SUMMARY:

• Strategy Deployment, Lean Six Sigma Management Systems, Toyota Production System, Business Process Management, Process Excellence, Adjunct Professor for the Quality Management School - National Graduate School - Instructor in Quality Management System and Statistical Analysis
• Highly experienced leader in the healthcare and insurance, banking and financial services verticals as lead process engineer and director for multi-location and local teams. Highly skilled leader/facilitator of teams to implement high impact performance and process improvement initiatives. Customer Centric Experience modeling, BPM process taxonomy, business architecture and performance management. Skilled in leading business strategy and deployment workshops with organizational leaders

PROFESSIONAL EXPERIENCE:

Director Performance Excellence

Confidential, Houston TX

Responsibilities:

• Stand up new Performacne excelence team using a model of intergrated work planning with a focus on frontline engagement via the tiered huddle process and traditional Lean team/event driven improvements

Director Process Excellence

Confidential, San Antonio Texas

Responsibilities:

• Leading the move to an Experience based process taxonomy and Ownership model including Business architecture and customer centric TAXONOMY FOR Corporate services organization via Disciplined execution (DE)
• INtroduced the use of Agile planning and execution methods three areas in the Department and moving toward program increment concept for some areas working with IT teams for Department to meet process automation needs for the Department working on Department strategy efforts with strategic Lead for Department
• Deploy Safe AGile methodlogies, Scrum Master and product owner roles including Backlog grooming and story development
• Redesign customer satisfaction surveys to use net promoter approach

Director of Business Process Management

Confidential, Nashville Tennessee

Responsibilities:

• Leading the Lean Six Sigma and continuous improvement program for a $20 Billion for PROFIT HEALTHCARE SYSTEM
• Projects HAVE RESULTED IN $20 Million sAVINGS AND vOLUME IMPROVEMENT sINCE qiv 2011 TO DATE.
• LEad, Coach and GUIDE A team of Contract Consultants covering projects at over 35 Hospital site locations in multiple states
• Major initiatives include: service line growth productivity improvements
• Capacity Management and Analysis to support Volume Growth intiatives in Surgical services and Emergency Medicine
• Strategic Projects in support of Major Market growth and acceleration
• Facilitate Cost reductions and standards in Pharmaceutical formulary - Partner with Pharmacy leadership facilitate new methods to reduce blood usage - Partner with 3rd Party experts

Master

Confidential

Responsibilities:

• Pharmaceutical - Six Sigma project to reduce physician order to first dose (injectable) for a major MS drug for large multi-national Pharma firm
• Back office improvements - Confidential t Access, Revenue Cycle for Physicians and Pre-Admission cycle time improvements for Surgical Services
• Blood Management - collaborative team with Cerner EMR and Clinical Staff to reduce blood use and improve quality and safety using the Cerner tools/modules for Blood Management
• Sepsis Management - collaborative team with Cerner EMR and Clinical Staff to improve quality and safety using the Cerner tools/modules for Sepsis Management
• Pharmacy Cost Reductions - collaborative team with Cerner EMR and Clinical Staff to reduce cost of Pharmaceutical and best practices to improve quality and safety using the Cerner tools/modules for Blood Management
• Emergency Department Throughput - Multi-Phased and Multi-Chartered projects designed to achieve radical reduction in Confidential t cycle times in the ED and integration of IT systems in support of process improvements.
• Hospital Clinical Laboratory: Recent projects just underway, past projects include 4 major hospital based clinical laboratory complete renovation with process improvements, automation, flow work cells with lean principles, supply chain rethinking and space reduction approaching: 40% reduction in floor space, 5 FTE Reduction, 35% improvement in first test result availability to Physicians by 0700.
• Hospital Admissions and Pre-Admission Lean Six Sigma: Projects complementary to Hospital Emergency Dept. Throughput, and Surgery case per day and cancelled case improvements, “Bed-Ahead” solutions for the ED.
• Hospital “Supply Chain”: Complete redesign and redeployment of warehouse, order fulfillment and shipping processes including installation of KANBAN and 5S practices. Results included a 50% increase in productivity and substantial first-time quality of order integrity.
• Lean Healthcare Facility Design and Simulation Modeling: Worked in partnership with nationally recognized architects to create a new concept and design/build plan for relocation of CCU and PCU units. Worked with pharmacy and clinical lab redesigns incorporating Lean concept and collaborated on Computerized Simulations for Emergency Departments and Hospital Clinical Labs using MedModel and other Simulation software.
• Community Pharmacy - Conversion of busy walk-in Pharmacy from batch and queue methods to flow processing and the in corporation of the newest automation and robotics technology. Wait times during recent Pilot indicate a reduction in Confidential t wait times by 40%. Lean Design principles extended to assist in the development of other Pharmacy expansion for In Confidential t and other modalities.
• PACs conversion and Radiology work flow - Redesign workflow to go fully PACs and reduce turnaround times for reads and acquisition of prior records for surgery and follow on Confidential t experience, Decrease transcription times for reports by 35%
• IT/BPR projects - Emergency Department Bedside Registration, PACS and BPR Coordination, integration with McKesson, Cerner, Siemens and Medi-Tech systems as related to process improvement and Change Management.

Director - Performance Excellence

Confidential, San Antonio, TX

Responsibilities:

• Confidential Corporate Services department - lead Business Process improvement and coordinate with enterprise architecture team

Corporate Director - Business Process Management

Confidential, SNASHVILLE, TN

Responsibilities:

• Leading the deployment of Lean Six Sigma Process Improvements,, Standardization throughout over 200 hospitals in 29 States
• Recruit and Train Green and Black Belts for deployment throughout the enterprise
• 3-year Results total over $20 MIL in annualized savings and revenue enhancement booked to EBITDA

Master Black Belt/Senior Project Consultant

Confidential, ANTONIO, TX

Responsibilities:

• Lead and oversee key improvement projects for the Medical Command - 22 Black Belts, 17 Green Belts
• Leading major improvement initiative for the Confidential
• Leading the redesign of the Community Pharmacy Operations - 40% improvement in cycle time for first pilot
• Leading redesign and renovation of the Optical/Eye Glass manufacturing operations - 60% cycle time reduction, 35% improvement in productivity
• Lead on closing contract with VA VISN 23 for in concert with VA-TAMMCS
• Lead Lean Six Sigma projects at key client sites including a Pharmaceutical Call Center redesign using Lean Six Sigma principles, project resulted in Client booked estimated Revenue improvements of $5 MIL per years.
• Trainer for Lean Six Sigma Curriculum delivered to the Confidential School House.

Led Sales and Client Development

Confidential

Responsibilities:

• Led delivery of Lean Six Sigma projects in healthcare settings at over 50 Hospitals.
• Maintained positive P&L record; hired and trained consultants; expanded and diversified consulting engagements.
• Networked and collaborated delivery of diverse project with three larger consulting firms.
• Achieved Certified Six Sigma Black Belt status with the American Society of Quality, Master Black Belt from Florida Atlantic University and approved Lean Six Sigma Instructor for the Confidential .
• Responsible for P & L and business development

Senior internal business consultant

Confidential, Detroit, MI

Responsibilities:

• Led teams in use of rapid improvement methodology and trained in use of lean thinking.
• Directed Extended Enterprise corporate initiative in areas of healthcare supply base.
• Taught and mentored Green Belts in lean thinking. Facilitated more than20 healthcare related projects achieving agent satisfaction improvement of 50%.

Project manager

Confidential, Detroit, MI

Responsibilities:

• Created methods and standards for plant deactivation; managed large-scale plan demolition and environmental cleanup with responsibility for all contractor management and creating scopes of work for contracts.
• Represented company on Recycling Collaborative for auto industry and industry representative to ISO 14000 Environmental Standard.
• Reduced clean up costs at EPA site by more than $10 million. Created a nationally recognized program for rapid project definition. Helped define industry position on Green Initiatives and assisted in constructing initial ISO 14000 Environmental Standards.
• Interacted with EPA reducing expenditures through statistically based sampling protocols.
• Began with company as an Industrial Engineering Supervisor. Created and reviewed labor and salaried labor budgets worked with union on grievance resolution; reduced cost of support materials for plant operations.

Industrial engineer

Confidential, New Stanton, PA

Responsibilities:

• Reduced use of non-production materials, instrumental in creation of PM systems; created and analyzed salaried employee organizational charts.
• Managed salary labor budgets. Saved more than $500,000 in wasted paint supplies.
• Reduced labor through improved logistics; created skilled trade zone coverage concepts to reduce labor hours. Reduced needs for weekend overtime in maintenance areas.