SUMMARY:

• 15 + Years’ experience in I.T industry, emphasizing on architecture, design, implementation, upgrade, migration, root cause analysis, troubleshooting, and ongoing 24x7 pre and post production support.
• Project Delivery Analysis, QA Computer Hardware Analyst, System BIOS, Automated Test Systems, Quality Methodologies, QA Team Leadership, Desktop Support, Application Support and User - Acceptance testing. Advanced command of various testing suites, agile methodologies and monitoring tools; and cross-platform skills in Windows, Linux and UNIX.
• Senior hardware QA test lead at Confidential Commercial and Consumer Desktops and Laptops divisions with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions. Hands-on technology professional accustomed to working in complex, project-based environments. Document test programs to provide new test and repair capability utilizing strengths of rework skills, technical knowledge, analytical problem Solving and communications.
• “SAP Basis - Net Weaver Basis Administration” experience as system administration in maintaining the complete servers and clients in the midsize organization, installation and configurations of SAP R/3 4.6C/4.7/ECC 5.0/ECC 6.0, EP7.0 and BW on NW 7.0 to NW 7.4 with Operating systems, UX, Windows and with databases /Hana/Oracle/DB2/SQL Server.
• Experience as Senior Systems Administrator, I.T Support Analyst, Active Directory, DNS, SQL DB back up of application servers, Windows Remote logon Solutions, VMWare Virtual Machines Support.
• Experience as Desktop Support and Application Support for Airline Industry. Help Desk Support and Technical Support Analyst for Bell Atlantic ISP Analog/ADSL.
• Application Development in Client/Server Computing specializing in Programming languages C / C++, VB 6.0, ASP, HTML, DHTML, Java Script, from COMP-U-Learn, TX, USA acle Database programming in ORACLE 8 i.
• SWPM installer for SAP Basis - Net Weaver Basis Administration
• SAP BW/HANA
• SAP ECC6.0 EP7.0/Oracle
• Oracle (9.2.x, 10.2g, 11)
• MS SQL Server (2000, 2005)
• MS-Access 2000

TECHNICAL SKILLS:

Software Packages: Visual Studio 08 and Visual Studio 10 Tortoise SVN UEFI Shell HP WinPVT 9.1A - Automation Tool HP WinPMT - Automation Tool MS Office Suite 2010, 2013, 2016 FileZilla Server/Client, Cute-FTP Adobe Photoshop 6.0 and 7.0 TCP/IP Applications Google Applications MS Outlook Internet Explorer Dream Weaver 3.0 and 4.0 Partition Magic Nero and Roxio Burning Software s Swish 2.0 etc.

Operating Systems: Windows 2012 Server and Windows 2016 Server Windows 10 Professional 32bit & 64 bit Windows 8 Professional 32bit & 64bit Windows 7 Professional 32bit & 64bit Windows Vista 32bit & 64bit Windows 3.x/ 9 Pro (Workstation) and Server Windows NT 4.0 Workstation and Server. Windows ME Windows XP Pro & XP Home Windows 2003 Server, Macintosh OS 7.x, 8.6, 9.x Dos 6.22Linux and UNIX (RHEL, Suse, Ubuntu, etc.) Hardware Installations: Compaq ProLiant Servers, Dell PowerEdge Servers, Sun E4000, EMC FC4500, HP 9000. Motherboards, Processors, Memory s, Hard disks, CD ROMs, CD burners. Video cards, Sound cards and NICs. SCSI controllers, Raid controllers. Routers. Switches. Cable Modems Printers Monitors ROM Chips CCTV Camera s etc.

PROFESSIONAL EXPERIENCE:

Confidential - Houston, Texas

QA Analyst / Technical Writer

Responsibilities:

• Delivered three SaaS application based Projects running on the cloud, BIOS Recovery, OS Recovery and Anti-theft (ECPH= Embedded Controller Phone Home).
• Responsible for developing & maintaining test plans, test cases, test scripts and Spec’s documentation.
• Developing automation test script using in-house HP software WinPVT and WinPMT and WMI’s.
• Responsible for debugging BIOS, OS, hardware, and driver issues, providing constant feedback to Bios developer teams for improvements.
• Responsible for documentation and on test automation and keeping track of open bugs and close them.
• Frequent dashing of Latest OS images on different notebook platforms, using HP Dashing Tools.
• Testing Embedded Controller Firmware’s, which perform different scenarios of Bios Recovery Processes.
• Testing bootleg bios provided by bios developers to test latest implemented bios features and updating Spec’s accordingly.
• Testing bios security features, hard drive encryptions and checking compatibility with OS and HP Security software’s, (TPM, Computrace, ME, Bit locker, Drive Lock etc.)
• Testing newly implemented Bios Cloud Update feature, for upgrading and downgrading HP Signed Bios through HP Cloud.
• Testing Boot Block Recovery after System Boot block has been corrupted. Understanding complete bios flash addressing for specific bios region corruption and monitoring system boot process traces using debug boards.
• Upgrading and downgrading of HP Bios, using HP internal tools, (HPQFlash, FPTW, DediProg etc.)
• Constantly Managing/Changing Bios F10 Menu features/settings using Private and Public WMI Command Tools, (BCU, WinPVT, etc.)
• Reporting & Re-testing issues using OTS tracking system.
• Downloading developer’s C# code using Tortoise SVN from specified server and compiling code using Visual Studio 08 and Visual Studio 10 to generate binary files for HP BIOS.
• Responsible for transferring test plans and test cases from Excel sheet to HP-ALM (HP Application Lifecycle Management) and HP-QC (HP Quality Center).
• Providing weekly status report to upper management on open issues, completed projects and newly implemented bios features.

Confidential - Houston, Texas

Project Delivery Support

Responsibilities:

• Testing PCI Express, AGP, PCI and TV tuner Video cards (Nvidia, ATI, Intel, etc.), testing all tasks that should be performed by the video and TV tuner cards with corresponding and native drivers, i.e. video resolutions sleep modes, hibernation, video formats, rate of frames per sec, screen refresh rates in Hertz, Dpi settings, dual monitor functions etc. Testing third party software’s with corresponding drivers on all OS’s, e.g. WinDVD, Divx codec’s, OpenGL, DirectX etc.
• Testing High Definition Video cards on digital display devices such as flat panel LCD computer displays .
• Flashing Video Bios on new video cards (Nvidia, AMD/ATI, Intel etc.)
• Flashing System ROMs/Bios on different platforms of desktops.
• Testing High Definition Audio Devices (Integrated) and Drivers using digital displays compatible of Audio output.
• Testing OS’s compatibility with different drivers and display ports such as, DVI-I, DVI-D, DP, HDMI etc.
• Testing video signal conversions from analog to digital or digital to analog on PC’s from DP to VGA, DP to DVI, DVI to VGA, DP to HDMI, DVI-I to VGA etc.
• Testing Blu-Ray’s image quality on flat panel displays, using Blu-Ray DVD players.
• Reporting & Re-testing issues using OTS tracking system.
• Trained newly joined member’s to our testing team.

Confidential

Senior Systems Administrator

Responsibilities:

• Planned and designed the organization’s LAN network expansion. Upgraded and configured Microsoft Windows Server and installed network routers, and firewall.
• Responsible for network management including network performance tuning, Domain security monitoring, file server backup, ghost and email server administration.
• Worked with the management team to develop security policies and conducted network systems security auditing.
• Provide technical support for application systems integration with database server and application.
• Analyzing client’s requirements for Oracle server, managing database instances, providing consulting solutions to clients in database design, configuring database server, Defined database requirement and designed data model, conducting data integration between BARS software and ERP systems, implementing data warehouse.
• Configuring Windows XP, 2000 and 2003 server, active directory, IIS, LAN, WAN, TCP/IP, HTTP, FTP, and IPX/SPX.
• Installing network cables and hardware testing.
• Configuring Microsoft Outlook 2000 and Microsoft Office Suite.
• Providing on-site technical support for end user’s PC and network.
• Responsible for operating systems and desktop software installations, PC upgrading and network troubleshooting.

Confidential

Senior Systems Administrator

Responsibilities:

• Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 350 users.
• Responsible for security equipment, including Watch guard Firebox X1000 firewall with 60 VPN users and spam blocking utility, as well as Symantec Antivirus System Center and Central Quarantine Server 8.0 and Anti Virus for Exchange..
• Responsible for hardware and software applications for workstations, servers, and network data communications. Collaborated with executive management and department leaders to assess network capacity needs.
• Performed desktop migration from Windows 2000 to Windows XP and Vista. Provided technical support for corporate client/server systems.
• Administered all local and remote server backups with VERITAS Backup Exec. Responsible for e-mail system and Internet Information Server.
• Managed all new install projects for servers, switches, and other network resources.
• Performed hands-on administration, monitoring, and troubleshooting of Local Area Network (LAN), resulting in optimum performance and minimum downtime.
• Created user manuals and provided technical support sessions for new employees.

Confidential

Desktop Support Manager

Responsibilities:

• Managed team of Desktop Support Analysts to provide support for a client base of 1,000 plus at Head Office, Air Base and King Khaled International Airport. Responsible for management of desktops, laptops and servers.
• Daily schedules, monitor and balance technicians’ daily workload, and provide and motivation for technicians.
• Providing Level 3 support for all client base of FOC (Flight Operations Center), Managed clients on Windows XP and Windows 2003 server, file and print servers, supported service level agreement of 24-hour call back and resolution to FOC, Consulted clients for hardware and software purchases, Actively identified and resolved key issues and concerns for clients, coordinated with NAS - IT support groups to resolve issues on clients behalf, coordinated with clientele and managers to ensure premium service quality, supported remote access customers with DSL, VPN, Microsoft outlook, Sky Speed and Sky Port problems, and troubleshoot technical problems, configure, and maintain desktops and laptops.
• Ensuring that established Service Level Agreements are met, Host a weekly meeting via conference involving all area technicians and workflow managers, weekly meeting helps to identify any ongoing issues and to provide resolution.
• Account Service Delivery, work with upper management to improve delivery of services, work with clients and IT to identify and develop new support processes, and provide assistance to NAS - IT units in escalation and resolution of issues.
• Responsible for escalation of issues to management staff regarding outstanding desktop issues, active in working with NAS clients and NAS management to resolve service delivery issues, provide a weekly status report to management, identifying significant activities and/or trends, and work with operations support to provide documentation and amendments for daily processes.
• Support Staff, providing on web-based problem management tool for NAS support groups and NAS support staff.

Confidential

Senior Systems Administrator

Responsibilities:

• Planned and designed the organization’s LAN network expansion. Upgraded and configured Microsoft Windows Server and installed network routers, and firewall.
• Responsible for network management including network performance tuning, Domain security monitoring, file server backup, ghost and email server administration.
• Worked with the management team to develop security policies and conducted network systems security auditing.
• Provide technical support for application systems integration with database server and application.
• Analyzing client’s requirements for Oracle server, managing database instances, providing consulting solutions to clients in database design, configuring database server, Defined database requirement and designed data model, conducting data integration between BARS software and ERP systems, implementing data warehouse.
• Configuring Windows XP, 2000 and 2003 server, active directory, IIS, LAN, WAN, TCP/IP, HTTP, FTP, and IPX/SPX.
• Installing network cables and hardware testing.
• Configuring Microsoft Outlook 2000 and Microsoft Office Suite.
• Providing on-site technical support for end user’s PC and network.
• Responsible for operating systems and desktop software installations, PC upgrading and network troubleshooting.

Confidential - Houston, Texas

Project Delivery Support / QA

Responsibilities:

• Installing and Testing Softpaqs on IPAQ’s, Updating IPAQ’s OS, Testing Compatibility, Debugging, Software Installations on IPAQ’s Using ActiveSync.
• Testing SD Cards and CF Cards with different IPAQ’s (32MB, 64MB, 128MB, and 256MB etc), Storing Data files and Debugging Data loss.
• Testing IPAQ’s with Built in Wireless on different kinds of AP’s (Access Points i.e. LEAP, EAP, WPA etc.) and Wireless Routers, Updating Drivers, Troubleshooting, Range testing, IPAQ Wireless Security.
• Adhoc testing of IPAQ’s with Special Software’s, e.g. (Battlife, RUU, Wireless Data Communication, Secure and Unsecured AP’s). Data transfers over the network to test any kind of data loss by the hardware. Updating ROMPAQ’s on IPAQ’s. Updating Windows Patches or Service Packs to test IPAQ’s compatibility With Desktops.
• Adhoc testing of IPAQ’s with different hardware’s e.g. (Wireless Modems, Wireless Cameras, Wireless Network Cards, etc) Wireless Bluetooth Configuration on different kinds of IPAQ’s.
• Writing test plans, Editing test plans, and supervising new member’s joining our team, presenting progress reports on current projects in meetings.

Confidential - Houston, Texas

PC Technician

Responsibilities:

• Adhoc testing of hardware with special software’s like Xtest32, Reboot2.3, Wake on LAN, Speedy, etc.). Data transfers over the network to test any kind of data lost by the hardware. Updating firmware on hard disks, CD ROMs and CD Burners. Updating Windows patches or service packs to test hardware compatibility.
• Tools used for testing include: Remedy Ver. 4.5.2, 6.0 (creating, closing, and maintaining tickets), Xtest32, Win reboot, HP/ COMPAQ Tracking Database, Vantive, HP/COMPAQ hardware speed tester, DPV reboot, CIM 5.0, ETD mass storage 2.1, HP Diags, IDEfacts 8.0, OS2 Meatgrinder, Pillory For Linux, MD5, NT Meat grinder, Wolstress, Speedy, Regcleaner, Deamon311,WinDiff, Suspend etc.

Confidential - Houston, Texas

Help Desk Specialist

Responsibilities:

• Migration of data from Macintosh to PC's.
• Building computers for the Staff according to the Staffs Needs.