SUMMARY:

• Confidential Business Solutions is the business support side of the Confidential business class multi - function printers. Responsible for testing the software side of the solution Dispatcher Phoenix and also the MFP bizhub MarketPlace website and installable apps.
• Spearheaded testing efforts for an important release and high-profile project for the web version of Bubble Sheet Generator client software (think Scantron® test sheets). Identified critical bugs as well as many serious UX and UI issues that didn’t necessarily have clearly defined requirements, ensuring a mature web app at launch time.
• Verified existing bug fixes, reported defects, and validated correct functionality of new features in the software as well as correct interfacing with the MFPs’ firmware.
• VirtualBox was used for personal test lab with virtual machines that consisted of Windows 7/8/8.1/8.2/10 (x86-64), Windows Server 2012/2016 (x86-64), as well as Japanese, Chinese, French (FR), and French (CA) language versions.
• Linux Debian Buster was used as the host (main) workstation.

TECHNICAL SKILLS:

Technology and Tools: Microsoft Windows Ranorex Azure DevOps (formerly VSTS) Microsoft Teams Confidential Dimension APL/C# Oracle VMWare jMeter TESTING Automation Automated Testing ENVIRONMENT Microsoft Windows Linux Multi - function Printers Trello GitLab Splatt TESTING Manual/Black-box Exploratory/Ad-hoc Functional Usability System Integration/Compatibility Performance/Stress Regression

PROFESSIONAL EXPERIENCE:

Confidential, Hartford, CT

Senior QA Engineer Consultant

Responsibilities:

• Confidential & Company is Asset Management company located in Hartford, CT. Hired to automate the change request process for integration between Confidential and their vendor Confidential and Confidential ’s financial software, Dimension.
• Successfully created a robust proof of concept to demonstrate the possibilities automating the change request process can have in the organization.
• Contract was finished and purpose fulfilled with the results of all the automation work shown through a library of demonstration (or proof of concept) videos for stakeholders, decision makers, and technical team to evaluate once the initial, very fluid implementation phase has completed and determine when Ranorex automation will be incorporated into the change request process for the entire organization.

Confidential, Melbourne, FL

Quality Assurance Engineer

Responsibilities:

• Test lead of a true remote agile team for the Medi-Share mobile app (Android version) coordinating with project manager and developers located across the country. Utilized Slack for all project communication and coordination and Jira for CI and defect management. An immediate increase to quality was established by identifying and reporting many functional defects, hard to discover bugs, and serious UX design flaws. Made many suggestions for app function, design, and UX to help make the app more stable, more enjoyable to use, and market ready with the level of quality I like to see for app usability and design. The app successfully went live as scheduled and is in the Google Playstore for download as of December 2017. The app is called, Medi-Share.
• Created distributed automated stability/performance test of sorts using jMeter. Repurposed jMeter for time-sensitive production server validation to verify return code 200 site-wide for every page and image asset (approximately 15,000 unique items/addresses) to ensure that the newly contracted hosting service (RackSpace) successfully pushed and loaded every item for mychristiancare.org successfully onto their production servers.
• Verified correct functionality on the web interface through backend using Salesforce and NetSuite. Communication between the web frontend and backend were done over SOAP and REST calls.

Confidential, Atlanta, GA

Test Engineer

Responsibilities:

• Worked at Confidential, the German global conglomerate, as the test lead for the Video Viewer Common Component agile team. The Video Viewer Common Component was integrated into many of the products in the overall security solutions portfolio for Confidential Building Technologies and its security sector within the company.
• Automated tests using Ranorex. Fully automated both the System Test Plan as well as the entire Regression Test Plan significantly simplifying each DEV to QA handoff of new versions (usually nightly builds) of the software.
• Participated in all aspects of the Agile development process under the SCRUM methodology, including daily scrums, requirements definition meetings for each sprint, sprint planning (defining/prioritizing user stories for each sprint), paired programming/code review meetings (TDD), documentation review (analysis, requirements, test plan, test cases, technical, etc.), and retrospectives at the end of each sprint. All Agile development was managed, updated, and tracked across the Confidential corporation in multiple countries using IBM's Rational Team Concert, or Confidential .
• Responsible for managing the Video Viewer test lab. This included firmware, software, hardware, cables, cameras, KVMs, routers, and all test machines for the Video Viewer Common Component development and testing efforts.
• Coordinated testing efforts for Video Viewer integration between Atlanta, India, Italy, and Germany software development teams depending on which Confidential Security Solutions product was on its test/development/release cycle.

Confidential, West Hollywood, CA

Quality Assurance Engineer Consultant

Responsibilities:

• Assigned as QA Lead on several complex high-profile projects (i.e., Japan Client Implementation, XM+ Confidential Canada Implementation, v3.1 US, UK and CA Consumer Site Confidential Implementation).
• Coach/mentor to new hires of the middleware QA team to assist in the development of QA skills as well as general technical skills and system/provisional knowledge transfer.

Confidential, Atlanta, GA

Business Analyst / QA Analyst

Responsibilities:

• Confidential is a benefits administration company that handles benefits administration for many of the Fortune 500 companies all over the world.
• Worked on the Confidential client team to assist in improving the quality level from previous years of their Annual Enrollment process. As the more experienced team member, my duties focused on resolving existing client/system issues and ensuring that quality processes and procedures were properly enforced.
• Managed complex projects through the full software development life cycle. Lead QA for complex projects such as FSA 3.14, HEDAT, and POI. Defined project plans, gathered requirements, analysis, performed test planning, and executed all test cases.
• Coach/mentor to new hires of the Confidential client team to assist in the development of QA skills and to ensure proper system/provisional knowledge transfer.

Confidential, Norcross, GA

PVCS Administrator / Senior Quality Assurance Engineer

Responsibilities:

• Confidential developed human resources and payroll software similar to PeopleSoft and ADP using Coldfusion, Solaris, and Oracle.
• Implemented and facilitated defect tracking within the organization.
• Implemented version control within the organization which included determining system requirements, implementation and administration of PVCS Professional Suite. The solution consisted of PVCS Version Manager, PVCS Tracker, and PVCS Notify.

Confidential, Atlanta, GA

Quality Assurance Engineer

Responsibilities:

• Confidential was a software development shop for Priceline.com's owner (Jay Walker, Walker Digital) to bring his ideas to life (and the market). Hired as a QA Engineer to take on many different projects along with other senior level QA colleagues. Worked on Priceline.com PerfectYardsale website which was supposed to be a competing service to eBay.
• Evaluated and tested in multi-tier architecture environments for e-commerce, web-based applications. Testing involved verifying the front (web) and backend (Oracle or SQL). Used Mercury TestDirector to create projects, test plans, test cases, execution of test runs, and defect tracking. Coordinated with development (ASP, DBAs, and middleware teams), business analysts, and project managers on each project for gathering and reviewing functional specifications and business requirements as well as all other aspects of the QA process.

Confidential, Atlanta, GA

QA Team Lead

Responsibilities:

• Confidential produced software for small to mid-sized doctor's offices as well as university clinics to handle Confidential t information management. I was hired as a Junior QA Analyst after graduating college to assist with increasing the overall quality of the company's products and software, quickly rose through the ranks, and was promoted to QA Team Lead.
• Evaluated and tested new and modified software programs. Verified that programs functioned according to business requirements and established internal guidelines. Ensured efficient and accurate testing of all aspects of the company’s products including functionality, consistency, accuracy, and aesthetic value. Actively influenced the product’s design to ensure user-friendly UI/UX.