TECHNICAL SKILLS:

Technology and Tools: Virtualization / Cloud (Openstack) Customer Relationship Management (CRM) Unix (AIX) / Linux (CentOS, RHEL, Ubuntu) Scripting (Bourne, Bash, KSH; Groovy) Methodology (Agile/Scrum) Workflow design/optimization Metrics and Monitoring (Nagios) Technical Support / Technical Writing; UML Project Management, Business analysis MS Project, Visio Oracle, MySQL SQL Developer, MS Query, SQL+ Object - Oriented Analysis & Design (OOAD) JSON/XML

PROFESSIONAL EXPERIENCE:

QA Consultant

Confidential, Honolulu, HI

Responsibilities:

• QA Mirantis Openstack components such as Identity (Keystone), Compute (Nova), Image (Glance), Network (Neutron), etc. through python scripts (Tempest/nosetests) and other tools such as SoapUI for retesting services, or manually/script cases on BASH shell or Horizon dashboard
• Troubleshoot defects in order to determine whether root cause lies in testing methodology, environment, or product, and coordinate with global development team accordingly
• Research methods for improving efficiency such as automation of manual test cases and revaluating current flaws in existing automation

IT Consultant

Confidential, Honolulu, HI

Responsibilities:

• Gather requirements from all departments, through both interview and observation, to learn current processes and tools in use
• Propose short and long-term technological strategies for reducing time and cost while improving quality of services
• Research and present the most cost-effective, industry-recognized platforms, applications, workflow, and tools, compatible with both Chinese and English, and scalable for global enterprise
• Evaluate time/cost-benefit and present to client for prioritization
• Assess data for modeling and validating entities for customer relationship management
• Implement solutions while keeping flexibility to switch between multiple projects and re-evaluate priorities regularly as per client needs
• Collaborate regularly on-site with client for each SDLC iteration, ensuring robust Requirements, Design, Testing, and Performance, as well as client satisfaction in keeping ahead of schedule and budget

Solutions Architect

Confidential, Dallas, TX

Responsibilities:

• Collaborated with developers, test automation and performance specialists, release management and infrastructure specialist to support development of process automation initiatives and projects
• Effectively communicated guidelines and tool usage to IT Development and other IT team members
• Participated in planning discussions with development and other IT teams
• Maintained expertise in the area of architecture, including industry trends, strategies, and products to ensure that our assets are effectively and efficiently utilized
• Executed Proof of Concepts on behalf of configuration management, CI/CD (continuous integration / continuous deployment) practice, assessing new products and methods, developing and implementing appropriate practices across multiple development environments
• Continuously evaluated and recommend improvement to CI/CD processes
• Designed, documented and helped optimize the CI/CD strategies in order to reduce costs while ensuring quality

Senior Systems Analyst

Confidential, Dallas, TX

Responsibilities:

• Managed multiple projects/initiatives where each project is a form of change related to an existing software/application across varying platforms (Java and .NET)
• Facilitated meetings with project teams (developers, QA and PM) and lines of business to discuss and clarify requirement overviews
• Investigated, beginning with Business Requirement Documents (including use cases), existing applications to determine the best way new requirements will impact systems
• Translated business requirements into technical requirements for documentation
• Designed and document technical solution, work with development team to fill implementation-level details, and present to all teams for acceptance
• Provided production support as needed - involved in research of issues

Implementation Consultant

Confidential, Dallas, TX

Responsibilities:

• Built and maintained open relationships with key representatives to ensure successful implementation, through proactive efforts before and after go-live
• Developed and communicated project implementation schedule, specifications and rollout plan
• Led meetings with client, call centers, and any third party contributors to communicate the project scope and implementation schedule
• Wrote requirements documentation; obtained all necessary approvals prior to application development
• Performed data analysis to provide personalized recommendations for parameter settings/product enhancement requests
• Created specs for data interfaces, delivery, and testing with clients, call centers, and media companies
• Defined testing scope, and wrote testing scenarios, plans, and any scripts needed for automation
• Initiated internal QA tests to verify integrity of setup/product, as well as data integration tests
• Handled User Acceptance Testing, both environment creation and configuration as well as data loading
• Coordinated actual UAT and responsible for investigating and prioritizing any resulting issues
• Programed shell scripts for configuration and management of product, as well as SQL queries for metrics and monitoring
• Documented monitoring and response procedures/scripts for Level 1 Technical Support team

Production Support Consultant

Confidential, Dallas, TX

Responsibilities:

• Automated existing processes in financial industry to increase reliability and supportability of system
• Streamlined system and project management processes in order to help optimize efficiency of system, both from technical and business perspectives
• Provided 24 x 7 Level 2 support for Global Expense system spanning 40+ countries

CRM System Analyst

Confidential, Austin, TX

Responsibilities:

• Provided 24 x 7 Level 2 support for approximately 1000 users in call centers throughout U.S. and Mexico
• As Lead Siebel Administrator, interfaced with management, development, and other support staff to explain and resolve product issues
• Personally implemented temporary solutions via sql queries and shell scripts for top priority issues
• Received cost-savings bonus for designing and implementing back-office automation in financial industry
• Created metrics and monitoring scripts for various products, including Siebel and Java applications, on platforms including both Red Hat Enterprise Linux and Windows Server 2003
• Interfaced with Quality Assurance to give and ensure proper setup of QA environments, along with duplicating/validating production issues
• Wrote shell scripts to extract and analyze transaction data for identification of patterns reflecting both system problems and user fraud
• Collaborated with auditing teams for application, system, and network security with plans/corrections for security holes
• Provided to Level 1 Technical Support Staff
• Prepared and implemented operational guidelines for both Levels 1 and 2 Technical Support Staff
• Transferred technical and domain knowledge to several global teams

Systems Analyst

Confidential, Tallahassee, FL

Responsibilities:

• Created and maintained operational scripts for Nagios dashboard, analysis tools, and automation tools for products including databases, Java applications, and production scripts
• Analyzed trends for operational metrics (performance, failures) to proactively identify problems and opportunities for improvement to online advertising platform
• Documented operational aspect of current products and production incidents as they continually evolved
• Supported systems through on-call support to ensure coverage of systems 24x7

Technical Services Contractor

Confidential, Miami, FL

Responsibilities:

• Contributed to every stage of the Software Development Life Cycle (SDLC) for the Simultaneous Paperless Image Retrieval Information Technology (SPIRIT) legacy government traffic records system
• Coded solutions in C programs and Korn Shell (KSH) scripts on AIX (Unix) servers, and Visual Basic 6 (VB6) for Windows clients
• Coordinated Unit Test-level UAT with on-site representatives, before System Integration, optimizing efficiency within Agile environment
• Represented development group in User Review meetings to monitor and resolve all production issues
• Created, edited, and reviewed documentation both for development group and for external clients
• Provided real-time technical support to traffic courthouses throughout Miami-Dade County by both accessing Oracle database back-end and stepping through front-end code
• Provided technical assistance to network department with software issues
• Trained full-time employees to take over maintenance.