SUMMARY

• 5+ years of experience in Information Technology with IT Quality Assurance and 2 years in IT Service management.
• The most current experience was in Information Technology with emphasis on Quality Assurance in Product Life Cycle Management in the PeopleSoft HR & Financial SCM domains.
• Proficient in Manual testing of PeopleSoft HCM applications (Core HR, North American Payroll, Benefits, Time & Labor and Self Service modules) and PeopleSoft FSCM modules like General Ledger, eProcurement, eSettlements, eSupplier, Account Payables and Web base applications.
• Expertise includes manual, QA methodologies and knowledge about Software Development Life Cycle (SDLC).
• Experience in writing, loading the test case and executing the test cases using HP quality center ALM 11.
• Involved in various phases of testing such as Functionality Testing, Integration Testing, System Testing, Regression Testing, Black end Testing and Ad - hoc Testing.
• Reviewing of Business Requirement Analysis, and System Specifications Analysis to create test criteria.
• Experience in Change management using the BMC remedy tool for RFC and CRQ releases coordination. Good Knowledge in Incident management for issue and defect tracking.
• Good inter-personal and communication skills, issue finding, problem solving, learning skills and a team player.
• Proven ability to test the software in fast paced environment.
• Ability to work independently as well as in teams.
• Self-motivated and highly productive.
• Comfortable with rapid pace and compressed schedules.
• Self-driven attitude towards learning new technologies and tools.

TECHNICAL SKILLS

Operating Systems: UNIX, WINDOWS

Database: DB2, Oracle, MS Access

Tools: Used: HP Quality Center ALM 11, BMC Remedy & Clarity.

Other Applications: MS-Office, PeopleSoft HR & Financial SCM domains.

PROFESSIONAL EXPERIENCE

Confidential

QA testing Consultant

Responsibilities:

• Performed SIT and Regression Testing.
• Day to Day interaction with the Development, Production Support, Business and other system’s testing teams.
• Keyed and tested FSCM functionality for eProcurement, eSupplier, eSettlements Purchasing, Accounts Payable and General Ledger using online and batch processes.
• Gather the Enhancements from Team Track for a particular release.
• Validation of Defects.
• Used HP Quality Center for various phases of the QA testing cycle to load test cases in the test plan, create test scripts in test lab, execute and record test results in test lab.
• Used Quality center defect tracking to record failed test cases and interact with the development team to resolve issues with the test case. Follow up with the different test cases till the issue is resolved.
• Analyze the Test Results.
• Working on a 24 hour testing cycle with proper handing over of test to off-shore testing teams at the end of the day business onsite.

Environment: PeopleSoft FSCM 9.1 eProcurement, eSettlements, Purchasing, Accounts Payable, General Ledger, People Tools, DB2, SQL, People Code, SQR, Windows XP, Quality Center ALM 11.

Confidential

QA Testing Consultant

Responsibilities:

• Performed SIT and Regression Testing.
• Day to Day interaction with the Development, Production Support, Business and other system’s testing teams.
• Keyed and tested HR data via PeopleSoft Online Portal for different Core HR functional scenarios like Hiring, Rehiring, transfers between departments, Retirements, terminations and so on.
• Interact with the Data Conditioning team to help build required test data.
• Provide testing estimation and prioritization of defects for a particular release.
• Validation of Defects.
• Loading test scripts to HP Quality Center using excel add in template with test cases and Creating test scripts to be executed using Test Lab.
• Execute and track test results using QC test lab, Analyze/ Validate the Test Results using a pass/fail of test case.
• For failed test cases, create test defects using the HP Quality Center Defect management tool and to report failed test to the development teams for resolution using the HP mail integration tool. Follow up with the teams till test is resolved.
• Worked on a 24 hour testing cycle with proper handing over of test to off-shore testing teams at the end of the day business onsite.

Environment: PeopleSoft HCM 9.1 Core HR, North American Payroll, Base Benefits, eProfile, ePay, eBenefits People Tools, DB2, SQL, People Code, SQR, Windows XP, Quality center ALM.

Confidential, Mooresville, NC

Issue and Defect Tracking Management

Responsibilities:

• Monitor the BSG financial mail boxes, HRIT request mail boxes for tracking issues and trouble tickets. Create incident tickets to the relevant financial groups for issue resolution.
• Follow up of incident tickets status and ensure that the correct status was maintained on remedy tool. Effectively closed tickets that were completed or rejected.
• Created report of incident tickets metrics and submitted to manager when requested by the manager.
• Maintain the folders and of back up folders for these mail boxes.
• Create incident tickets for issues reported on the IT mail boxes using the BMC remedy tool and inform of the problem tickets to the appropriate group.

Environment: Windows XP, DB2, BMC Remedy Tool, MS-Office-Word/Excel/Power Point.

Confidential, Wilkesboro, NC

RFC/CRQ Release Coordinator

Responsibilities:

• Worked with developers and ITO Change Management team to process change request releases (RFC/CRQ) for BMC Remedy items performed by the maintenance team.
• Coordinated implementation of change items with all relevant teams to ensure that objects were implemented in time without missing any deadlines.
• Assisted managers in adding project tasks to the members to the team for time sheet entry into project office.
• Training to the new developer teams on RFC/CRQ processes as and when required.
• Worked closely with different work groups like the ITO, enhancement and development teams Project managers of financial teams to ensure smooth delivery of items in production.

Environment: Windows XP, DB2, BMC Remedy Tool, MS-Office-Word/Excel/Power Point.