SUMMARY:

• Confidential has more than 25 years of experience in all aspects of software development life cycle consisting of the following specialized areas: Quality Assurance, Testing, Business Analysis, Project Management, Application Support, Technical Support, Software Installation, and Software Configuration Management.
• He consistently meets customer requirements within given time frames and utilizes a broad knowledge base to resolve problems with excellent oral and written communication skills.
• He is always the consummate professional specializing in Quality Assurance who thrives in a high - pressure environment that demands advanced problem - solving skills. He has managed test teams of up to 30+ people and has been responsible for all Test Deliverables within his test teams. He has also been exposed to a multiple of test tools, including HP QC/ALM and JIRA.
• In all of his mandates, he has shown his ability to work in teams and developed excellent relations with colleagues and customers and is able to multitask in fast-paced work environments and meet critical deadlines. Confidential has reported directly to; CIO, Test Directors, Test Managers and has successfully managed those relationships.
• Over 25 years of vast experience in all aspects of software development life cycle consisting of the following specialized areas: Quality Assurance, Testing, Business Analysis, Application Support, Technical Support, Software Installation,, Project Management, Software Configuration Management.
• Experience Managing departments of up to 30 people
• Over 15 years of experience in Quality Assurance; 9+ years as Manager; 9+ years as Team Lead; 2+ years as Senior.
• Over 3+ years of experience as a Business Analyst.
• Over 10 years of experience in customer support. 6+ years as Manager; 4+ years as Team Lead.
• Over 10 years of experience in Research & Development.
• Ability to manage, team oriented, but capable of working independently as required. Comfortable with working with people at all levels.
• Self-starter, quick learner, task-oriented individual, motivated to be productive and a major contributor.
• Well-developed interpersonal skills such as negotiating, diplomacy, listening, etc…
• Hands on management style and highly organized with demonstrated leadership skills.
• Ability to withstand pressure and adhere to required levels of rigor and professionalism.
• Excels at establishing processes where processes lack or are non-existent
• Proven problem solving abilities. Highly results oriented.
• Bilingual.
• Excellent experience in Quality Assurance Management for large and complex cross-platform (Windows and UNIX) software.
• Good Knowledge of The Capability Maturity Model (CMM) - Standards and Guidelines for Improving the Software Process
• Good Knowledge of Rational Unified Process (RUP) and ISO 9001, 1994:2000 and TL9000 standards.

WORK EXPERIENCE:

Confidential

SENIOR QUALITY ASSURANCE LEAD

Responsibilities:

• Design and implement the test strategies/plans for each phase of the project.
• Review the test procedures/test cases/test scripts in collaboration with other project team members for every phase.
• Maintain the existing Process & Methodology. Identify and suggest any improvements.
• Provide High Level test effort estimates for the QA phases
• Assign requirements to the QA team.
• Defect meetings to review New defects by Severity.
• Responsible for sending out daily/weekly reports on the status of the defects.
• Responsible for sending out daily/weekly reports on the progress of the test execution.
• QA Tools used: Track progress of the testing project, testing done, testing to go, and testing completed using the Test Repository tool
• HP ALM 12.01 to monitor the defects and to manage execution results. It is also used as the Test Case repository tool.
• Conduct Daily QA scrum meetings ( Confidential QA, Confidential (PeopleSoft) and Confidential PeopleSoft (client) and XRM.
• Building a team spirit which encourages collaboration and helping one another when workloads fluctuate
• Responsible for communicating project status on a daily/weekly basis to the Project Director and QA Manager.
• Work with External partners - to coordinate testing including test environments
• Confidential for PeopleSoft sections
• XRM for Microsoft D365 and Power BI
• Major s:
• Coordination of UAT activities. The end users were from across most of Canada.
• A team dynamic where communication flows easily. Keep the environment positive and loose to reduce the stress levels.
• Provide Metrics and visibility to the Test Cycles of the Project.
• Participated in the procedures (triage, prioritize defects, change management, risk-based management approach) to ensure that defects are identified and addressed prior to releasing the product and help in approving the software for release.
• Providing objective input about the status of each phase with the project.

Confidential

SENIOR QUALITY ASSURANCE LEAD/MANAGER (of VCE Project)

Responsibilities:

• Designing and implementing test strategies/plans, test procedures/cases/scripts in collaboration with other project team members for every phase.
• Maintain the existing Process & Methodology. As we are audited by an external company after every phase of this project.
• Provide High Level test effort estimates for the QA phases
• The ability to analyze test requirements. Create QA tasks and assign them to the QA team.
• Daily Defect meetings to review New defects by Severity.
• Responsible for sending out daily reports on the status of the defects.
• Responsible for sending out daily reports on the progress of the test execution.
• QA Tools used: Track progress of the testing project, testing done, testing to go, and testing completed using the Test Repository tool
• Microsoft Test Foundation Server (TFS) to monitor the defects and Requirements associated to the QA Tasks.
• Microsoft Test Manager (manage execution results)
• Conduct Daily QA scrum meetings
• Building a team spirit which encourages collaboration and helping one another when workloads fluctuate
• Responsible for communicating project status on a daily/weekly basis to the Project Director and QA Manager
• Created a team dynamic where communication flows easily. Keep the environment positive and loose to reduce the stress levels.
• Provide Metrics and visibility to the Test Cycles of a Release Project.
• Participated in the procedures (triage, prioritize defects, change management, risk based management approach) to ensure that defects are identified and addressed prior to releasing the product and help in approving the software for release.
• Providing objective input about the status of each phase with the project.

Confidential

QUALITY ASSURANCE MANAGER / Project Manager

Responsibilities:

• Managing any Test Resources on the bench (up to 12 resources) or on Project mandates. Setting up sessions for (Microsoft TFS, Worksoft, IBM Rational Tools, Automation Tools (Experitest, JAMO)
• PM of the new Pegasie website.
• Plus the 3 previous External Contract assignments

Confidential

SENIOR QUALITY ASSURANCE MANAGER

Responsibilities:

• Drive Methodology change from Waterfall to Iterative and eventually into Agile.
• Spearhead the requests for New Test Environments and their setup (2 QA, 2 Development and 1 Pre-Prod Environments).
• Spear-headed the automation of “SANITY scripts” - these were used after each build/migration into the test environments.
• Spear-headed the automation of Regression Scripts or repeatable “critical” functionality. These scripts are used for regression and sanity testing.
• Create a Return On Investment (ROI) for the Automation.
• Building a work environment in which team members are encouraged to provide solutions to problems or enhance the current work practices
• Providing test effort estimates for the QA projects
• Designing and implementing test strategies/plans, test procedures/cases/scripts in collaboration with other QA team members
• The ability to analyze test requirements (implicit and explicit), failure modes, quality factors and specifications, provide bug isolation and work closely with the development team to help identify root cause of and resolution of software defects
• Guiding and mentoring the QA Team Leads
• Conducting 1-1 meetings with QA Team Leads and each QA resource
• Building a team spirit which encourages collaboration and helping one another when workloads fluctuate
• Ensuring that each team member is challenged on the tasks that they are assigned
• Track progress of the testing project, testing done, testing to go, and testing completed using the Test Repository tool
• Ensure the documentation and communication of test results using a Test Repository tool and issues (bugs) through an issue tracking system
• Responsible for communicating project status on a daily/weekly basis
• Representing the QA team in software design and support activities
• Playing a key role in promoting solid SQA best practices across the organization. This includes: building and implementing procedures, processes and strategies and the capacity to get buy-in from the rest of the organization to deploy the new process.
• Participating in the QA hiring process whenever required.
• Budgets analysis
• Development Plan Reviews of all QA personnel
• Performance Reviews of all QA Personnel
• Continued the automation for Regression - basically automating all the “key” business flows functionality.
• Some of these scripts were also used to automate sanity testing.
• Spear-headed the automation of “Sanity scripts” within the application - these were used after each build/migration into the test environments.
• Spear-headed the automation of “Test Data Creation”, multiple systems and back-ends. As this task was intensive during the test execution phase.
• Dashboard - Provide Metrics and visibility to the Test Cycles of a Release Project (multiple projects grouped within a Release)
• Improvements on the Overall Release Planning by suggesting the addition of (Kickoff Meetings, Design Freeze date, Code Freeze date, Test Cycles (Functional, System and SIT))
• Participated in the procedures (triage, prioritize defects, change management, risk based management approach) to ensure that defects are identified and addressed prior to releasing the product and help in approving the software for release.
• Providing objective input about the status of projects.

Confidential

SENIOR QUALITY ASSURANCE LEAD/MANAGER

Responsibilities:

• Drive existing Process & Methodology.
• Providing test effort estimates for the QA projects
• Designing and implementing test strategies/plans, test procedures/cases/scripts in collaboration with other project team members
• The ability to analyze test requirements (implicit and explicit), failure modes, quality factors and specifications, provide bug isolation and work closely with the development team to help identify root cause of and resolution of software defects
• Guiding and mentoring the QA Team (summer students)
• Conducting 1-1 meetings with Project Leads
• Building a team spirit which encourages collaboration and helping one another when workloads fluctuate
• Track progress of the testing project, testing done, testing to go, and testing completed using the Test Repository tool
• Ensure the documentation and communication of test results using a Test Repository tool and issues (bugs) through an issue tracking system
• Responsible for communicating project status on a daily/weekly basis
• Playing a key role in promoting solid SQA best practices across the organization. This includes: building and implementing procedures, processes and strategies and the capacity to get buy-in from the rest of the organization to deploy the new process.
• Dashboard - Provide Metrics and visibility to the Test Cycles of a Release Project.
• Participated in the procedures (triage, prioritize defects, change management, risk based management approach) to ensure that defects are identified and addressed prior to releasing the product and help in approving the software for release.
• Providing objective input about the status of projects.

Confidential

QA AUTOMATION MANAGER

Responsibilities:

• Manage the QA Automation specialists.
• Review/analyze the requirements of the projects and determine what kind of testing effort will be required for the project.
• Create a Test Automation Plan which includes the Software Testing strategies to be followed and used.
• Provide estimates to management (time, resources). Review with management the test budget.
• Create the Work Breakdown Structure (WBS). A plan that shows the tasks, the time of each task, the resources assigned to each task and any dependencies between tasks.
• Manage Test Resources (monitor progress and any issues they have). Review resource allocation (tasks assigned to test resources) created by the team leads.
• Constant positive motivation of test resources because of heavy workload and tight timelines (overtime and weekends required).
• Make sure the coding and documentation standards of Confidential are being followed:
• Validate that the deliverables are meeting the quality needs of the customer.
• Testing documents are kept updated and in the central location.
• Review that the Test Cases in ALM have been updated to be current.
• Escalate issues about the project (Requirements (Changed or Added), Defects blocking team, Issues to Environments, any issues related to Resources) to the QA Director.
• Document the risks and discuss (with Director and Team Leads) how to mitigate the risks.
• Timely delivery of any testing milestone. (Shuffle and re-focus resources to problem areas).
• Review Test activities
• Test Resources Performance Progress (test cases assigned, Results (executed, passed, failed, on hold, defects found, status of those defects), etc …)
• Testing Reports (test case coverage, testing percentage complete and defect analysis (trends, ratio of opened vs. closed - per day, week, etc …)
• Conducted a daily scrum meeting to review the progress and report any issues that any team was encountering (SMEs, Bas and Team Leads).
• A Daily Testing Progress Report was compiled and sent to all of test resources on the 3 projects.
• A Daily/Weekly Status Report was communicated to each QA Director (depending on the Director’s p).

Confidential

SENIOR QUALITY ASSURANCE MANAGER

Responsibilities:

• Determine where QA Automation for the CIO side can be implemented within the CF Siebel Application.
• Scope and determine the hardware equipment needed for the Automation scripts.
• Spear-headed the automation of “navigation scripts” - these were used after each build/migration into the test environments as a means to jump start the Oracle DB issues encountered after each of these builds/migrations.
• Spear-headed the automation of Regression Scripts or repeatable “critical” functionality. These scripts are used for regression and sanity testing.
• Create a Return On Investment (ROI) for the Automation.
• Building a work environment in which team members are encouraged to provide solutions to problems or enhance the current work practices
• Providing test effort estimates using an estimating model for the QA projects
• Designing and implementing test strategies/plans, test procedures/cases/scripts in collaboration with other QA team members
• The ability to analyze test requirements (implicit and explicit), failure modes, quality factors and specifications, provide bug isolation and work closely with the development team to help identify root cause of and resolution of software defects
• Guiding and mentoring the QA Team Leads
• Conducting 1-1 meetings with QA Team Leads and each QA resource
• Building a team spirit which encourages collaboration and helping one another when workloads fluctuate
• Ensuring that each team member is challenged on the tasks that they are assigned
• Use a combination of scripted (analytic) and exploratory (heuristic) testing techniques in conducting QA on our products
• Track progress of the testing project, testing done, testing to go, and testing completed using the Test Repository tool
• Ensure the documentation and communication of test results using a Test Repository tool and issues (bugs) through an issue tracking system
• Responsible for communicating project status on a daily/weekly basis
• Internalize customer problems and goals, and identify usability and user-interface concerns
• Documenting work-around solutions when a release requires it
• Participating in Issue Triage as required depending on the Severity of the Issue reported
• Representing the QA team in software design and support activities
• Playing a key role in promoting solid SQA best practices across the organization. This includes: building and implementing procedures, processes and strategies and the capacity to get buy-in from the rest of the organization to deploy the new process.
• Participating in the QA hiring process whenever required.
• Budgets analysis
• Development Plan Reviews of all QA personnel in the CIO side
• Performance Reviews of all QA Personnel in the CIO side
• Jump starting the QA Automation team for the CIO side (Spear-headed the automation for Regression - basically automating all the “key” business flows functionality.
• These scripts were also used to automate sanity testing.
• Spear-headed the automation of “navigation scripts” within the application - these were used after each build/migration into the test environments as a means to jump start the Oracle DB issues encountered after each of these builds/migrations.
• Total of 3 Automation resources - Hired 2 Automation specialists.
• Increased team from 6 to 25 full time resources
• Changed the ratio of Full Time vs. Consultants
• From 80% Consultants to 30%
• Upgrade Quality Center Version 9.2 to Version 11.5 - Provide and administrate the tool for the CIO side
• Introduced a “New Process Workflow”, rolled it out to the CIO side and provided to the other departments (PMs, Release Manager, Architects, BAs, Dev, Directors)
• Standardize and centralize the Requirements Repository using Quality Center
• Standardize and centralize the Test Case Repository using Quality Center.
• Provide Metrics and visibility to the Test Cycles of a Release Project (multiple projects grouped within a Release)
• Requirements Traceability Coverage - by linking each requirement to their specific test cases.
• Standardize Daily Test Status reports.
• Standardize the Test Estimates Template
• Improvements on the Overall Release Planning by suggesting the addition of (Kickoff Meetings, Design Freeze date, Code Freeze date, Test Cycles (Functional, System and SIT))
• Helped develop and implement software test strategies/plans, test procedures, test scripts and test cases for a variety of client/server, desktop, web and mobile applications systems that are at the core of the Confidential digital world.
• Created procedures (triage, prioritize defects, change management, risk based management approach) to ensure that defects are identified and addressed prior to releasing the product and help in approving the software for release.
• Providing objective input about the status of projects.
• Tools:
• Part of the introduction of JIRA, Confluence.
• Part of team to Migrate QC 11.5 to SPIRA TEST
• Perform analysis for courses for the QA Team
• Internal Siebel (CF-Customer First)
• Internal SalesForce (Migration of Siebel to SalesForce)

Confidential

QUALITY ASSURANCE TEST LEAD - (Contract Position)

Responsibilities:

• PROJECT: eQoute & Enrollment Forms
• To document Test Strategy Document
• To document Test Cases (scenarios) using HP Quality Center for each bi-weekly sprint.
• Participate in daily scrums representing QA
• Each Sprint requires preparing Test Cases for the next sprint while execution test cases for the current sprint
• Determine what Test Cases can be automated after each sprint.
• Communicate these test cases to the Automation team so that they can work on these scripts.
• Then test the Automation scripts to make sure that they work.
• Plan to add these Automation scripts to an automated schedule with the results being kept in a daily log and a email report being sent out.
• To document Defects in the HP Quality Center Tool when defects are found.
• Provide status updates to the Scrum Master and QA Director and the end of each day
• Mapping of the test cases to the requirements and business rules for each sprint.
• Must verify that each requirement and business rule is satisfied through the testing process.
• Re-test HP Quality Center Defects assigned to me.
• Test Strategy Documented
• Created Test Cases for all 7 sprints.
• Participated on what Automation scripts needed to be created. Repeatable critical functionality.
• Started the Execution of Test Cases for the first 2 sprints
• Re-Testing of Defects

Confidential

QUALITY ASSURANCE ANALYST - (Contract Position)

Responsibilities:

• Execution of Automated scripts. Reading Logs for failed scripts, reporting failures as defects to the Automation team.
• Functional and System Testing - various modules
• To document Test Cases (scenarios) using APTest Tool.
• To document Defects in the JIRA Tool.
• Mapping of the test cases to the requirements and business.

Confidential

QUALITY ASSURANCE TEST LEAD

Responsibilities:

• Central Prime for Entering New Defects in Test Director (HP Quality Center) - (Reason: Test defect management can be challenging particularly since the VIM Reporting Test Team does not have access to the project defect tool (Test Director from HP Quality Center))
• Created Test Case Template
• Documented Test Cases for the following:
• Documented SQL Extract Procedure - How to extract data directly from the SQL DB.

Confidential

HST PMO QUALITY ASSURANCE MANAGER - COORDINATOR

Responsibilities:

• Coordination of UAT/SFT Test Execution Status Results for the 121 applications
• To provide an update to the HST PMO team on the on a daily basis.
• Coordinate with all 121 application project teams (Test Activities)
• Including off-shore Test Teams (India) via on-shore Test Primes.
• Defect Tracking Tool for PMO Test Execution Status Reporting
• Test Director (HP)

Confidential

SENIOR TEST ANALYST - (Contract Position)

Responsibilities:

• Considering it was an extremely aggressive short timeline (8 weeks)
• Make appropriate changes to document(s) using ClearCase from IBM Rational.
• Suggest Improvements to the application or process
• Enter, Track and Resolution (Re-Test) of Defects using ClearQuest from IBM Rational
• Successful completion of Test Cases given (good ratio of defects discovered)

Confidential

TEST LEAD COORDINATOR - (Contract Position)

Responsibilities:

• Coordination - Considering it was an extremely aggressive short timeline and with the number of teams involved
• Test Plan, Preparation for UAT activities. Integration Testing and UAT completed successfully. Defect Tracking Status / Resolution for Integration and UAT

Confidential

Q/A SENIOR ANALYST and BUSINESS ANALYST - (Contract Position)

Responsibilities:

• Executed Automation Scripts
• Made suggestions to improve automation scripts
• Participate in the Automation Review Process - How do we automate?
• Create Test Cases from Requirements Documents, Execute Test Cases
• Report & Review Defects with the appropriate teams and business units.

Confidential

SOFTWARE QUALITY ASSURANCE MANAGER

Responsibilities:

• Created Test documents (Templates) and Tested the following major projects:
• Courrier Laval,
• IciMonBottin.ca,
• Home and Garden (Style at Home and Canadian Gardening),
• MaisonMax.com,
• Ici Ma Masion.ca,
• Revamp Publisac
• Contest Tool for all sites that have a contest.
• Financiers Investements
• Suggested that a Test Management Tool be purchased. (Suggestion to evaluate: On Time by Axosoft as this tool seemed to meet the criteria of Transcontinental). Installed and configured On Time. Compared it to their current tool of Bugzilla.

Confidential

QUALITY ASSURANCE LEAD / BUSINESS ANALYST

Responsibilities:

• Participated in the planning phase
• Participated in the design phase
• Created QC Automation Test Plan
• Participated in the testing phase
• Participated in the Preparation of the Demo Presentation to the Operations Team From Saguenay (Quebec)
• Suggest improvements to the current QA process in place.
• Implement the improvements:
• Project Deliverables
• Business Requirements Document
• Data Mapping Document
• Data Model
• Data Dictionary
• Testing - Data Integrity of Data Warehouse
• QA Test Team is required (independent from other internal teams)
• Create a Test Plan
• Create Test Cases
• Verification & Validation of AD-HOC reports (compare data results by SQL Queries)
• Verification & Validation (Data Analysis) of Sales Figures (compare data results by SQL Queries from one Stage to another Stage)
• Quality Control Checks of the Data Integrity at Various Stages during Data Manipulation
• Stage 0 is to Load the Data Supplier Data (As is)
• Stage 1 is the first step in the Sales load process which is executed on a monthly basis following the approval of the previous month run. In Stage 1, all the required sources related to sales are loaded to Oracle tables on a monthly basis. The information is loaded as-is without transformation.
• In Stage 2, all the source data for sales and quota is loaded to a single Fact table by product. The product dimension contains other details about the source, type and level of each product. Stage 2 reflects the same data received from the various sources in a star schema structure for easy retrieval in Stage 3 for subsequent operations. NO BUSINESS RULES are taken into account during Stage 2
• Stage 3 BUSINESS RULES are used. Aggregation Rules are used. (Pre-Aggregate Process). “Views” are built. Rewards, Bonuses are in Stage 3 & 4 (Part of Incentive Plan).
• Stage 4 Cross Functional view between data (Ex: Sales vs. Quota, by YTD or Territory). Rewards, Bonuses are in Stage 3 & 4 (Part of Incentive Plan). Dimensions are aligned correctly in Stage 4
• Stage 5 is where all the Reporting is created.
• Execute Test Cases
• Document Test Cases in the Template provided by Confidential ELC (Life Cycle)

Confidential

BUSINESS ANALYST - (Contract Position)

Responsibilities:

• Maintain and suggest improvements to the current QA process in place.
• Project Contact List
• Project Deliverables (Marketing Doc, Requirements).

Confidential

BUSINESS ANALYST - (Contract Position)

Responsibilities:

• Conduct Focus Group (SME) Interviews, gather their requirements and compile them into the Business Requirements Matrix, this is followed by a sign off meeting.
• Develop SRS (System Requirements Specifications) Document

Confidential

SQA TEAM LEAD / BUSINESS ANALYST - (Contract Position)

Responsibilities:

• Created a Presentation that was used as a tool by the project for the SQA Execution phase. Clearly identifying the defect process and aligning it with the defect tool Test Director Version 8.0 from Mercury Interactive.

Confidential

Technical Support

Responsibilities:

• Management for 3-14 revolving resources (8-Front Line and 3-Incident handlers (Level 2) and 3-P1 Coordinators)
• The major focus of this team is to issue/escalation/resolution/tracking/re-testing and activity coordination, in the following projects, Confidential, Consolidator, Sympatico, SP Voice, NM1, IP/BB with respect to environmental and/or environment-affecting application issues, most prominently Billing issues.
• Automation of Sanity Testing of Environments. Saved 15 man hours/day and environments were now available from 6AM instead of 9AM.
• Designed and managed the creation of the teams internal Web Site where all pertinent documentation was located in a central location that was accessible to all other internal teams. This helped to provide accurate information to all teams and was available 24X7.

Confidential

QUALITY ASSURANCE TEAM LEAD- (Contract Position)

Responsibilities:

• My team managed to consistently deliver their projects on time and within budget. 80% success rate.
• Coordinate with other departments (QA, Business Analysts, Project Managers and Developers) and sites located in (Ireland, New Jersey, Minneapolis and Jacksonville (USA)) the test activities required for the successful implementation of the company’s products.
• Part of the SPCCB (Software Process Change Control Board). This group was responsible for creating a company standard methodology based on SEI CMM process. The goal for CHC and its Montreal Solutions Centre was to become CMM Level 2 certified. Then within 6 months to attain CMM Level-3 .

Confidential

SOFTWARE QUALITY ASSURANCE MANAGER

Responsibilities:

• Purchased Mercury Automation Test Tool.
• Responsible for configuration, (28 R&D Individuals) and administration of the automated test tool and the defect-tracking tool.
• Mercury Interactive Test Director Version 7.6.
• Mercury Interactive Quick Test Pro version 5.6 was selected as the automated tool.
• Created and led the SPI (Software Process Improvement) Team.. Establishing processes that were missing in the everyday functioning of the department
• Responsible for the next phase of from ISO 1994:2000 to TL9000. Setup TL9000 project plan.

Confidential

QUALITY ASSURANCE TEST MANAGER

Responsibilities:

• Coordinated and Setup a Test Lab for the Montreal Office. Including automated testing using the Hammer. (Device for iPBX testing)
• Reduced the number of test scenarios from . Redundancy.
• Developed and documented the QA process from the ground up

Confidential

TEAM LEAD - SENIOR CONSULTANT

Responsibilities:

• Coordinate and lead the Acceptance (Operability) WEB Based testing activities.
• Creating and implementing automated test suites for the application developed