SUMMARY:

• Over 10 years of quality assurance and extensive analysis experience (with the ability to identify and analyze problem areas) in project based company using client - Server and Web technologies.
• Strong knowledge of SDLC and test methodology. Experience with both WATERFALL and AGILE methodologies; Monitoring and improving the QA process as per the agreed upon organization standards.
• Experience working with cross-functional teams - Requirements gathering and refining with business clients/end users, participate in application design meetings with functional and business analysts prior to AD signoff, participate in design reviews held by dev team. Provided valuable inputs in these meetings including, but not limited to identifying gaps in requirements that has avoided issues during testing phase. Communicate anticipated or actualized risks, communicate state of the application to the project stakeholders as required.
• Over 2 years of experience in Aerospace industry, testing an integrated suite of web applications.
• Over 5 years of experience in the Telecom domain working as a Lead Test Analyst for Confidential &T; Knowledge and hands on experience with Telegence billing client. Worked with business owners to develop user stories, wireframes and flow diagrams, document test plans, test cases and release notes.
• Over 7 years of database: advanced SQL experience - using TOAD / SQL Developer.
• Over 6 years of HP Quality Center.
• Over 4 years as a Lead Test Analyst: Lead and coordinated efforts with onsite and offshore teams. Organize daily scrum calls, manage defect triage process.

PROFESSIONAL EXPERIENCE:

Confidential - Bothell, WA

Software Engineer Analyst/Test

Responsibilities:

• Get a clear understanding of requirements from business owners. Get a clear understanding on the end-to-end system process.
• Detailing business requirements and creating user stories for the scenarios in AGILE RALLY tool.
• Write use cases and visio call flow diagrams after reviewing business requirements.
• Design wireframes/mock-ups for Android and iPhone using Prototyper tool.
• Design and execute testcases/test scenarios for functional and E2E test cycles. Conduct test case reviews. Conduct UAT hand in hand with clients
• Document test plans, traceability matrix, test scripts and release notes.
• Writing SQL queries/scripts for data modification/validation
• Lead and coordinate testing efforts with onsite and offshore teams.

Confidential - Bothell, WA

Production Support & QA Analyst

Responsibilities:

• Analyze, troubleshoot and correct Premier e-commerce platform production issues and respond to customer escalations to meet SLAs.
• Identify and communicate bugs/issues that affect the Profile and Catalog teams before releases - defect tracking and testcase management using HP Quality Center.
• During releases, verify the fixed CQ tickets and determine new issues related to the new code
• Resolve issues with orders. Create and analyze SQL reports for failed orders with common errors/failures to determine root cause of failures.
• Resolve billing and reporting issues within eBill as well as educate other teams on existing functionality

Confidential - Sammamish, WA

IVR Test Analyst - Onsite Lead

Responsibilities:

• Conduct assessment of the IVR and UIVR projects - Learn the technologies and applications used to develop the system and complete the assessment questionnaire
• Come up with the knowledge transfer plan documents identifying and listing the tasks for every system component
• Identify the key data elements flowing across components.
• Document the design components, interfaces and scenarios.
• Detailing functional requirements, creating user stories and flow diagrams for XBOX, CoreNA and PANA applications
• Lead and coordinate testing efforts with onsite and offshore teams: Allocate tasks, review testcase design, track status and report progress. Hold daily defect triage meetings during test cycles.
• Test plan and test script design and execution for XBOX, CoreNA and PANA applications

Confidential - Bellevue, WA

Systems and Data Analyst 4/ Functional Analyst

Responsibilities:

• Respond to ESMS tickets initiated by end users or other IT support teams. Team with other IT support teams (i.e., other application analysts, server administrators, database administrators, network analysts, performance and scalability analysts, and software vendors) to expediently resolve application issues.
• Manage the HP Service Manger ticket queue - Incident and Problem Management.
• Verify database additions/changes, data inconsistencies across multiple databases Service Manager and Decision Center DB using TOAD and HP Connect-It; Use Infoview Business Objects Universe to run and validate Enterprise SLA reports for suppliers and partners.
• Gather and document business requirements for the IT Self Help web portal project with clients. Review and translate these business requirements into technical design documentation for IT Self Help web client and Decision Center database.
• Maintain the Data Dictionary and Access database used to generate the data dictionary
• Automate Business Objects report execution using QTP; Maintain automated QTP scripts that run reports in Business Objects Universe.
• Participate in the development of application blockpoint detailed outage plans, identifying and documenting specific technical tasks that need to be executed to ensure successful implementation of blockpoint content. Perform scheduled maintenance and major blockpoint tasks during planned outages.
• Comply with Boeing policies and adhere to quality standards to meet internal audit requirements.

Confidential - Bothell, WA

Senior Quality Assurance Engineer

Responsibilities:

• Analyze business requirements for prepaid and postpaid Consumer, Small business and Enterprise modules and develop solution design with tractability to requirements. Identifying “gaps” in requirements.
• Create solutions options based on research of current system capabilities and standard processes.
• Create use cases and prototypes based on business requirements.
• Write user stories and visio flow diagrams.
• Configure/setup test environment - understand underlying database table design and create SQL scripts to manipulate test data in Oracle database.
• Develop test plan, design test scripts / testcases
• Testcase walk-through with business clients; Execute UAT scripts in pre-production environment.
• Validate contents of CDR logs, do a CHISCAN compare and troubleshoot failures.
• Lead and coordinate testing efforts with onsite and offshore teams.

Confidential - Seattle WA

Backoffice/Database QA Analyst

Responsibilities:

• Develop test plans for client server applications and system upgrades
• Design testcases for applications that support the brokerage system - develop test scenarios for user stories in each sprint from product backlog
• Setting up batch applications on a virtual machine, configuring the properties file of every batch application prior to running the app.
• Load data in warehouse database by running ETL after setting up data in the backend database. Also use ETL to load data into datamart.
• Configure test environment: Load master DB, load latest packages.
• Execute black box and gray box functional tests as well as regress defects found in the sprint.
• VersionOne: Add tasks to user stories, update hours in sprint tracking, review burndown chart to track project progress.
• Participate in test plan reviews and test requirement workshops

Confidential - Tukwila, WA

Systems and Data Analyst 4/Functional Analyst

Responsibilities:

• Design P490s from technical specifications - for the applications: Maintenance Engineering Management, Airplane Health Management, Flight Following, Toolbox, ELB Ground and Air.
• Review the test plan documents and ensure they are accurate and have in-depth coverage for every CR targeted for the current release prior to signing off on the document.
• Write P750s / test scenarios for every transaction that occurs between enablers.
• Translate the P490s to testcases, which are maintained in HP Quality Center.
• Ensuring 787 data is consistent among different enablers prior to test, by performing DIS Data initialization services .
• Conduct smoke, IUT, IFT and IRT UAT test cycles/test execution for the integrated suite of web aplications prior to handoff to Pilot team / release to production.
• Identify, record and track defects found during test in Mercury QC.
• RCA of the defects.
• Troubleshoot when messages do not reach the intended enabler application
• Track CRs (Change Requests) in CASCQ, run performance metrics reports.
• Provide feedback to developers on the issues during daily triage call
• Prepare weekly status reports.

Confidential - Bothell WA

Lead Test Analyst - IVR

Responsibilities:

• Testing for customer account validation, order track, feature/priceplan/soc changes, voicemail, warranty and payment modules. Validate product requirements, document the test plan, design test scenarios and test sets; Test execution involves Functional, Integration & UAT cycles.Design testcases from Call Flows and specs.
• In-depth understanding of XML file manipulation SOAP XML and transactions and n-tier to DB logic - using XML Spy
• Create defect reports: Log defects in HP Quality Center and follow-up on the status of defects
• Walk through the scenarios with UAT, and assist in UAT testing.
• Setup test data: Create and maintain SQL scripts for inserts/updates in TSDB database.
• Mentor new recruits on the team.

Confidential - Redmond, WA

SDET1/STE2

Responsibilities:

• OS install and configuration - Partition the hard drive on the machines and Install the most recent build of Vista OS; Install updates, install IE7 on the OS. Sometimes use VPC client to remote to lab machines.
• Application compatibility and site compatibility testing; Testing Internet Explorer 7.0 on the new Vista OS (32 and 64-bit machines, including Itanium) and backward compatibility on XP Pro, Windows Server 2003 and other older OSs.
• Bug filing and investigations - Log defects using Product Studio 6.0. Get the stack trace and dump file during IE crashes.
• Test set design, test set execution and maintenance develop testcases using TacticsUI - MS Proprietary tool.
• Performance Testing - run automation scripts using Piper and analyze failures.
• Stress testing (using MS Proprietary tool called hammer).

Confidential

Project Coordinator

Responsibilities:

• Coordinating projects: Attend team meetings, deliver project overview presentations to new hires, prepare weekly status reports and review team test reports.
• Software procurement from vendors- compare prices, warranty, delivery dates and service contracts.
• Billing clients (in the area of Enterprise consulting) - prepare weekly bills for clients.

Confidential

Software Engineer

Responsibilities:

• The project involved reverse engineering using Designer/2000 and Developer/2000, viz. re-generating modules, identifying existing components and developing reusable components - add new PL/SQL code in forms where required. Create stored procedures to be d by the PL/SQL code; UI enhancements – applying standards. Perform in-depth functional testing to validate software conformance to specifications.
• Web development and testing: The project is close to an e-shopping software (without financial data handled). The registered customers were displayed categories of products to choose from, and the items in each category. The customer would then be given a choice of adding his selection to the shopping cart or directly place an order.
• Involved in the design of tables for storing data and Front-end development Creation of web pages for customer login, displaying product details, facilitating user selection of items and adding to the shopping cart, etc. Perform unit, functional and acceptance test on the modules.