SUMMARY:

• Business Systems and Data Analysis | Quality AssuranceTransform Client Organization's Immediate Needs and Strategic Goals Into Tangible & Cost - Effective IT Solutions | Ensure Highest Quality Delivery and Operations Standards
• Self-motivated and strong achiever with focus on timely and quality deliveries, highest level of client satisfaction and with experience in the following:
• Full software development life cycle for multi-tier, multi-platform corporate systems
• Proven record of numerous complex implementations in extremely dynamic environments
• Practicing various delivery methodologies (Waterfall, Agile, hybrid)
• Producing full set of test documentation (strategy, plans, cases, scenarios, reports)
• Efficient coordination of distributed application delivery and support teams, network, database and platform administrators, external vendors and clients
• Coaching of team members, project stakeholders

TECHNICAL SKILLS:

Programming Languages: Java, J2EE, UML, HTML, XML COBOL, JCL, SQL, SAS, FOCUS

Development Tools: WebLogic (Server, Integration, Portal), BPM AquaLogic, Apache Web Server and Tomcat, IIS, Wireshark, Fiddler, Ant, CVS, VSS, SVN, ChangeMan for MVS, SoapUI, TSO/ISPF, TOAD, SQL Developer, SPUFI, QMF, DB2 Catalog Manager, DB2 Utilities and Commands, CA-Platinum tools for DB2, Move for DB2, File-Aid, SELCOPY, Query Manager for Teradata RDBMS, DataStage

Test Tools: HP Quality Centre/ALM, QTP, LoadRunner

Databases: Oracle, SQL Server, LDAP, Teradata RDBMS, MS Access, DB2, VSAM

Operating Systems: Solaris, Linux, Windows Server, HP-UX, MVS, VM

Communication Protocols and Software: TCP/IP, (S)FTP, Telnet, SSH, HTTP(S), SOAP, Connect:Direct

Application Performance Monitoring Tools: dynaTrace, DC RUM, Server Vantage

Service Management Tools: HEAT, Clarify, JIRA, Remedy, ServiceNow

Collaboration & Productivity Tools: WebEx, WebMeeting, SharePoint, Confluence, MS Office

Schedulers: CA Unicenter

PROFESSIONAL EXPERIENCE:

Confidential

Senior Consultant

Responsibilities:

• Created and finalized business requirements, solution and cost assessments, UAT packages, operation guides, contributed to project schedules, constructed, tested and delivered ~50 monitoring initial setup and incremental enhancement projects for ~30 applications from client’s Top 100 list to improve Operations leadership visibility on corporate application performance and availability
• Prepared and submitted requests for change through client’s change management system to address scope refinement
• Provided knowledge transfer sessions to client’s and 3rd party Operations teams, Tier 2 Managed Application Services (application support), and APM support teams on deployed items and features
• Led a team of 2-3 off-shore developers and testers
• Initiated, followed up, assisted APM support team on resolution of product-related issues via vendor’s CRM system (JIRA) to improve user experience and satisfaction
• Prepared and presented product demos to a wide range of audiences to facilitate product promotion and adoption and to secure new project engagements
• Coached new Project Managers on technology issues and delivery process to maintain leadership continuity in project delivery
• Advised program management on team structure optimization and member performance to enhance delivery quality and control the timelines

Confidential

Consultant / Senior Consultant

Responsibilities:

• Conducted test tracking, reporting and facilitation for the SIT and SFT/UAT activities for release-related projects to provide an accurate picture on testing status to the leadership
• Assisted release Test Coordinator in gathering testing statistics, defect tracking, escalation and reporting during SIT phase for the 7 projects that comprised the release to ensure defect-free implementations

Confidential

QA Lead

Responsibilities:

• Created in-shore and performed QA on offshore-created UAT packages (including test strategy, cases and execution results) for various individual 'classic' promotions and change requests for existing promotions and Hardware Billing Manager processes to allow the client introduce additional incentives for customer acquisition and retention
• Proposed enhancements to test documents, for QA process streamlining and fortification, coached offshore testers on best testing and documenting practices
• Created test strategy and test cases, completed integration testing for the ETL solution to resolve Oracle SCN limitation

Confidential

Test Lead, End-to-End Testing team

Responsibilities:

• Gathered and finalized requirements, test strategy document for end-to-end testing, and assisted PM in providing labour, material, and time estimates to client
• Facilitated equipment (set-top box) and test data (accounts, receivers) provisioning and performed test control (tester guidance, chairing defect meeting, issue tracking and resolution) for tests executed in development (VIC) and pre-production (COVE) labs

Confidential

Deployment Specialist/Coordinator, Application Delivery team

Responsibilities:

• Primed dry runs and production releases (planned and ad-hoc changes), post-implementation reviews and knowledge transfer sessions to ensure systems stability and continuous evolution
• Designed and implemented comprehensive monitoring script solutions for IPTV Account Management and Order Management applications
• Created shell/database scripts to package images for set-top boxes
• Designed database schema reconfiguration, migration and archiving to accommodate huge daily transactional data volumes for Electronic Data Services
• Maintained change management, deployment, and production control documentation (change requests, build books, methods of procedure, checklists, database and firewall requests, production and operation guides, production scheduling etc.)
• Tutored, transitioned knowledge and responsibilities to off-shore development team

Confidential

Subject Matter Expert, Application Maintenance Services team

Responsibilities:

• Performed setup, support and recovery for test, production and post-production environments for various client applications (up to 8 applications at a time)
• Built web and application servers and applications
• Primed dry runs and production deployments for Confidential and third party developed applications
• Created and maintained Method of Procedure and associated deployment documents, conducted document walkthroughs, enforced change management rules for development teams
• Transferred knowledge and responsibilities to off-shore support team