TECHNICAL SKILLS:

Software: - GLI Verify MS Office MS Project/Visio SoapUI Oracle SQL Server SourceSafe FTP Salesforce.com Sharepoint HP Quality Center 9.2/11 Netezza SQuirreL Aginity Workbench HTTPFox Putty BCompare

Web Browsers: - Internet Explorer Netscape Mozilla Safari

Operating Systems: - Windows XP, Vista, 7, UNIX/Linux, and iOS

WORK EXPERIENCE:

Confidential, Duluth, Georgia

SQA Engineer

Responsibilities:

• Develop and execute test plans and test cases for new and existing system functionalities and operating systems
• Track and submit any product issues found during testing in defect tracking system.
• Communicate with Development and Producers to prevent issues from arising and correct existing problems during the SDLC.
• Troubleshoot network and hardware issues as they pertain to gaming systems during testing.
• Reproduce issues when necessary in order to assist software development in resolving issues
• Ensure that all software is working as intended through system and regression testing.
• Document finished product status by recording and summarizing test results
• Share knowledge on new products or systems with SQA team
• Assist in maintaining quality assurance documentation by creating and updating QA procedures as needed.
• Perform positive and negative test cases to assure quality of products.
• Provide feedback for continuously improve the testing process.

Confidential, Atlanta, Georgia

QA Analyst

Responsibilities:

• Review project documentation for all assigned projects to ensure that the project requirements are clearly defined
• Analyze project requirements and develop Test Plans and documented test cases that ensure that all functionality is performing as intended
• Plan and schedule all QA deliverables during project life-cycle
• Conduct formal test case review sessions with project team and in corporate feedback
• Execute test cases, document actual results, and evaluate compared to expected results
• Develop SQL queries to retrieve data for validation purposes
• Back-end, ETL, integration, regression and web-service testing
• Source to Target mapping testing
• Log validation
• Troubleshoot unintended results and error logs to investigate cause of unintended results
• Report defects and escalate issues as needed
• Regularly report overall project status, including test case execution statistics, defect status, milestone, and satisfaction of quality metrics
• Contribute to the project success in a team environment while simultaneously completing individual tasks and goals
• Share knowledge by effectively documenting work
• Develop and maintain a thorough knowledge of the assigned application(s), functional area(s) or project(s)
• Mentor less experienced Analysts while leading multiple QA projects through release
• Perform early morning or late night validation when new releases are being deployed into production
• Work closely with developers to support defect resolution
• Communicate effectively with partners via all channels - in-person, phone, email, etc.

Confidential, Duluth, Georgia

QA Analyst

Responsibilities:

• Installation and configuration in internal test environment
• Performed regression testing
• Created/reviewed/executed test cases during functional/system/integration testing
• Manual testing of Web interface/reporting features
• Analyzed business and technical requirements to create detailed test cases
• Used SQL Server 2005 for data validation
• Wrote detailed defect reports and worked with developers and other project team members to resolution
• Defect tracking using proprietary in house system
• System Conversion Specialist
• All implementation phase activities
• Study product documentation
• Negotiate implementation plan with customer and internal role players
• Obtain Customer sign off for implementation plan
• Implement in production
• Data extraction and verification
• Data migration into SQL Server using Excel spreadsheets using in house program and SSIS packages
• Tier 3 Specialist
• Production support 3rd level
• Web based .NET application
• MS SQL Server
• Performed database updates, using SQL Server 2000/2005, for customers in live environments where mission critical data changes were needed and investigated/resolved issues as needed.
• Checked database triggers and stored procedures
• Created reports for Management/Client requests using queries
• Remote resolution when needed
• Identify defects and resolutions for production environment
• Read VB.Net code to determine defects
• Coordinated efforts regarding mission critical data related issues across multiple internal departments while reporting directly to the VP of Software Development.
• Tier 2 Specialist
• Production support 2nd level
• Web based .NET application
• Minor MS SQL Server
• Simple querying to report data to clients
• Incident management and tracking within Salesforce.com
• Tier 1 Specialist
• Production support 1st level
• Web based .NET application
• Track customer problems using Salesforce.com
• Issue resolution by phone or email
• Supported 450+ clients with over 2000 users across all US time zones
• Project management for simple projects
• Account management for technical issues
• Maintained HIPAA compliance with respect to customers data
• Ensured that the Software Licensing Agreement with the customer was maintained