PROFESSIONAL EXPERIENCE:

Confidential, Chicago, Illinois

OCM Lead Consultant (Change Management Specialist III)

Responsibilities:

• Served as OCM Lead Consultant (CM Specialist III): Provided chang e management (CM) consulting services for IT Strategy and Communications within the Digital Technology Division of Confidential (UAL). Provided client OCM oversight for Statement of Work (SOW) activities performed by the Microsoft Adoption and Change Management (ACM) team. This SOW was created to help the IT portfolios manage transformation for the O365 Migration Project in conjunction with the transition to ServiceNow (SNOW). United client desktops and laptops are currently running the Office 2010 version of office. The
• Extended Support for Office 2010 expires on October 13, 2020. These clients need to be updated to the current version of Office, known as Office 365 ProPlus. This role assures that all aspects of change management from managing the change process, building plans, delivering change for the project and managing the process of how people use systems is structured to promote end user readiness and adoption. Confidential, Inc. is a major U.S. airline headquartered in Chicago, Illinois.

Confidential, Vienna, Virginia

Organizational Change Manager

Responsibilities:

• This effort involved the migration to the Microsoft Azure Cloud platform including the consolidation and movement of applications to the cloud where possible. IaaS online services, SaaS and the PaaS cloud platform were key considerations. Stakeholder interviews conducted in OKC and Calgary supported the development of key OCM deliverables such as the OCM Strategic and Tactical Plan (OCM S&T), The Communication Strategy and Rolling Communication Plan. Strong relationships were established between the executive, business and project sponsors as well as the cloud project manager and his technical team of cloud engineers and architects. The OCM S&T also provided additional organizational and leadership development feedback for future management consideration. Confidential Corporation is an independent natural gas, natural gas liquids, and petroleum producer, headquartered in Oklahoma City . Confidential , Inc. is a multinational company headquartered in Redwood City, California, that specializes in enabling global interconnection between organizations and their employees, customers, partners, data and clouds.

Confidential, Norcross, Georgia

Project Manager II (Global OCM Consultant)

Responsibilities:

• Served as Global Organizational Change Management Consultant: Provided change management (CM) services for the Infrastructure Services (IS) and Commercial, Digital and Innovation Divisions of Confidential . Provided simultaneous global CM support for up to twelve IT projects sponsored by the
• Business and Technology Services (IT Mergers and Acquisitions) organization affecting more than 74,000 end users across a 150 country footprint. The pillars of the CM structured services framework included stakeholder management, change impact and readiness assessments, communications, and sustainment. Assured perceptual and technical alignment (readiness) of the Project Change Triangle (PCT - business sponsors, project managers, and OCM) with the readiness needs of business stakeholders and impacted end users. Confidential is a global health care company that provides a broad range of branded generic pharmaceuticals, medical devices, diagnostics, and nutrition products.

Confidential, Chicago, Illinois

Organizational Change Manager (OCM Contractor)

Responsibilities:

• Served as Organizational Change Manager: Provided change management (CM) services for executive sponsors, line managers, stakeholders, project team and impacted personnel within the Wealth Management line of business (LOB). Through proven change management, and communications methodologies: implemented effective change readiness assessments, strategies and plans; coordinated OCM team building and engagement efforts between senior management and project support groups; built targeted schedules of reinforcement; diagnosed behavioral gaps and managed pockets of resistance through the design of corrective action plans and after action reviews. This was a major transformational business change ( corporate divestiture) that required a structured approach and demonstrated experience working with senior management. The divestiture was executed as planned.

Confidential, Burr Ridge, IL

Managing Partner

Responsibilities:

• Supporting the people-side of global and domestic IT, Finance, Insurance, Environment, Safety and Health ( Confidential ) projects
• Organizational Change Management (OCM)
• Management and Development (Lead or staff)
• Learning Technology and Online Course Development
• Communications Management
• Behavioral change agent
• Instructional Design (Lead or staff)
• Articulate Storyline and LCMS Coordination
• Communication Strategies and Rolling Communication Plans
• PROSCI (All phases)
• Performance Consulting
• Adobe Captivate, Presenter and Camtasia
• Stakeholder Management (for Change Management and )
• Sponsor collaboration and calibration
• Learning Strategist
• Microsoft Office Suite (including SharePoint website design and Social Media)
• Vendor Management (e.g. Narrations, Transcriptions, Publications)
• Resistance Management
• SME Advisory Board Coordination
• Customized and contingent behavioral approaches to Organizational Readiness
• Videoconferencing and remote Learning (Cisco WebEx and Microsoft Lync)

Confidential, Ft. Lauderdale, FL

Organizational Readiness (OR) Lead

Responsibilities:

• Served as Organizational Readiness Lead: Provided change management and communication services for the Service Cloud project. This project involved moving the Worldwide (WW) Customer Service and Technical Support teams from Siebel to Sales Force; developed and executed organizational readiness strategy, methodology and plans; built organizational readiness assessments and identified tools to manage the assessments; educated key stakeholders and business influencers on change-related activities and their responsibilities as change agents; ensured process improvement changes were integrated with on-going business initiatives and changes; developed and implemented readiness focused performance indicatorsincluding end user surveys, user adoption, and business value metrics.

Confidential, Bloomington, IL

Responsibilities:

• Organization Development Analyst (ODA)/Business Analyst (BA) - CTC Lead: Served as Change Management, and Communications Lead on more than 35 Systems and IT projects for the Business Application Frameworks (BAF) and Enterprise Customer Relationship Management (ECRM) Divisions.
• Coordinated staff development and OCM services including:
• Enablement, onboarding, coaching & mentoring for project personnel
• SME Advisory Board (SMEAB) and other stakeholder and sponsor collaborations
• OCM support for the SAP CRM to ERP software conversions
• Directed global Train -The -Trainer for offsite-offshore adjunct trainers (India, Canada, Scotland, Malaysia, United Kingdom, and China)
• Coordinated Lessons Learned Library (e.g. Business Intelligence, KPI and Knowledge Management (KM)
• Tools, Techniques and Deliverables:
• Used OCM methodologies including PROSCI ADKAR model along with other tools to create and implement a blended behavioral approach for internal group and sponsor assessments, resistance management, interpersonal, small group and conflict management
• Implemented project communication strategic and tactical planning tools
• Implemented performance management metrics and assessment techniques
• Created animated job aid multimedia simulations

Confidential, Kalamazoo, MI

Assistant Vice President of Learning Technology

Responsibilities:

• Served as Senior Project Manager for the Development Resource Center (DRC) project. This resource center was sponsored by National City’s Human Resources Division through the Organization Effectiveness Department and its Corporate Performance Group. Provided management and leadership performance consulting for more than 9,000 managers and executives (AVP through EVP levels).
• Coordinator of Central Registration
• Tele-Services Learning Specialist (Contact Center and Help Desk)
• “A Managers Guide to Orientation and Service Quality” multimedia project
• PeopleSoft 7.0 to 8.0 Upgrade
• Instructional design and e-learning conversion of 225 classroom courses

Confidential, Argonne, Illinois

Assistant Health Physicist, Radiation Protection Coordinator

Responsibilities:

• As a staff member of the Environment, Safety and Health ( Confidential ) division, provided technical services (Radiation Protection) for more than 5000 scientific, engineering and administrative staff and visitors. Facilitated performance and quality improvement (TQM), OCM and safety and health services for the following organizations:
• Coordinated the remedial, refresher and re programs. Provided project support for the conversion of instructor-led radiation worker to computer-based (CBT).

Confidential, Argonne, Illin ois

Health Physics Technician Senior

Responsibilities:

• Maintained radiological assistance readiness and performed surveillance activities to ensure that Health Physics safety procedures and controls remained consistent at maintaining exposures ALARA (As Low As Reasonably Achievable). This mandate was executed through monitoring and control of potential internal/external radiation exposure; development, review and revision of site specific action plans and radiation protection procedures; and ensuring radiological emergency response capability. This role required ongoing monitoring of hazardous operations involving dispersible forms of radioactive materials, sealed radioactive sources and radiation producing machines (e.g. X-ray diffraction devices, high energy accelerators and hot cell operations). My duties also required working closely with the Argonne Fire Department, Security and Plant Facilities and Services during radiological emergency response.

Confidential, Chicago, Illinois

Senior Area Sales Manager

Responsibilities:

• In this position, I was responsible for the recruitment, and supervision of up ten sales representatives in the promotion of a wide range of al products within the Chicago Metro Area. The program consisted of instruction in direct selling methods and strategies (approach, introduction, demonstration and closing techniques), sales psychology, and self-management (professional) skills.