SUMMARY:

• MS in Computer science and 16+ years career leading various Client Delivery, Quality Assurance, Operations, Business Analysis, and Project Management functions for enterprise - scale software products, systems, and applications. Expertise working in a matrix environment, with a blended on-site/off-site delivery model, and in integrating vendors/service providers into an overall program.
• Skilled in planning and implementing new processes, procedures and tools to successfully led several efforts to find short and long term solutions on pressing business issues. As a product and solutions leader, advocated for and created change that benefits customers and end users, with a focus on Usability. Leveraging a design-thinking approach to problem solving have had success in bringing business change in order to better meet the needs of real people.
• Results-oriented professional with strength in guiding design and execution, able to implement complex projects and problem resolution within Agile, Waterfall and Iterative development environments to reduce operating costs and increasing efficiency for on-time delivery of quality systems.
• Strategic vision driven execution focus during full SDLC engagement, across agile, waterfall, iterative, RUP and other methodologies.
• Manage product development on Web, Client Server, Legacy and Mobile Platforms, including version and change control of new software rollouts and Infrastructure management.
• Core team member and Led teams (in house and offshore) as needed to establish, mentor, coach and achieve project and enterprise wide success and establish best practices.
• Implemented Disciplines (tasks, resources, scheduling), and customized already existing practices,, and supporting disciplines (workflows), activities and artifacts (deliverables).
• Hands-on experience in establishing and managing program metrics, quality gates for key performance indicators, and executive reporting on strategic technology initiatives.
• Actively involved in walkthroughs, business rule and business model design and testing, User interfaces and requirements sessions, ERD, data modeling, Feasibility studies, Scope documentation and RFP.
• Define processes, identify Risks, inspection, review, Baseline Acceptance Criteria and other deliverables.
• Interacted with the end users and QA teams to ensure meaningful development of the Test Cases and to simulate real time business scenarios.
• Involved in developing Automation strategies, designing automation architecture, define and implement automation scripts using Test Scripting Languages
• Coordinated work plan between project manager and client, implemented and managed migration process & developer fixes; retested fixes; scheduled and tracked progress for team members of project through completion. Managed Triage to influence, negotiate and prioritize work.

TECHNICAL SKILLS:

Business Modeling Tools: MS Visio, Rational Enterprise Suite, Requisite Pro, UML, DOORS, Rally

Change Management Tools: Confluence, Sharepoint, JIRA, Clearquest, ClearCase, TestDirector, Quality Center, Rational TestManager, Perforce and Rally

Business Rules: MTS, IIS, ILog, Jrules, BRMS, Blaze

Web Technology: XML, ASP, JSP, Servlets, HTML, DHTML, CGI, HTTP, TCP/IP

Database: Oracle, SQL Server, MS Access, Sybase, Unify Accell

Utility: MS Office, Eclipse, Toad, Rapid SQL, DBVisualizer

Automation tools: Selenium, QTP, FitNesse, LoadRunner, Silk Central

Technology Exposure: Agile Development, Object Oriented Design, Structured Analysis and Design

PROFESSIONAL EXPERIENCE:

Confidential, Fairfax, VA

Sr Manager, Solution Integration

Responsibilities:

• I am leading a matrix team of resource pool of Business and IT resources from Confidential and external vendors on initiatives from requirements gathering, system design, system and UAT testing, to, deployment and post production maintenance.
• Work with pre sales and practice leads to prepare Statement of works for the client engagements, prepare LOE on PS services. Along with Project pipeline, Resource and Capacity management
• Process improvement on requirements, test case and defect collection and management
• Mentor and train team members to implement best practices and enable repeated success for high quality project delivery
• Lead test efforts to meet satisfaction of Clients acceptance criteria of delivered Confidential solution
• Work with Product development teams to build product extensions for customized client solutions
• Build collaborative partnership with client, working closely and sharing traceability along with extensive SLA and KPI reports ; proactively supported operations
• Provide appropriate executive reports with bug digest, status of ongoing and pipelined projects and overall health of the products.
• Worked with business units to manage external vendors, providing quarterly feedback, evaluate action plans and Service level agreements

Confidential, McLean, VA

Delivery Manager (Consultant)

Responsibilities:

• Manage requirements collection and solution definition, gap analysis and feasibility analysis
• Facilitated JAD sessions to identify business rules and requirements. Conduct Risk and gap analysis on the requirements gathered.
• Schedule and oversee the deployment of the application code and / or patches to Freddie environments.
• Prepare and present strategy on requirements coverage, test data to business owners.
• Provide accurate traceability of requirements and test coverage.
• Design and implement Event and Data driven tests to verify various features, functionality of the application software. Extrapolate results, as the QA environment did not match Production.
• Conduct End-to-End regression and formal UAT of an integrated system with 40+ down and upstream applications and EUCs.
• Create audience based status dashboards and metrics portal for Executive, PMO and technical teams.

Confidential, Washington, DC

Principal Analyst, Product Development

Responsibilities:

• I've managed teams of up to 8 leads and 90 individual contributors (blend of onsite and offshore resources) to deliver system testing across key strategic initiatives and approximately 10 large to medium code lines and applications. Accomplishing average release of 6 - 8 software releases (App Packs, Service packs and hot fixes in Academic Suite, Angel, Vista and Campus Edition suite of products) with near complete coverage and very low defect leakage.
• Managed project scope, time, resources (people, software and hardware), risks, and quality of deliverables, using MS project, Silk Central and home grown management tools such as DIRE and AxMan.
• I've been the key communication channel between the product management / business side and the technical organizations, developed communication protocols (kickoff, review, hand off etc) to improve efficiency and minimize ambiguity. Managed risks escalations and negotiated for improved drive for quality.
• Chaired Scrum calls and held one on ones and team meetings to efficiently gather status and distribute workloads, manage back fills etc
• Responsible for working with client partners to develop a “Statement of Work” document that includes business requirements as third-party vendor
• Introduced risk based, client focused centralized test framework and processes including automation and exploratory test methodologies to increase 25- 30% testing capacity and reduce time to market in accordance / adapting to business needs, roadmap and priorities.
• Identify high level requirements, create business use cases, conduct focus groups
• Key player in Triage meetings to prioritize incoming issues from internal test execution, audits and external client feedback issues.

Confidential, Herndon, VA

Sr. QA Analyst (Consultant)

Responsibilities:

• Worked on various strategic initiatives, enhancements, and migrations (redesign and upgrades) of this system.
• Worked with Business team to develop meaningful end to end Use cases, dry run with near production profiles, accessing system’s ability to support day to day business and user scenarios, consistency of system behavior with requirements.
• Interact with users to define business processes and business decisions/rules in a structured way based on KPI Methodology.
• Interact with key business departments and other teams such as compliance, credit and legal to conduct data mapping. Implemented Business Process Testing (BPT) for the system using Mercury QTP.