SUMMARY:

• Highly result oriented Technology leader with 14 years of experience championing projects Confidential fortune 500 companies.
• Extensive QA Management experience in areas of Wireless Telecom Billing, Automation Control Systems, A/V Hardware, Retail, Logistics and Business Intelligence.
• Managed multiple QA onshore and offshore teams up to 42 in size including hiring, mentoring and performance appraisals.
• Highly Business - Savvy working with senior level Management on planning, budget, resources, and tracking project issues to resolution.
• Managed testing high profile projects delivering outstanding Quality results on time within budget.
• Expertise skills with Agile / Scrum framework, convert user stories into Test Design, Execute in Test driven approach by following release/build process.
• Managed complete project life cycle and their deliverables under Initiation, Design, Development, Validation, Implementation and production support phases.
• Managed and guided Automation, CA LISA and Performance teams to leverage cost.
• Coordinated with Release Management for all QA activities during a release.

TECHNICAL SKILLS:

Operating Systems: IBM Mainframe, LINUX, UNIX, Windows XP and Windows 7

S/W Languages: SQL/PLSQL, Java script, Visual Basic 5.0

Testing Tools: HP QC, HP Performance Center, Win Runner 7.0, HP ALM, QTP,CA LISA

ERP: PeopleSoft, SAP BI

BI Tools: OBIEE 11g, Microstrategy 9.0.2

Project Tools: MS Project, CA Clarity

GroupWare: SharePoint 2007, Team Forge 6.1

Databases: DB2, Toad, SQL Server, Oracle 11i, MS Access 2007

Office Software: MS Office (Word, Excel, Access, Power Point), Visio

GUI & Web: Power Builder, Web Logic, IBM Websphere, SOAP, Jetty, Restful

PROFESSIONAL EXPERIENCE:

Confidential, Bentonville, AR

QA Project Manager / Sr. QA Lead

Responsibilities:

• QA Program Lead for Confidential Transportation Management System (WTMS) which integrated existing legacy systems into one which resulted in the 1st year savings of $ 5.8 Million.
• WTMS project ed outstanding delivery in 2012 among 82 projects.
• As PM successfully enabled POC of CA LISA testing tool and implementing as a pilot for WTMS.
• Presented QA turnover documentation to help Business conduct UAT and escalated on issues to find resolution.
• Prioritize, Budget, plan and monitor the progress of QA scrum teams to deliver new functionality and features in accordance with the product roadmap.
• Assisted in hands on testing of the QA Analytics project for reporting of QA Adoption, Requirements coverage, Test case execution, Critical defect resolution across all QA projects in Confidential for Senior Management.
• Managing the QA team testing Logistics BI reports for Inventory, Yard and Scheduler in Distribution Centers and additionally supporting Alerts for exceptions in BI reports.
• Analyzed and provided year over year metrics for all Releases for Senior Management
• Created Standard Operating Procedure document for QA and presented in the QA forum.
• Review Requirements, Test plan, Test Summary report and facilitate QA turnover documents.
• Mentoring new members with industry best practices to impart Quality in the logistics division.
• Member of QAO steering committee to drive software delivery best practices, Product Test strategy documents and process improvements.
• Evaluated defect trends and provided solutions for better implementation of software upgrades in Distribution centers which resulted in fewer defects in production.
• Conducted presentations on Environment and Release Management in QMO forums.
• Managed the testing for the Global Reporting Tool project testing for Internet Explorer 8.0 version.
• Successfully tested and implemented the new online application for maintaining Driver Quality records and compliance in the Transportation division, resulting in annual savings of $1.2 Million.
• Maintain projects and provide right access to project level users as HPQC / HPALM Administrator.
• Conducted interviews with Senior Management to hire additional new talent for the QA area.

Confidential, Richardson, TX

QA Delivery Manager

Responsibilities:

• Managed multiple Switch Control provisioning projects delivering success resulting in annual corporate savings of $4.1M
• Provided valuable inputs, vision and goals as part of the Delivery Management Team to cut testing costs to align with company goals.
• Budgeted and Managed HP HLR migration testing team resulting in additional cost saving for Confidential &T.
• Trained and mentored new hires with QA methodologies and testing presentations with detailed documentation.
• Provided risk assessment that would impact testing objectives for cost, schedule quality and zero defect.
• Managed both on and off shore QA analysts for new version functional testing, UAT, Production support and special project testing like iPhone.
• Performed Root Cause Analysis on production defects to reduce defects by 10%.
• Managed IVR and WLNP Inter carrier testing with major Telecom companies like Confidential, Verizon and Sprint.
• Coordinated with infrastructure, Tech support and operations team to set up and manage test environments for every release.
• Coordinated UAT testing with customers and worked with Developers to fix issues found.
• Managed problem resolution for Network devices and labs by engaging Development, On Going Support, Network and test teams.
• Analyzed business and system requirements managed development of specifications to create and execute detailed test plans and test cases in Mercury Quality Center and verify bug fixes for testing Teams.
• Resolved critical test issues by working with Development, Business, PM and 3rd party companies.
• Used Rational Clear Quest for reporting and tracking issues, and provided reports and updates on issue status for Senior Management.
• Coordinated with Change Management to ensure critical fixes for bugs were brought into QA for testing and ensure it was pushed to production in a timely manner.
• Recognized by Confidential &T for successfully implementing Flexible Dependency Mechanism project which enabled to successfully provision subscribers when some platforms are down.

Confidential, Richardson, TX

QA Analyst

Responsibilities:

• Determined testing requirements developed and reviewed scripts for positive and negative test scenarios, conducted baseline testing, and generated status reports.
• Tested end to end Switch provisioning for major projects which include PTT (Push to Talk), MMS, Mobile Control, GAIT and WNP (Wireless Number Portability).
• Analyzed application, system and security errors. Escalated issues to developers and verified fixes.
• Designed test plans and defined cases for functional, integration system, and UAT.
• Migrated AWE Subscribers from CVD to Cingular Billing for conversion projects.
• Used SQL-queries/procedures for database and backend testing for several projects.
• Engaged new clients for Win Runner adoption to enhance volume testing by activating numerous subscribers with more price plans and features.
• Tested Regression script creation for stress testing using Win Runner.
• Tested and verified several Be Vocal projects for IVR response.
• Tested retail Point of Sales applications like POS, POS.com, Phoenix and OPUS.
• Participated in the execution of integration and production environment testing for combined billing for wire line and wireless customers.
• Assisted in production support testing and coordinated with Development and Change Management to push fixes to production.

Confidential, Richardson, TX

QA Engineer

Responsibilities:

• Lead programmer for Panja 1000 using Axcess, VPXpress and TPDesign.
• Provided Demos for dealers and customers about Panja 1000 and Broadband Music Player.
• Troubleshot and provided technical support for the Panja 1000.
• Integrated A/V systems with Panja control systems for demos and trade shows.
• Developed detailed documentation for Panja 1000 user s manual and working procedures.
• Interacted with developers, system engineers, and testing teams to find solutions for customer issues.

Confidential, Redford, MI

QC Manager

Responsibilities:

• Responsible for Quality Control of products, material re-ordering, scheduling and maintaining production.
• Initiated QS 9000 and conducted seminars on Total Quality Management for the employees.
• Developed a package for maintenance of material re-order using MS-access and Visual Basic 5.0 for maintenance of records.
• Supervised 15 hourly employees and planned the work schedule according to production requirements.

Confidential, CT

Graduate Research Assistant

Responsibilities:

• Assisted students with the use of lab computers and assigning user rights.
• Maintained PC software and hardware and ensured network connectivity.
• Designed and developed an information system for the Management Engineering department to track student progress, schedule courses, and design plan of study for graduation using Visual Basic and MS Access.