HP ALM - QC Administrator Resume Charlotte, North Carolina - Hire IT People

SUMMARY:

Accomplished, dedicated system administrator and application manager with proven success installing, configuring, customizing, optimizing, and managing HP ALM / QC, Atlassian Jira, and application bridging suites within industry - leading financial and healthcare organizations. Adept in streamlining workflows and automating processes; develop and implement best-practice system administration policies, processes, and standards. Superior end user service delivery and support acumen; talented trainer, coach, mentor, and supervisor, with demonstrated success managing local, near-shore, and off-shore application support resources.
Configuration & Integration
Workflow Optimization
Project Planning & Management
Process & Report Automation
System Upgrade & Patching
Troubleshooting / Resolution
Process Reengineering
Stakeholder Relations
End-user Support &

TECHNICAL SKILLS:

Applications: HP Application Lifecycle Management (ALM), HP Quality Center (QC), Mercury TestDirector, Atlassian Jira, Orasi Jira Bridge for HP Quality Center

Platforms: Windows (through 8), Windows Server (through 2008 R2)

Programming: VBScript, VBA, SQL, Open Text Architecture (OTA)

RDBMS: Microsoft SQL Server, Microsoft Access

Tools: Microsoft Project, SharePoint, Visio, TOAD, Dynatrace, Rally, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

PROFESSIONAL EXPERIENCE:

Confidential - Charlotte, North Carolina

HP ALM - QC Administrator

Responsibilities:

Developed and implemented workflow solutions for HP ALM / QC using VBScript and Open Text Architecture (OTA); created customized, user-defined fields and workflows; and coded dynamically-generated drop-down lists in all modules.
Designed and launched reporting dashboards using VBA and SQL; developed complex Excel macros using OTA API for HP ALM / QC database connectivity.
Developed end-user support solutions and documented lessons learned for technical knowledgebase.
Drove the synchronization effort for HP QC and Rally.

Confidential - Charlotte, North Carolina

AVP Technical Manager - Systems Administration & Support

Responsibilities:

Launched a new HP QC department, defining all processes and practices; established SharePoint-based issue tracking system to enable user-submitted Quality Center enhancement requests.
Administered HP ALM / QC instance for 2K users and Atlassian Jira for Financial Crimes department.
Continuously optimized, streamlined, and debugged HP ALM / QC; developed and launched automated reporting solution.
Pioneered proof-of-concept for synchronizing HP QC and Jira via Orasi Jira Bridge for HP Quality Center; assumed additional responsibility for Jira administration, developing schemes, workflows, and fields.
Earned of Excellence for optimizing HP QC and Gold for synchronizing HP QC and Jira.

Confidential - Charlotte, North Carolina

HP QC Administrator

Responsibilities:

Slashed total lines of code in HP Quality Center workflows by 75%, propelling application response times and eliminating redundancies.
Cut reporting production time by 4 hours for automated MS Excel reports by leveraging VBA and OTA API.
Earned multiple accolades and consistent recognition from end users for delivery of superior support.

Confidential - Charlotte, North Carolina

Systems Engineer

Responsibilities:

Developed testing automation scripts in HP QuickTest Professional, for high-profile financial applications.

Confidential - Wallingford, Connecticut

QTP Consultant / Automation Architect

Responsibilities:

Designed and developed an automated testing framework, test bed architecture, testing plans, and test cases to test Confidential ’s .Net applications.
Created automated test plan proposal for United Healthcare’s front-end claim system user interface (UI); customized the Quality Center Defect module configuration.
Defined and implemented test automation best practices within Chubb; collaborated on manual testing for .NET conversion project.

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Hp Alm - Qc Administrator Resume

Charlotte North, CarolinA

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