SUMMARY

• More than 10 years of experience in Quality Assurance Managing onshore/Offshore teams, conducting Independent Verification and validation of Software Systems for Federal and State (IV&V), conducting defect triage meetings, testing of software systems using UNIX, Oracle, HTML, XML, Siebel, ‘,Net’, Oracle Financials E - Business HR, Payroll Web Testing, Java and IBM Mainframes, .NET Applications, Web Services.
• Strong Functional knowledge and testing experience in Health Care EDI, Health Care Clinical, Health Insurance, Banking and Financial applications.
• Outstanding experience in Leading SQA activities/Support end Users on software development projects and excellent understanding of Software Development Quality Assurance Processes.
• Utilized Project Management disciplines to estimate, coordinate and deliver committed project scope.

TECHNICAL SKILLS

• Mercury TestDirector
• Mercury Quality Center
• ALM 11.00
• Oracle RDBMS 11i
• SQL*PLUS
• WebServices
• SOAPUI 5.0/5.1
• Restful/JSON
• Groovy 2.3
• Windows- XP
• MS Office 2000
• Jav1.5
• XML Messages
• Siebel 7.2/8.1.
• Middleware
• WinRunner7.2
• ClearQuest
• UNIX systems
• MMIS
• PVCS Tracker
• Excel PowerPoint
• MS SQL Server
• TRM
• CaliberRM
• HPQC (Quality Center)
• QTP
• SQL Server
• DB2
• TFS (Team Foundation Server)
• MTM (Microsoft Test Manager)
• Load Testing using Load Runner
• ETL SharePoint
• JIRA.

PROFESSIONAL EXPERIENCE

Confidential, PA

Sr QA Analyst

Responsibilities:

• Involved in Identifying and writing test cases and test scenarios for testing DRPS project.
• Performed end-to-end software testing including creating and executing test scenarios in addition to analyzing and clearly documenting all programming defects (software bugs) that are inconsistent with stated requirements and design specifications.
• Executed tests in different environments which includes client server, Services Oriented Architecture, Web based
• Created SQL queries against an Oracle database when necessary to verify business scenarios have been met
• Created and reviewing system documentation, identifying test objectives, developing/updating test scenarios, and executing functional and regression test scenarios for a web-based application
• Participated in requirements gathering sessions, reviewed design requirements to validate the projects meets all the requirements
• Mapped test cases to functional/system/integration requirements for appropriate testing coverage in HP-ALM
• Identified and creates test data to support testing, processes, and workflows and executed tests in web services
• Tested using SOAP UI using WSDL to request messages. Verify the response xml messages contain SCAN FACILITY, SCAN TIMESTAMP, TRACKING ID, WORK AREA, SHIPPER NUMBER, STOP ID, DRPS SEQUENCE, SIDE OF STREET, SEGMENT ID, GEOCODE SCORE, SRV PRV, ZIP11 CONF SCORE etc.
• Reported detailed progress on testing activities to Management and involved in defect review meetings.
• Communicated effectively with system architecture, design, and development teams to learn,troubleshoot, and successfully test the system and involved in project gate reviews.
• Executed different kinds of tests like Load, Stress and Volume tests and analysed results using LoadRunner.
• Reported and communicated progress/status reports, escalated Risks and Severity 1 defects, changes in Test Plan, directly to Project Management and upper management
• Worked flexible schedule as and when needed to execute test cases and keep the program on schedule
• Ensured testing environments are setup and available for testing appropriate test strategies, test plans and test summaries are completed for the new and approved Change Requests functionality.

Environment: Waterfall, Agile/Scrum, HP Quality Center, SharePoint, DB2, UNIX, SQL developer, QTP, Oracle, Java, Web Services, SOAP UI, SOA, Restful services/JSON, Groovy 2.3, Java XML AS400, SVN, Weblogic.

Confidential, Salem, OR

QA Lead

Responsibilities:

• Involved in Identifying test Scenarios from Requirements and Design documents and worked with agile development team to perform manual and automated software testing
• Involved in Identifying and writing test cases and test scenarios for testing State Eligibility System, Account Management, Financial Management, Plan Management, and Small Business Health Option (SHOP) are implemented in different releases.
• Mapped test cases to functional/system/integration requirements for appropriate testing coverage in HP-ALM
• Identified and creates test data to support testing, processes, and workflows for all projects assigned which includes, ICD 9 and ICD 10 codes (MMIS), medical billing and claims, State Eligibility system, and executed tests in web services, Mainframe, MVS COBOL, JCL systems.
• Tested using SOAP UI using WSDL to request Applicant details and account information from Customer System of Record. Passed Applicants information in the tag in XML request to view Applicants Income/Case Information/Household Information/Address/City/State/Zip and active accounts in the response.
• Excellent knowledge and experience of EDI transaction sets with the format established by HIPAA 5010 requirements for the electronic submission of healthcare claim information EDI transactions ((837I/P/D, 835, 270, 271, 276, 277,834)
• Tested end-to-End scenarios and validated views, configurations, and workflows for the Siebel and client Use Cases and design
• Documents test results in ALM /JIRA and validated test cases are complete for future releases. Estimated testing durations based on the requirements and details of a User Story
• Identified and recorded defects and managed defects from identification to resolution in ALM/JIRA
• Reported detailed progress on testing activities to Management and involved in defect review meetings.
• Communicated effectively with system architecture, design, and development teams to learn,troubleshoot, and successfully test the system and involved in project gate reviews.
• Reported and communicated progress/status reports, escalated Risks and Severity 1 defects, changes in Test Plan, directly to Project Management and upper management
• Worked flexible schedule as and when needed to execute test cases and keep the program on schedule
• Strong understanding of SQL queries, developed and executed SQL queries to extract reports from Oracle database
• Ensured testing environments are setup and available for testing appropriate test strategies, test plans and test summaries are completed for the new and approved Change Requests functionality.

Environment: Waterfall, Agile/Scrum, SQL, HP Quality Center, SharePoint, Embedded testing (System, Integration and UAT), UNIX, Oracle, Java, WebServices, SOAP UI VB Script, ALM Quick Test Pro/UFT- 11.50, SOA, VB Script, Java Oracle Siebel 8.0, Healthcare Information Technology Architecture (HITA), MMIS, DB2,, Mainframes, LUNIX, AS400

Confidential, Charlotte, NC

Test Manager IFR

Responsibilities:

• Conducted a full review, determining if exceptions and financial injury were present, advised on the extent of harm if found.
• Managed and led 14-18 Test Leads and Test Engineers over multiple projects.
• Prepared and maintained project Independent V&V testing activities such as QA estimation, Test planning, Test case Execution, Defect Reporting
• Managed offshore and on-Site project Verification & Validation QA team to support project testing efforts, assigned daily tasks based on business requirements, scope, workflows, and environments and trained client team member
• Prepared and implemented System, Integration, Regression, Client Acceptance Testing (UAT) and Production support testing processes.
• Provided detailed test estimates and managed script execution throughout the testing life cycle including embedded, System, Integration, Regression and Client Acceptance Testing (UAT) and Production support.
• Prepared Verification & Validation Traceability matrix as per requirements and lead the defect triage with key project team members to review issues found during testing
• Communicated with at all organizational levels(PMO, Business, Development) and understanding of the requirements-based testing and software development life cycles (SDLC)
• Managed sanity testing (Smoke) of test environments, before releasing it to the testing team for phased testing (system, functional, regression, UAT and Production.)
• Managed Overall Release Level Testing efforts across various Software Delivery Units working with PMO’s, Business Analysts, development team and onshore/offshore Test Analysts.
• Conducted Verification & Validation of End-to-End Analysis with the Business and System Application Changes to determine the most effective Test Strategy
• Reviewed and ensured all applicable changes are documented appropriately through Change Control Process and assessed the impact across deliverables
• Reported and communicated Independent Verification & Validation reports, escalated Risks and Severity 1 defects, changes in Test Plan, directly to Project Management and upper management
• Assessed root cause analysis on defects and Defect impact on Test Deliverables and Schedules
• Managed the reporting of periodic Independent Verification & Validation QA Status Reports and QA Testing and Financial Metrics
• Managed the policies/procedures that affect the work environment of the Quality Assurance program/staff.
• Responsible for the assurance and monitoring of audit programs, best practice to review compliance to quality procedures through the SDLC.

Environment: Waterfall, Agile/Scrum, HP Quality Center, SharePoint, Embedded testing (System, Integration and UAT), UNIX, Oracle, Selenium, Java, SOAP UI VB Script, ALM, Java HTML/CSS/JavaScript, XML

Confidential, Tampa, FL

Sr. QA Analyst

Responsibilities:

• Prepared project test plans, based on business requirements, workflows and use cases
• Created test cases to test functional and integration testing of multiple programs in a client/server and IBM mainframe environment.
• Worked with QA management on resource planning for projects, including acquisition of consulting resources where applicable
• Involved in script execution throughout the testing lifecycle including System, Functional, Regression, UAT and Production sanity testing (Smoke) of all environments
• Prepared testing estimates, planned QA execution, UAT and Production Validation Testing
• Worked with business and technology leads to identify and prepare appropriate data for testing
• Produced testing summary reports and conducted defect review meetings
• Assisted application developers and technical support staff in identifying and resolving problems
• Contributed to the development of testing processes, Best Practices and approaches according to JPMC standards

Environment: HP Quality Center ALM, Oracle RDBMS 11i, SQL*PLUS, Windows- XP, MS Office 2010, Jav1.5, Agile/Scrum, ETL, SSIS, TCP/IP, HP Quality Center, ALM, Waterfall, Agile/Scrum, SOAP UI, Web Services, Middleware, UNIX, Linux Operating System and Apple Operation System, VB Script,, Java HTML/CSS/JavaScript, XML,, Mainframes, MVS COBOL, JCL, MS VBA 2010, HP-QTP

Confidential

Test Lead

Responsibilities:

• Led 3-4 testers for Metavante conversion project
• Created well documented test scripts that adhere to Confidential scripting standards.
• Executed testing methodologies which will include both GUI testing, Functional and database level testing.
• Created test cases to test functional and integration testing of credit card transactions in a client/server and IBM/DB2mainframe environment.
• Tested changes during data migration from the mainframe environment to Client Server environment.
• Managed script execution throughout the testing lifecycle including Regression and Client AcceptanceTesting.
• Monitored defects so that they progress in a timely manner and adhere to the defect tracking process.
• Collected and reported test results through various metrics reporting tools and communicate to stakeholders on a regular basis.
• Provided timely reporting of issues found in QA and contributed to Post Implementation & Production Support.
• Led the QA effort for the project from requirements inception to implementation.
• Involved in Functional End to End Testing, System Testing, User Acceptance Testing and Regression.
• Performed DB validation, including the creation and management of DB queries.
• Continual assessment of trends and innovations in the area of quality control/assurance management.
• Ability to oversee automated test script organization and maintenance

Environment: SharePoint, HP Quality Center, IBM Mainframe/DB2, Test Director, Oracle RDBMS 11i, SQL*PLUS, Windows- XP, MS Office 2010,, UNIX, Mainframes, MVS COBOL, JCL

Confidential, Orlando, FL

Sr QA Tester

Responsibilities:

• Led 5-6 testers for each project
• Wrote detailed test Plan, Test Scripts and reviewed them with business, development and Project Management team.
• Updated test scripts with change requests whenever business analysts determined a requirement change.
• Used Business Process Tests to design manual test scripts and created business components for different UI screens.
• Used Test Plan Module in Quality Center to in corporate the components into business process tests for manual testing of the application.
• Performed regression testing when all open issues were tested and closed. Also performed sanity testing when the changes were deployed to System, UAT environment & production.
• Coordinated with the analysts, developers and testers to resolve any issues and close them.
• Performed User Acceptance testing and coordinated with the appropriate team members to resolve any issues during UAT.
• Conducted daily defect triage meeting of reported bugs and assigned defects to the appropriate teams. Also worked with the Project Manager to highlight critical issues in implementation plan.
• Pro-actively managed QA issues by providing appropriate issues escalation to the necessary levels
• Managed project changes by ensuring each proposed change requests went through QA project impact analysis.
• Monitored and controlled the project activities to ensure project success by working closely with Systems Analysts, Development and users in identifying the business needs and resolving any data issues.
• Managed project changes during data migration from the mainframe environment to Client Server environment.
• Performed Smoke Test, which involved interaction with the developers after code transfer is complete.
• Reviewed critical defects with the Development team and completing Test Case Documentation.
• Identified and negotiated schedules, milestones and resources required to meet project objectives.
• Worked together with Business Partners, System Analysts, Quality Analysts, Delivery teams, and Release Management functions in support of the project.
• Identified project risks and developed/coordinated/communicated mitigation/contingency plans and issues with the activity Project.
• Proactively managed change management for assigned projects internally within the Application Solution Group and externally with the Enterprise Project.
• Ensured appropriate use of tools to track and monitor the financial health of assigned projects.
• Provides timely and accurate project status to management and promptly escalates.
• Provided day-to-day, weekly Metrics, defect reports and status reports to the management team.
• Worked with cross function teams in a matrix environment to define QA project plans.
• Complete knowledge of project initiation by developing project Charter/Scope
• Complete knowledge on how to generate Work Breakdown Structure (WBS) and produce activity, milestones, budgets and project success criteria.
• Construct detailed project schedules by working with team members to create feasible work and durations estimates.
• Complete knowledge of financial concepts, such as, time value of money, present value, and future value, internal rate of return, annuity, and amortization table development.

Environment: SharePoint, HP Quality Center, IBM Mainframe/DB2, Test Director, Oracle RDBMS 11i, SQL*PLUS, Windows- XP, MS Office 2010, ‘.Net’, Java, Siebel, SOAP UI, Web Services, Middleware.

Confidential, Bradenton, FL

Sr. Test Engineer

Responsibilities:

• Wrote detailed test Plan, Test Scripts and review requirement documents to create Test Cases.
• Tested HR management redesign application, which includes validation of customer account information.
• Tested and Managed employee data user roles and Privileges, Manage Company Content, Register company user, Search database to find HR answers, law summaries, model documents, news and trends and company policies, capability to post HR documents, company-specific information and related links, Pay Check, Pay Check history, Payroll and HR-related reports.
• Created Test Cases and forming Expected Results to ensure System Functionality and setting up Test Cases and Executing Test Cases.
• Supported User Acceptance Testing, being the point of contact, coordinated with the developer to resolve and close any issues with UAT.
• Data validation involved testing Oracle Financials CRM, HR and Pay Roll Modules.
• Developed and executed SQL queries to extract reports from Oracle database.
• Tracked defects and re-tested them to ensure changes have met Requirements.
• Reported defects using Test Director when defects were discovered during the test case execution
• Performed regression testing after bug fixes and modifications.
• Performed Smoke Test, involving interaction with the developers after completion of code transfer.
• Performed regression testing on different browsers to check the compatibility of the application.

Environment: SharePoint, HP Quality Center, IBM Mainframe/DB2UNIX, Oracle, HTML, XML, Siebel, Oracle Financials E-Business HR, Payroll Web Testing, Java, .NET Applications, MMIS

Confidential

Sr. Test Engineer

Responsibilities:

• Participated in requirements, design, and review meetings. Developed and executed Test Plan and Test Strategy.
• Created Data, Test Cases and forming Expected Results to ensure system Functionality’s and setting up Test Cases and Executing Test Cases using Test Director.
• Responsible for the submission of accurate, detailed defect reports, tracking defects and re-testing to ensure changes to meet Requirements.
• Performed smoke, Integration, System and regression testing on different modules to check the compatibility of the application.
• Supported User Acceptance Testing, being the point of contact. Coordinated with the developer to resolve and close any issues with UAT.
• Verified database updates, report generation and emails received when an order form was submitted.
• Verified Internet bookings and Offline booking a multi-tier web-based product on VMS/MVS mainframe.
• Synchronized data through different Interfaces using XML messages and tested the flow of data between Interfacing Systems.
• Verified that the input data sent from the Internet (Middleware) has been accurately populated in CRM Siebel System. Also verified the Data flows accurately between different interfaces.
• Tested Oracle tables and the Siebel Interface for Guest Data population when Hotel Reservation Packages made through Internet Bookings and Off-Line Bookings.
• Performed Address and Zip code validations in Siebel with respect to UPS for On-line and Off-Line Bookings.
• Executed regression tests using Winrunner and involved in Editing and Analyzing test results in Winrunner.

Environment: SharePoint, HP Quality Center, IBM Mainframe/DB2, Test Director, Oracle RDBMS 11i, SQL*PLUS, Windows- XP, MS Office 2010, ‘.Net’, Java, Siebel, SOAP UI, Web Services, Middleware.