metrics for use by our management teams.
• Maintaining, adding to documentation in system and release libraries.

Confidential, St. Paul, MN

Systems Analyst / Quality Assurance Analyst

Responsibilities:

• Migrated a Microfocus Workbench application and its associated COBOL libraries into the Met domain.
• Individually responsible for the migration of a Remedy application and SQL database into the Met corporate domain.
• Was the sole trainer for Met’s new Remedy development team in Warwick, RI, once migration was complete. Instructed from Remedy’s manuals, and my own custom documentation.

Confidential, Plymouth, MN

Quality Assurance Analyst, Change Coordinator, Annuity Underwriter

Responsibilities:

• Participated in large-scale, alpha test of Vantage life insurance administration system. Planned, developed, executed, and maintained test plans and test cases, created and maintained test data, tracked and reported defects.
• Constructed and maintained home office problem tracking within Prudential’s Remedy change management system.
• Worked first as an annuity underwriter, ensuring sales complied with state regulations, processing documents so policies could be issued.
• Certified mutual fund, variable product expertise. Held a NASD Series 6 license while at Prudential.