SUMMARY

• Eight years of experience in testing and delivering quality software, products and applications to meet business and customer needs
• Experienced in leading teams in a blended onshore/offshore delivery model. Instrumental in reducing operating costs and increasing efficiency
• Adept in planning and implementing new processes, procedures and tools for quality assurance testing, defect tracking, status reporting and problem resolution within Agile and Waterfall development methodologies
• Strength in guiding design and execution of manual testing strategies to identify and mitigate risks and issues, and enhance on - time delivery of quality systems
• Excellent communication and presentation skills. Ability to forge excellent relationships and build consensus and create communication channels across multiple organizational levels. Very fast learner and enjoy challenges. Highly organized and strong attention to detail

TECHNICAL SKILLS

Testing tools: HP Quality Center, QTP, Selenium, Jira, Bugzilla and TestLink, Empirix

Operating Systems: Most flavors of Unix, Linux andWindows

Databases: MySQL, ORACLE, MS-SQL

Programming Languages and Technologies: SAQ-Basic, VB Scripting

Other: MS Project, Clarizon

PROFESSIONAL EXPERIENCE

Senior QA Team Lead/Offshore Manager

Confidential, Atlanta, GA

Responsibilities:

• Led and built an offshore team to test products across multiple test environments with a goal of delivering high quality releases at reduced costs. The team was trained and coached on multiple products and in less than a year achieved productivity metrics comparable to the onshore team
• Handled responsibility of developing appropriate testing strategies, defining and executing test plans and scripts, documenting testing results, turnover document, and ensuring the resolution of defects. Planned and oversaw the full lifecycle testing of Java /Oracle based applications. Actively involved in hands-on testing.
• Chosen to be a member of the customer escalation group. Successfully achieved the goal of tracking down 1300 legacy cases and resolving over 90% of the cases in a span of 3 months
• Incorporated QA Best practices to enhance overall quality of the release by 80%, minimizing delivery timeframes for major hotfix releases
• Involved in designing and reviewed the Reward Program Management tool.
• Administrator of Test Case Management Tools, Quality Centre and TestLink
• Evaluated several products and selected Selenium for automation testing of GUI
• Delivered risk assessments, test case coverage, and defect metrics to leadership and business teams.
• Analyzed the systems, met with clients, end users and business units in order to define the requirements, the program rules and rewards programs
• Work closely with Project Manager to identify use cases and work flow for project implantation.
• Participate in clients call to identify testing during project phase and UAT testing.

Senior QA Engineer

Confidential

Responsibilities:

• Work with user interface team to determine design and functional requirement.
• Worked on the entire SDLC to deliver quality systems, which meet or exceed customer expectations when promised and within cost estimates.
• Interpreted logical and physical data models for Business users to determine common data definitions and establish referential integrity of the system.
• Worked on the entire system to deliver quality product using an identifiable, measurable, and repeatable process.
• Verified the programs, accounts and transactions and perform the calculations to determine the points awarded.
• Tested the statement file, Monthly points File, Rewards Summary file and Reports
• Design and Developed Test Cases according to Functional Requirements and design specifications of the application
• Created the framework and foundation of the testing workflow using Empirix.
• Performed Stress test and performance testing.
• Performed the Back end Testing of the application with Oracle as database
• Preparing Processing documents and runsheets for the Processing Team.

Quality Assurance

Confidential, Atlanta, Georgia

Responsibilities:

• Design test plans and develop test cases, including test procedures required to perform integration as well as regression testing of all software and software applications developed.
• Involved in a project for Confidential a Confidential Inc. Project and Confidential Involved in Preparation of Test Plans
• Liaisoned with Business Analysts for walk through of specifications documents and developers on the resolution of defects and bug fixes
• Created the framework and foundation of the testing workflow using Empirix
• Reviewed Requirement Design Document with Project Manager and QA Manager
• Mentor Junior test analysts

Quality/Data Assurance Analyst

Confidential, Alpharetta, Georgia

Responsibilities:

• As a QA Data Analyst, I have involved in designing and reviewed the TLP TS2 Integration implementation and Rewards Program Management.
• Tested the Point Feed processing Engine and Transaction Processing Engine
• Verified the programs, accounts and transactions and perform the calculations to determine the points awarded.
• Tested the statement file, Check and Draft Files, Monthly points File, Rewards Summary file and Reports
• Configured and tested the TPM (Program Manger) for the Client, Group, Account, Virtual Portfolio, Point Bank, Earn Programs (Qualifiers, Accruals, and Modifiers) and Redemptions.
• Execute test cases, documenting test results and tracking defects to closure using Test Director
• Coordinate with development on the resolution of defects, bug fixes and disputed issues

Quality/Data Assurance Analyst

Confidential

Responsibilities:

• As a Quality Assurance Analyst, I was involved in functional testing as per the project functional and technical specifications.
• Extensive manual GUI test and validation for various functional aspects of the website namely, customer registration, order placement and inventory management.
• Used Bugzilla for tracking and monitoring the application defects.
• Investigating and resolving issues raised by users.
• Performed customization of defects and change request fields, processes, user interfaces enhancements, documenting changes and reports.

Quality/Data Assurance Analyst

Confidential

Responsibilities:

• As a Quality Assurance analyst involved in Analyzing Business and System Requirements and performed all the activities and deliverables.
• Documented requirements and maintaining trace ability of those requirements throughout the development and implementation process
• Involved in Manual Testing of this Project.
• Involved in Preparation of Test Plans (High Level Document).
• Involved in Data Validation Plan and validated the data displayed in the web pages.
• Using SQL Scripts tested the data populating to the SQL Server database.
• Prepared and review release notes for software release for errors discovered after new build released
• Investigating software bugs and reporting to the developers using Bugzilla
• Interacted with Business People and Developers to exchange the updated Functionality specification.