SUMMARY

• Over 8 years experience in Quality Assurance & Testing in multi - tier client/server and web based applications.
• Excellent understanding of the Software Development Life Cycle (SDLC).
• QA Lead with expertise in managing Outsource/Offshore and local teams of 6 or more QA Analysts.
• Experience in analyzing business processes and quality metrics to identify process improvement opportunities.
• Coordinated and managed multiple projects and teams at the same time.
• Excellent at identifying, communicating and escalating risks, assumptions, and other impacting issues.
• Experience in Software Analysis and Requirements Management, Configuration Management and Change Management
• Proficiency in development of Test Plans, Test Conditions and Test Cases
• Performed manual and automated testing on written test plans and test cases, functional specifications, and end user needs.
• Experience in Functional Testing, GUI, Smoke, End - End, System, Regression and User Acceptance testing.
• Experience in testing websites with social media integrations including testing LIVE CHAT
• Excellent inter-personal, communication, writing and documentation skills.
• Highly detail-oriented coupled with strong analytical skills and tactful test-to-break attitude.
• Interacting closely with Developers, Business/Systems Analysts, Project Managers, and End Users
• Works closely with development to resolve defects and to insure the timely release of excellent effective products

TECHNICAL SKILLS

Business Modeling Tools: MS Visio

Requirement Tracking: Mercury Test Director, Quality Center.

Automation tools: WinRunner, Quick Test Professional

Defect Tracking Tools: Mercury Test Director/Quality Center.

Languages: Java, Visual Basic, TSL

Operating Systems: MS Windows NT/98/2000/XP, Unix, Mainframes.

Web Technologies: HTML, XML, Java Script

Databases: Oracle, SQL Server, MS Access.

PROFESSIONAL EXPERIENCE

Confidential

Analyst 3, Enterprise Test

Responsibilities:

• Involved in manual testing of applications
• Mapped requirements to test cases using HP Quality Center
• Process orders and new activations through Confidential website
• Work in an Agile environment
• Involved in backend validation of orders processed through Confidential and MyTmobile.com
• Work with the SAP team daily to validate that orders are properly going through for activation
• Executed test cases using HP Quality Center and also documented results in QC and JIRA.
• Involved in Smoke and Regression testing.
• Logging defects on issues and triaging issues when needed.
• Following up with defects that need to be fixed with the appropriate team.
• Involved in end-to-end testing of Mobile Applications on Android OS
• Involved in User Acceptance testing to make sure that the application works according to client requirements
• Testing of chat conversations, Send Receive Picture Messages, MMS
• Involved in daily status meetings and provide testing status reports
• Worked with offshore team on a daily basis

Environment: Quality Center, SQL Server, JIRA, Samson

Confidential

Sr. QA Analyst

Responsibilities:

• Work in an Agile environment
• Involved in testing all nineteen (19) services using SOAP UI
• Involved in integration and API testing of all web services
• Involved in ATT STI End-to-End Testing
• Responsible for preparing Test data for Functional and GUI
• Responsible for writing test cases for manual testing
• Responsible for writing the groovy script for automation testing
• Interact with developers on a daily basis to figure out testing issues
• Responsible to testing Rapid Response (IVR) in all environments
• Directly work with third party (Interactions) to resolve issues with IVR Rapid Response
• Responsible for performing UAT testing once changes are made from third party vendor.
• Work directly with Interactions to push records for testing in their environment.
• Work directly with Telephony to set up VDNs as needed in the right environment.
• Work directly with clients to clarify requirements to be pushed for a release
• Responsible for Dish and Verizon major releases every quarter.
• Responsible for Regression testing in all environments.
• Write defects using AIRS (Bugzilla) and also tracked the defect until fixed.
• Use SQL Developer to write queries to view available products and product details for a particular address from tables.
• View log tables in UNIX box and also tested events coming in through the switch board in UNIX box.
• Test in Dev. Integration, QA, Staging and Production environments.
• Involved in daily stand-up meetings
• Prepare Daily Status Report to send out to the rest of the VIPER team.
• Responsible for training new hire on IVR Rapid Response.

Environment: /Tools: Rally, Trello, XML, SOAP UI, XML-Schema, WSDL, AIRS, UNIX, JIRA

Confidential

QA Consultant / QA Lead

Responsibilities:

• Testing functionality of Confidential and My Confidential website daily
• Test the applications compatibility in all versions of IE browsers, Firefox, Google Chrome, and Safari
• Test cookied and non-cookied in all browsers.
• Develop test plans and test cases based on client’s existing business requirements using Mercury suite of tools.
• Wrote and executed test cases using BPT design.
• Responsible for testing Web Enhancements of the Confidential website.
• Responsible for creating and executing Test cases through Quality Center.
• Reported and tracked defects through Quality Center and managed their lifecycle using existing defect management tool.
• Participate in defect review meetings with development team to verify fixes and update defect status.
• Perform regression testing of the application to validate the resolution of application defects.
• Responsible for testing daily change requests, writing test cases for the Change Requests and executing the test cases.
• Test and validate Change Requests in different browsers: IE6,7 and 8, FireFox, and Safari
• Performing regression testing of website daily to validate change requests
• Responsible for entering requirements into Quality Center and mapping requirements to test cases in test plan
• Responsible for testing weekly deployments and working issues with Change Request producers.
• Responsible for testing LIVE CHAT in the My- Confidential website.
• Manage the offshore and onshore team.
• Responsible for resolving issues with Change requests and escalating issues when needed.
• Responsible for testing Product Catalogue Maintenance Changes daily, writing and executing testcases for PCM changes.

Environment: Quality Center 10.0, QTP 9.5, TOAD, Star Team Server, JIRA, IE, Firefox, Safari, Flex/Flash Testing, Live HTTP Headers, Fiddler, Coremetrics Tools

Confidential, Atlanta, GA

Software Test Engineer

Responsibilities:

• Involved in testing the new functionality of an existing application, verifying fixed issue and performing regression testing.
• Tested a web application using Adobe Flex to stream real-time data throughout the application when accessed from varying global locations.
• Responsible for Quality Control and manual testing of the application.
• Developed test plans and test cases based on client’s existing business requirements using Mercury suite of tools.
• Responsible for creating and executing Test cases through Quality Center.
• Reported and tracked defects through Quality Center and managed their lifecycle using existing defect management tool.
• Responsible for tracing requirements to testing components at the test set level where grouping of functionality is completed.
• Used SQL queries to access and manipulate data in UNIX test environment.
• Performed regression testing of the application to validate the resolution of application defects.
• Tested the applications compatibility in all versions of IE browsers, Firefox, and Netscape
• Participated in analyzing the business needs of the PERFORM application
• Created sample Use Case specification document for UAT testing.
• Participated in defect review meetings with development team to verify fixes and update defect status.
• Involved in compiling Change Requests, writing test cases for the CCR’s and executing the test cases.
• Responsible for writing Data Mapping test cases to test for accuracy of the data in the reports section of the application.
• Tested the mapping and integrity of data populated in the database using SQL scripts
• Responsible for testing the GUI layout and Navigation of the PERFORM application.

Environment: Quality Center 9.2, Windows 00/XP, Oracle 8.0, JavaScript, Adobe Flex, SQL, UNIX, Web logic, IE, Firefox, QTP, SoapUI

Confidential, Atlanta, GA

Project Manager / QA Software Test Engineer

Responsibilities:

• Involved in writing Test Plans, Test cases and developing Test scripts using Quality Center.
• Participated in Requirement Analysis using Quality Center.
• Responsible for Quality Control and manual testing of the application.
• Automated Web Based testing using different checkpoints in QTP.
• Developed test scripts for data driven tests using parameterization and data table checkpoints in QTP.
• Responsible for GUI Testing, Regression Testing, Functional Testing, Smoke and UAT Testing efforts.
• Conducted database testing using by creating SQL scripts with different functions.
• Developed Functional and Regression Testing scenarios based on XML schema validations.
• Created automation test scripts using QTP for the smoke testing effort.
• Involved in executing the automation test scripts using QTP for the UAT testing.
• Bug reporting using Defect Track Management in Quality Center and participated in bug reviews by following up with development team to verify bug fixes, and update bug status.
• Attended defect call meetings to discuss status of high severity issues and provided status of defects in weekly status meetings.

Environment: Mercury QTP, Quality Center, Test Director, Windows 00/XP, Oracle 8.0, SQL.

Confidential, NYC

QA Test Engineer

Responsibilities:

• Analyzed business requirements, system requirement specifications and responsible for documenting functional requirements and supplementary requirements in Test director.
• Involved in developing detailed test strategy (Waterfall Methodology), test plan and test cases using Test Director for Functional, Security and Regression Testing.
• Developed automated test scripts using QTP to perform Functional and Regression testing.
• Involved in designing test objectives, planning the test, creating Vusers, creating the scenarios, executing the Scenarios, monitoring the scenarios, and analyzing the test results for the Performance testing using Load Runner.
• Conducted database testing by creating SQL scripts with different functions.
• Testing the Load on the application by increasing the Vusers and generating the graphs in Load Runner.
• Generated various response time graphs in correlation with the Transaction summary and Vuser graphs in Load Runner Analysis and reported the results.
• Used Test Director to track and report system defects and bug fixes
• Written modification requests for the bugs in the application and helped developers to track and resolve the problems.

Environment: Load Runner, Quick Test Pro, Test Director, SQL, Windows NT/2000, VB script.

Confidential, Nashville, TN

QA Analyst

Responsibilities:

• Reviewed and Analyzed the System Requirement Specs (SRS) and design documents.
• Reviewed and analyzed new user requirements, program design, coding, and Unit testing.
• High Level Test Plans were written by incorporating User Profiles, Configurations, Environments, Risks, Test Scenarios, Schedules and Analysis and Presentation of Results.
• Developed detailed Testing Methodologies, Test cases and Test scripts.
• Performed Functional/Regression testing, Integration testing, System Testing and User acceptance testing.
• Executing the Test Scripts for Web and Client /Server applications in Test Director.
• Extensively used Test Director for test planning, bug tracking and reporting
• Automated Web based testing using standard checkpoints in Win Runner.
• Executed scripts for functional and regression testing of the future releases of the application using WinRunner by creating multiple actions, breakpoints and with different transactions and synchronization points.
• Developed test scripts with parameters for data driven tests in Win Runner.
• Used virtual script wizard for enhancing the automated scripts using Win Runner.

Environment: Win Runner, Test Director, Win NT/2000, TSL, and Oracle 8x, SQL.