SUMMARY:

• Business Process Analysis. Developing Functional & Technical Specifications
• Analyzing & Documenting existing business process (“As Is”)
• Gathering, Analyzing & Documenting (BRD) User Requirements for “To Be” process
• Gap Analysis, Process Mapping, Developing Business Process Flows & Documentation
• Designing, Developing “To Be” Application Systems, User Interface (UI)
• Strong Business Systems Analysis skills, Experienced in applying SDLC methodologies
• Hands - on experience in Integrating Application Systems (SAP with Vantive, Scopus etc.)
• Developing QA Test Scripts, QA Test Plans & QA Testing, Conducting UAT
• Application Software vendor selection
• Project Management & Project Coordination, Interacting with Off-shore Team
• Billing & Invoice Management, IT Financial Analysis, Coordinating Budgeting Process
• Solid understanding of Relational Database (RDBMS), Strong in SQL
• Supporting users, Developing Materials & Conducting & JAD Session
• Strong in Excel, Visio, Word, PowerPoint. Experience in Access & MS-Project
• Strong Organizational & Communication (Oral & Written) Skills. Attention to details

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

OPERATIONS ENGINEER (As FTE) / BUSINESS ANALYST (As Consultant)

Responsibilities:

• Took leading role in analyzing existing Call Center (Help Desk) System HEAT, Gathered, Analyzed & Documented Requirements, Performed GAP Analysis, and Helped in developing Functional Specification for “To Be” process. Helped developing Test Scripts for Functional and User Acceptance (UAT) Testing. Performed full QA Testing of HEAT
• Analyzed “As IS” IT Purchasing Process, Gathered & Analyzed User Requirements & streamlined and re-designed “To Be” IT Purchasing Process. Prepared Process Flow diagrams. Improved IT Purchasing Process. Increased productivity by 25%
• Provided Technical and Administrative Support to project managers, Coordinated both On-shore & Off-shore projects, Facilitated project meetings
• Performed IT Financial Analysis & IT Auditing (SOX), Coordinated Budgeting Process,
• Researched into problem areas & Improved Telephone Bill Payment Process, Maintained Database for Bill Payment, Performed Trend Analysis for monthly Telephone Billing Amounts and Saved company significant amount of money by taking corrective actions. Managed Billing & Invoicing. Used Access & Excel

Confidential, Irvine, CA

Business Analyst - IT CONSULTANT

Responsibilities:

• Gathered Requirements from users (Sales Force) for assigning Territory & Tasks in CRM software Siebel. Documented Requirements and Presented to users
• Developed Workflows, Configured Skill & Territory based Assignment Management in CRM software Siebel for Sales Force. Supported end users (Sales & Marketing Team)
• Performed extensive QA testing of the integration of CRM software Siebel and in-house developed Web-based Lead Generation software

Confidential, Torrance, CA

Business Analyst - IT CONSULTANT

Responsibilities:

• Gathered, Analyzed & Documented User Requirements (BRD) for the Confidential Call Center, Analyzed Business Process, Developed Functional Specification for “To Be” process and Enhanced CRM software Siebel (Call Center)

Confidential, Los Angeles, CA

IT SENIOR BUSINESS SYSTEMS ARCHITECT

Responsibilities:

• Improved Call Center, Sales & Service Operations by implementing CRM software Siebel
• Participated in Application Software vendor selection
• Gathered, Analyzed and Documented (BRD) User Requirements, Performed GAP Analysis, Mapped Processes, Developed Scope, Project Tasks, Process Flow Diagrams to implement Call Center, Sales & Service modules of CRM software Siebel
• Developed User Interface (UI), Functional (FSD) & Technical Specifications, Workflow; Configured & Implemented Siebel Call Center, Sales & Service modules
• Developed QA Test Scripts (Use Case based), Performed QA Testing, Conducted UAT
• Performed Data Modeling, Database Design (RDBMS) & Queries using SQL.
• Migrated data from Goldmine database to Siebel database. Developed SQL queries
• Developed User Manuals & materials, Conducted
• Organized & Lead CRM-Siebel implementation project, Facilitated Meetings, Interacted with Users, Vendors & Management. Supported end-users.

Confidential, Costa Mesa, CA

SENIOR CONSULTANT

Responsibilities:

• Gathered User Requirements, Analyzed “As Is” RMA process and Re-engineered “To Be” RMA Process for CRM software Vantive (PeopleSoft). Developed User Interface (UI), Mapped Processes, Developed Functional (BRD) & Technical Specifications, Developed Process Flow Diagram, Designed and Re-engineered & Implemented RMA Function (Apple Computers). Followed SDLC methodologies
• Gathered, Analyzed & Documented User Requirements (BRD) for Sales Process, Facilitated JAD workshops. Developed Data & Process Flow Diagrams
• Developed Test Scripts and Performed UAT & QA Testing of Vantive “Sales” module
• Designed Integration of SAP & Vantive. Performed Data Modeling (RDBMS). Used SQL

Confidential, Anaheim, CA

SENIOR SYSTEMS INTEGRATOR

Responsibilities:

• Gathered User Requirements, Performed User Requirement Analysis, GAP Analysis for Sales function of CRM (Call Center) software Scopus
• Developed & Maintained SAP-Scopus software Integration using Transact - SQL, Shell Scripts, Perl. Developed SQL queries. Performed QA Testing based on Test Scripts
• Coordinated Projects. Supported end users

Confidential, Costa Mesa, CA

SENIOR BUSINESS ANALYST (Manufacturing)

Responsibilities:

• Implemented MRP software Tolas - Purchasing, Order & Inventory Managements modules

Confidential, San Diego, CA

Business Analyst - IT Consultant

Responsibilities:

• Designed & Developed Reports using 4GL Powerhouse
• Took leading role in migrating data from legacy system to Oracle ERP systems