SUMMARY:

• Progressive professional with broad - based s in leading individuals and projects to achieve organizational and company wide goals.
• Effective planning and organization skills
• Articulate and creative, skillful at providing innovative and practical solutions
• Ability to successfully manage multiple priorities and assignments
• Adept at working both independently and as a team member
• Motivated to adapt easily and enthusiastically to new concepts and responsibilities
• Ability to function well in a fast-paced, high pressure atmosphere

TECHNICAL SKILLS:

SKILL: FACS, SOP, TIRKS, WFA, ICRIS, LOTUS, SQL, Mynah applications, Tcl, RUMBA, Mainframes, Microcomputers, UNIX Software Programs, PeopleSoft, Microsoft Word Applications, and Graphics/Presentation Packages, Internet applications.

PROFESSIONAL EXPERIENCE:

Senior Technical Director

Confidential

Responsibilities:

• POC for users Confidential rsquo; questions
• Handle non-application tickets
• Reassign tickets and classifies them to the relevant category
• Reproduce issues reported by AT Confidential T
• Investigation of defect source
• Analyzes interface defects and concludes the source of the problem
• Assigns tickets to Tier2/Tier3
• Resolves application-related issues
• Assign tickets to other applications, explains and follows up
• Communicate corrections to release management for scheduling
• Provide documentation of operational changes and/or working procedures
• Monitor daily jobs
• Monitor database, Weblogic and application and identify application bottlenecks and issues.
• Table spaces and partition maintenance
• Coordination of repair of errors in the custom code delivered to AT Confidential amp;T to the extent such custom code is not under Warranty.
• The Documentation of all necessary installation procedures, instructions, and other Documentation needed for the deployment of IDIS Software fixes of production issues.
• Ensuring that Support and Documentation of Software fixes into production are deployed, and are operational.
• The Documentation of procedures and instructions for backing-out (e.g., uninstalling Confidential bracend; any IDIS Software changes that, upon deployment into production, could not be verified as operational.
• Own and review the root cause of all production-related issues and identifying operational improvements to the application based on the root cause analysis.
• Provide updated system requirements and design documents related to any production fixes that need to be deployed. These documents serve as the basis for any assistance AT Confidential amp;T will provide in the repair or testing of production-related troubles.

Consultant

Confidential, Warren, NJ

Responsibilities:

• Analyze requirements, design scenarios, validate code and implement the requirementsPlan, design, code and implement the automation of functional transactions
• Design, determine testing strategy, draft test plan and execute steps/perform testing of software components until implementation and provide post implementation support
• Design strategies for Regression and integrate regression with development, SCM and systems test groups to ensure the accuracy and performance of new changes and enhancements.
• Plan, present, develop scripts and perform testing to cover the functionality of VISION billing system for Regression
• Identify issues, report, track issues until resolved and/or escalate risk.
• Work in automation methodologies to improve quality of software systems and track system performance
• Provide and support for users and application support groups
• The following is the technical environment of covered projects:

Confidential, Piscataway, NJ

Software Quality Assurance Engineer

Responsibilities:

• Served as Project Lead Manager developing, nurturing, and maintaining partnerships with systems development, engineering, marketing, sales account managers, project managers, business analysts, customer service, and administrative functions within Confidential Technologies and interacted with clients to develop, publish, and execute software product releases and roll-out plans. Worked with clients to accurately define their needs in order to match with Confidential solutions and offerings. Created test plans for both internal and external customers.
• Performed planned and systematic pattern of actions necessary to provide adequate confidence that the products conformed to established technical requirements. Performed the process of exercising or evaluating a system or system components by manual or automated means to verify that code satisfied specified requirements. Identified differences between expected and actual results. These efforts included regression, inter-product, multi-unit, acceptance, and capability testing. Facilitated Inter-product Solution Testing: “end to end Confidential rdquo; software testing across product lines: SOAC, TIRKS, WFA/NSDB, NMA, and Transport: right down to the network element. Subsystems included: E1, F1, Flowthru, EDIIS, GOC, and PCF.
• QA & Testing expertise with designing strategies accross verticals
• Strong understanding of strategic quality levers throughout the SDLC.
• Deep knowledge and experience on the key points of testing with the strong ability to formulate testing solution when faced with various testing problems.
• Proficient in accepted industry standard test methodologies as well as new innovative solutions.
• Excel with test tools for automation, test design, test management, test data management, etc.

Confidential, New York, NY

Responsibilities:

• Updated order flow-through models for the ordering and provisioning organizations to enable the linkages between order creation and provisioning system. Circuit Provisioning functional analyst in the product management/development teams for Data services. Identified ordering/provisioning process issues and process improvement opportunities. Designed TIRKS-based PROCDS models used to design Special Service circuits at the DS0 level for the New York State Area. Worked with Programmers to build Taskmate Programs models in order to achieve 100% Circuit Design FLOWTHRU (Computer Generated
• Designs - no Human Intervention). Achieved 92% flow-through. Provided Technical Support to both management and craft in the departments sub-districts (Asset Management and Field Assistance, NICS Voice Grade and SOAC & IntraLata Voicegrade) to help enhance Work Productivity and Quality within CPC and to insure Customer Satisfaction.

Confidential

Team Leader

Responsibilities:

• Managed a team of 12 people to create/update orders in Verizon Confidential rsquo;s SOAC system. Updated order entry process flows for new products. Facilitated monthly order entry review session that increased center personnel productivity. Conducted internal on new products and process changes.

Confidential

Circuit Design Engineer

Responsibilities:

• Designed IntraLata Special Service Circuits for the New York State Area. Reviewed circuit designs from Trunk Assignors to verify correct use of processes, adherence to design rules, compliance and overall quality. Worked closely with the Transmission Staff to identify design model flaws and for request of new models.
• Acted as project manager for special customer projects. Developed reports that tracked representative productivity and service order defects. These reports served as tools to improve quality, and increase efficiency as reflected in RID performance (98.5%). Process improvements decreased the monthly average defect totals from 12,500 in 0 per month December 1999.