SUMMARY:

• Nineteen years in full - lifecycle software development roles specific to Project Management, Quality Assurance, Business Analysis, Product Implementation, and across various industries with primary focus on automated testing. This includes a heavy concentration on performance, scalability and capacity planning.

TECHNICAL SKILLS:

Project Tools: Automated and Performance -HP Test Suite-LoadRunner, Web (Certified Product Specialist), HP Performance Center Managed Services for LoadRunner, RMI-Java protocol, Web Services protocol, Citrix ICA /Web HTTP, Multi protocol, Oracle two-tier, Web/HTTP Multi protocol, WinRunner, QuickTest Pro, TestDirector, Quality Center/Application Lifecycle Management (ALM), PVCS Defect Tracking, Serena Business Manager (SBM), JIRA, Segue Silk Performer, Confidential Vantage/Client/Server/AgentLess, Confidential, QALoad and QARun, Microsoft Visual Studio Team System (VSTS), Rational Functional Tester (RFT), Jmeter/Junit/Selenium, Loop11, Ranorex Ancillary-Oracle Enterprise Manager (OEM). Eclipse, J-Probe Profiler, Tivoli Performance Monitor. ANT build tool, TOAD, EZ-SQL, StarTeam Change Management, Change Synergy/Change Management/Content Server, CVS, Visual Source Safe, Rational Requirements Composer (RRC), Rational Team Concert (RTC), Rational Quality Manager (RQM), Microsoft Project, Microsoft FrontPage, VISIO, SharePoint Seagate Crystal Report Writer, Microsoft Office, CorelDraw, Lotus SmartSuite, Lotus Notes, Monarch, SAS, SPSS, Statistica, Rumba

Operating Systems: UNIX/Linux/AIX, Mac OS X, IBM AS/400, Windows, DOS

Languages: C, PERL, XML, HTML, PLSQL, Java, JavaScript,Visual Basic

Industry Software Packages

HealthCare: Trizetto-QNXT, PegaRules, Cerner- Millenium, McKesson HBOC Trendstar, HCm Product Management, Premier Outcomes Analyst, Skillset-HR, MECON-OPTIMIS, BEST Fixed Assets System, MediTech-Financial and Clinical, SMS Novius-Financial and Clinical

Government: Veterans Administration HealthCare and Benefits Management Systems

Retail: Product and Project Configuration Software for Home Improvement centers

: Online Formative Assistant (Diagnostic and Predictive Assessment Tool)

Property Insurance: Proprietary Citrix based brokerage tool

Mortgage: Calyx Point, Genesis 2000, and Contour Loan Handler Point Of Sale (POS)

Industrial: Geographical Information System (Federal Railroad Administration)

Software Testing: Mobile Testing, Citrix ICA applications, N-tiered Web/Java-client EJB digital imaging radiology information system applications, N-tiered web-based Financial Relationship Management (FRM) e-commerce mortgage applications based on an Application Service Provider (ASP) model, Automated Underwriting Systems (AUS), Licensed Web-based search and demographic filing systems, Process Delivery systems, Cost Accounting, Healthcare &Human Resources packages, Geographical Information Systems (GIS), Property Insurance Brokerage. U.S Marine Corps Combat Operations Systems

PROFESSIONAL EXPERIENCE:

Sr. Quality Assurance Analyst

Confidential, Nashville, TN

Responsibilities:

• Coordinated the automated testing effort for in-house developed applications under test using open source test tools such as Selenium and Jmeter under a Bamboo framework. Tracked User Stories, Epics, Tasks and Defects through Jira. The team developed, tested and implemented in an Agile environment.

Test Manager/Sr. Quality Assurance Analyst

Confidential, Nashville, TN

Responsibilities:

• Performed Analysis of Alternatives in the selection process for performance test tools within a distributed
• Agile development/test team for mobile testing. The Selected tools out of the process were Jmeter as well as Selenium. Both have been implemented. Coordinated the implementation of an automated test framework to support Jmeter and Selenium. Coordinated the stand-up of the performance test environment. Implemented monitoring, analysis and reporting process.

Test Manager / Performance Engineer Project Manager

Confidential, Honolulu, HI

Responsibilities:

• Implemented projects to address HealthCare Reform (HCR) and the Affordable Care Act (ACA) involving the management of system test activities, Created test plan documents, Created and maintained detailed daily schedule of test activities, Scheduled and hosted the Daily System Test Status Meetings,
• Managed the execution of testing activities, Reviewed logical integrity of testing deliverables, Managed problem reporting and defect resolution, Approved test deliverables, Set up and maintained the stability and integrity of the system test environment(s), Coordinated access to systems for all project team members (Maintained access for Quality Center (QC)/ALM, Serena (SBM) and any other required testing tools.) Published System Test Status Reports and escalated to other Project Managers and/or to the Program Managers any issues that might adversely affect the completion of system test prior to implementation. Performed integrated testing using Visual Studio Team System (VSTS), specifically Team Tester in an Agile SDLC environment. Conducted Remote Usability testing using Loop11.

Senior Systems Analyst - Quality and

Confidential, Charleston, SC

Responsibilities:

• Analyzed and evaluated major system project requirements. Reviewed user requirements and provided direction in the identification of problem and potential resolution through testing. Defined system bjectives and prepared system design specifications to meet user requirements and satisfy interface problems. Supported configuration and change management, quality management and requirements management processes and tools. Wrote Test Scenarios, Cases and Scripts to support Automated and
• Manual Functional and Technical Testing in the IBM Jazz suite. Supported users on customization and permissions requests as well as on the Jazz Suite. Implemented Software Testing frameworks supporting multiple test tools including Rational Functional Test (RFT) and Microsoft Visual Studio Team System

Sr. Software Quality Assurance Performance Engineer

Confidential, Charleston, SC

Responsibilities:

• Provided infrastructure, architecture and operations support functions in a fast-pacedgovernment Agile environment supporting Performance diagnostics, Performance architecture designPerformance tuning, Performance monitoring, Capacity planning, and Software development in a large multi-tier environment. Created and presented a Performance Planning Strategy that outlined current production workload distribution, performance requirements and test/production environment requirements and performance optimization results. Conducted Remote Usability testing. Utilized the
• Ranorex testing tool for automated testing across multiple remote platforms. Developed, executed and maintained Selenium test scripts. Quickly achieved a working knowledge of design and implementation of systems software in order to produce the optimal system availability and performance. Mentored team on using Visual Studio
• Team System (VSTS), specifically Team Tester for integration testing. Supported users on customization and permissions requests as well as on the Jazz Suite. Transitioned all activities from the previous 3 years of program work to the Veteran’s Administration.

Project Manager/Performance Engineer

Confidential, Charleston, SC

Responsibilities:

• Managed the performance testing project for the USMC under a Secret Clearance for the C4ISR and Global Command and Control System (GCCS). Created and presented a Performance Planning Strategy that outlined current production workload distribution, performance requirements and test/production environment requirements and performance optimization results. Developed test scripts and ran scenarios using Mercury (HP) - LoadRunner based on test cases designed in conjunction with the business analysts. Conducted Remote Usability testing. Utilized the Ranorex testing tool for automated testing across multiple remote platforms Made recommendations for performance improvement and scalability based on analysis of test results. The application is currently running on a combination of WebSphere, WebLogic, JVMs. NET and C++ connected to Sybase, MySQL, and Oracle databases in a UNIX/Linux/Windows NT environment. Our team was using
• QuickTest Pro and web based protocols for the Performance testing effort. Also leveraged (VSTS 2010). The scripts were transitioned to the Program Office functional test team for future regression testing. This was all conducted in an

Program Manager/ Performance Engineer

Confidential, Nashville, TN

Responsibilities:=

• Developed test scripts and scenarios using Mercury (HP) - LoadRunner 8.1 Citrix ICA protocol based on test cases designed in conjunction with the business analysts. The Application Under Test has been deployed on multiple Citrix servers. Recommended multi-tier performance improvement and scalability based on analysis of test results.

Project Manager/QA Test Lead

Confidential, Nashville, TN

Responsibilities:

• Project Manager of new software for the Railroad Association. Managed and assisted in the development f product requirements, test plans, and test cases. Led the test team in automated defect trackingmanual, functional and load testing using Microsoft Visual Studio Team System (VSTS) and Rational RequisitePro.
• The product is a hosted web-based Geographical Information System developed in conjunction with the
• Department of Homeland Security and Federal Railroad Administration. (FRA).

Performance Engineer Consultant

Confidential, Overland Park, KS

Responsibilities:

• Developed and ran test scripts and workloads using Segue Silk Performer 7.0 which were being converted to Mercury Performance Center 8.1. The application under test was an Oracle/Web based retail management system. Tested using Oracle 2 tier/Web

Senior Software Engineer Performance Engineer Consultant

Confidential, Nashville, TN

Responsibilities:

• Developed and ran test scripts and scenarios using the Mercury Performance Center which was at Loadrunner version 8.1. Utilizing the J2EE Deep Diagnostics Monitoring tool. The application under test is a web based online student test taking application deployed in several school districts across the country.Performance Engineer Consultant
• Developed test scripts and scenarios using Mercury LoadRunner 8.1 Citrix ICA, Web (HTTP/HTML) Multi-protocol based on test cases designed by the business analysts and medical department head teams. The Application Under Test has been deployed on multiple Citrix servers. Recommended performance improvement and scalability based on analysis of test results. Trained staff on the use of LoadRunner.

Manager Quality Assurance Testing Consultant

Confidential

Responsibilities:

• Developed test plans, and test cases for FDA (Food and Drug Administration) approval of medical devices and software. Executed tests and reported results to the development and project management teams. Evaluated Mercury LoadRunner and WinRunner and made recommendations for inclusion in the 2006 budget.

Performance Engineer Consultant

Confidential, Nashville, TN

Responsibilities:

• Developed test scripts and scenarios using LoadRunner based on test cases designed by the test team and Professional Services. Made recommendations for performance improvement and scalability based on analysis of test results. The application is currently running on a combination of WebSphere JVMs and C++ application servers supported by Sybase and MySQL databases in a UNIX environment.

Project Manager - Program Manager

Confidential, San Bruno, CA

Responsibilities:

• Implemented and trained clients on the Xpediator JRepository application. Assisted clients in identifying appropriate members of the organization’s JCAHO workgroups. Consulted with clients on current Joint Commission Standards and Elements of Performance. Identify variances in surveys and generate Corrective Action Plans as well as develop Tracers to meet compliance with the JCAHO Tracer methodology.

Performance Engineer Consultant

Confidential, Nashville, TN

Responsibilities:

• Developed test scripts and scenarios using LoadRunner based on test cases designed by the test team. Applications Under Test include several customized SAP applications and those running on .Net architectures. Made recommendations for performance improvement and scalability based on analysis of test results. Performed web site security audits.

Performance Engineer Consultant

Confidential, Orange, CA

Responsibilities:

• Developed and implemented non-functional test plans under the RUP methodology for applications under test. Trained development team members on LoadRunner. Developed and implement web services scripts in order to complete server scaling analysis, tuning and database optimization.

Senior Software Engineer - Performance Engineer

Confidential, Nashville, TN

Responsibilities:

• Managed the QA automated Load, Stress, Performance, and Optimization testing department which utilized Mercury Interactive’s LoadRunner 7.x and WinRunner 7.x test tools. Analyzed client and server side performance using Sitraka’s J-Probe Profiler. Queried and manipulated Oracle databases using various SQL tools. Developed test plans, cases, and scenarios.
• Researched and recommended additional testing tools. Implemented TestDirector to manage the automated and manual testing process. Provided WinRunner and LoadRunner cross to the QA team. InPhacts’s products are n-tiered web and java client-based Tele-Radiology digital imaging information systems operating on Unix/Linux platforms and Oracle databases.

Project Manager

Confidential, San Francisco, CA

Responsibilities:

• Managed the implementation and enforced Quality Assurance processes across product development departments. Built the QA testing department that included three groups: Software Testers, Business Analysts, and Automation Engineers. Developed front-end and back-end file/database testing methods. Implemented a (UI) browser testing process and lab.
• Supported Professional Services User Acceptance Testing (UAT). Championed the successful re-architecture of automated regression testing using WinRunner and Mercury Interactive's Test Suite including QuickTest Professional. Developed the performance, stress testing and server scaling analysis process utilizing LoadRunner as the test tool. Confidential 's product is a web-based n-tiered mortgage banking application running on a UNIX platform and Oracle databases.

Lead QA Software Engineer, Web Application Testing

Confidential, Nashville, TN

Responsibilities:

• Managed the testing of internally developed web-based software. Wrote test plans, scenarios and cases. Managed the project utilizing MS Project and Mercury TestDirector 6.01. Created automated test scripts with WinRunner 6.0 and performed server scaling analysis using LoadRunner 6.5. Conducted project and user requirement meetings with users, managers and development staff.

Project Manager - Application Testing

Confidential, San Francisco, CA

Responsibilities:

• Managed the testing of packaged applications for fifty client facilities which consisted of a team of 5 testing engineers. Coordinated the inventory of systems, developed hierarchies of functionality for systems, wrote test plans, scenarios and cases. Tested utilizing Mercury WinRunner and Test Director. Also tracked defects utilizing PVCS. Communicated with users and vendors regularly to assure accuracy of all documentation. Documented and delivered test results to the client. Directed and provided guidance in the daily activities of the business and technical analysts. Conducted reviews of documentation as required.

Project Manager

Confidential, Nashville, TN

Responsibilities:

• Managed a team of 10 Assistant Vice Presidents (AVPs). Worked between corporate and financial systems (CYBORG/ROSS) technical staff and customers. Led the re-engineering of inter-departmental business processes. Developed related policies and procedures. Managed the corporate intranet implementation using Lotus Notes as the backbone. Managed Lotus Notes application development projects including Data Warehousing interfaces from legacy systems to Notes databases. Projects involved development of system flows, data models, system narratives and other related requirement including data dictionaries.
• Utilized VISIO extensively. Facilitated Y2K assessments across multiple hospitals and health systems. Evaluated and performed cost benefit analysis on prospective software applications relevant to large corporate hospital support. Coordinated the migration of all facilities to the Quorum internet server for web hosting, internet mail, and web-browsing. Assisted customers in identifying technology solutions for business needs. Consulted with internal customers on vendor specific IT solutions including HBOC and MediTech related.
• Managed the development, planning, testing, implementation, interface development, and of a hospital-wide Decision Support Data Warehousing system. Utilized Mercury WinRunner for regression testing prior to implementation. Managed the process through TestDirector. Supervised service team, help desk and administrative staff related to product and derivative product line. Primary point of contact for executive and senior management staff. Wrote and analyzed ad hoc financial reports obtained from various databases. Organized user groups. Coordinated communications among all users including an annual enhancement design document for the vendor. Established billing protocol for subscribers.

Implementation Project Manager

Confidential, Nashville, TN

Responsibilities:

• Led the re-engineering of business processes between departments through the implementation of a cost accounting implementation project. Lead developer of interfaces between financial and pharmaceutical related systems. Developed and evaluated a community directory of Healthcare services by meeting with all top managers of the hospital system.
• Identified areas of opportunity for productivity efficiency as well as ensuring accurate pay or reimbursement. Supervised, summarized and reported results of quantitative and qualitative data analysis utilizing Report writers, SAS, SPSS, VISIO and other tools. Provided decision support to hospital-based and home care services. Trained Chief Financial Officers and Financial Analysts nationwide.

Adjunct Associate Professor

Confidential, Savannah, GA

Responsibilities:

• Instructor in upper level undergraduate Health Administration courses that focused on the broad spectrum of health policy, planning, and management of the health services system.

Decision Support Analyst

Confidential, Savannah, GA

Responsibilities:

• Provided decision support to hospital-based and home care services. Developed a community directory of
• Healthcare services. Summarized and reported results of quantitative and qualitative data analysis utilizing SPSS, VISIO and other tools. Conducted both personal and telephone interviews. Developed, implemented, and analyzed surveys related to hospital operations.