SUMMARY:

• Detail oriented & focused Telecom/IT(Networks) professional with 18 years of rich experience:
• Software Development Pre - sales Activities Project Management QA Management
• Systems Engineering Release & Delivery Management System Integration
• Change Management Customer Management
• Completely owned and built the fast & flawless BSS/IMS Core Competence team (DM) from scratch.
• Achieved high customer satisfaction in terms of setting up expectations & delivering with superior quality in agreed time frame
• Optimum management of onsite and offshore teams inspiring them to work towards common goal(s).
• Proficient in managing multi-vendor environments based Solutions or Service development & delivery programs.
• Championed robust change management programs during acquisitions and introducing new tools & methods
• Successful in winning additional business and work contracts by demonstrations & presentations of team’s capacity and capabilities
• Contributed to Development, Testing & Deployment for Enterprise Level Software solutions across Telecom domains - RAN, SDP, IMS, DM, BSS and OSS domains - in areas of ADM, Support & O&M Activities.
• Played a vital role in Product Management of CDMA-RBS products, and Project Management of Solutions & Services in Consulting & System Integration Domain.
• Holds the merit of grasping the big picture, conceptualizing, developing, implementing solutions & partnering with business leaders, various stakeholders & senior level executives
• Excellent people leading skills with greater ability in empowering the teams, fostering open communication, and influencing teams to create new ways of achieving revenue or savings cost.

TECHNICAL SKILLS:

Networking protocols: (SOA,SNMP,TCP,UDP and IP)

Telecom technologies: (CDMA, Abis, IMS, SIP & OSS/BSS)

Operating Systems: (UNIX,LINUX, & WINDOWS)

Web Technologies: (Client-Server Model, Web Services, & HTTP)

Good coding exposure: (C, Java, Python, Perl, My SQL, & Shell Scripting)

PROFESSIONAL EXPERIENCE:

Confidential

Senior Service Delivery Manager

Technologies: Pentaho BI Platform, Java, SCRUM Agile, Web Services, SQL, Oracle10g, BSS, IMS, OSS, Burndown Charts, Sprint Planning & Retrospective Sessions, User Story Estimationss

Responsibilities:

• Successfully articulated big picture view on team’s charter
• Ability to use data metrics to change or develop new product features
• Successful shipment of data migration software to internal QA teams and end customers
• Built consensus in defining the content and timelines for the product releases
• Hands on Scrum Master role to help Agile teams deliver the software
• Minimizing the impact on development by developing alternate plans
• Greater ability to work with Product Owner in breaking down MRS
• Adaptive communication style depending on team members, stakeholders and situations
• Defined Scope, Ways of Working for the teams
• Established tight feedback loops so as to de-risk the impact of changes
• Prioritized the development of features/modules
• Worked collaboratively with the engineering teams responsible for Development, Testing, & Deployment
• Value add by coaching Scrum Masters on projects
• Demonstrated domain expertise by participating in Requirement Analysis
• Timely resolve of conflicts before they start impacting the team performance
• Created momentum on my initiations - Reuse With or For and Industrial Work Packages.
• Demonstrated empathy & gained trust and respect from team members
• Display of consensus building when multiple stakeholders are involved from onsite & offshore
• Strong opinion on creating influential leadership rather than authoritative management.

Confidential

Data Migration Development

Technologies: Pentaho BI Platform, Java, SCRUM Agile, Web Services, SQL, Oracle 10g, Team Velocity Calculations, Daily Scrum Standup meetings

Responsibilities:

• Strong focus on Customer needs & wants - managed the authoring of SoW; and its management.
• Display of quick learning curve in understanding the Confidential Data Migration Software Service
• Technical hands-on by authoring the Test Plans & executing the Test Cases
• Researched new tool and became change ambassador for Agile WoW and Tools
• Test Driven contributions in Requirement and Design Analysis of software product for DM
• Innovative way of developing simulators to cut the cost of actual customer node interfaces
• Effective presentations with customer on explaining the Sprint deliveries - Test Summary Report, Defects
• Educated Customer teams on Usage of Migration Software Product
• Result driven Actions leading to quality software being delivered right on time

Confidential

Technologies: CDMA, MS Project, Risk Matrix

Responsibilities:

• Demonstration of empathy for the employees who has let go their known tools.
• Adapted a Supportive style of Communication to accommodate staffs who are going thru change
• Quickly identifying the alternate paths in order to ease the pressure that comes along with the change
• Displayed Strong personality to make sure management has dedicated supportive staff to help change
• Mentoring ex-Nortel employees through this terrain of change
• Established short and frequent feedback sessions to know what needs to be fixed or continued
• At ease when communicating to various departments - development, product data, release, hardware
• Developed Support Structure for the change to happen
• Be able to breakdown complex Confidential processes & explain in simple terms
• Able to fix consensus on Change items, Change Schedule, and rollout procedures.
• Prioritizing ongoing deliveries against the transformation activities
• Engaging all stake holders with real time information available in transparent manner

Confidential

Customer Management

Technologies: IMS, Multi-Activation, Sipp, Java.

Responsibilities:

• Excited to learn about IMS domain & made it contagiousAchieved overall understanding of Solution by doing hands-on testing & integration - Lead by Example
• Mentoring team on new Support tools, procedures, and ways of working
• Awesome Gap Analysis was done ahead and precautionary measures were put in place
• High degree of perseverance was shown in handling multiple escalations from Customer
• Multiple trips to Reston and Kansas to meet customer to educate & set expectations with Customer
• Planned Release Roadmaps by virtue of prioritization, & consensus with customer & delivery teams
• Turned around the situation with customer - he became a happy camper
• Demonstrated ability to deliver the product involving multiple vendors

Confidential

Technologies: SOA, Web Services, Oracle 10g, SQL, Provisioning

Responsibilities:

• Self Initiation to handle another services project while handling an RBS product development
• Short curve of Learning in getting familiar with concepts of Provisioning, Service Bus, and SOA
• Iterative Development was run in developing multiple PoC systems
• Installed automation and tools to speed up and cut the cost of Integration & Verification
• Reviewed the Requirements, Design and test case development activities

Confidential

Technical Support

Technologies: SUN Solaris, Redhat Linux, C, C++,Java, Python

Responsibilities:

• Fantastic opportunity to learn about CDMA technology and Confidential RBS Products
• Got hands dirty with Automation of backhaul test cases, development of Call Processing software
• Single ownership to receive the CT on RBS Factory Tester S/W & deliver need fixes later on the same tool
• Dedicated support structure tested, and then established for FLS (First Line Support)
• All Initial analysis of the incoming CSRs was done ahead of delegating these to rest of team members.
• Aligned the RBS Product releases as per the customer priority and Market Analysis
• At ease to talk to Hardware Engineers about the dependencies

Confidential

Lead QA

Technologies: VxWorks, MPPE, C, C++, DOCSIS/POCKETCABLE, SNMP, TCP/IP, Rational Requisit Pro, Clearcase, HP OpenView

Responsibilities:

• Greater enthusiasm to learn about DOCSIS Standards and vxWorks RTOS
• Interpersonal skills, arriving at win-win situations
• Owned my product decisions and helped dev teams in implementation
• Made the complex logic explained in simple terms
• Helped huge Development chunk break to iterative delivery modules.
• Established credibility across all teams - development, testing, and systems engineering.

Confidential, NJ

Technical support

Technologies: Sun Solaris, SNMP, TCP, UDP, IP, SHELL, C, C++, Javas

Responsibilities:

• Fun experience is learning HP netMetrix module.
• Quickly understood the Customer Base
• Improved in getting the problem description on phone and emails
• Developed Ability to reproduce the customer problems in labs
• Developed expertise in pin pointing the problem module after troubleshooting
• Working collaboratively with Development teams to fix the defects
• Analyzed the problems using behavior and data patterns